CLOSED: Spin and Win Casino €/£/$5 No deposit bonus - new casino added

Spin and Win Casino €/£/$5 free with 35x WR No deposit bonus

See casino review here. Spinandwin Casino review

Powered by: IGT, Microgaming and Sheriff Gaming

Enjoy

i found this casino yesterday, first impressions wasnt too bad, they even accepted my expired provissional and im aproved now, so if i did deposit here i could withdraw.

dunno how long withdraws take from here but if anyone else knows, please post and let us know, thanks and gl all

LuckyRJ

you  get the no deposit bonus only if you register a credit card

crazy support, weird casino ! wants a picture of your card? never heard of this before !
AgentYannick says, Welcome to our Online Casino support and this is Yannick at your service, how may I help you?
Customerkarl-robert says, i have waited all day for that 20 no deposit offer what was supposed to be credited automatically.
Customerkarl-robert says, what is the problem, i have sent you documents , registered a card , still nothing .
AgentYannick says, For security reasons, can you please confirm your Username, Date of Birth and residential address?
Customerkarl-robert says, **************************************
Customerkarl-robert says, ***********************************
AgentYannick says, Thank you for confirming these details
AgentYannick says, we helo
AgentYannick says, could see that you have already registered your account
AgentYannick says, and sent your picture ID
AgentYannick says, the bonus has not been credited
AgentYannick says, as you have not completed the registration process
AgentYannick says, we are still awaiting for the Front and Back of the card
Customerkarl-robert says, i have sent that and a costumer support operator told me that they received it !
AgentYannick says, we have only received your picture ID
AgentYannick says, not front and vack of the card
Customerkarl-robert says, nobody told me to send that
Customerkarl-robert says, nowhere else that i ned, why here?
AgentYannick says, this is our policy
Customerkarl-robert says, can you show me where that's written in T&C that i have to send it?
Customerkarl-robert says, i have already verified my identity
AgentYannick says, hold on please
AgentYannick says, please refer to the below link":
AgentYannick says, http://www.spinandwin.com/promotions/20-free/
AgentYannick says, click on Terms and conditions
AgentYannick says, 1.This promotion is only eligible for players who complete the registration process on SpinandWin.com and register their debit/credit card details.
AgentYannick says, so far you have not completed the registration process
Customerkarl-robert says, i have registered a card
Customerkarl-robert says, and i have signed up and i did register a card while signing up in the first place
Customerkarl-robert says, after that you asked me to send in my ID
Customerkarl-robert says, i did that
Customerkarl-robert says, then you said you received it
Customerkarl-robert says, and after that another support operator told me that i will get the bonus in 1 hour.
AgentYannick says, we only received an ID
AgentYannick says, not the front and back copy of the card
AgentYannick says, and without these
AgentYannick says, the bonus will not be credited
Customerkarl-robert says, but there is nothing mentioned about sending my card pictures
AgentYannick says, as all players are abiding to this policy
Customerkarl-robert says, all players?
AgentYannick says, 15.Management decision is final 1.We reserve the right to change these terms and conditions at any time.
AgentYannick says, yes all players who are completing the registration process
AgentYannick says, are being credited with the bonus
Customerkarl-robert says, do you want to eat your own words? i came to this casino because atleast 5 people had a good and a positive feed back for this casino, they signed up and got their bonus immideatly after creating their accounts !
Customerkarl-robert says, why am i treated differently ?
Customerkarl-robert says, do you want negative feedback?
AgentYannick says, you are not treated differently
Customerkarl-robert says, why are you treating me different than the others.

just1million, you posted your adress details in the forum, becareful this needs to be edited

i sent my card pics and got the bonus it took them 10 mins to verify it.

