In the past week twice now I've been told my account doesn't qualify for advertised offers. Cryptoleo I made 3 clean deposits, lost all my funds and realized I wasn't earning the loyalty rewards for "leveling up". Support tells me my account is blocked from loyalty program and bonus but refuses to tell me why.
Decode casino has done the same to me. 1st deposit I did win and cashed out after using a free bonus. Made 2nd deposit clean and lost. Then tried claiming the monthly "courtesy" spins advertised in their promos - Nope. Support said "account not eligible for any free bonus at this time" even after a clean deposit. Then I tried several promo codes from sites like this one and others - again I was told I cannot redeem ANY free bonus?
Both sites refuse to give an explanation or reasoning for my "bonus excluded" status.
How / why did this happen? I literally deposited $ on both sites. For rewards on leocrypto the site reads "available to all players" and for each decode code I tried - I met all terms listed for each one.
is it all false advertising or is it really just me? Why is it such a secret? Suspicious.
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