RESOLVED: 22Bet.com

I have just submitted a Latestcasinobonuses complaint about this, and the details are as follows:

I registered with 22Bet.com on 12/06/2018 and I made two £200.00 deposits the same day. I then placed a total of over 750 bets with 22Bet.com over the next 6 weeks, and by 13/07/2018 I had ran my balance up to £21,137.74 and I had requested a withdrawal of my full balance, and I was asked for documents, all of which I sent to them, and then after sending them all of the required documents, they e-mailed me on 25/07/2018 saying they are closing my account and confiscating my winnings and only refunding my deposits, bringing my balance from £21,137.74 down to £400.00. This is the e-mail they sent to me:

"Good Day. We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:
Should the bettor commit fraud in respect to the bookmaker (such as the registration of multiple accounts, the use of automated betting software, arbitrage betting, if the betting account is not used for betting, the improper use of loyalty schemes, etc.), the bookmaker reserves the right to stop such fraudulent actions by:
-bet cancellation;
-closure of the customer’s account with the balance being refunded;
-filing a claim to a law-enforcement agency.
Effective as of 1 January 2011
The decision was made after rigorous investigation of the case by The Security Department.
We ask you not to create gaming accounts with The Company. Please, notice, that all the accounts created again in the system will be closed,bets will be annulled, deposited funds will be in hold and used on the expenses related with the investigation and blocking.
Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.
All further questions concerning the case of blocking from your side will be ignored.
You can withdraw the deposited sum only.”

This is not on and it is completely and utterly unacceptable and needs to be resolved. I've not done anything mentioned in their vague copy and paste terms and conditions crap e-mail and I've e-mailed them subsequently asking exactly what they are trying to say I've done wrong and they haven't replied at all, which says it all really, I haven't done anything wrong and that's it, this is scam and fraud behaviour from 22Bet.com and they need to pay me my winnings. I've not done anything wrong whatsoever, I simply won some money fairly and there is absolutely no reason, grounds or justification whatsoever for them to confiscate my winnings, so I've submitted a Latestcasinobonuses complaint and I advise anybody who is thinking of signing up with 22Bet.com, just don't do it, and anybody who has already got an account with 22Bet.com, try to withdraw any balance you have there immediately and never deposit or place a bet there ever again, as they are a fraud and a scam, it's as simple as that.

Omg! And I thought captain Jack casino was bad! All I got scammed out of was 500$.  Very sorry to hear your situation. If anyone can get you your winnings, it's LCB. I believe you when you say you did nothing wrong. Hope you get all that's owed to you. Good luck!

Have you had any previous issues with any of the bigger curacao licensed brands in the past? As I understand it 22bet was recently acquired and under new mgmt.

No not had any problems before. Who is it that you understand have recently acquired and now manage 22bet?

Can't rightly say as I'm not sure if it is a part of the whole or the entire behemoth, but follow the white rabbit down the bunny hole of license holders, parent companies and corporate umbrellas and you may find alice is 10 feet tall.

Sorry to hear that. Please provide me with your casino username so we can get in touch with them and ask to look into your account. 

Sent by pm

I received your username. Thanks. The casino will be notified. Keep you posted. 

Hi *bothae*, thank you for letting me know that you have a problem. Let's solve it asap we will be in contact in with you here in next 24 hours. Many thanks for fair play. Besides be advised that Casino and Live-Casino is restricted for players based in UK, USA, Israel and Latvia well as sports and live-sports are forbidden in mentioned locations.

Oh man, if some game are restricted as you mentioned above, your casino should blocked them or make them not visible for the restricted countries like other casinos. This is just a major disappointment and a major turn off as well.

Hey Mojo Jojo!

Again thanks for a comment.

1. First of all we are blocking access for players from mentioned locations, please have a look at attached screen.

2. There are two or three major things to check when it goes about playing at any online gambling website from UK, USA, Israel or Latvia or any other location stated in terms and conditions, the thing that "no-one" reads it, makes a hassle later on for both "parties". Players can simply ask on chat or call support too to check before playing.

