YoYoCasino, Casinia, CampoBet Casino, LibraBet, Nomini Casino, Rabona, Frumzi, Betinia, Buran

Hello mesrine,

We've been advised by the casino that their decision regarding your issue is final. They've returned your deposit and they don't want to participate in this conversation any more as they've already explained you everything here and via emails. They state that you've breached point 11.1 of their Terms& Conditions.

There's nothing more we can do to help you. If you're not happy with this decision, you can always file a complaint at their licensor HERE.

Holler,

I have a prob with YoYo casino.
They seemed like a cool joint, they have a nice name.

I have 1365€ (if I recall well) withdrawin, finally.

And then the issues started. I've sent about a dozen screenshots but they kept coming up with new ones and now we've reached an impasse where they asked for one I don't think is okay to ask for.

Like, screenshot of skrill page with my details, no prob.
Screenshot of a skrill transaction to their casino, no prob.
Screenshot of a second transaction to their casino, no prob.
Selfies, IDs, bills, no prob.
Screenshot of a card or bank deposit to my skrill, well, I made a deposit to my skrill and again, no prob.
One thing I refused was, a history of all my skrill transactions in the last 6 months. I said lol whats next, all my emails and txt messages, too? That's prolly illegal to even ask and is none of their business.

I've NEVER hard of such a thing being required.
Sure, they can show that their terms say they "have a right" to ask for that, but that's just crazy. No casino asks for such a thing. Like, you deposit and therefore they wanna see how else you spend your money.

Initially they started to ask "proof of deposit" by card to skrill to show that I fill my acc with my money. I said I didn't deposit lately but let me do it now.
So I did exactly that, I sent some cash from my card to my skrill and figured OK there you have it. They got what they asked for, a shot of a fresh deposit from my card to my skrill.

Then they changed the story or rather added (kept addin) more requests.

And the last one is just unheard of and I don't see what purpose it can legitimately have (not after I sent all imaginable shots previously). Really no casino (that I know of) behaves like that.

They then asked for two months full history "only", and nothing  is allowed to be redacted. Idon't think that's OK, no casino has a right to see transactions that have nothing to do with them.

So any insight is welcome, this is the first of my complaints.

I agree, I've had many issues at this group of casino. Given my past experiences, they tend to really push all limits with crazy unheard requests.. I think they hope that you will refuse to provide a document so they can deny your cashout.  You've come to the right place though, LCB staff are the greatest help with yoyo casino & sister sites & dealing with them.  Good luck & I hope you successfully get your deserved cashout!!

Hello sirT,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative to check what happened.

Hello sirT,

We've just received a reply from the casino and since their Casino Representative is on vacation, they've asked me to post the reply on their behalf. Here it is:

" We are happy to inform you, that your account has been successfully verified by our Finance Department. We are constantly trying to improve our verification process and time limits for our players.
Note, that when you win next time, you won’t need to pass the verification procedure, and you’ll be able to receive your winnings very fast!

Should you have any more questions, do not hesitate to contact us in LiveChat or via [email protected]. We are always happy to help you!
Best regards,
Administration of YoYoCasino"

Please let us know if you received your winnings.

Yep!
I got that msg, too.

The first part of the payment has already been paid out.
You guys sorted everything out! Amazing, and thanx a bunch!   

We're glad to hear that. Thanks for letting us know sirT.

registered trought link https://jswqzs.com/casinos/wazamba (and YES i know that i registered trought link) but they told me that there is no EXCLUSIVE and they havent give excluseve bonus for my depo. 

(anyway i dont need them 0.06 per spin :D) just for new players-its not worth ur time! :) 

Hello sanchya,

Please send me your casino username in PM inbox and we'll ask the Casino Representative to check what happened.

Thanks for help, but i dont need it, those free spins are really not worth it.. Either 20 or 30 on 0.06€ bet, just for new players-check this out before u accept this offer! 

Dear @sanchya,

Thank you for your comment.

Please tell us your login and we will try to help you.

Looking forward to your reply.

Best Regards,

7StarsPartners Support Team

BEWARE of cadoola.com they are scammers!

I opened account february this year and deposited total of 100 euros and won 50 euros.