gl

LuckyRJ

02/16/2012 09:06:04PM Session Started with Agent (Michael A)
02/16/2012 09:06:04PM *******: "Promotions / Bonuses"
02/16/2012 09:06:26PM Agent (Michael A): "Hello! Welcome to Live Help! How can I assist you?"
02/16/2012 09:07:09PM *******: "hi there, i signed up up yesterday, whay is my sign up bonus not credited???"
02/16/2012 09:10:01PM *******: "hello??"
02/16/2012 09:10:22PM Agent (Michael A): "hello"
02/16/2012 09:10:23PM Agent (Michael A): "sorry about thta"
02/16/2012 09:10:25PM Agent (Michael A): "May i please have your first and last name as well as date of birth.."
02/16/2012 09:10:59PM **********************************************
02/16/2012 09:11:28PM Agent (Michael A): "thank you"
02/16/2012 09:15:41PM Agent (Michael A): "hun"
02/16/2012 09:15:50PM Agent (Michael A): "did you try to enter in a card just now"
02/16/2012 09:16:11PM ************: "no, when i registered"
02/16/2012 09:16:40PM Agent (Michael A): "sorry from netherlands you can not use credit cards"
02/16/2012 09:17:14PM Agent (Michael A): "you can only use a netteller"
02/16/2012 09:17:18PM Agent (Michael A): "account"
02/16/2012 09:17:23PM ****: "so that means i cannot use my credit card?"
02/16/2012 09:17:48PM ****: "so i cannot get the 20 no deposit bonus?????"
02/16/2012 09:19:05PM Agent (Michael A): "you can use neteller"
02/16/2012 09:19:40PM ****: "yes ok, but can i get the 20 no deposit bonus??"
02/16/2012 09:21:54PM Agent (Michael A): "if yuou hjave a neteller account and you send us your copy of your ID and your ulitliy bill"
02/16/2012 09:22:41PM ****: "and then i would receive the 20 no deposit bonus??"
02/16/2012 09:23:54PM Agent (Michael A): "once we have confirmed the docs"
02/16/2012 09:25:55PM ****: "i do have a neteller account, but i won't send it, reason: this is bullshit: nothing about this is in your T&C, that stated, if you confirm your creditcard details you will get instantly credidted with 20. i don't want to play or deposit at a casino"
02/16/2012 09:26:23PM Agent (Michael A): "as your card was declined by the system we need to run verification"
02/16/2012 09:26:28PM ****: "who has its T&C so badly in order"
02/16/2012 09:27:02PM ****: "thank you very much, please remove my account, ill take my business elsewhere"
02/16/2012 09:27:06PM ****: "bye bye"
02/16/2012 09:27:25PM Agent (Michael A): "we respect your decision"
02/16/2012 09:27:28PM Session Ended

Yannick's lukewarm re-assurances were hardly convincing, during my conversation with him.
I agree with the hesitance to transmit highly sensitive documentation to website with no previous history.
Good luck to all those that may get this bonus

Hi guys,

This is a sister casino to Windows and King Solomons casino.

this is pretty sick, they do want a shit load of information, first my id, then my card, but im not worried as i keep no cash on my card lol . and its a debit card also, thanks zuga for blocking the info, i forgot to do it my self, but anyways i have sent them all they wanted lets see how it turns out, i only trust em because of the microgaming... so it better be worth it too much hassle with this bonus ... too much. not worth it, but as i started with this mess i better finish also.

This is long - but so worth the read... I've never stumbled on such a dodgy set up anywhere else at any online casino..

My advice is to AVOID! If this is the drama involved with getting an advertised $20 bonus - I'd hate to see how attempting a withdrawal would go!!!!