3. There is no UKGC licensing so i think its obvious that Players from UK are not welcome, finding a way to go around country-block using vpn or tor will not give any positive outcome later on, especially when it goes about cashing out.

4. Finally, we are always trying to solve all the issues in favour of player, so we will keep you updated about steps we took to close the complaint and will keep you all posted.

Thank you for your reply, much appreciated it.

The country block worked for USA but the United Kingdom still have access to the casino website and the country even listed in the country selection during the registration under the name England / Ireland which should not be there in the first place if your casino do not have UKGC license.

If the restricted country is not in the list then the customer would know playing at your casino is not possible, there are plenty casinos out there who did this and it worked marvelously.

Also.. there has never been a single, solitary no deposit bonus credited to my account.

This is near unforgivable. Bad form.

Tsk.

You said you will solve this in the next 24 hours, and it's now been well over 24 hours, so you now need to solve this immediately.

Yes, they did promise they would sort it out. We chatted with them today as well and they said they would get back to us. Still no reply on the forum. We're going to chat with them tomorrow again. Hopefully, we'll get the answer. 

Good Morning LCB members,

My apologies for late reply, but I was digging in data-bases to confirm the whole situation.

1. It turns out that player registered multiple accounts, breaching the rule of no multi-acc, that closes the case for me.

2. bothae - you shout, stalk our affiliate partners who promote us? This is not the way to resolve complaint. You have the authorities to handle such cases. I can simply match your case to a player who gets no deposit bonus with fake-details and registering many accounts, then after winning trying to cash-out, I am sorry pal but this not how we work, maybe you can speak with players who managed to play fair and withdraw with us, to see how fast we pay. The withdrawal time takes max 15 minutes during the week.

I would suggest to speak with Curacao licensing authority when you have doubts about Fairness.

In this case I would suggest caution writing this BS everywhere because it turns out that you either have a problem with multiple-accounts not only here, or simply you have a big Gambling Problem and I suggest you discontinue playing and put yourself in self-barring either from betting and casino, take a break.

Ps1. I hope our reply is satisfactory, If you want to hear more we will send LCB. admin a proof of abuse and breaching the rules.

Have a nice day.

Good Luck!

Thank you for the clarification, I think it was a stupid thing to do to create multiple accounts at one casino when forbidden to do so. It's his own fault and the consequences are for him only. I would advise the complainer to seek help, it's fraud what you did.

Now that has been said,

I still think the casino should better their geo-block feature and remove the restricted countries from the registration form, not many people read t&c's especially newbies to online gambling. They are the victims of tricky terms and that's unfair.

So now you resort to complete and utter downright out and out lieing through your teeth.

I have never had or used any other account with 22Bet.com. The only account I have ever had or used with 22Bet.com is the account we are talking about where I won this £20,737.74.

I've never registered with you or anybody else for a no deposit bonus with fake details, that again is a complete lie.

I don't have a problem with multiple accounts whatsoever. I've never had or used multiple accounts with any gambling website ever in my life, and I don't have any gambling problem whatsoever, you are simply talking a load of rubbish.

No this reply isn't satisfactory, every single thing that you are saying is a bunch of out and out lies. LCB needs to go back to 22Bet.com to get this resolved, as they are talking complete lies. The simple facts of the matter are that I have only ever had and used one account with 22Bet.com, and that is the account I won the £20,737.74 on fair and square, so I need to be paid my winnings in full.

@bothae - is there any chance you're sharing your internet with other people? Also the casino probably need a solid proof to back up their claim regarding multiple accounts made by you. If the casino indeed lied about you having multiple accounts, there's no excuse and they deserve a place in the blacklist. It is a huge amount you've won. Unfortunately I have seen too many casinos declining payouts and accusing players of having multiple accounts (happened to me once) but this goes vice versa, players are capable to do anything to get that big amount of money, I'm not saying you are but let them bring the proof of their claim.

No

Have you seen this in your Terms and Coniditions? Go to section 2 item 48 in your T&C's and it is in SMALL print

Users from the following countries will not be allowed to register on our website: United Kingdom, USA, Belarus, Latvia, Cyprus, China, France, Israel. This list is updated regularly. If your country is included, you will be notified accordingly.