I emailed [email protected] month of march, noresponse.
So I chat with live chat and they are asking for documents:

You need to get verified your account first, after that we will be happy to withdraw your money)

In order to process your withdrawal request quickly and efficiently and to verify your account, we ask you to provide us with the following documents:
- A screenshot of your Neteller wallet you used to top up your balance (page with your personal data, account number, E-Mail address).
- A selfie photo of yourself holding in hands your passport or any other government ID (i.e. driver license) on the background of our site.
- A screenshot of the transaction history of your Neteller wallet for the last 3 months, which should confirm that you top up your e-wallet using real payment methods (bank account/credit card) which belongs to you.
- A screenshot of your Neteller you used to top up your balance (the page with your tied cards / bank accounts).
Please send the required documents to [email protected] with your username in the email subject.
And I send it all to [email protected] with my username in the email subject.
But still they froze my account last month.
They asked again for
- A color copy/photo of the passport you sent us selfie with;
- A screenshot(s) of the full transaction history of your Neteller wallet for the last 3 months, which should confirm that you top up your e-wallet using real payment methods (bank account/credit card) which belongs to you. Please make sure you are sending us full transaction history for the last 3 months, not just one page. Please do not hide/redact any information on it (them);
- A screenshot of your Neteller you used to top up your balance (the page with your tied cards / bank accounts).
Which I already sent to them.
And then they asked for
- A screenshot(s) of the full transaction history of your Neteller wallet for the last 3 months, which should confirm that you top up your e-wallet using real payment methods (bank account/credit card) which belongs to you. Please make sure you are sending us full transaction history for the last 3 months, not just one page. Please do not hide/redact any information on it
I can send my proof of deposit to cadoola.com I do not know why are they asking for all of my neteller history. But still I sent them my neteller history so I can finish verification.
And then later on they asked me to deposit with EcoPayz because they removed neteller.
And then i decided to do the EcoPayz deposit but I found out my account was frozen!
I chat with live chat and they said they will contact financial department.
I also emailed the to unfreeze my account.
And then I was shocked to see their email saying:
Dear Somprasong Tanjaisue,
As the result of the Security Department examining of your game account has been permanently closed.
The sum of your deposit was credited back to your Neteller account in amount of 25 EUR.
If you have any additional questions, please do not hesitate to contact us via email [email protected] or via Live Chat.
Best Wishes,
Cadoola.com Financial Department

They only refunded 25 euros, when it should be 100 euros.

After all I did, following their verification requirement, send all those documents, following up to them through live chat and email.
I am VERY DISAPPOINTED with this casino.
How could they closed my account and NOT PAY me when I followed all their requirements.
That was 2 to 3 months wasted effort and broken trust.

Hello nongsong,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your complaint. 

New casino, LightCasino makes my withdrawal almost impossible. After wager welcome bonus to end , i try make withdrawal same method like i deposit, Trustly. After few minutes cashout is cancelled without any explanation.

I go ask chat support and they say i dont wager enough because even without bonus you have to wager 3x your depoit, hmm ok, i have some 160€ left and wager it easy and make cashout again. After few minutes its cancelled.

Chat support say i have to wager about 160€ more. I explain i do it already and they say" sorry you can cashout now."

After few minutes cashout cancelled.

This continues now 3 days and i try to make cashout 7 times and every time they fix something and "sorry  you can do it now. "

But still i cannot do it, my cashout is cancelled and look like they dont wanna do it, just cancel it again and again.

Amount is only 270 eur, i thing thats not a issue.

Can someone help with this nightmare casino?

Hello Jame,

Could you please send me your casino username in PM inbox and we'll contact the casino regarding your issue.

Hello Jame,

Thanks for sending over your casino username. We've notified the casino and asked them to reply in this thread.

I wanted to connect to my accounts BoaBoa, Alf, Cadoola, LibraBet, yoyo and Buran casino  but I got this message: User is disables. You are trying to log in to the account wish is closed upon your request
Account Frozen.

Live Chat Support replied that my accounts were closed because I requested the closure of my account at a sister casino; I think it's Casinia casino.

It is not normal to close my casinos accounts or I have already made several deposits with some small withdrawals following my request to close my account at a sister casino.

Hello maiwen63,

Could you please send me your casino username/usernames in PM inbox and we'll contact the Casino Representative.

PM sent; thank you Sydney for help

Hello maiwen63,

Thank you for providing me with your casino username. We've sent an email to the Casino Representative regarding your issue. Please keep an eye on this thread.

PM sent, thank you

Hello nongsong,

Thanks for providing me with your casino username. We've sent it to the Casino Representative and asked them to check what happened. Keep you posted.

Dear @Jame,

Thank you for taking your time to write this feedback. We apologize for any caused inconvenience.

We understand that being able to withdrawal winnings in an easy and convenient manner is something that our players value, so we always strive on having withdrawals processed as quickly as possible. Moreover, we try our best to improve our services, due to this we have a system update with Trustly payment method that we hope to resolve soon.

