Have a dispute with a RTG Casino?

Hi Carlito,

Withdrawals in our group take about 15 business days.  CS included a few extra days in the estimate just in case there are any delays.

We are aware we do not offer the fastest cashouts in the industry, but we have a very large group of casinos and there are banking restrictions in the US that delay payments more than we would hope (international players do enjoy a much faster payout).  And the upside of being such a large group is the type of bonuses we are able to offer.

I'll be happy to look into your pending cashout and make sure it is sent to you as fast as possible.  Can you send me your username by PM?

Thanks,

Ingrid E.

Hi Ingrid i replied to your post above for some reason it has merged your quote with my reply . So just look in above post for my username on Cool Cat thanks.

Hi Carlito,

Thanks for writing, I did receive your PM after all

Your withdrawal is schedule to be approved by Thursday at the latest.  I understand it can be frustrating to wait for you cashout, but we do take about 15 business days for funds to be sent.  We are sorry for the inconvenience.

Best regards,

Ingrid

ok thanks again for a super quick reply if only withdrawal requests were as quick !

Hi again Ingrid ,

Ive just been on to live chat with Eimy .
I asked if my withdrawal request had been approved yet and was told
"still pending "     " 7-15 business days for approval "

I respond by saying " On your website it states 7-10 business days for approval "

Eimy says " It is normally taking around 7-15 business days for approval "
              " Please check on status within that time frame "

I then say " the prism aff manager was going to chase it up for me so any update on
                 that ? "

Eimy " you can contact our withdrawal dept directly between 10am-4pm EST there
         is no update at this time on the account "

So im just wondering what the story is here ?
Live chat is telling me its 7-15 business days to give approval and it clearly states
on the website " All withdrawals that meet cash out requirements will be approved
within 7-10 business days of the date the withdrawal was requested "


I dont see how they can just move the goalposts like that .
So maybe if i am not approved this time next week live chat will tell me its 7-20
business days for approval !
So any update on my withdrawal request Ingrid as it should have been approved today
like you stated in the above post any info would be appreciated thanks

Hi Carlito,

Since we are at GMT-6 here, today just started for me

CS usually allows for a little additional time because on some rare cases (it depends on many factors, some of them beyond our control), a withdrawal can be delayed for approval, so it is approved for example in 11 or 12 days.  However, when this happens we try to rush the other part of the process and get the funds sent sooner than usual.

As I had mentioned, your withdrawal will be approved today.

Best regards,

Ingrid

Well i just logged in to my Coolcat account a short time ago and my withdrawal request has been approved at last ! 
It took exactly 2 weeks to get approval with the help of Ingrid i may add.

Ok thats that part done now i have to wait for the cheque to be processed
and arrive at my address.

Obviously that could be a couple of weeks too we will have to wait and see.

I will let you guys and girls know exactly how long the whole process takes when i
recieve my cheque.

Hi Carlito,

I just wanted to clarify that all I did was ask our Withdrawals department when the withdrawal would be approved, it would've been approved today regardless of my involvement

Best regards,

Ingrid

I requested a withdrawal from Real Vegas Online on Sept 10, 2009 in the amount of $1800.00 dollars. I received this message back on the 11th.

Flag this messageAcknowledge: withdrawal request (Ticket#)Friday, September 11, 2009 9:21 AMFrom: "RealVegas" <[email protected]>

Thank you for contacting us!

We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day.

To help track your inquiry we have generated a reference number. Your ticket code is LTK16103183686X. Please use this code in any further communication.

====== Your Inquiry ======
I am requesting a withdrawal on my acct (slots2c). Included you will find my id, auth forms and credit card photo (front & back).  thank you

so I did what they needed and emailed the info to them. Then on the 14th I received this email from a guy named Oliver Curran about my money and it reads as follows:

I am writing to you with regards to your pending withdrawal at Real Vegas Online.

Our records show that you have a payment owed to you.

Your account name is: slots2c
Amount pending: $1,800.00

Firstly may I take this opportunity to apologize profusely for the delay
with this payment. As you may know, we have a third party processor issue
checks to our players, and it has recently come to our attention that a number
of these checks were not delivered.

We are therefore requesting that if possible, players provide us with
a check account so that we can wire their winnings to them. Quite a
number of players already have their winnings wired to them as they
find it more convenient.

Should you wish to receive your funds via wire transfer, we would
require the following details:

*Account Number

*Account Name

*Routing or Sort Code

*Bank Name

Please rest assured that providing this information to us in no way
authorizes or enables us to deduct any funds from your checking account.
All we can do with this information is send funds to your checking account.

Should you wish to receive your payment vie wire transfer, please
email the necessary details to: [email protected]

I once again apologize for the delay you have experienced and appreciate your
patience while this matter is resolved.

Yours sincerely
Oliver Curran
Real Vegas Online/Mighty Slots
[email protected]
1-888-512-3769

I emailed them the info on my acct on the 17th of September and have not received any response back as of today. I have emailed them 4 times since the 15th and have had no response back from them. But in the meantime I am still waiting for my money. I would really like to find out the status of my withdrawal but no one will get back to me. Who do I contact?

hi me and my boyfriend have a  dispute with cirrus casino. you guys own us our money. we both sent a copy of our id's and our utility bill. plus we deposited on top of that cause your customer service gave us the run around and then told us to f***** deposit in order for us to get our winnings. WTH!!!!

is this another excuse. or are you really gonna look into it and do something?

I'll look into it.

Ingrid