You could just as easily have said UK, US, Belarus, Latvia, Cyprus, China, France and Israel but apparently customers should read the 34 terms in your T&C's with all subsections for every Term before signing up. The weird part about the 2nd term, item 48, is the fine print is right under this:

The following territories are restricted for NetEnt games: Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States of America and The United Kingdom.
In addition to the above games Guns & Roses, Jimi Hendrix & Motörhead are not permitted in the following countries:
Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey and Ukraine.
Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man) and Scarface can only be played in the following countries:
Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

Thank you for your very helpful input Kyle0030, much appreciate it.

I mentioned their flaws a few times before but never got a reaction to that and now I see there are more disadvantage terms about this one. If you want to play here, reading their terms is mandatory but I wont waste my time playing here. If I want to read, I’ll read a book. Avoid alert

Hi bothae,

Upon reviewing their T&C, we found the list of restricted countries, in small letters though. The UK is not allowed to play at the casino so it is your own responsibility to read terms carefully. @Kyle0030 - copied their terms in a post above. Unfortunately, there's nothing further we can do for you about this since it is stated in the casino t&c. We advised the casino to implement a country blocker so that players from restricted countries can't register. Regarding multiple accounts, we requested the evidence but since you breached their terms we can't do anything to help you. 

If you are not satisfied with the outcome, you can always file a complaint to Curacao, their regulatory body. We're going to close this case. 

Personally I think they are kinda sneaky with their tricky terms. No country block, small prints terms. That aside, they really trying not to pay the OP with various reasons, multiple accounts and country restriction. Newbies do not read terms and therefore they are easy target for this casino. I don't like them...at all. There are many casinos with awful bonus terms but they did show the terms clearly in the email for example. This casino is far from good.

I do agree with you, but as I mentioned in my previous post we brought all of this to their attention and asked them to revise the terms, make them more clear. However, It is players' obligation to read t&c before they play no matter they are newbies or not. We tried to reach the casino and get the answers, we are still waiting for the evidence on multiple accounts but when one point in terms is broken there's really nothing we can do. 

No this is not acceptable. Firstly, 22Bet.com have said multiple accounts is the reason they are trying to confiscate my money, not because I'm in the UK, but let's deal with me being in the UK firstly:

I accessed their site in England with no VPN or anything required, England was on the country of residence list on their registration page which I selected, GBP was on their account currency list which I selected, I put in all of my correct address details for my English address where I live, name and everything I put in the registration was correct, my registration was accepted with no problem and they knew from the second I registered with them that I'm a UK customer, I deposited with EcoPayz which 22Bet.com have available in GBP currency which is a currency that only UK customers use, the deposits went through with no problem, I bet with them for about 6 weeks, and in that time they accepted my registration, they accepted deposits from me, they accepted over 750 bets from me, they settled all of my bets and added my winnings to my account, I had to contact them on a few occasions by live chat and e-mail to sort out a couple of minor issues which they sorted out fine and didn't say anything about not accepting customers in England, when they requested all documents from me they knew I am in England as I put all of those details in when I registered but they still asked me for all documents, and through every single one of these steps they knew at every step from the second I registered that I am an English resident, and they said nothing about not accepting UK customers.

If they don't accept UK customers, then they need to have geo-blocked their website, which even now is still fully accessible from the UK, not have had every country in the UK, England, Scotland, Wales and Northern Ireland on their country of residence list and which are still there right now, not have had GBP as a currency option and have GBP currency available for EcoPayz transactions which is all still available now, with only UK customers that would use GBP currency and they need to have said from the second that I registered that they didn't accept UK customers, but they did absolutely not one bit of that.

