WildTornado Casino Support and Complaints Thread

Hi to all!

My name is Katrine Andersson and I am casino representative of WildTornado.

WildTornado Casino is a brand new addition to the gambling industry. Launched in September 2017 and licensed by the Government of Curacao, this online casino has over a thousand games from different providers under one roof and offers a rewarding experience to its players. WildTornado supports not only traditional currencies (EUR, USD, NOK, RUB, and SEK), but also Bitcoins, which makes it a magnet for players who like the freedom granted by the use of this cryptocurrency. The site is available in English, French, Swedish, Finnish, German, and Russian.

The best thing about WildTornado is its VIP Program since players can choose their favorite VIP Guild based on the bonus type of their preference and level up, getting heaps of rewards along the way.

WildTornado offers a very nice welcome package up to €900 divided into three deposits plus 150 Free Spins on different video slots. Promotions are varied, with a new offer for each day of the week, with quite reasonable wagering requirements. Players who enjoy casino tournaments, are welcome to join Slot Combat that takes place each Friday.

Welcome to LCB forum Katrine! Thank you for being available to assist our members! 

Welcome on board Katrine! We are happy you have joined to LCB forum! 

Welcome Katrine. Glad you are here with us on the forum. 

Welcome to the Forum, Katrine! Hope you'll have some nice time here with us 

Hi Katrine,

Welcome to the forum 

Wildtornado is all around best bitcoin casino.

The support staff Sabina, kate, matt are the best I have dealt with.

I can confirn instant payouts as i recieved mine in 10 minutes.

The gane selection is amazing and this is best all around bitcoin casino.

BEST BONUS AND PROMOS FOR NEW CUSTOMERS AND VIP.

THE BEST CASINO

Hello 2 all LCB community,

My name is Alex, I'll represent WildTornado casino brand starting from today.

I'm excited to be the participant on this forum so my first task will be to provide the Community with genereous NDB + Welcome Package (tailored exlclusively for LCB based on real people feedbacks).

Please do not hesitate to reach me out regarding any questions you might have!

Thanks again for reading my introduction and wish you all to hit some nice jackpots today )

Welcome to LCB forum Alex! Thank you for the lovely introduction and for being available to assist our members! 

Hi Alex, welcome to LCB Forum! 

Welcome Alex 

Hi Katrine,

I just signed up!  Looks great and I'm going to try it out shortly.

Hi Simple222,

Alex will be replacing Katrine. He is a new Wild Tornado Casino Rep on LCB forum. 

Welcome on board Alex. We are happy to have you here with us. 

Hello Alex!  Its nice to meet you too!  Looking forward to seeing your promotions :)  I really like the tourney you have on Fridays.  Seems like I've got to give it a try!

Hello. I have big problem with casino. They arrest my win. What can i do?

Could you please provide me with your casino username? We're going to notify the casino and ask them what's going on with your winnings. 

Username - Dumbino. So i even can't withdraw deposit i make for bonus

I buy freespinf from shop and i won 100$ after wager, then i deposited to make withdrawal. Then after few days they just arrest my win. They say that Russia is restricted from play. Then i register i see rules anf nothing about Russia is banned. So i'm bit angry about this situation

You are right. These are the restricted countries for the shop offer: Restricted Countries from this bonus: UK and its territories, France, Spain, USA, Ukraine, Israel, The Netherlands.

We've notified the casino rep. Hope we'll get the answer soon. 

Have bought the Freespins Package and was wondering yesterday why its still not added, (ordered 29.04.) contacted the Livechat, and he told me "Theyre already expired" , but they weren`t even added since : 

(screenshot)

I would rarely recommend to the Support Team, especialy my Livechat Supporter, to maybe look exactly. Since i havent any Expired nor other issued Freespins ( look the amount and you see -> couldnt be issued at all ) 

Hi lumbijumbi,

Could you please tell me if you bought these free spins from the Shop?