Connected to cim.playersupport.org
System says, Session ID: 318108
jo says, Initial Question/Comment: Multiple Enquiries
System says, Dean has joined this session!
System says, Connected with Dean
Dean says, Hello
Dean says, How may I help you?
jo says, Hi...
jo says, i very much hope so!
jo says, I signed up to spinwin this morning following a link from the 'latestcasinobonuses' site...
jo says, I registered my account and then read through the site etc -
jo says, i clicked on the $20 no deposit required offer box and entered my details in there - including my Mastercard number
jo says, and then i waited a little while as it says in the offer box that registration is easy, then credited automatically
jo says, after half an hour or so - and a decent coffee to sort my hangover out - still no $20 in my account so i came onto chat
jo says, I was speaking with 'Yannick'
jo says, I asked how long i could expect to wait etc - only to be told that i hadnt registered a card or sent in the documentation / photo ID etc
Dean says, Allow me a moment please
Dean says, I'll transfer youto Yannick
System says, You are being transferred to another Agent. Please stand by...
System says, Dean has left this session!
System says, Connected with Unknown
Unknown says, hello
Unknown says, Yannick here
Unknown says, how may I assist you?
jo says, ahh, Yannick - excellent!
jo says, I just spoke with you regarding the $20 no deposit required offer
Unknown says, yes
Unknown says, could see that you already registered a credi card in the cashier
Unknown says, and awaiting you to complete the registration process
jo says, well, thats what i'm back here to ask about
jo says, i've read the general terms and conditions.... and the terms of that particular promo
Unknown says, yes
jo says, and it seems that if what you are saying is correct - there is a serious issue with the wording/advertising for that promo within the promos page on your site
Unknown says, as per the terms and Conditions
Unknown says, 15.Management decision is final 1.We reserve the right to change these terms and conditions at any time.
jo says, and there it is!!!!
Unknown says, and we are just abiding to the Online gambling legislation request
Unknown says, whereby they imposed Online Casino the KYC legislation
jo says, brilliant! I'm a new registration, following a clear offer on the site
Unknown says, due to high volume of online Fraud
jo says, i'm not applying for a withdrawal - in fact i haven't been registered for an hour yet!
Unknown says, you are not the only one
Unknown says, all players benefiting from this offer
Unknown says, are sending teir documents
Unknown says, the KYC leguislation does not apply for withdrawal only
Unknown says, as per the Online gambling Regulation
Unknown says, we are just abiding to the rules
jo says, so where is that 'rule' or 'condition' in the terms and conditions of that promotion - there are 16 other specific terms
Unknown says, We reserve the right to change these terms and conditions at any time
Unknown says, the last one
Unknown says, also the 1st T&C's :
Unknown says, This promotion is only eligible for players who complete the registration process on SpinandWin.com and register their debit/credit card details
Unknown says, complete the registration process
Unknown says, that is sending the required documentation
Unknown says, also, in order, to made the credit
Unknown says, we need to make sure this is the right customer
Unknown says, the Know your customer legislation is to be applied as per the legislation
Unknown says, and we are to verify player details before starting any business
Unknown says, with the customers
jo says, I did complete the registration process - as required upon the sign up process when i entered all those details.. oh you have made me smile! Start business? Its a promotional offer you are advertising - to "test out the casino"
Unknown says, it is a free bonus offer
jo says, with some wagering req and withdrawal restrictions
Unknown says, should you want to be credited with the bonus
Unknown says, yes, each bonus is attached to their own terms and conditions
Unknown says, yes, even when playing with us , it is start of a business
Unknown says, as described in the Online gambling Legislation
Unknown says, Anything else I may assist you?
jo says, why would the KYC...KFC - whoever they are - require such strict imposition of legislation for a "bonus offer of $20"
jo says, Try SpinandWin.com absolutely free with our exclusive £20 NO DEPOSIT required welcome bonus. Complete the quick and easy online registration form and your account will be credited automatically
Unknown says, http://www.spinandwin.com/promotions/20-free/
Unknown says, I guess in New Zealand there is a goverment and laws
Unknown says, so in the Online Casino industry
Unknown says, there is also some specific laws
Unknown says, that we need to follow
Unknown says, imposed by an International authority
Unknown says, to eliminate Online fraud
Unknown says, so, in short
jo says, hmmm... so are those particular 'laws' a secret?
Unknown says, should you wish to be credited with the bonus
Unknown says, you will have to send the docs
Unknown says, as all players are doing
Unknown says, the law is not secret
Unknown says, every Online player can accessed it
Unknown says, even Banks made use of the KYC Legislation
jo says, so you are fully aware that the SpinWin T&C's - and the terms of this promo are missing those vital laws you are referring to?
Unknown says, none of them are missing
jo says, theres no link to a third party site
Unknown says, we have been in business for more than 10 years
Unknown says, it's players duty to know the Online Gambling legislation
Unknown says, as we are not to post any third party's link
jo says, that explains the law you are quoting as the reason i am being required to send in docs and photo id?
jo says, :|)
Unknown says, simply the KYC legislation
Unknown says, and it is clearly stated on the terms and Conditions of the free 20 bonus
jo says, which clause does it say that? what number?
Unknown says, number 1 and the last one
Unknown says, complete the registration process
Unknown says, also, stated on the KYC Legislation
Unknown says, imposed by the Online gambling Legislation
Unknown says, Anything else I may assist you?
jo says, you are a customer services rep
Unknown says, yes
Unknown says, I am
Unknown says, currently assisting you
jo says, clearly not assisting, more like entertaining
jo says, This promotion is only eligible for players who complete the registration process on SpinandWin.com and register their debit/credit card details.
jo says, thats clause 1
jo says, i've done that
Unknown says, whoc complete the registration
Unknown says, seems that this conversation is going nowhere
Unknown says, so
Unknown says, in short to be credited with the bonus
Unknown says, you need to send the requested documents
jo says, but the last clause basically says "too bad if you did or not, i'm not going to be helpful"
Unknown says, that's ok
Unknown says, it's up to you to send or not the documents
jo says, i wont be sending any documents yannick/unknown rep
Unknown says, our terms and onditions clearly states it
Unknown says, and many players are abiding to it
Unknown says, ok
Unknown says, thank you for your time
jo says, i'll be posting this whole dialogue on the website that i found the promo offer for spinwin
System says, The session has ended!

