UNRESOLVED: 22 bet complain

Hello.

I play at 22 bet.

In April 26 my account was verified sucessfully.

I make witdraw 5k without problems.

After that i have a big win in Falcon Huntress slot 11.500€

I tried to make witdraw and they ask me again documents for verification.

I sent it again.

They dont reply emails.

After that they ask a PDF to confirm my Skrill account.

I sent it 5 days ago.

My account os not verified and i cant play in slots only on sports bets.

My account is 94295347.

Please help if you can

Hello Jiggyjiggy,

Sorry to hear that. Please note that this casino is on Warning list on our site due to slow payments and mediocre rep support to try and resolve complaints. You can check it HERE. 

Currently we have another complaint about this casino on our forum, but they haven't been replying to our emails. However we'll try to get in touch with them and will send them an email regarding your complaint. You can try to file a complaint with their licensor HERE.

If they reply to us, we'll let you know.

Thanks Sydney.

I hope you can help.

To make deposits no problem and dont ask anything.

I've sent them an email, we'll see what happens. Keep you posted.

New mail from security department.

Hello Jiggyjiggy,

At the moment, we can only advise you to send them the requested documents.

We still haven't received any reply from them regarding your case. Keep you posted.

yes, this is the standard procedure, just do it

Hello Sydney.

I just sent id documents and Skrill PDF account and they dont have any objections with that.

Now they ask me photo holding id card.

I will send that to and wait...

Thanks

Hello Jiggyjiggy,

Please do and please let us know if they request anything else from you after sending them these documents.

What i dont understand is my account was verified sucessfully on 26 april.

I make witdraws with no problem (5k)

And now they ask all these documents.

I think is just to delayed payments.

I just sent the photo with the id.

They reply.

Take One with better quality.

The id card Next the face and on the background the mail with security.

How i can take a picture to see correctly the id card and the background mail???

What they do to dont pay

Please...

Hello Jiggyjiggy,

Maybe you can get someone else to take that photo of you. The quality of the photo should be much better in that case.

That's all we can advise you, since they're not replying to us.

I just understand what is mailing background

Hello Sydney.

Just sent again photo id near to face and also with de mailing of security 22 bet.

They reply your account is under validation please wait for the answer.

Maybe they ask more documents.

They play With the customers money.

Hello Jiggyjiggy,

Let's see wait and see what happens now. Please let us know if they validated your account.

Please.

New e-mail.

Send screenshot of your skrill Wallet.

I already sent it more week ago.

Im tired of these guys.

They do allthings to delay validation

Please send them the requested documents again. You can try once again.

Unfortunately, there's nothing more we can do about this to help you as they are not replying to our emails. As I've already mentioned before, this casino has been placed on Warning list on our site due to slow payments and mediocre rep support to try and resolve complaints. 

Ok.

I will do that.

Thx

Hello Sydney.

One more time i send the skrill documents.

I send at least 5 Times.

I only receive the answer to send the skrill documents.

They are playing?

They just dont want to verifie the account.

Only excuses to do not that!

That's not right at All

Hello Jiggyjiggy,

Unfortunately they're not replying to our emails. We'll try to send them another reminder email, however, I don't think we'll get any response from them.

Ok Thx Waiting

Hello Jiggyjiggy,

Have you received your payment from 22Bet Casino?

Hello Jiggyjiggy,

Since we haven't received any reply from the casino regarding your issue, we're going to mark this case as unresolved. If you manage to get your payment, please let us now. 

22bet is a great casino. I just won 1,924,000 HUF (~5060 Dollars) and after 20 seconds the amount was in my JETON account! Reliable and good casino!

https://youtu.be/SUn6xlijPuk

Hello nandorka1977,

Wow, such a great win  Thanks for the feedback, we really appreciate it!

Hello!

We are pleased to inform you that on 16 May 2019, the player successfully passed verification and was able to withdraw funds. Since then, he has continued to play and make withdrawals without any problems.