Ok first of all what i do like about your casino.Its very easy to navigate and you have thumbs up for that feature,you have really big selection of several game providers and your live chat nice and friendly.
Now the things i dont like,must have 24/7 live chat support i dont like when i see offline support,thats very important feature for me,honestly i dont like the colors on your site,yellow naaahhh..if you could make an effort and changed it a bit with more eye friendly colors .
And the most important thing is your casino licence if you would have Maltese one and or the UK Gambling licence you would be top notch casino and the last would be i would like to know what is your time frame for withdraw to any e-wallet option
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- Replied by
- helena_kp
- at Feb 10, 16, 03:49:15 PM
- Super Hero 1674
- last active 11 hours ago
-
- Replied by
- PaaskeUK
- at Feb 10, 16, 10:49:04 PM
- Full Member 146
- last active 4 years ago
Okay I wanted to give my views here
I do like the look and feel of your casino. Most things looks quite nice and very sleek. But you really need to get rid of that horrible yellow you have between the slots overview and also side bar in middle. I don’t feel that looks good or suits. Maybe use a bit darker colour like dark grey.
The white textured background I actually like not sure why but makes it a good feel. But still that yellow ruins it. But I can see from your logo seems it is showing the edges of a Limo? Then I would suggest to follow that up in your design. As I do not think it really comes through.
I can see when you play a slot you will need to go back to menu. I can live with that as seems your slots load very fast which is nice and impressive. Also there is this option in bottom recent played games which is cool as then you have these to pick from if already have a slot open.
'Under ''Promotion'' when you click further down on this page in right side you have > You "New Games" section I find quite simple and not interesting. How about adding screenshots and even video or something. I also don’t like this line > “Our new array of games is sure to keep you coming back for more because we choose only the best and nothing else” I find this hmm a bit hmmm. Surely many other casino release the newest and best slots when they come out nothing crazy about that so I would suggest leaving that out or at least change the wording and how its shown.
But yeah finally overall it looks good with some alternations. And yes the options where you can sort the games and also have selection of software providers is really good.
Finally I see UK Gambling License missing but I signed up fine and by rules you should block me though still hope I can play here. But it is bit worrying. From a rating from 0-10 I would give you a nice 7 of 10. -
- Replied by
- qwerty962
- at Feb 10, 16, 11:35:40 PM
- Sr. Member 339
- last active 11 days ago
In principle I don't like yellow and white color in the design I think would fit something darker .Also confused by the clock at the bottom of the page.In the payment methods, I would love to see qiwi for example.And in the end I will add that the deposits and a better story would not have looked at the games and a little to the side
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- Replied by
- LimoPlay
- at Feb 11, 16, 05:35:23 AM
- Casino Rep 78
- last active 7 years ago
Hiya!
Okay, let me first make some comments about your feedbacks! Thank you very much, it was really interesting for me to read what players think about casino.
About that yellow color - I don't like it too, and it seems that we will change it soon with our new design.
@helena about Malta/ UKGC license - we will be happy too if we will have it. But currently - just Curacao. But generally, as a player myself, what the difference? I played in terrible casinos under Malta/Curacao license, but also i played in awesome casinos under same Malta/Curacao license. So it is more about making good business, not having license.
Our live chat 24/7. Not sure why you saw it offline, probably there was some kind of short offline period due to tech problems.
About WD's - we pay fast, your wd in working hours of management unlikely will be pending for more than 1 hours. During nights/weekends - unlikely more than 12 hours. I can't call it lightning fast, but it is good, right?
PaaskeUK - please pm me your email in casino, you won 20 bonus for best feedback -
- Replied by
- LimoPlay
- at Feb 11, 16, 05:38:34 AM
- Casino Rep 78
- last active 7 years ago
Tickets counter:
Finallyfinally: 2
Artem462: 3
Pisti0073: 2
Darkwin: 3
Helena_kp: 3
Niels: 1
Cnichas: 1
linastante: 1
PaaskeUK: 2
Okay, next task(last one for this week).