If they didn't want to accept UK customers, then they should have geo-blocked the UK from accessing their website at all, not had England, Scotland, Wales and Northern Ireland on the country of residence list on their registration page, not had GBP on the currency list on their registration page, not had GBP available for EcoPayz and pointed out as soon as I registered that they don't accept UK customers, but they did absolutely none of that, in fact rather than putting the sufficient things in place to stop UK customers from betting with them if that's what they wanted to do, they actually actively went out of their way to attract UK customers even further by allowing UK to access their site, having GBP as a currency option and having EcoPayz transactions available in GBP currency, features which would only attract UK customers and nobody else whatsoever. 22Bet.com took absolutely no measures to stop me as a UK customer from betting with them if that's what they wanted to do and actually went out of their way to actively attract UK customers and allowed me to register, deposit, bet over 750 times and contact them on various occasions all across a 6 week period without saying anything.

If they want to put in the measures I've detailed going forward to stop UK customers betting with them if that's what they want to do, then that's fine, but those measures aren't in place now and weren't in place when I was betting with 22Bet.com and they even actively went out of their way to attract UK customers by allowing UK access to their site, GBP as a currency option and EcoPayz transactions in GBP currency, so I won this money fair and square.

So me being a UK customer cannot be held against me and used as any reason not to pay me with all of what I have detailed in the previous post, and LCB can't close the complaint because of that either with what I've detailed in the previous post, and in any case it isn't even being used as a reason by 22Bet.com to confiscate my winnings anyway, multiple accounts is the reason they are using, so LCB needs to keep this complaint open and get back onto the topic at hand which is 22Bet.com trying to confiscate my money because of multiple accounts, so LCB needs to get whatever "evidence" 22Bet.com has for me using multiple accounts, as that's the reason 22Bet.com is using to try and stop paying me, so I need to see any "evidence" 22Bet.com has for this false accusation and allegation now, so 22Bet.com, let's see the "evidence" now.

I have seen this kinds of casino before, I'm strongly believe they do this on purpose and that's cheating in my book. Restricted countries should not show in registration form in the first place despite of their lacking of country block. The way I see it, they accept deposits from restricted countries, if the players lose the casino got the money and if the players win the casino won't pay because it was in their terms. Unfortunately no matter what Bothae says or does, he won't get paid because the casino claimed he had multiple accounts and if not he still won't get paid because UK is restricted from playing and they have their terms to back up this claim. This is a lost cause and I really feel sad for Bothae and it just makes me feel angry how the casino operates, unfair and crooked!

.Complaint reopend until we receive evidence of multiple accounts.

Regarding the UK and other country restrictions , both player and casino share responsiblity here IMHO.

It is up to each and every player to read T&Cs and do their due dilligence. But it is also up to casino to do everything in their power to prevent registration from restricted locations ( GEO block is pretty simple feature to install and common thing these days).

Also registration form must NOT include restricted countries, otherwize can be misleading and lead to these type of issues.

Where is 22Bet.com with the "evidence" of multiple accounts then? 22Bet.com are making a false accusation and allegation against me, that I completely refute, so I need to be provided with any "evidence" they have to back up what they are saying so I can prove that I'm telling the truth and get this resolved and get my winnings, so I need to see the "evidence" immediately.

I totally agree with you on this one. When comes to paying large sums some casino will use the multiple accounts excuses to void winnings. What to say that a casino won't manipulate the data to show that it was multiple accounts when it actually wasn't?

I think if a person wins with his/her monies without any bonus. Multiple accounts or not. That casino should pay. If you accept a bet then you must pay a bet.  

And all you need to know is that they only "found" this "multiple account" only when I requested a withdrawal. So for 6 weeks when I was depositing, betting and not withdrawing, no mention of a multiple account, but when I wanted to withdraw my £21,137.74 balance from my account, suddenly they found a multiple account where when I was depositing, betting and not withdrawing there was no mention of a multiple account. Coincidence that they only found a multiple account when I requested a withdrawal of my £21,137.74 balance when there was no mention whatsoever of it before? No chance.

And even though 22Bet.com are the one making the accusations and allegations, I'm the one being totally open and wanting a public discussion on a forum to resolve this and demanding to see all the "evidence", and 22Bet.com are the ones being evasive, which clearly shows who's in the right here. I don't have any multiple accounts, I won this money with my only account with them and I won it fair and square, so I need to be paid.

