RESOLVED - 21 dukes

A few months ago they gave me money that i hadto play like 45xand they said to play any game,well i hit royal flush with $5 bet on it,it paid quite a bit and they wouldent talk to meanymore so i tried talking to themtoday on the right side of the board where they constantlypressure you andasked this--i pasted our talk---John

Hello
00:35
John

Welcome to 21 Dukes
00:35
John

How are you?
00:35
John

I have a 500% bonus on your first deposit with all winnings cashable. Ready for that?
00:38
yobaboy

you know ihita royal flush here a few months ago and never cashed inorsent documents,you advertised my winbut what ever happened toit?
00:38
John

Thanks for contacting us! A support rep will be with you shortly.
00:39
yobaboy

i realy dont believe i will get paid but whatever happened to the balance?    i waited 20 more minutes and no answer.i want people to know they are offering a $54 freebie at this time but consider it play money even though after you play it out they are only supposed to retrieve the bonus money,they took just a bit more,lol. i willnotgive the code you can find it on google and i will not be  part  ofit.            hear no evil speak no evil  see no evil                                                     

Hello  Yobaboy!

The casino rep has been notified regarding your matter. As soon as I get some info from them I'll let you know.

Hope it will be sorted out soon.

Best regards.

Hello Yobaboy,

Thank you for contacting us about this issue. As our Terms & Conditions state, some of the requirements that need to be met in order to request a payout are:
- it is mandatory for all 21Dukes Casino`s members to meet the wagering requirements before requesting a payout
- members who fail to comply with the wagering requirements shall have their withdrawal request declined
- in order to request a withdrawal from a Sign-up bonus, the member must wager a minimum of 75 times the bonus amount
- in order to request a withdrawal from a Sign-up Bonus, the member must have at least one approved deposit transaction into his/her Account.

Please note that you can always contact an account manager as our Support reps are online at all times to assist you with your inquiries.

Kind regards,
The 21 Dukes team.

as i said i never expected to get paid,keep your money and have yourselves a party,no problems here,i will never put a penny into a tops casino so you would just be wasting your money.i did find it kind of funny though seeing my nick up in your winners circle.it drives me crazy seeing someone upping the promo offers from 100% to 600% in increments constantly on the right side of the game driving me nuts.when the tops software makers get rid of that i promise you i will be the first to deposit.appreciate your offer to help though,thank you!