Please rate from 1 to 5 how much it is important for you in casino(5 is very important, 1 it is you do not care).
Customer support
Reputation
Withdrawals speed
Deposit bonuses / promotions
Casino rep active on forums
Design
Amount of games
Also, you can describe to me why it is important/or not for you.
I will award 30$ bonus to random person who will add description to answers.
Vitali -
- Replied by
- helena_kp
- at Feb 11, 16, 05:58:25 AM
- Super Hero 1674
- last active 11 hours ago
Customer support - Very important to me,that is one of the reasons will i deposit there or not,if the support agents are awful the chances to deposit in any casino are equal to zero
Reputation -hmm..of course its important,but we cannot have the same experience neither the ratings from some casino would be the same,so whats good for me might not be good for anyone else.
Withdrawals speed -very,very important thing,if its up to 24 hours for me i am good to go and make deposit there,although the lighting fast are the sweetest
Deposit bonuses / promotions -this is not so very important to me,I do not take bonuses that much,hate to wager them and my biggest wins always came from only my deposits without any bonus attached,as for the promos with free spins i guess every player would love that.
Casino rep active on forums - again important thing,i see it if Casino rep is active on some of the forums i guess he cares about his players
Design - yes design I guess for me it is important ,because i would like to like the looks of any casino so i could spend some time and enjoy.My favorite design of casinos would be Videoslots.com,iGame Casino,Guts and Next.
Amount of games - yes very important i played in few casinos and made deposit before i checked what games they have and when i found they didnt have my favorite games i was disappointed and never deposited again.Rated:5/ 5
5/ 5
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- Replied by
- residenceNelis
- at Feb 11, 16, 06:16:53 AM
- Sr. Member 408
- last active 3 days ago
Customer Support; Not the best part of limo, very fast on responding but bit unhelpfull and lot of times i had the idea they dont want too listen or help, sorry but thats how i feel.
withdrawal speed is excellent fast and no problems on that!
promotions; great and different good promotions which contains Value!
Casino rep; The best even in weekend you get a response, and really handsome with free. bonuses, vitali Ne 1;-)
Deisgn; awesome and a mobile casino too i love it!
lot of different games mobile and desktop games all is perfect works fast and pays fair! -
- Replied by
- qwerty962
- at Feb 11, 16, 07:43:46 AM
- Sr. Member 339
- last active 11 days ago
Support-very important.Reputation-of course it is important .Withdrawals speed-yes important .Deposit bonuses / promotions-only if the promo is interesting.Casino rep active on forums-yes.Design-yes prefer to play where the design is not irritating to eyes.Amount of games -More games ,most likely a new Deposit
-
- Replied by
- maiwen63
- at Feb 11, 16, 11:26:47 AM
- Super Hero 2333
- last active 8 hours ago
Customer support : Rating 5
For me it is really important to choose a casino with a strong customer service, because on my site navigation I'll often need professional help qualified to answer all my questions as those relating to methods of deposit and withdrawal or games and bonus and other.
Reputation : Rating 5
It is an important element because Many online casino players more emphasis to the various comments and opinions that are expressed in the forums or casino guides rather than information provided by the casinos themselves in their advertisements.
For me before my first deposit at the casino, I am looking for information about the casino by visiting forums and read through the comments and opinions that are expressed.
Withdrawals speed : Rating 4
Is important because fast cashing on online casinos is a major concern of a player.
For me a quick withdrawal can not exceed 24 hours, an average withdrawal can not exceed 48 hours, beyond 48 hours is a long withdrawal.
Deposit bonuses and promotions : Rating 2
For me it has an average importance, multiple players avoid to play with the bonus on deposit, this bonus offered by casinos is not a gift because his playthrough is so high that it is impossible to win.
Casino rep active on forums : Rating 4
The representative of the casino is important in a forum, it has a very important role for
promotion of casinos or in case of dispute with the casino.
Design : Rating 2
It is of little importance to me.I prefer the simplicity of design, a little more color would make it more attractive.