this place is really making me laugh. I supplied all docs as requested, they then asked for another copy of my card as the original one was blurred, looked fine to me. Then to add to the confusion, im a uk citizen who is married to a portuguese guy and lives in portugal so they didnt like that my id is a uk passport but my country is listed as portugal, never had a problem anywhere else, so i explained the situation and then they asked for a copy of my marrige certificate to prove this!!!. Not much point in sending that as we got married in las vegas so our certificate is from the usa, i dont think they could cope with the confusion. I think i will just give up one this one.
Good luck to all that get the 20.00

AVOID THIS CASINO...They request Banking account, Credit card BEFORE we request any withdraw, and not before deposit. They should TRUST PLAYER, give there stupid 20$. " We will verify your account, your banking info, your credit and THEN You will get 20$ after we took all your money...I Ask to close my account, not worthy to get a cheap 20$

I will not send my personal info to get 20$

02/18/2012 02:54:22AM Agent (Andy): "click on cashier"
02/18/2012 02:54:27AM Agent (Andy): "enter your bank card details"
02/18/2012 02:54:34AM Agent (Andy): "once you already enter the details"
02/18/2012 02:54:48AM Agent (Andy): "you will need to send us a copy of your back and front of card"
02/18/2012 02:54:52AM Serge: "I Allready enter it"
02/18/2012 02:54:57AM Agent (Andy): "and also a photo it"
02/18/2012 02:55:07AM Agent (Andy): "you entered the card details when registering the account"
02/18/2012 02:55:07AM Serge: "All this for 20$ ?"
02/18/2012 02:55:12AM Agent (Andy): "but not the cashier Serge"
02/18/2012 02:55:25AM Agent (Andy): "its only for our security team to be able to verify on your details"
02/18/2012 02:55:29AM Agent (Andy): "once you send those documents"

Do not register in this casino! This casino is a big joke!