And 22Bet.com were trying to say that I'm some no deposit bonus freak, when on the account where I won this money I didn't take a no deposit bonus and didn't even take a deposit bonus, which shows you they're talking nonsense. I didn't bet with a bonus, I bet with my own money and I won money from bets with my own money, and I need to be paid.

So LCB, where's the evidence from 22Bet.com then? I'm being falsely accused of something I haven't done so I need to see the "evidence", and if 22Bet.com can't produce sufficient evidence, which they can't because I haven't used multiple accounts, then they need to pay me my money immediately. So what's the update LCB?

Account check only happens when a withdrawal is requested, this is a standard procedure. Deposits are always welcome, fake account or not. This is why I always verify my account first before playing. When your account is verified, the casino is accepting you as player of their casino. There were a few casinos that said they only check my documents if I had requested a withdrawal, do not fall for this. Just say no documents check no deposit, they will check your docs guaranteed!

22bet.com has not posted anything since their last statement and I don't think they will either if I must be honest. No reply about GEO-block and whatnot. This is not a behaviour of a pro. Trust is a fragile thing, if you break it, it never will be the same again.

We requested the evidence from the casino and still waiting for them to send it over. They promised they'd revise their t&c and add the country blocker so we'll see if they are going to do what they've promised. We'll keep you all posted. 

It's been well over 2 days since they made the false accusation and allegation and that they said they will provide the "evidence", and well over 2 days is more than enough time to show everything, 2 minutes is more than enough if they actually had any "evidence" in the first place, especially as that post was after they said they had "looked into everything", so it's obvious they don't have any evidence for what they are saying, they are just trying to get out of paying me my money that I won fair and square, it's as simple as that, so LCB needs to go back to 22Bet.com to get this resolved and get my money paid as this has gone on too long, it has now been over 2 months that I've been without the money that I should already have been paid and in that over 2 months, I've not been shown one shred of evidence showing any justification for them confiscating my winnings, and that's because there isn't any, because I've only got one account and I fairly won this money and there is no reason for it not to be paid to me. So LCB needs to go back to 22Bet.com now today to get this resolved once and for all and for my winnings to be paid to me.

I understand your frustration and impatience, bothae. Since the evidence does not depend on us but the casino, we all need to be patient and wait for them to get back to us. We are in communication with them every single day in order to speed up the process, but as I said we have to wait until we get the evidence. So please be patient and we'll address you as soon as we have the evidence and the casino's feedback. 

Thanks for the understanding. 

It doesn't matter how often LCB contacted 22bet.com, if the casino doesn't reply there's nothing you can do but to wait. This casino is notorious for their lack of communication, poor support ( probably because their help inbox is overloaded ).

@bothae you need to cool the way down!

Its the weekend and casino Reps usually are off.

Now what you need to understand is this casino ( or any other ) is under NO obligation to provide us with anything. Nor LCB is in any obligation to mediate. We choose to for the betterment of the gambling space and in order to protect player interests, where those interests might be in jeopardy. We also do not charge for our service , so do not shoot the messenger whos trying to help. And our records as  players 'advocate' speak for itself.

We provide platform where players can post their issues and we give our best to get things done. 

Since we are not a regulatory body, nor claim to be one, this means again no casino is obligated to cooperate with us  ( they can simply refer you to their licensor / regulatory body if you are not satisfied with the outcome) However, obviously it is in their and everyone's best interest to communicate about these matters. So we need to give credit to all the Reps that are actively participating in this and other discussions.

Whether there is evidence of multiple accounts or not, is yet to be determined. Once and if we get all the supporting evidence we will update this topic.

These things can take time to communicate so until then please refrain from making any further comments, as you are not helping your case. 

Zuga
LCB Co-CEO

I understand his frustration, people become impatience if things do not work as they should be, or worse for not having the control over them. It is hard to stay calm when you're frustrated and lets be honest, we all have been there, it is a large amount we're talking about. It is indeed not only the player to blame of this issue for not reading the terms regarding UK restriction but the casino as well, as a company you should get your things well organized and not half baked, you are the bigger aspect here.