I prefer a casino or also in its design and naviguation everything is clearly, positioned there, one quickly finds what one is looking.
Amount of games: Rating 5
It is the most important, diversity of casino games is important for a player.
-
- Replied by
- PaaskeUK
- at Feb 11, 16, 09:01:48 PM
- Full Member 146
- last active 4 years ago
Please rate from 1 to 5 how much it is important for you in casino(5 is very important, 1 it is you do not care).
Customer support - 5
Support has to be top notch. And they should also have very good English skills and grammar(not like me lol) but yeah nothing worse than go to support and someone very hard to understand or they have problems understanding you. And very important they need to have great knowledge and be kind.
Reputation-4
I have not given this 5 as we know new casinos need chance to get good reputation. So you could even give this as low as 3. But yes good reputation is very important and it will grow with time but any new casino has to start somewhere. And their reputation will not be best first off. But if bad stories comes out their reputation will go down and if only good things comes out then yes their reputation will be be very good. To mention a couple with great reputation which you could strive for is Videoslots, Guts and Casumo.
Withdrawals speed - 5
I think as my self most players have this as one of the most important. We want our withdrawals fast and without any hazzle/problems.
Deposit bonuses / promotions-5
Also very important to have great promotions for players to enjoy. Should not be to much of it either. Nothing worse than almost daily promotions or special ones that changes every week like Tivolicasino they have a no deposit on a slot which changes all the time and have horrible terms conditions.
Promotions etc should have fair terms and conditions. Maybe offer better terms for more valuable players is important. Could be lower wager requirments or even cash gifts etc. Also important free spins offers should have no wager. Most casinos now offer that with no wager.
Casino rep active on forums - 3
I dont find this that important. Yeah it is a good thing to have a active rep at forum but I find this as the lowest most important of them all.
Design - 4
Design is important but I will say that a bit less attractive design does work if everything else is great with the casino like withdrawals/promotions/games etc. Example could be Energy casino.
Amount of games-5
This one is simple. The more games you offer the better and important from the best software providers like net ent, Microgaming is a sure must. It is fine have some different slots providers but yeah make sure to offer the best ones as well.Rated:4.5/ 5
-
- Replied by
- LimoPlay
- at Feb 12, 16, 09:02:03 AM
- Casino Rep 78
- last active 7 years ago
Hiya!
Winners of weekly raffle:
20$ bonuses:
FinallyFinally
Helena_kp
PaaskeUK
Artem462
Darkwin
Winners 5 x 30 FS:
Cnichas
Pisti0073
Niels
linastante
Please PM me your registered email address.
Prizes will be credited on Monday very likely, but I will try to do it faster
Winners of 2x 30$ bonuses for opinion:
Darkwin
PaaskeUK
Have a nice weekend! -
- Replied by
- PaaskeUK
- at Feb 14, 16, 09:34:59 AM
- Full Member 146
- last active 4 years ago
I can see that you offer both net entertainment and microgaming? but i can not see any of these slots.
Can any of you guys see them slots? Could it be because I am in UK and they therefor block them because u haven't got uk license? -
- Replied by
- PaaskeUK
- at Feb 14, 16, 02:28:04 PM
- Full Member 146
- last active 4 years ago
Hiya!
Winners of weekly raffle:
20$ bonuses:
FinallyFinally
Helena_kp
PaaskeUK
Artem462
Darkwin
Winners 5 x 30 FS:
Cnichas
Pisti0073
Niels
linastante
Please PM me your registered email address.
Prizes will be credited on Monday very likely, but I will try to do it faster
Winners of 2x 30$ bonuses for opinion:
Darkwin
PaaskeUK
Have a nice weekend!
Thank you for the prizes.
How does it work out then as I won 20 and also 30 more. Will you credit 50 then in one batch bonus monday?3.5/ 5
-
- Replied by
- tod00RS
- at Feb 15, 16, 03:46:23 AM
- Hero Member 556
- last active 5 years ago
Hiya, prizes has been credited
@ Paaske - yep, you got 50
First task for this week is absolutely easy:
What you will choose netent or microgaming(quickfire) and why?