Here are my chat sessions:

02/16/2012 03:12:18PM andreas: "Promotions / Bonuses"
02/16/2012 03:12:28PM andreas: "hi"
02/16/2012 03:12:39PM Agent (Michael A): "Hello! Welcome to Live Help! How can I assist you?"
02/16/2012 03:12:57PM andreas: "how can i claim my 20free no deposit"
02/16/2012 03:14:17PM Agent (Michael A): "thank you let me have a look"
02/16/2012 03:17:36PM Agent (Michael A): "right"
02/16/2012 03:17:39PM Agent (Michael A): "you wil have to register"
02/16/2012 03:17:47PM Agent (Michael A): "your card with the system"
02/16/2012 03:17:50PM Agent (Michael A): "to claim the bonu s"
02/16/2012 03:18:25PM andreas: "i have register my card at the sign up"
02/16/2012 03:21:03PM Agent (Michael A): "let me have a look"
02/16/2012 03:23:30PM andreas: "i have register my card again at the cashier"
02/16/2012 03:23:51PM Agent (Michael A): "ok one moment more please"
02/16/2012 03:28:24PM Agent (Michael A): "ok what will happen"
02/16/2012 03:28:34PM Agent (Michael A): "is verification will be done and you will be contacted within 24 hours"
02/16/2012 03:30:46PM andreas: "ok, thanks"
--------------------------------------------------------------------------------------------------------------------
2 days later:


02/18/2012 07:25:18AM Agent (Kyle): "Welcome to live help! Kyle at your service, how can we assist you today. "
02/18/2012 07:25:21AM andreas: "hi"
02/18/2012 07:26:19AM Agent (Kyle): "hello Andreas"
02/18/2012 07:26:43AM andreas: "this is my Chat Session Transcript from thursday:"
02/18/2012 07:27:23AM andreas: "Your session ID for this incident is 317390."
02/18/2012 07:27:56AM andreas: "02/16/2012 03:30:05PM Agent (Michael A): "we will email on"
02/16/2012 03:30:12PM Agent (Michael A): "you within 24 hours""
02/18/2012 07:28:22AM andreas: "but i have received no emails"
02/18/2012 07:28:28AM Agent (Kyle): "ohhh ok"
02/18/2012 07:28:37AM Agent (Kyle): "let me check on that for you"
02/18/2012 07:30:39AM Agent (Kyle): "bear with me a moment please"
02/18/2012 07:34:21AM Agent (Kyle): "a few more secs pls"
02/18/2012 07:34:55AM andreas: "ok"
02/18/2012 07:36:19AM Agent (Kyle): "thanks for waiting"
02/18/2012 07:37:10AM Agent (Kyle): "really sorry for the delay"
02/18/2012 07:37:33AM Agent (Kyle): "and we would also like to apologise"
02/18/2012 07:37:42AM Agent (Kyle): "for the email"
02/18/2012 07:38:37AM Agent (Kyle): "what you will need to do is"
02/18/2012 07:38:54AM Agent (Kyle): "what we will best advise you to do is"
02/18/2012 07:40:03AM Agent (Kyle): "please send us a the front and back copy of your card"
02/18/2012 07:40:20AM Agent (Kyle): "and a photo ID"
02/18/2012 07:41:36AM Agent (Kyle): "to [email protected]"
02/18/2012 07:42:23AM andreas: "your site says: £20 Free Casino Bonus
Try SpinandWin.com absolutely free with our exclusive £20 NO DEPOSIT required welcome bonus."
02/18/2012 07:42:51AM andreas: "i have 2 times registered my credit card"
02/18/2012 07:44:38AM andreas: "and now suddenly such a carnival. that's a joke!"
02/18/2012 07:44:54AM Agent (Kyle): "we uderstand your pojnt"
02/18/2012 07:44:56AM Agent (Kyle): "point"
02/18/2012 07:45:27AM andreas: "you will cheating me."
02/18/2012 07:45:35AM Agent (Kyle): "but you will need to complete the verication process"
02/18/2012 07:45:46AM Agent (Kyle): "verifications*"
02/18/2012 07:46:05AM Agent (Kyle): "for you to receive your free 20 bonus"
02/18/2012 07:46:29AM andreas: "£20 Free Casino Bonus