I don't need to cool down at all, I'm very calm and composed and I've been extremely patient especially given that this complaint has been going on for over a week and this whole thing has been going on for over 2 months and I've been falsely accused and that I still haven't got my winnings that I'm entitled to yet.

I am not "shooting the messenger" at all, I'm only saying that you are providing a complaints service, and a gambling site is saying they've "looked into everything" and will show all "evidence", and that over 2 days later they haven't shown anything, so you as a complaints service as standard should then be going back to the gambling site after that length of time asking what's going on and where the evidence is and saying that if there's evidence, then show it now, and if there isn't, then pay the player immediately, that's all I'm saying, and that should be a standard procedure for a complaints service.

So it's now over 4 days since 22Bet.com said they would provide all of the "evidence", which is even longer than the 2 days before and is an even more unreasonable length of time for 22Bet.com to not have provided the "evidence", so let's face it, if 22Bet.com had any "evidence", they would have shown it in the last more than 4 days already, so what's the update LCB?

Don't hold your breath on this one because there's a great chance the casino won't keep us informed regarding your matter, sorry for being a Debby Downer on this case but I've read a lot of bad reviews regarding 22bet. I really hope the casino rep will clarify this issue the next time their rep is online. Fingers crossed.

you are very ungrateful if you ask me

If Bothae is not satified with the services of LCB, he is more than welcome to file a complaint directly from their license holder himself which is in this case Antillephone, one of the worst if you ask me and I doubt they will be more helpful. You can send thousands of emails, if the casino do not respond, there's nothing much you can do than to wait till they respond and that's it. No point of arguing about this as long they're unresponsive. For now, I'd advise to steer clear from this casino.

I'm not "ungrateful" or "not satisfied" with LCB, all I'm asking for is an update on the situation and for them to chase up 22Bet.com every day or two that 22Bet.com aren't sorting this out to finally get a resolution on this, as would be standard procedure for a complaints service, so what's the update please LCB?

As we already explained in our posts, the update doesn't depend on us but on the casino. We told you we'd update you as soon as we get any feedback from them. We also informed you that we are working on your case and we're in communication with the casino on daily basis. We ask you to be a little bit more patient we'll keep you updated. 

Believe me, LCB is doing their best to solve this issue and as soon as the casino provide them more information regarding this issue you will be informed asap, it is no use to chase up the casino if they are unresponsive. Like Zuga mentioned before, the casino is has no obligation to provide the proof to LCB. Sorry  but you really have to wait and how long that depends on the casino.

This is getting ridiculous now. It is now over 8 days since 22Bet.com said the following: "If you want to hear more we will send LCB. admin a proof of abuse and breaching the rules."

More than 8 days later, and still nothing from 22Bet.com. It's plainly clear that 22Bet.com have no evidence for what they are saying, otherwise they would have shown it in the last more than 8 days, and I'm willing to provide any evidence required to show I'm telling the truth.

So there's me who has been fully open on a public forum and will show any evidence required to show I'm telling the truth that I've not had multiple accounts, and there's 22Bet.com that are evasive, have not posted on the forum for over 8 days and they haven't shown the evidence they said they had and that they said they would show over 8 days ago. It's clear who's in the right here, and I know it's me in the right anyway without all this runaround as I know I haven't used multiple accounts whatsoever, so this needs to be resolved and I need to be paid my winnings that I'm entitled to.

So LCB, are 22Bet.com responding to you, and if so, what are they saying, and what's the update?

Hi bothae,

Yes, it's been a week now and we still have nothing. We sent them reminders and still nothing. We emailed them again today and urge them to send us the evidence asap. Let's see if they are going to get back to us with the evidence. 

Another week has passed, and I've heard nothing from LCB. I can see that the 22Bet rep is active on this forum pretty much every day since they last posted 2 weeks ago, so they are lurking, but not posting, and I also private messaged the 22Bet rep and they haven't responded to that, so 22Bet rep, you need to man up and stop cowering in the corner and you need to face the music and get this resolved. Any update LCB?

Hi bothae,

We chatted with the casino and remind them today again. They promised they'd address you on the forum and post their final decision about this case any minute.