Netent would be my choice, the reason is that there are more netent games I like to play then Microgaming games.
I like to play Dead or Alive, Twin Spin, Steam Tower, Reel Steal ...3.5/ 5
-
- Replied by
- barebones
- at Feb 15, 16, 04:25:36 AM
- Super Hero 1114
- last active 5 days ago
From Microgaming and Netent my choice would got to Microgaming. Simply because even though I have had many dry sessions and lost a lot on Microgaming slots, they have also given me ultimately the biggest winnings I've ever had playing slots, especially slots Game of Thrones and Immortal Romance.
-
- Replied by
- PaaskeUK
- at Feb 15, 16, 03:05:41 PM
- Full Member 146
- last active 4 years ago
Hiya, prizes has been credited
@ Paaske - yep, you got 50
First task for this week is absolutely easy:
What you will choose netent or microgaming(quickfire) and why?
Hi thank you.
In regards to my post you might have missed.
I can see that you offer both net entertainment and microgaming? but i can not see any of these slots.
Can any of you guys see them slots? Could it be because I am in UK and they therefor block them because u haven't got uk license?
I would prefer to play mainly microgaming and netent slots. But yes strangely not available to me I used that 50 bonus on Endorphina slots and they sucked me dry within minutes
Would you be able to check why netent and microgaming not available to me?
I did try do a checkup from my other browser and when I accessed your casino with a VPN proxy and used Sweden. I could then suddenly see also Netent and microgaming slots available. But this is very strange as both Netent and Microgaming has uk license so slots should be available no matter what?
And yes I know I can not use a VPN in general so I did not do this with my account of course only to test out. Hope you can look into this as a player I would only be interested in playing if netent and microgaming are available
And to answer todays question. I like both Microgaming and Netent. They both have many great slots and I feel overall these 2 software companies deliverers the best for players also simply because they are biggest and have most slots to offer.
But If I had to choose between them then my choice would be Microgaming as they more low and high volatile slots and there are more slots where you can win over 1000x wins.
Where with Netent they seem to be more eye candy what i mean is slots that payout smaller wins and lot of up and down. Though they have the crazy slot DOA.3.5/ 5
-
- Replied by
- LimoPlay
- at Feb 15, 16, 04:09:57 PM
- Casino Rep 78
- last active 7 years ago
Hiya!
Helena is right here. Netent and QF did not allow to play from UK if casino do not have UKGC license. We don't have it, and such games not available for you Paaske friend
But try endorphina a bit more, on fun mode probably. Some of their games are awesome, telling you like a player with 6 years experience
Have a nice night everyone!
Vitali -
- Replied by
- linastante
- at Feb 15, 16, 05:03:47 PM
- Hero Member 948
- last active 4 years ago
Hiya, prizes has been credited
@ Paaske - yep, you got 50
First task for this week is absolutely easy:
What you will choose netent or microgaming(quickfire) and why?
Both are my favorit providers, but if I have to choose, I would end up pickung Microgaming. The reason is that I had more cashouts with MG and I prefer their higher chances to win big (the thrill is on their side, while NetEnt has like DeadorAlive and Twin Spin only). Also, their old-school slots still can compete with any NetEnt slots.
edit: thanks for adding the prize as fast as you could do. Great representive of Limoplay !Rated:4/ 5
-
- Replied by
- finallyfinally
- at Feb 15, 16, 10:19:06 PM
- Full Member 161
- last active 7 months ago
I think overall I'd go with nentent, their games are consistently interesting and most have something which makes it stand apart from any other game.
Microgaming has a lot more games (I think?) and some are great, but like 70% of them are pretty lame imo, im less likely to want to try some random microgaming game ive never played. -
- Replied by
- Ivan4eg88
- at Feb 15, 16, 11:08:02 PM
- Super Hero 1811
- last active 3 years ago
Netent is better for me because every their game is different from each other. There are many unique features in Netent slots.
