ALL USA PLAYERS...CHECK THIS OUT:
Please wait for a site operator to respond.
You are now chatting with 'Edward'
Edward: Welcome to the Casino Support Desk. How can I help you?
john: hello. what happened to the casino?? its all different
john: no flash
john: no other casinos open when i try to open them
john: just casino us
john: and wheres loyalty
Edward: You will be using The Casino Software with all your old account numbers. The new software does not have flash versions.
john: and loyalty?
john: so u will only have one casino now?
Edward: We have one casino software with all the old account numbers.
john: and the loyalty points?? i was just 11 points away from 500
Edward: We are working on the loyalty points,. We are awaiting feedback from our technical team.
john: is this only happening to the USA players?
Edward: The points should transfer within the next few days John.
Edward: yes this is only for US players.
john: and i guess free spins have been stopped too?
john: for usa players
Edward: No. We still have Free Spins John.
john: cuz i read that others are getting them but on the new games which usa cannot play
john: this sucks!! y the change towards usa??
Edward: Which games are they getting on?
john: new rules??
john: queen of the village or something like that
Edward: John us players are not allowed to play online gambling and as a result this is the only option they have done to keep US players playing.
john: have the restrictions gotten tighter?
john: im just shocked
Edward: They are still the same.
john: oh
john: i was just really surprised to see the casino this way
john: im not snapping at you about it and im sorry if it came off that way
john: i didnt know this was going to be happening thats all
john: so if the others are getting free spins on the new games then what game does the usa players get?
Edward: It is change that had to be done. to keep the US market.
john: i understand and appreciate it instead of dropping all usa players
Edward: USA players will get their own promotions John.
john: oh
john: dont suppose there are any usa promotions now, are there?
Edward: Let me check
john: thank you
Edward: Yes if you make a deposit you will qualify for 100% match and 100 Free Spins on the game Kathmandu which is automatically credited by the system.
john: whats the minimum deposit? any?
Edward: It is $20 or more.
john: ok thank you
john: so no free spins right now by themselves?
Edward: No. You need to make a deposit to claim them.
john: ok thank you for your time
john: bye
Edward: It has been a pleasure to assist. Please do not hesitate to contact us again with any queries you may have. Enjoy the rest of your day.
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- Replied by
- johnjenn
- at May 20, 10, 10:51:14 AM
- Sr. Newbie 24
- last active 8 years ago
2.9/ 5
3.8/ 5
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- Replied by
- loosealot
- at May 20, 10, 11:27:52 AM
- Full Member 213
- last active 4 years ago
this is what I got when I asked about free spins:
Please wait for a site operator to respond.
You are now chatting with 'Edward'
Edward: Welcome to the Casino Support Desk. How can I help you?
brenda krivatch: I noticed that the casino is giving out free spins to non US players. Why are we not getting them?
Edward: Brenda you need to make a deposit to claim the Free Spins.
brenda krivatch: no- the non us players are getting free spins-no deposit. WHY aren't we?\
Edward: Brenda we do not have any free no deposit bonuses. The only promotions for the US players are the Match bonus of 100% and the 100 Free Spins on Kathmandu which you need to make a minimum deposit of $20 to claim them.
brenda krivatch: I understand that. My question is why players from other countries get freebies and US players don't?
Edward: US players are unable to receive them as they can not play new games and are now on a different casino.
brenda krivatch: Why are we not getting them on this casino?
Edward: As I stated Brenda US players can not play new games.
brenda krivatch: The free spins aren't on new games.they are on old games.
Edward: Brenda US players are not offered these Free Spins and will not be able to receive them.
brenda krivatch: And if they are, why not give us players free spins on the old ones? Why the different treatment?
brenda krivatch: WHY???
brenda krivatch: ALL I WANT TO KNOW IS WHY!!!
Edward: USA players are not on the same casino software and they were not offered to you guys. That is how the promotion went. It can not be changed and US players now get offered other offers and not the same like the rest of the world due the gambling restrictions for US players.
brenda krivatch: i'LL BE SURE TO POST THIS ON all OF THE FORUMS THAT i BELONG to, which is about all of them! I'm sure all of us UNITED STATES players, who keep microgamiong in business will want to know!!!
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- Replied by
- LhasaLover
- at May 20, 10, 11:54:55 AM
- Hero Member 847
- last active 7 years ago
-
- Replied by
- loosealot
- at May 20, 10, 12:05:03 PM
- Full Member 213
- last active 4 years ago
I would expect them to know. And they do! I called customer service, and they said that US players are not going to be receiving promotion freebies. When I reminded him that we US players make up about 80% of all online gaming, he said that it was microgaming decision.
The point of the whole post is that I'm passed pi__ed off! Either Microgaming is gonna let us play, or they're not! this half-a__ed position that they are taking is wrong! If it is illegal at the old sites, then it is illegal at the new ones also! If it is illegal to play the new games, then it is illegal to play the old ones!
