YallaBet Support and Complaints Thread

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We are always willing to assist and support. You can ask any question in this thread.

Welcome to the best forum YallaBet Representative! 

Welcome to our forum YallaBet Casino Representative! 

Welcome to the best forum YallaBet rep. Thanks for joining in. 

Welcome YallaBet, nice to have you here 

Hello.

My account at Yallabet was blocked for investigation due to missed payout I should get a week ago. I came to live support several times within last week, but they always gave me no info just promising I would get answer in the nearest time.

Please check this situation, unblock my account and process withdrawal or find missed payout.

Welcome to our forum YallaBet Casino Representative! 

Hello kilabee,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to check what is happening with your account?

Thank you in advance.

Hello, LCB!

It seems your ping was successful, and finally they emailed me about my account had been unblocked. And at live chat they gave me info regarding payout.

Thank you again!)

Hello kilabee,

We are so happy to hear that it was helpful!

Enjoy your entertainment kilabee! 

Hello
In order to withdraw money at this casino, you must undergo verification.
I uploaded the documents 2 days ago. I was told that verification takes up to 24 hours.
24 hours have passed, in the account in the verification tab next to all my documents it says “verified”.

But I still can’t withdraw money because I get an error that says “Please verify your account in order to withdraw”
In the chat they say that "Dear customer, I sent your verification request to our relevant team. It is marked as Urgent. Once we have any update, we will let you know."
They don’t say anything about specific deadlines, although it was stated that verification takes up to 24 hours.
Then they answered me:"There were some technical error, sorry for the inconvenience. No one is deliberately delaying your withdrawal. We will do our best to fasten your verification process."

But because of all this, the process of withdrawing money will drag on for at least a week.
They may not have specifically verified my account on weekdays, as I understand that no one is going to verify anything on weekends.
Nobody tells me about specific time frames for verification. Also, withdrawal of funds takes up to 72 hours... I'm afraid that even next week it is not a fact that I will receive the money.
Therefore, I have questions for the representative:
Why does it say “verified” in the verification section of my profile, but I can’t create a withdrawal request because my account is not verified?
Why has 24 hours passed and my account is still not verified?
And why don’t they tell me the exact time frame for verification? (well, except for those “up to 24 hours” that have already passed)

Hello Valiantsin Navichenka,

Could you please send us your Casino Username via private message so we can help you with this matter?

Keep you posted.

Thank you. The verification situation was quickly resolved. Yesterday I even received a withdrawal. But I can't understand, I made a withdrawal request for $650 Bitcoin. And in the end I received $600.
Okay, perhaps you can write off some of the money for the difference in the exchange rate at the time of sending and at the time of receipt. But why is it clear from the history, from the transaction hash, that not $650, but $617 was sent to my wallet. What does it mean?

I sent you my casino username.

Hello Valiantsin Navichenka,

Thank you for sharing your account details with us. We are glad to hear that you got the funds, and we will inquire about this issue with the amount by reaching out to Casino Rep.

Keep you posted.

Dear  Valiantsin Navichenka,

Firstly, I want to extend my congratulations on behalf of YallaBet Casino for your wins on the Pragmatic Play - Drops and Wins tournament!

We regret any inconvenience caused by the discrepancy in your withdrawal request of $650, resulting in a settlement on your balance for a lesser amount. I want to assure you that our casino strictly prohibits any alterations or modifications to deposit or withdrawal requests in the system. Moreover, we have no intention or capability to adjust withdrawal requests processed by the system.

Upon investigating your transaction with the payment service provider, LetKnow, I'd like to provide a detailed explanation for the shortfall in the amount received compared to the requested $650.

Your request, made in USD, involved a conversion to BTC. At the time of the transaction, the exchange rate for 650 USD was equivalent to 0.01778612 BTC. Per the information on our deposit and withdrawal pages, "*Network fees and your exchange provider fees are not taken into account."(attached screenshot). As per the PSP network fees of 0.000500000 and processing fees of 0.00021343, resulting in a net amount of 0.01707269, which is the sum you received. Given the fluctuating nature of BTC currency rates, this might have further impacted the drop in value from $650.

To address this issue, you might consider exploring alternative PSP available on our website with more favorable network and processing fees to ensure your transaction requests undergo minimal changes in the amount.

   As a gesture of appreciation for being an active player in YallaBet, we would like to offer you a complimentary gift of 30 Free Spins on Aztec Gems. You may log in to your YallaBet account and claim your Free Spins in the bonus section. 
 

I trust that the information provided above regarding your withdrawal request has addressed your inquiries. Please feel free to reach out to us at [email protected] or engage with our Live chat for any additional questions or clarifications.

We are committed to assisting and supporting all our players at YallaBet.

Happy Gaming! 

Thanks for the congratulations, thanks for the explanations, thanks for the free spins.
yes, apparently I was unlucky with the rate and commission for the first withdrawal of funds. But this time, I made a new request to withdraw funds through the cryptopay system (USDT), I hope this time I will not encounter such a problem.

Hello  Valiantsin Navichenka,

Thank you for confirming and comprehending that certain aspects are unrelated to the casino. We have received your recent withdrawal request, and it is currently being processed. The funds are expected to reflect in your balance later today. Thus far, we have not encountered any similar cases with Cryptopay.

We appreciate you being an active player on YallaBet. Make sure to explore our promotion page for recently added tournaments and special offers.

Our team is always delighted to help our players. Feel free to reach out to us through email or live chat if you have any inquiries.