My wife just used live chat to find out about her documents.
She was informed
Your Picture ID and Utility Bill were approved, the Voucher and front copy of your CC will be approved after you make your first deposit
CalebAs we need to cross check the CC that you are going to use with the one you updated on website
Then she asked how she was going to withdraw the $50 she had won from her free spins
I kindly inform you that the cashout from a free bonus (your case) is 100
CalebTherefore you need to deposit 50 to be able to withdraw 100 (as you already have 50 in your account)
This is from their site that she should have read first but it says maximum so thought $50 was ok
Welcome sign-up offer
᛫ All our new players are eligible for the Welcome Sign-up Offer – so to claim, just sign up for an account – you will be credited either free bonus money or free spins straight away, no deposit required.
᛫ The maximum withdrawal amount allowed from winnings earned from the Welcome Sign-up Offer is $100.
᛫ You must wager a minimum of 75 times the free bonus money amount or the winnings from the free spins.
᛫ In order to request a withdrawal from the Welcome Sign-up Offer, you must have at least one approved deposit transaction into your account.
᛫ Once you have your first deposit approved on the account, you will remain with exactly $100 in your cash balance available to withdraw, the rest of the winnings will automatically be voided.
᛫ Only the first bonus applied on the player's account is considered a Welcome Sign-up Offer. The subsequent free bonuses that you receive before making your first deposit are not considered withdrawable.
Share on
Twitter
Facebook
Delicious
Reddit
Copy Page URL