Try SpinandWin.com absolutely free with our exclusive £20 NO DEPOSIT required welcome bonus.
Complete the quick and easy online registration form and your account will be credited automatically
Play Now"
02/18/2012 07:48:28AM andreas: "Terms and conditions

1. This promotion is only eligible for players who complete the registration process on SpinandWin.com and register their debit/credit card details."
02/18/2012 07:48:39AM Agent (Kyle): "we understand that"
02/18/2012 07:49:32AM Agent (Kyle): "rest assured that once you have sent the required documents"
02/18/2012 07:50:36AM Agent (Kyle): "and cross checked"
02/18/2012 07:50:52AM Agent (Kyle): "your bonus will be credited"
02/18/2012 07:50:58AM Agent (Kyle): "into your account"
02/18/2012 07:51:23AM Agent (Kyle): "ok"
02/18/2012 07:53:16AM andreas: "You are scammers! In all known to me Casino Forums, i publish this matter! Shame on you!"
------------------------------------------------------------------------------------------

Wasted time!

Obviously, this promotion wasn't well planned or thought out.  This type of response is a great way to discourage new players.
After all, are we not the lifeblood of these casinos?

The have us apparently not necessary. With all the bonus money, which they saving.

so i registered my account, never received a bonus but i did receive an email from my credit card provider:

Dear      ,

AQUA PAY - GB attempted to authorize a purchase for $5.65 on your _______. The authorization was declined because you do not have sufficient funds in your account

hmmmmm ......i haven't even played at the casino yet and their trying to charge me 5.65 for registering an account?

SCAM!

wonder why they tried to take 5.65 from me then.
doesn't make sense.
i still haven't received my nd bonus
oh well

taking money without a permission of the owner is stealing

i got the 20 free, lost it in 5 mins horrible payout % !! do not deposit there!

can i say something, they have microgaming slots so it doesnt matter which site u play the microgaming slots on, they are all using the same servers, the sites just buy the licence to use them so all the payout percentages are exactly the same on all microgaming slots regardless of where you play them.

gl all

LuckyRJ

Well i just know it LuckyRJ i thought it is different for each casino..Great News The casino doesnt accept player from indonesia though

I spoke to the casino rep. This is the response I received about the transaction:

[i]There has been some misunderstanding regarding the documents, what happens is that when people register the card we put through a test microtransaction just to verify the card. If the bank declines that test then the players are sent an email asking them for copy of documents which is a pretty standard procedure. This is the email they get:

For us to be able to start the verification process, we will need you to log in your account and access the Cashier in order for you to register your card details.

Once done, you will need to forward the below document to us:

Copy of ID, or passport
Copy of front and back of your card (first and last 4 digits need to be visible)

We look forward to hearing from you very soon in order for you to benefit from the bonus.

I wouldn't call $5.65 a microtransaction!
Most places do something like 20 cents if they need to verify the card.

Yeah, we will try get a casino rep on board to help clear things up and hear your concerns.

melcb, there should never be a microtransaction when registering a card, i find that very very odd

if there is a charge when you register your card IT SHOULD STATE THIS and that amount of that microtransaction should be then in your casino account balance, now i am really concerned about this, they have NO right doing a microtransaction without us knowing, no wonder i had problems when i registered my card, luckily i had no funds in that account which i used so this also explains why i had to send my ID, it is very strange though, a casino just should never be allowed to do this WITHOUT STATING IT IN BOLD LETTERS.

this casino needs to REDO the website and add this text to the registration pages.

thanks melcb for this information

LuckyRJ

RJ - the payout % is modified by each casino themselves, i have read articles and theorys about it and i have made my own decisions about it. They do put the % how they want it to be.

i went to support, and i asked them regarding this.

and wayne said they will pass this info to the higher management and hopefully they will add the info to the registration pages, (they have to though it is relating to a transaction, im shocked it doesnt already say this)

anyway we will wait and see

LuckyRJ

ONLY RTG can modify the %

do a search, microgaming can not modify the % only RTG

LuckyRJ

RJ everything is possible, don't be so sure.