However, we are happy to inform you that your withdrawal request is planning for today, the Financial Department will provide you with an email as soon as it will be processed from our side.

Should you have any questions or concerns do not hesitate to contact us, please. We hope for your understanding!

Best regards,
LightCasino Customer Support Team

Dear @maiwen63,

We apologise for any inconvenience caused to you and have thoroughly investigated this issue. Please note, that as you have closed your account at CasiniaCasino due to the Responsible Gambling Policy, and as we are fully committed to supporting Responsible Gambling initiatives, we had to close your accounts on all of our partner's projects.
Moreover, your withdrawal request has been successfully paid on the 21st of May, 2018, before the closing of your account.

Should you have any questions or concerns do not hesitate to contact us, please. We hope for your understanding!

Best regards,
CasiniaCasino Customer Support Team

I did not close my account at CasiniaCasino because of the responsible gambling policy, I requested the closure of my account because I did not want to make other deposits at a casino or I do not have luck.

Here is the content of the message sent to [email protected] :

Hi,

I ask you to close my account xxxxxxxx

Best regards,

I think you closed my account for other reasons.

Since you have closed my accounts without notice and without giving any particular explanations, I ask you to refund all my deposits effected at these casinos.

Hello maiwen63,

We've notified the Casino Representative about your comment on their reply. 

Please do not make new posts in Complaints section about the same issue as you're spamming the forum.

Thank you for understanding and cooperation.

Dear @nongsong,

First of all, we would like to thank you for the provided documents.
Our Finance team acted in accordance with the Terms & Conditions of the website. They requested the needed documents to check your account, and when the Security Department checked all provided documents, they acted upon the point "7.5 If suspicions of fraud on your part arise while you are playing the game or in case funds are recalled/disputed, the Casino reserves the right to withhold any sum on your balance that exceeds the initial balance and, if necessary to contact the relevant authorities to collect any payments that you owe to the Website." and "7.6 Despite the previous sections of these Conditions, the Casino retains the right to suspend your access to the Casino or block your account without prior notice in the event that you are suspected of breaking any section of these Conditions or of participating in a fraudulent, illegal, or improper activity. In that case, the Casino does not have any responsibility for returning or compensating the funds that remain in your gaming balance."

However, from our side, we have asked our Finance team to double check and they decided to return all deposits you have made while playing on the website, 75 euro precisely.

Thank you for your time, effort and attention and we wish you all the best.

Best Wishes,
Cadoola Customer Support Team

Dear @maiwen63,

We have already double checked your account and we would kindly like to inform you that it was closed according to the rules of our project.
Furthermore, we would like to draw your attention that due to the Terms and Conditions of the website 6.7 Deposits cannot be recalled or paid back.

Should you have any questions or concerns do not hesitate to contact us, please. We hope for your understanding!

Best regards,
CasiniaCasino Customer Support Team

Your answer does not bring anything new. I want to know why you closed my other accounts, since I did not close my account at CasiniaCasino due to the Responsible Gambling.

Why these casinos that you represent do not give any importance to the players, closed accounts without warning and without any justification. 

Hello I have the same problem can somebody help me. So i won 2000euro and they are always lying I dont understand this every 10 minutes they ask for documents. So they asked me to do a withdrawal from 500 euros so I did 4 time 500euro withdrawal. Can somebody fix this i want my money this is more then a week now i always receive declined by financial department

Hello Bossi5,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your withdrawal issue.

Good evening,

I have a problem with Wazamba Casino. My username is PetyaPapa and I used this email address [email protected] to registered there. Yesterday my girlfriend registered here also made 2 deposits she lost and she gave up, but I have seen the potencial in the game she played. So I registered too, but we never claimed any bonus or promotions. So I deposited 5-6 times a total amount of 1220000 HUF (Hungarian Forints) (3738,47 EUR) I lost 860000 HUF (2635,31 EUR) then I made my last deposit of 360000 HUF (1103,40 EUR) I manage to get an 1200X on the max bet of 2000 HUF (6,12 EUR) so my balance was 2600000 HUF (7967,22 EUR). I tried to make a withdrawal of 100000 HUF (306,43 EUR) because they have a max limit of 200000 HUF (612,86 EUR) every day. Then they closed my account first they said "You are trying to log in to the account which is closed upon your request" I never had any closing request. Then today they are saying I breached their terms and conditions. Because me and my girlfriend have an account too. But we never accept any bonus and because she has her own money and I have mine too, we always do separate registrations, we gambling like 8-9 years registered more than 50 casinos and never had any issue with we both have accounts on the same casino. After they closed my account they said that they will give me back my last deposit 360000 HUF (1103,40 EUR) that is around 25% of my total deposits and also keep my winnings and the rest of my deposits  too. I already made a complaint with Askgamblers because I always check their site before we register somewhere and Wazamba has an 8,9 out of 10 ratings.I hope you can help me sort out this issue. If they do not allow to register with 2 accounts on the same address they should warn me before the registration finished or prevent me to register and say like you already have an account registered with the same address. But they accept my deposits knowing they will win either way, if I lose they keep my money, if I win they can close my account and keep most of my money. I guess they thought I will lose and no one will notice this. But I won quite a lot so they played this unfair card. If you cannot help me please inform me what can I do to get my money back? Big Thanks for the help. I can send evidence I made screenshot of everything. If you need them I'll send them to you.

