Ok, let me start with saying MrO has slowly but surely headed right in the direction of the other RTG casinos with lack of generosity & player loyalty.
When MrO opened, I immediately signed up and played there ever since. Well, until today that it. So let me tell you this 🐂💩.
From day 1 & after a player made a deposit, MrO allowed depositors to claim up to 5 codes (free spins/free chip) w/out any stipulations except cannot make back to back withdrawals from free codes w/out a deposit in-between. It was as easy as entering the code myself or chatting with support. NEVER HAD ANY ISSUES. NOT ONCE.
Two days ago I made a deposit, & for once in a LONG time was able to withdraw a small $100. Not much but it's something right?! 🫤 Anyways, I came to LCB forum, as usual, grabbed a couple ND codes for existing depositors and wouldn't you know, I get the red message PLAYER CLASS EXCLUDED. Tried a couple more and same thing. Went to chat bc USUALLY they are great and help. Especially if it's Lucky or Peter. I get Andrew who fails to answer my questions & who passed me off to Johnny who was no better. So apparently, they miraculously added a rule that if you deposit and make a withdrawal you are 💩 out of luck for any free codes or promotions thereafter. Basically, you have to deposit & lose in order to claim any ND codes. Not one MrO depositor ND code says anything about last action must be a deposit OR cant be a withdrawal. The only thing its says is claiming over 5 promotions in a row will void winnings,...yada yada yada.
🙄 Another blow to loyal players. Lesson learned.
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