Crystal Palace Casino Review

>:(    I've been stewing about this for days.  After being accepted to Crystal Palace and playing for over 4 months.  Won some, but lost it all in the end.  :(    I was up to a nice 15g when I asked live support all the questions about verification of my acct. , was told they don't accept players from my state....WA.   Then I was blocked !  Lost all my comp points.  I signed on at my ex's house and he signed up, they accepted his account.  I then went to live support to ask questions.  Here is the chat log that I enclosed in an email to support:

To whom it may concern,
 I will cut and paste my recent live chat ......please respond.

Thank you,
Please wait for a site operator to respond.
You are now chatting with 'Sarat'
Your Issue ID for this chat is LTK91024155969X
Sarat: how can ih elp you?
freegbird: I visiting my ex and using his computer with his sign in screen, but I am using my old sign in id
freegbird: i recently asked about my address
freegbird: and then was swiftly kicked off, because I wasn't in the right area to play
freegbird: i lost all my comp points and am wondering why my ex can sign up and play and not me
freegbird: I've played here for the past 4 months and have deposited quite a bit
freegbird: can I at least use up my comp points here?
Sarat: no
Sarat: you need 100 comp points at least
Sarat: im sorry you cannot play at our casino
freegbird: but I'm not even able to play at my house
Sarat: you cannot play at our casino
freegbird: that is so totally unfair, when I signed up you accepted me
Sarat: you live in a state that is banned
freegbird: you accepted all my money
Sarat: and it is in both of our best interests that you do not play
Sarat: im sorry but you need to realise that it is not us. It is your US law
Sarat: there is nothing more we can do
freegbird: then why do you still accept players from my state
Sarat: have a good day
Sarat: there is nothing more we can do
Sarat: ty for your time
Sarat: goodbye
Chat session has been terminated by the site operator.

MY Last question was, before I was cut off is


THEN WHY DO YOU STILL ACCEPT NEW PEOPLE FROM MY STATE ?

Needless to say, I have not heard from ANYONE there.  CRYSTAL PALACE... BOOHISS
at least write me back and explain why, why, why.