UNRESOLVED: 128casino Burn My Money with Ridiculous Reason When Ask for Withdrawal

128casino rejected my withdrawal, block my account and burn MYR 10K++, this is a big amount.

When I checked with live chat officer, they see my username, they will direct close the chat and no given any chances to ask or query.

This is the way casino run the business?Not allow people to win and withdraw?Only lose is allowed?

If like that, all the promotion, lucky draw, daily bonus, etc all is cheated, only the trick to attract people to join them.

Sorry to hear that, Wendytan.

Could you please PM me your casino username so we can get in touch with them and ask about your winnings? 

Hi Melissa, 

Hopefully you can assist me on this, because I really can't accept the result like this and nobody can help, the customer service even email contact also no one to reply.

Username:

wendytan

We're going to do out best to get the answers and help you resolve this case. The casino will be notified. 

Hi Melissa,

Any updates  from the casino?

Unfortunately, there is no reply from the casino. We're going to emails them again. 

Yes, this is the way they treat me.

If they didn't t reply to anyone, which mean we cannot do anything to them.

I have tried in email, WhatsApp, wechat, customer service, live chat.

Any updates?

Hello Wendytan,

We still haven't received reply from them. We'll send them another reminder. Keep you posted.

Hi, 

Still no reply from 128casino?

What esls we can do for this kind of no responsibility casino?

Not fair for the customer to join the casino but when something happened they ignore the feedback from their client and close file directly, as player, we have no right to claim our benefit

Hello Wendytan,

The casino advised us that they couldn't find your username in their players database. Could you please PM me your casino username?

Pls ask them to check on my regisrtered E-mail

[email protected]

Thank you Wendytan. We'll contact the casino again to double check. Keep you posted.

Hi,

Any updates?

The casino Still claimed no this username and email where had registered before ?

Hello Wendytan,

We still haven't heard from them regarding your issue. We've sent them another email this morning. Keep you posted.

Hello Wendytan,

We've received confirmation from this casino that they will  register the Forum Rep and look into your case. 

Players who run-up bonus funds were watched by our team. Result of investigation: this player is playing on an "associated" account which violates our terms of service and also abuses our bonus promotions.

Therefore, we've decided to forfeit his/her bonus and also winnings. However, we've refund the initial deposit amount to him/her.

@128casino Rep - Thanks for clarifying and looking into Wendytan's account.

Please let us know what you mean by "associated" account?

Hi 128casino,

You can forfeit my bonus but u can't burn all my winning money.

You never stop me for gambling, but when came to withdrawal, you claim my account is "associated", if today I lose 10k at your casino, sure this word will not appeared as today you said. 

Please elaborate and give an example.

investigation: this player is playing on an "associated" account which violates our terms of service and also abuses our bonus promotions.

We asked the casino rep to answer your questions. Hope he'll get back to us soon. 

Hi ,

If keep no updates, which mean we only can give up to chase back the money which we have won from that casino?

Does it fair to us as a player??

Do they still can continue to run their business online to cheat player as this way?

As you already know, we make all your complaints transparent on our forum so other players can see and consider playing there. We are doing our best to get the answers and detailed explanation of each case. If the issue is not resolved we warn players not to play at a certain casino and we add it to the warning list. 

With regards to your case, we keep on sending reminders to the casino rep. We are doing our best to get your case resolved. Thanks for your patience. 

Hi,

Any updates from 128 casino?

128casino if decide to keep silent like this with even can't explain the reason why to do that, I will complaint all the way until get back my money.

11k not a small amkunt, is my 4mths salary!!! I support your casino to play, but the end when i got winning, there is no even single cent can allowed to withdraw and direct block my account

Hi Wendytan,

Unfortunately, still no reply from them. We sent several reminders but got no reply. We'll keep on trying to get in touch with them. Thanks for your understanding. 