Dude U give your card details away to every casino you join what diff does it make sending a picture? just hide the sort code and account number with a white bit of paper and then ur safe its just to confirm its not fraud,club gold asked for this form of ID too and they are legit!

I'll be playing cleopatra when I get my £20 bonus Ive scooped 100s out that slot machine just to the old 5linesX2 forget the other lines unless you have a very large stake put speed at medium and sounds off when it speeds up and you see the mummys heads put ur stake up to 5X5 hope this advice helps others !

cleo was the slot that eat my bankroll, i have my ways, i'm no beginner.

Club gold didnt ask me to hide the sort code and account number with a paper to confirm my id

they asked me to do that man genuinely prob coz my father also has account with them in same house,yes fair play Just1million I also got my cash eaten on cleopatra it seems rigged! but mega moolah is definitely a legit slot on there man

I made 35 on cleo then it just ate 30 from the 20 but yeah would agree didn't you notice that cleo on there doesn't spin the same way as on Virgin games,Betvictor etc etc?

Hi Guys, shoooweee this is getting to be a busy thread.

They are adding the transaction to the terms.

We are also waiting on the casino rep to help with queries and respond to this thread.

Hi guys,

My name is Christine and I am the forum representative for SpinandWin.

First of all, I would like to thank all of you for sharing your concerns, feedback and experiences with us. We have taken all the points raised into consideration and have responded accordingly.

Let me go through the points discussed in the thread step by step.

1. Credit Card copies sent to receive 20 free

During the registration process, players are asked to provide their credit card details to be able to receive the 20 free. For most players that CC registration gets approved by the system within seconds and the 20 free is credited automatically. Sometimes, the verification process of the credit card fails for one reason or another. We then give the player another chance to receive the free bonus by registering the respective card directly in the cashier and then ask them to send us a copy of the credit card registered (blanking out the 2 four digits in the middle of the card) as well as an ID. This just helps us to verify the card which the system was not able to do. We aim to get through these pretty quickly and players should not be kept waiting long. If the documents are deemed genuine, the players receive the 20 free without delay.

2. Complaints in regards to Micro-transaction

First of all I would like to assure you that we do not debit or credit any player accounts without their permission. The micro-transaction is simply an authorisation to test whether the card and the bank account attached to it, is genuine. In the case of user JazmynShannon, no actual debit was attempted but due to the bank not being able to authorise the pre-authorisation amount, the bank decided to inform the customer.

The pre-authorisation amount is currently £1.

3. Terms & Conditions are incomplete and do not mention points 1 & 2

We have taken your concerns very seriously and have now added more details in the terms & conditions. You can find these directly in the 20 free promotion terms in point 3: https://www.spinandwin.com/promotions/20-free/

Registration and verification of your credit card is one of the prerequisites in order to receive the free 20. When registering your credit card during the account registration process, verification is done by submitting a pre-authorization amount to the card registered. Please note that this amount will be £1. This is not a charge on your card and the pre-authorization will disappear within 2-5 days.

Should your card fail the pre-authorization stage, we will need to verify you in a different way in order for you not to miss out on the free bonus. That is why we need to trouble you for copies of your identification. Please understand that whilst we are sure you are a genuine player wanting to enjoy the free bonus, these procedures have been set in place due to some unscrupulous people who are out to abuse this offer. That is why we need to go through this verification process in order to ensure that it is strictly one bonus per customer is awarded.

