UNRESOLVED: 22bet scammers

I made s deposit of $350 on 18/11 and placed a few bets. I ended up with $1000 in the account. When i try to withdraw, i keep being told lies (see below) Note they actually think id be dumb enough to make further deposits whilst i am unable to make a withdrawal. This is ridiculous.

NO ONE USE 22BET THEY ARE SCAMMERS

Dear bettor,

Your withdrawals are declined by the issuer bank. You can apply to your bank to find out the reason.

Please use alternative payment methods available in your region.

Please note that you can only withdraw funds using the same payment details that were used for depositing funds into your account. If you use different methods to make a deposit, withdrawals should be proportionate to the deposits made using any particular method.

In your situation, we recommend that you deposit your account using a new payment method that is available both for deposits and withdrawals and later withdraw using this method.

Best regards, Support team 22Bet.

Sorry to hear that, Rory Toemoe, We recently placed this casino to the Warning list because there are certain issues regarding the payouts. Thanks for bringing this to our attention. 

Could you please tell me which payment method you used when you made the deposit? 

Provide me please with your casino username so we can notify them regarding this case and see what they are going to say but I guess they'll say the same thing as they said to you. 

Thanks for your help here Melissa. I used a visa card to make the deposit. My account number is 69870043

Thanks a lot for the info. The casino will be notified. Let's see if they are going to get back to us with the update. 

Just a quick update. The casino rep informed us that he'll look into your case and get back to us with the answers. Hope we'll get them soon. 

Hi Rory Toemoe

Let me look into your case and get back to you with the answer asap. Could you send me more details to PM, please?

I`ve been informed that user should pass the verification procedure. he needs to send photo of document that he`is specified while registration to this email address: [email protected]

Hi There,

I have sent the requested information to you via email. Please note i was told by 22bet that I couldnt withdraw due to an issue with my bank. This is not correct. 

Can i please have a private address we can discuss further on?

Hi Melissa,

Just an update for you. I have been asked in 5 seperate emails to provide the following.

1) My card details via a photo

2) My licesnse details via a photo

3) My card details again (as per step 1)

4) My license details again (as per step 2)

5) This morning after providing the above i am sent an email below,

We ask you to provide us with the new photo where you hold your document in your hand near your face on the background of the mailing with security department.

Im wandering if maybe next they will ask me to do some magc with a pen whilst holding a candlestick???

What is wrong with these people !!! SCAMMMERS

Please help me :(

Thanks for letting us know. Casinos usually ask to send the photo of you holding a photo ID. Please do as they advised then they can't say you didn't send all required documents. Keep us posted. 

I agree, I too think it's ridiculous what they asked from you but co-operation is highly required in order for them to verify your account no matter how ridiculous you think it is. Just send them the documentations they need and wait for their response.

the saga continues.

So after requesting documents several times (yes i had to sumbit the same information multiple times) i was finally authorised to make a withdrawal.

After making said withdrawal of $11,500 i was provided with an error and advised by security that the withdrawal had been cancelled, and I should withdraw in amounts under $3,900.

So i proceeded to make several withdrawals under the limit and suprise suprise that was blocked too !!

I am seeking legal advise from my lawyers in Cyprus. Clearly 22bet have no interest in paying out what they owe and are only interested in making it impossible to ever withdraw winnings in the hope the user will keep playing and lose their winnings.

Melissa, any further help you cna provide me would be much appreciated !!

There was another player who had withdrawal issue with this brand and sadly he didn't get paid because he was from a restricted country which they shouldn't allow to signup in the first place but because the terms were stated in their website, they can blame the player for not reading them and void the winnings. In your case, they just do not want to pay. They do not like big winners, they do like big depositors thou. What a bunch of  crooks, if you don't have money, do not start a company!

Sure. We'll check with the casino rep why the withdrawal was blocked after you sent all the required docs and it was approved. We'll try to get the answers. They paid out one player yesterday, on the other hand, there are several unresolved cases as well. 

Just an update. The casino rep promised he'd take care of your case. Although we sent several reminders we still got nothing. We sent them the last reminder yesterday and still nothing. Have you heard from them yet, because they also told us they'd get in touch with you as well?

Hi Rory Toemoe,

We haven't heard from the casino rep yet although he promised he'd help us sort it out. We advise you to file a complaint to their regulatory body in Curacao. We are going to mark this case as unresolved. If you hear something from them we are going to open it again. 

22bet casino is the fastest paying casino!

to JETON CASH account approx. After 1 minute, the prize arrives - no problem. You can then transfer it to your own bank!

I've never had a problem with that.

Hello!

We are sorry that you have encountered such a situation. We would like to clarify the information on this case: the player repeatedly tried to withdraw money to the card. Our casino always endeavours to ensure smooth and prompt execution of the withdrawal process. However, sometimes it happens that the bank or payment system operator rejects the transaction. In case a player is faced with such a situation, we have a wide range of alternative payment systems from which to choose for a successful withdrawal. 

Unfortunately, the balance was lost and Australia is now no longer supported on our project.
We strive to provide the most comfortable conditions for financial transactions players in our casino. If a player has any questions or requires additional assistance, our support team is always ready to help 24/7.