Microgaming-find your spine and get OFF THE FENCE! -
- Replied by
- BIGLEAN
- at May 20, 10, 04:37:47 PM
- Super Hero 1458
- last active 5 years ago
This is directly from the new site "thecasinous" and I am either slow and/or dumb: If you deposit $29 and the max bonus is $30, how is that 300%
Choose your own Bonus!
300% - Get $30 FREE *
We'll give you a 300% Match Bonus of up to $30 Free when you deposit between $10 and $29. Maximum bonus of $30 applies.
or
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We'll give you a 100% Match Bonus of up to $100 Free when you deposit between $30 and $284. Maximum bonus of $100 applies.
or
35% - Get $350 FREE *
We'll give you a 35% Match Bonus of up to $350 Free when you deposit between $285 and $1000. Maximum bonus of $350 applies.
You can decide how much you'd like your first deposit to be but remember, the more you purchase, the bigger your bonus! Please note, a maximum bonus of $350 applies. You may only claim either the $30 Casino Promotion (300% bonus) or the $100 (100% bonus) or the $350 (35% bonus) only.
What you need to do to get your FREE BONUS:
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3. Log into the casino, click on 'BANK' and deposit using one of our quick and easy deposit methods Click Here.
4. Make your first purchase - your Bonus will be credited automatically within 5 hours -
- Replied by
- BIGLEAN
- at May 20, 10, 04:44:02 PM
- Super Hero 1458
- last active 5 years ago
I would expect them to know. And they do! I called customer service, and they said that US players are not going to be receiving promotion freebies. When I reminded him that we US players make up about 80% of all online gaming, he said that it was microgaming decision.
The point of the whole post is that I'm passed pi__ed off! Either Microgaming is gonna let us play, or they're not! this half-a__ed position that they are taking is wrong! If it is illegal at the old sites, then it is illegal at the new ones also! If it is illegal to play the new games, then it is illegal to play the old ones!
Microgaming-find your spine and get OFF THE FENCE!
The new thecasinous isn't even on Migrogaming software so they should have nothing to do with us US players promotions! It sounds like they are just telling us anything! -
- Replied by
- milla77
- at May 26, 10, 09:59:35 AM
- Jr. Member 87
- last active 4 years ago
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- Replied by
- AIRaquarian
- at May 28, 10, 03:13:09 AM
- Sr. Newbie 36
- last active 6 years ago
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- Replied by
- allgood2010
- at Aug 03, 10, 12:33:54 PM
- Super Hero 1133
- last active 4 years ago
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- Replied by
- allgood2010
- at Aug 03, 10, 02:22:03 PM
- Super Hero 1133
- last active 4 years ago
-
- Replied by
- skyestar40
- at Aug 11, 10, 11:05:20 AM
- Full Member 187
- last active 7 years ago
-
- Replied by
- REDSKINS707
- at Oct 12, 10, 07:51:21 AM
- Full Member 124
- last active 6 years ago
recieved an email from vegas partner lounge exclusive for the us players log in to your account and their will be a pop up to play i got 50 free spins on chain mail good luck to those who get it can you help Christopher Columbus navigate his way to the Americas?
Simply log into your casino account (tcvrxxxxx) and assist him on his voyage across the seas. There are prizes to be won for helping out Captain Columbus, so log in and play now!
If you have any queries, feel free to contact our support desk –
Best regards,
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Promotion only valid till Midnight Thursday, 14 October GMT
Standard promotional terms & conditions apply -
- Replied by
- bonusroundplease
- at Oct 12, 10, 08:09:35 AM
- Super Hero 1103
- last active 5 years ago
-
- Replied by
- allgood2010
- at Oct 12, 10, 10:28:43 AM
- Super Hero 1133
- last active 4 years ago
-
- Replied by
- wnanhee
- at Oct 12, 10, 03:50:06 PM
- Superstar Member 5413
- last active 2 years ago
I got the email too, but I don't have them downloaded, because norton gives me several medium risk virus alerts when I try to install CasinoUs!
I have the same problems with several casino downloads but this is what I do...
First, right click on the norton then click on the disable anti-virus auto-protect for 15 minutes and click on the disable smart firewall for 15 minutes and you will be able to download any software ...
Anyway, I picked South and gave me 50 free spins on Avalon game-code was GOLAVA.
You have to contact live chat! Good Luck everyone!!! -
- Replied by
- allgood2010
- at Oct 12, 10, 06:36:49 PM
- Super Hero 1133
- last active 4 years ago
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- Replied by
- allgood2010
- at Oct 12, 10, 09:55:40 PM
- Super Hero 1133
- last active 4 years ago
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- Replied by
- allgood2010
- at Oct 13, 10, 01:04:10 PM
- Super Hero 1133
- last active 4 years ago
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- Replied by
- bonusroundplease
- at Oct 13, 10, 03:05:48 PM
- Super Hero 1103
- last active 5 years ago
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- Replied by
- bonusroundplease
- at Oct 13, 10, 03:06:26 PM
- Super Hero 1103
- last active 5 years ago
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