Microgaming has a lot of games that really differ only in images (Thunderstruck II - Immortal Romance - The Finer Reels of Life, Break Away - Rugby Star - Football Star - Cricket Star etc) . -
- Replied by
- qwerty962
- at Feb 16, 16, 11:28:11 PM
- Sr. Member 339
- last active 11 days ago
Microgaming is better because in my opinion they more interesting,with quite good features.Netent -I played it long but without any significant result can therefore and not to be pleasant though one two slots there quite quite good
-
- Replied by
- LimoPlay
- at Feb 17, 16, 01:04:31 AM
- Casino Rep 78
- last active 7 years ago
Hiya friends!
My own answer will be netent by the way, just because netent have more games which I like than MG. And also I think netent is more innovative, and more interesting generally.
Yesterday was very busu, so I'm announcing tickets count:
tod00RS - 1
pisti0073 - 1
barebones - 1
darkwin - 1
helena_kp - 1
PaaskeUK - 1
linastante - 1
finallyfinally - 1
North Remembers - 1
Artem462 - 1 -
- Replied by
- LimoPlay
- at Feb 17, 16, 01:06:38 AM
- Casino Rep 78
- last active 7 years ago
Task for today:
I'm really trying to provide to my players best possible experience and best service. It is not easiest task in the world, but I'm really think that i going on right direction. Recently we had couple of comments that our 24/7 CS is not so good.
I'm asking you to open chat at limoplay casino, and ask something you interesting. Just anything, just what interesting to you about casino. And after you speak with agent please write your feedback please. What was good? What was not? Your thoughts about improvements.
Not the easiest task, there will be 2 winners each 20$ bonus for best feedback.Rated:5/ 5
-
- Replied by
- helena_kp
- at Feb 17, 16, 01:33:39 AM
- Super Hero 1674
- last active 11 hours ago
Ok i just talked to your casino live support agent.The live agent answered right away in few seconds,so i would say pretty decent,because if something i dont like is to wait the live agent to answer my question and believe me there is casinos where you will wait up to 10 minutes or so.
I asked do you have VIP program and will the wagering will stand the same.So one thing its not clear to me,i believe you told us that the wagering of your casino bonuses are X 40 and i got answer that all you bonuses are with X 50 the bonus,so dont know who is wrong or right?
I dont like when live agents doesn't now their work or there is something you changed in your bonuses?
When i ask something I want complete answer,not something,not yes we have VIP program and that all,they should explain what will i get from it ,will be some rewards etc.
Your live chat is not the best but at least decent one,but still i do know many great casinos with same or similar live support ,so you will get 7/10 from me,hope this will help and i need explanation bonus wagering,thanks in advance. -
- Replied by
- barebones
- at Feb 17, 16, 05:48:10 AM
- Super Hero 1114
- last active 5 days ago
Okay, so first I wanted to say that I have had a few conversations with your support and once I wrote email inquiry and never received answer. I wasn't a registered member and had some quiestions about no deposit bonuses and even though the question wasn't very important, I didn't like the fact I never got a reply. So at first I had low expectations about your casino live support. But luckily that changed. I received exclusive bonus from LCB and got those extra spins, support added those for me and everything was really nice.
Today I contacted your support asking if I could get something free, since my last session wasn't good. This is a question which I know annoys many CS so it was a good opportunity to see what answer would I get. Support was with me right away and told me they would take a look into my account. Unfortunately I couldn't get anything, but I really liked the politeness from customer service. I also asked what advantages would there be for a loyal customer, as I personally enjoy playing at few casinos and being a regular depositor. I was told there was no strict criteria and just to contact manager. Maybe I asked an odd question but I really felt like there support could advertise some promotions (exclusive free spins, cashbacks, anything) so the answer I got was poor.