Best Regards,

Arva Peter

Sadly casinos like to not inform you of things like that... But reading terms is crucial especially if you been playing for that long you should have known by now. All the casinos i play have in terms that only one account per IP/household/family members etc or risk seeing winnings voided and account closed. In the case here you should be allowed to recover all your deposits and lose the winnings and your account closed. Good luck

I would be happy if I can get back all of my deposits. I never had any issue so far have an account and my girlfriend has one. It shouldn't be forbidden anyway just stated like only one first deposit bonus allowed for a household. In Hungary we can play only in a few casinos, when we lived in the UK we could have choosen fromhundreds of casinos. We both have accounts like Bet365, Unibet, Pokerstars, LV Bet, Energy bet etc. Never had any issue with these. Thanks for the reply and I hope for the best. Will see what will be the reactionabout my complanits.

Hello PetyaPapa,

We've sent an email to the Casino Representative regarding your issue.

You've also stated: " I already made a complaint with Askgamblers because I always check their site before we register somewhere and Wazamba has an 8,9 out of 10 ratings." - Please note that we don't how AskGamblers give ratings to the casinos and what their reviews look like, we are two different forums and we have nothing to do with them.

Thanks for the help, I just mentioned the other site because I tried to made complaints everywhere I could. I should have read the T&C but because I never had any issue so far I thought it won`t be a problem this time too. It is too late now :) But I hope they will be fair and least give back all of my deposits. 

Good mornong,

I found out that BoaBoa Casino is Wazamba sister site I self-exclude myself from BoaBoa 6th July, so they shouldn`t even let me to register on the first place. I don`t know maybe you can use this information to help me to get back my deposits. Also I didn`t know this when I registered to Wazamba I just found out yesterday. I have the email too, if you need it. 

Hello PetyaPapa,

The Casino Representative has advised us that they will look into your case and let us know what's going on. Please note that the Casino Representative is at the conference this week and it might take some more time to get a reply from them.

Thank you for your patience and understanding.

Thanks :)

Dear Arva Peter,

We would like to kindly draw your attention to the fact, that the Casino operates in Accordance with our Jurisdiction which is considered to be our Regulator.
Moreover, upon registration, you read and agree with all of your Terms and Conditions, specifically:

3.3 Only one gaming account is allowed for your real personal data. Opening an account is allowed only for one person, using one address, one phone number, and one IP address. Any other accounts that are opened on the Website will be considered as “Duplicate Accounts.” In that case, the Casino reserves the right to close all of the Duplicate Accounts and to apply the following sanctions: each action performed using a Duplicate Account is considered void. If while the Duplicate Account was active, monetary funds, bonuses, or winnings were withdrawn from the Duplicate Account, these will be lost and the Casino retains the right to ask for the return of those assets. Wazamba reserves the right to cancel bets, reject bonuses of any kind, cancel participation in any promotion, as well as permanently ban any client from the bonus program of the Website. It also reserves the right to disallow opening an account or close an existing account without prior written notice or any explanation.

Your game account has been checked by our Security Department and recognized as a duplicate. Due to this fact, as it is stated in paragraph 7.6 of our General Terms and Conditions, your account has been closed and the last deposit amount refunded to you.

We hope for your understanding!
Best regards,
Wazamba Casino Customer Support Team.

Good afternoon,

You told me this a several times via e-mail, I understand that you will keep any winnings, but I would like to ask you to be fair and send me back all of my deposits. I have got my last one that is 360000 HUF, but I also made a few other deposits, so if you would like to send those deposits back too, I would appreciate that. I should have read the T&C, but I think that when I tried to register an account with the same address that is alrady in your system, I should have got a message to warn me or just simply prevent me to do that. Please check my deposit history and send me back what is missing. I attached my trasaction history, which shows you that I deposited another 800000 HUF plus the 360000 HUF that you sent me back earlier.