What a bad casino, very poor service. The Netherlands is restricted from playing but even if it wasn't I definitely won't play here. Shame on you 128casino for keeping us in the dark about this matter. If you really had a good 'reason' to confiscate WendyTan's winnings, you'd have sent them already. 

I have go back to the casino to have a live chat with their officer and they take my phone no. to call me said they will not entertain me and to return my winning money no matter how I loved complaint to any website or department.

2nd time I want to chat again with their officer, they directly cancel my live chat with a sentences of my account under suspended.

Hi everyone. I'm new here but not to the gaming industry. Though I know nothing about  128casino, the way that they are "handling" Wendy's situation is just wrong. Wendy should be given a clear understanding/definition of what they mean by "associated account" and what she allegedly did as well. I'm certainly no lawyer, nor do I know Wendy, but this kind of "shadiness" is why people should not spend their hard earned money in a casino like this. **Rant over**

Apparently they don't know what LCB is and what LCB capable of. I only wish that gamblers from all over the world join LCB so these kinda casinos will be crushed for these kinda actions. This is why I think casino support is the most important thing about casinos, if the support is bad, I won't even bother playing, not even if their withdrawal time was 1 second.

Thanks for letting us know, Wendytan. Sorry to hear they ignored you on the live chat. No one from their team wants to cooperate with us either and help us solve this issue. We keep on sending them reminders but there's no feedback. 

Hi Melissa,

Anyway thanks for the help from LCB keep helping follow up my case.

I have forced myself to believe it this is my bad luck which i had chosen this 128casino to play and final got win money at there but failed to get withdraw.

Actually I used to lose money in online gambling and 128casino is my 1st winning.I have no confidences any more to play online bet with so scary experienced

Hi Wendytan,

I understand your point. However, in order to avoid trouble, you can always check our list of Approved trusted brands and play with peace of mind. On the other hand, there is also a list of Rogue casinos you should stay away from. 

We are going to mark this case as unresolved as both you and we haven't got any reply from the casino. In case they get back to us with the relevant info we are going to reopen this topic. 

by "associated account", it means that we've verified that this player has more than one account playing under the same matches, but betting on opposite sides

Do you have some proof to back this up? If yes, this might clear things up. If not, well that also clears things up why it took almost a month for you to respond, if you ask me, I think you're not taking this issue that serious and therefore you deserve the same treatment

Yes, just prove it I have more than one account to betting on opposite side.

Prove to me I using my bank account same name to deposit into the account, if no prove, pls return back my winning money.

If the case as simple as you said instead of you want to run away to make paymemt, it will not spend so long time to clarify until now

If we're lucky, the casino respresentative will get back to us about 4 weeks from now. I really do not understand them. By sending the proof (if they had any), they could solve this issue but nóó. I guess this matter will stay unresolved and best to avoid this casino at all cost.

I guess this casino should be on the warning list,in my opinion they cannot provide any proof of duplicate account because there is only one registered .If they had any evidence until now these should be provided from the beginning but for me is all clear,they are liars.I'm very sorry Wendytan for your misfortune.

We are considering adding the casino to the Warning list. However, we're going to get in touch with them for the last time to try to resolve the case. 

Keep you updated. 

Hi wendytan,

I have been playing for this 128casino for quite sometime... I didnt face any problem from them. I'd won quite a big amounts of money from their casino and dont have any problem withdrawing the money. Even their customers service support was helpful to me.

Are you a bonus hunter ? Hunting for those benefits? Did you play against their rule ?

Hi Owens,

Thx for yr reply.

Are you a bonus hunter ? Hunting for those benefits? Did you play against their rule ?

But because of claimed the bonus as a normal behavior of human due to this is an offer to every new register then u call me bonus hunter??? And 128casino bcoz of I am a bonus hunter then rejected my payment and until now also cannot provide any single evidence if I really play against their rules.?

If truth then all online casino please don't put this offer to attract ppl to play their casino the end not willing to pay when ppl win money

And don't forget, when we want to get this offer, we also need to deposit our own money 1st, not FOC.