All in all, I like that live support in general isn't hard to contact, but there is room for improvement. A little warmer attitude and bigger want to explain things would be great. -
- Replied by
- finallyfinally
- at Feb 17, 16, 07:28:13 PM
- Full Member 161
- last active 7 months ago
Please don't take anything personal, I'm going to be very blunt - hopefully thats what you want.
I was trying to think of something good to ask support when I remembered you have a promotion calendar mentioned on your site for players who have 4 deposits. I remember actually making my fourth deposit on your site instead of somewhere else partially because I wanted to see this secret calendar. After I didn't receive it for a couple days I asked live support about it, they had never heard of any calander, so I showed them the link to the promotion: https://jswqzs.com/casinos/limoplay
They said they would make sure I received it soon.
This all happened in December.
Today, nearly two months later I realized I had completely forgotten about this. (Even though I have made a couple decent deposits since) Perfect way to test support.
If they were getting hammered and dealing with at leas 7 or 8 other customers at the same time, I would give this CS Rep a 3/10 and recommend not letting him work until some time is spent training him.
If they had only a couple or no other customers at the same time as me, he really should be fired.
I waited about 5 min for him to respond initially with the standard greeting I'm assuming is just copy/pasted in asking me what my question was. I had already asked the question in the form before starting the chat, but I asked again - and then waited 3 minutes for this:
03:38 LimoPlay - Chat: It's midnight now so I can't actually contact the manager about it. I'll send him message. Hope replies in the morning[/quote >
This kind of reminded me of a scene from a movie where a kid calls to talk to a girl late at night, but wakes up her father who picks up the phone - "its midnight, shell call you back in the morning, maybe" -click-
After that, he informed me that there was basically nothing on the calendar anyway, then he told me all your promotions were on the calendar but they were just ordinary things.
Then he told me it was someone elses job to send them to the players.
Ended the chat this way:
03:48 James: ok, so prob just ordinary promotions in the future too
03:48 James: guess i didnt miss much
- waited 10 minutes without getting a response (to be fair - i didn't ask a question)
[quote]03:58 James: thanks for your time
-waited 2 more minutes then closed window-
03:34 Please wait and one of our operators will be with you shortly.
03:35 Your request is important to us. Please wait and one of our operators will be with you shortly.
03:36 Your request is important to us. Please wait and one of our operators will be with you shortly.
03:37 Your request is important to us. Please wait and one of our operators will be with you shortly.
03:37 You are now chatting with LimoPlay - Chat
03:37 LimoPlay - Chat: Hello, thank you for playing at our casino! How could I help you?
03:38 James: Hi, I checked about the promotions calandar last month, and was told i would receive it soon, but I haven't
03:38 LimoPlay - Chat: It's midnight now so I can't actually contact the manager about it. I'll send him message. Hope replies in the morning
03:39 James: Do you know whats on it?
03:39 James: I assume I've probably missed out on a lot of stuff since I qualified after my 4th deposit
03:40 James: I actually think it was the end of December I asked
03:41 LimoPlay - Chat: Actually there were't much on it since that time.
03:42 James: Nothing?
03:44 LimoPlay - Chat: All the promotions for that time period have been announced on our site
03:46 James: What promotions were listed on your site? Do you have a link to the calender?
03:47 James: PROMOTIONS CALENDAR
Here’s how to get updated daily with our prestigious promotions using our Promotions Calendar.
Make at least 4 deposits to receive a link to our calendar by email.
To remain subscribed, simply keep playing at LimoPlay.
You’ll receive an email on a regular basis with the amazing promos we have for you.
We don’t want you to miss out on all the fun, so start playing now!
03:47 James: thats whats advertised
03:47 LimoPlay - Chat: Actually there were nothing out of ordinary. All that you can see in 'Promotions' section
03:47 LimoPlay - Chat: I don't have direct access to this calendar. It's sent to our players by the manager
03:48 James: ok, so prob just ordinary promotions in the future too
03:48 James: guess i didnt miss much
03:58 James: thanks for your time
________________________________________3.5/ 5
-
- Replied by
- finallyfinally
- at Feb 17, 16, 07:29:36 PM
- Full Member 161
- last active 7 months ago
Forgot to point out, the entire thing took almost a half hour.