Best Regards,

Arva Peter

Hello PetyaPapa,

Please note that having multiple accounts is strictly forbidden at any casino. We always strongly advise all our members to check the T&C's before depositing money at any casino.

According to Wazamba T&C's, rule 3.3 they have the right to confiscate all your winnings and deposits if you have multiple accounts at the casino.

It wasn`t multiply accounts as I told you earlier I had an account and my girlfriend has one, we live in the same address yes, but we both like to play slots, we have separate debit cards and so far we haven`t had any issue with have 2 accounts on a same casino. If some casinos had issue with this they didn`t let us to register the second account. How is it possible to use her money because she already had an account. This is just nonsense.  So I still think this is an unfair business practice from Wazamba. They should have known that my girlfriend has an account with the address that I used when I registered. They could have warn me or prevent me to deposit, that would have been the fair way. But instead they allowed me to deposit and now they kept my money. Yes I also know I could have read the T&C, but because we have accounts more than 50 casinos, and so far we never had any issue with this, I wouldn`t thought this time will be. I still can`t let this go, I hope you guys can help me. Casinos shouldn`t use their T&C to prevent players to withdraw big wins. I guess the other casinos I have accounts could have found something on their T&C`s to prevent me to withdrew my money but never did. Bad press won`t be good for any casinos. 

We never use any bonuses to avoid that a casino says we register twice to get some extra advantage on their first deposit bonus for example. I can`t understand how could this (one account per address) be on their T&C`s. If you buy or rent a house should you ask the previous owner to tell you if he has a Wazamba account? I checked their T&C`s and I think it is unfair.

Dear @PetyaPapa,

We want to kindly remind you that our team always operates in accordance with the Terms & Conditions of the website. Our Security team checked and found out that you created a duplicate account which breaks Terms & Conditions you’ve agreed with.

Moreover, we want to add that the Finance team decided to return your last deposit. They acted upon point 6.9 of our Terms & Conditions. Also, we would like to acknowledge you, that the deposit has been successfully returned to you.

Due to a fact, that your actions are considered as a severe breach of the website’s rules your account was closed without the right to reopen it.

Kind regards,
Wazamba Casino Customer Support Team

Okay this is like I try to talk with a brick wall. You always say the same, but you never answer my questions. I can send you any documents that prove my and my girlfriend identity. I don`t want you to reply me the same stuff over and over again. I hope some moderator can look into this and help me to solve my issue.  If noone can help me, please give me some advice where should I make a complain. Many Thanks.

Hello PetyaPapa,

According to the casino T&C's:

3.3 Only one gaming account is allowed for your real personal data. Opening an account is allowed only for one person, using one address, one phone number, and one IP address. Any other accounts that are opened on the Website will be considered as “Duplicate Accounts.”

You're supposed to read the T&C's before playing at the casino and if you don't follow the rules of the casino, you're taking a risk of not being paid. When more than one person uses the same IP address, this is considered as having multiple accounts and we had such cases before with other casinos too. In that case, there's nothing more we can do to help you. 

If you are not happy with this decision, you can contact their regulatory body and file a complaint there, which in this case is Curacao. 

Okay, but as you can see the first time you guys said, that I should  get all of my deposits and lose the winnings. That was the reason I made a complaint with you. I also asked ThePOGG and those guys said the same should get back all of my deposits and lose the winnings. 

Hello, I recently registered on the BoaBoa.com site I won there about 6,000 euros, of course, I went through the verification process, I was also asked to verify Skype, I also went through it unfortunately my account was blocked for no reason, I do not have two accounts on their website, I am playing for my funds and nothing I can not do it for help, They have a partner network with other casinos such as Cadoola.com. My boyfriend played there and that's their reason but what does it have to me is another page in the appendix talk with support em where you clearly write that you can have accounts on different pages at once

Hello Mariusz and welcome to LCB!

We need a few questions answered:

1.) You and your boyfriend are living together?

2.) Do you also have an account at Cadoola casino? Which in essence beg the questions, both of you play at Cadoola?

3.) Does he have BoaBoa account?

4.) Did you both claim bonuses at Boa Boa or Cadoola?

Normally I think it should be fine for both of you to play under the same house hold provided you clear it with the casino first. The problem comes in when claiming bonuses because as per T'c and C's - ''One bonus per household, per IP address'' will mean a breach of terms, however the fact you play multiple accounts from the same IP is the other factor they will throw at you.