In addition to this we will be adding a much clearer process, (with images), to show players exactly how the process works and how to securely send through documentation.

4. Payout Percentages are very low

Currently SpinandWin.com offers players slot games as well as card and table games from three different providers: Microgaming, Sheriff Gaming and IGT. All three of them are Alderney approved and so is SpinandWin.com.

All three game providers have their pre-defined payout percentages which have been published on our game page for each and every single game. We cannot modify the payout percentages as suggested by user Just1Million.

I hope I could answer all the questions raised. If you need further clarifications or would like to discuss SpinandWin.com related topics, please always feel free to contact me.

Regards
Christine

Just my take on it.

I took the £20 no deposit.

I purely played "monopoly" slot machine (the 1 where you fill parking meter bonus and then in the main board game can hit the free parking square and spin to win the bonus amounts)

Balance went up and down, but mostly stayed at £150.

Then I hit a £150 win off a 60p spin. Met WR. Deposited £10, wagered the £10 twice and now have made a withdrawal where I should be paid the max amount (£100+£10 deposit back)

I have just pm'd Christine the rep and hope the transaction will be sent to me quickly and without problems.

From playing the slots they are not tight really (I rarely meet WR with a "no deposit" bonus), must of just hit them at the wrong time.

Will keep everyone updated on what happens!!!

well done Marcus281,

gl with withdraw

LuckyRJ

Hi Marcus281,

I have been told you have been taken care of with your cashout. Congrats on the win!

Thanks, yep the rep was excellent,

a very fast payout.

expecting my money in the bank tonight (since its been processed already).

A good casino worth checking out really, excellent they have a helpful rep here, fair games, fast payouts, highly recommended and I will be back to deposit more there!!!

Great news!

Yea, and indeed I got it in the end, now time to spend some on a few beers

Unbelievable, send them copy of my utility bill, my ID and photo of my credit card and they said that the personal details are not correct. What a WASTE of TIME! I've send them an email what is wrong with my documents - didn't received answer for 10 days now.

BE CAREFUL with this casino !

Please PM me your username so we can sort this out.

Contact support again yesterday and finally got no deposit bonus 

played for about 20min and didn't win, nice games to play anyway

Good to hear you got it finally...

Ok, I registered an account with Spin and Win and talked to Chat (the guy was pretty friendly by the way) In saying that, I didn't really feel easier after the chat.


04/17/2012 04:03:45PM
04/17/2012 04:04:12PM Agent (Bob): "Regarding the Free 20 bonus – it’s only credited upon successful verification of your bank card. When you will enter your bank card the system will automatically pre authorized £1.00 and clear it within 1 hour. Note that this is not a charge; it is only t"
&nbsp o validate your bank card should that failed or be decline
04/17/2012 04:04:46PM Agent (Bob): "we will then request further information to verify the details"
04/17/2012 04:05:18PM ME "ok, so do you try to make a withdrawal? Just clarifying to verify card?"
04/17/2012 04:06:15PM Agent (Bob): "no withdrawal - pre authorization and before the funds are out its cancelled"
04/17/2012 04:06:42PM ME "I see, and this takes an hour? Therefore it would be about an hour before I received the bonus? Just checking"
04/17/2012 04:07:44PM Agent (Bob): "oh no if the pre authorization is a sucess we will know it straight away"
04/17/2012 04:08:16PM ME "Unfortunately my bank account is empty until Thursday. Wouldn’t this cause it to be declined?"
04/17/2012 04:08:41PM Agent (Bob): "yes that will cause this"


The way I see it, to validate your credit card they wish to make a withdrawal from your account though they insist this is not the case. If that was the not the case, then why have some people who have no money in their banks to cover their 'micro' withdrawal been declined and asked for future verification.. hmmmm

Raises too many questions for me, and a casino I think I'd rather flag

No deposit bonus has been reduced to €/£/$5 free with 35x WR