If it were a spoken conversation, it wouldn't have lasted more than a minute. (not saying you should add phone support, just that they were very slow to respond) -
- Replied by
- LimoPlay
- at Feb 18, 16, 04:18:09 AM
- Casino Rep 78
- last active 7 years ago
Hiya!
@barebones - thank you very much for your feedback.
@finallyfinally
Uh, you have asked absolutely crazy question to him - awesome. The thing is that even after 2 month - we did not make this calendar live. We have many promos - but all was sent by email(also to you). It's bad, and we hope to finish it anytime soon. Forgive me, my team, our casino for this. Once again, I understand - it's bad.
Re CS...Hm, well as you already know - our agent was not aware about this promo. It's not his guilty. But I am still not happy with him - he MUST reply faster. No way to have so long time for replies...Also keep customer in chat for hour with reason like that - never good. I will spoke with him once he will wake up after night shift.
Please understand, it is inhouse CS. Not like they sitting in other country and just answer question. They work for about half of year, and I am personally constantly teach them different thing. It is not fast process, but they really show that they could be awesome CS team. And they will be. One day.
Thank you finally, your feedback is awesome. -
- Replied by
- LimoPlay
- at Feb 18, 16, 04:20:01 AM
- Casino Rep 78
- last active 7 years ago
Tickets:
tod00RS - 1
pisti0073 - 1
barebones - 2
darkwin - 1
helena_kp - 2
PaaskeUK - 1
linastante - 1
finallyfinally - 2
North Remembers - 1
Artem462 - 1
Winners of two 20$ bonuses:
Helenakp
FinallyFinally
Waiting your PM's with emails in casino. -
- Replied by
- LimoPlay
- at Feb 18, 16, 04:21:23 AM
- Casino Rep 78
- last active 7 years ago
Next task:
I love feedback about things which I'm trying to make good!
Test our CS by sending them email.
Then just reply - did you happy with answer and speed? Ask about limits, withdrawal times, anything. Just try to test them.
For this contest apart of tickets I will award 2x25 bonuses. It worth it!
Vitali -
- Replied by
- barebones
- at Feb 18, 16, 06:11:39 AM
- Super Hero 1114
- last active 5 days ago
Okay so I wrote an email to your support about the new game release from Netent. I asked whether there will be any bonus for the new release. I received an answer email in 10 minutes. Support wrote that indeed there will be some bonuses for the new game and corrected my mistake that the game will be launched on 23rd february ( I had written it was on 21st). I was very pleased with both the answer and the speed, since I once had bad experience with not receivng any answer at all. Also I liked the fact that support knew about the new game, many times I've asked this kind of questions and support has answered like "What game? No, we don't know about it" so it was refreshing that the support knew this. And 10 minutes for email response is really good.
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- Replied by
- Gambinobit
- at Feb 18, 16, 08:37:30 AM
- Hero Member 713
- last active 3 years ago
I emailed support for some info on Payment methods because in T&Cs it says you can contact support for info regarding best method for your location
I wrote this
Hello I'm hoping you can help me with some info in the best payment method for me ? In terms of fastest withdrawals and lowest fees for SA players
Thank you
The response came in about 10min after I mailed the querie
This was the response
Dear Charalampos Nichas,
We would like to inform you that Limoplay Casino covers all payment systems fees.
Best regards,
LimoPlay Casino Support
8'| Summed it up right there ,
Quick response and to the point
Thumbs up from me
:DRated:0.5/ 5
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- Replied by
- maiwen63
- at Feb 18, 16, 09:25:24 AM
- Super Hero 2333
- last active 8 hours ago
I sent an email to the support at 14:35 GMT to find out if my account is verified or not, because I sent my documents on February 12, 2016 and I have not received a replay.
At 14h56 i received the following email :
Hello ***************
We are happy to inform that your account in our casino is fully verified now.
Thank you for your cooperation!
I am very satisfied with the content and delay of replay.compared to other casinos, customer support seemed fast.
In a casino, the most important is the availability of customer support agents. -
- Replied by
- finallyfinally
- at Feb 18, 16, 10:28:19 AM
- Full Member 161
- last active 7 months ago
Thanks for the $20 free play yesterday, It ended up giving me a good reason to email support
15:40 Requested withdraw for 185.90 EUR
15:42 Emailed support asking for a general time frame I should expect to receive the Bitcoin payment.
15:44 Receive 0.486 Bitcoin https://blockchain.info/tx/6b62504cd86ef761e1f1603e77ee3f2a372894f5a6a812397b64d9ba1c0c8936
15:59
Dear XXXXXX
All your cashouts have already been processed.
Best regards,
LimoPlay Casino Support
3.5/ 5
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- Replied by
- yolo1118
- at Feb 18, 16, 09:46:57 PM
- Newbie 5
- last active 8 years ago
hi
does a past experience with update count?
you may recall i posted this post https://jswqzs.com/onlinecasinobonusforum/direct-casino-support/limoplay-play-in-luxury!/msg400208/#msg400208
(i dont recall it too too much, i had a but to drink )
I had made my first deposit on your site, and i read the rules and all and knew i wasnt allowed to bet over 5 and was doing ok on a game when all the sudden i just made a couple bets of 6 instead of 3. my brain went somewhere else and my clicking finger wanted to gamble
After a minute or two i was like $#%$%, so i got on live chat and you can read the whole thing from thelink above.
in the end, i never heard back from them after a few days, and i was afraid to play because i didn't want to win, and not get paid, and i didnt want to lose, ;( so i ended up just forfeting my winnings and withdrawing a little less then my deposit after playing.
I see just now your response to my post, i guess i should of come back here
but they never emailed me back - so thats the answer to your question i think3.5/ 5
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- Replied by
- yolo1118
- at Feb 18, 16, 10:29:54 PM
- Newbie 5
- last active 8 years ago
i was lookin at the bets and now remember
I was bettin 3 3 3 3 3 then as soon as 6 i win 50 euro and realize oh shouldnt of done that $#$%
Thunderstruck II €6 €0 January 06, 2016 23:29
Thunderstruck II €6 €50 January 06, 2016 23:29
Thunderstruck II €3 €0 January 06, 2016 23:29
Thunderstruck II €3 €0 January 06, 2016 23:28
Thunderstruck II €3 €0 January 06, 2016 23:28
Thunderstruck II €3 €0 January 06, 2016 23:28
Thunderstruck II €3 €0 January 06, 2016 23:28
Thunderstruck II €3 €3 January 06, 2016 23:28 -
- Replied by
- LimoPlay
- at Feb 19, 16, 12:57:06 AM
- Casino Rep 78
- last active 7 years ago
Replied to you by PM.
For everyone (if someone interested).
Yolo breach max bet rule while playing with bonus, 2 times only. It's not a reason for any confiscation, or whatsoever. We are friendly to players, not your enemies. If you breach it just by mistake, and few times - we never touch you with it.
Vitali -
- Replied by
- nickles987
- at Feb 19, 16, 07:29:56 AM
- Sr. Newbie 20
- last active 7 years ago
I hope contest is still open for this week?
I have just sent support email and waiting response, will update! -
- Replied by
- nickles987
- at Feb 19, 16, 07:37:35 AM
- Sr. Newbie 20
- last active 7 years ago
I sent question by email form on website asking if I make bitcoin deposit if i will be able to play all games or only some.
Some sites if you use bitcoin - many games are not accessible (like bitstarz), so thats why I asked.
I get response VERY FAST!
4 maybe 5 minutes most!
This is response (a good one for me!)
Dear Player,
If you make a BTC deposit, you will certainly be able to play any games you wish.
Thanks!
Best regards,
LimoPlay Casino Support3.5/ 5
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