Thanks

I bought the 30 Freespins package, it was my last purchase done, but as i mentioned before -> They where never Issued . (The 50 Freespins on top of the list where B-Day Spins) 

Could you please provide me with your casino username. We'll check with them what's going on. 

Its: btoxizx

Your spins were granted on 30th April and if you don't login within 72 hours, they expire.  The onus is on you to check your purchases have arrived by logging in.   I will ask them to re-add your spins for you.  I'll notify you by private message that they have been reissued (if they reissue them). They likely won't be around until Tuesday now as Monday is a bank holiday in many countries (I don't know where they are located so just warning you there will be a delay).

Hello, lumbijumbi!

Kindly be informed that bonus expired after 3 days. But no worries. Please check your account, we have already re-issued it.

Have a nice day and enjoy playing! ;)

Hello, Dombino!

Your winnings are on your balance, you are welcome to withdraw. Kindly be informed, on Russian localization was no Russian Federation as a restricted country. It was already fixed. We sincerely apologize.

Please note Russia is still restricted country, your last IP was Germany, please do not use VPN after withdrawal will be processed, to avoid such misunderstandings.

Have a nice day!

Wild Tornado has lost its place as my favourite casino 

Free bonuses that I’m eligible for are never added to my account automatically, meaning I have to know: exactly what bonuses are available; which I’m eligible for; if any bonuses are upcoming and what the bonus is!!!

The promos & bonuses don’t get advertised to unaware customers, available bonuses don’t show up in accounts automatically so the punter has to be better informed than the customer reps in order to claim all free bonuses they’ve earnt.  

Customer service reps have shown multiple times they are a unreliable source - I didn’t receive free VIP level up bonus for levels 2 and 3, at level 4 I asked live chat if they could do a free bonus because Id gotten to level 4 - not knowing they give a free bonus every level!!

I asked for my level 3 and 4 spins to be added as they weren’t added at the time. The customer rep told me without checking my account that I was wrong and would have received the bonus. I had to argue my case with him until he finally checked my account history and added the Bonuses I should have received months ago.

I regularly deposit the RIDICULOUS forced amount of $30 min, betting low and smart but I’m still are yet to withdraw 1cent. Those odds don’t seem right to me...

Could you please provide me with your casino username? We're going to notify the casino rep. 

Thankyou, username: Asanfa 

I also lost my winnings free bonus winnings of $150 because i was only given 2 withdrawal options; visa(not available to me) and ecopayz, where I don’t even have an account or used; I’d also have to make another $30 depositing using ecopayz before I could withdraw using it.

Because it was a bonus i had no other option but watch as it expired. You make it so easy to deposit and take money but impossible to withdraw money that has beeen won.

Hello, Asanfa!

Kindly be informed, that due to having duplicate account system have set restrictions on your account, you are not receiving bonuses automatically and were unsubscribed from mail promos.

Please note, if any bonus haven't applied automatically due to mentioned above restrictions, you are welcome to claim them via a chat.

Also, please, come to chat to claim 25 free spins for inconveniences.

Have a nice day!

I spoke to a Wild Tornado customer support agent months ago and clarified that i did not in fact have a duplicate account.

The necessary ID documents were provided for both accounts to prove they are two seperate accounts and I was told by the support agent that the issue was resolved?

Thankyou for the 25 free spins but you haven’t resolved my issue as I won’t be able to withdraw any winnings anyway.

Kindly be informed, Asanfa, that system still detects your account as duplicate. Please come to chat if any bonus haven't applied automatically.

Also, please note, currently ecoPayZ and Visa are the only available payment methods to withdraw for your country.

I recive my money from casino (they also paid my 100$ win from bonus). So everything great. Pity that no Russia allowed

Hello Dumbino,

We're glad to hear that. Thank you for letting us know.

It’s 2 separate accounts and players. The documents showing proof of this were sent in, this is so ridiculous.

You have not helped to resolved any of my issues - issuing me 25 free spins when I can’t withdraw any of the winnings is a complete joke.

Im not depositing anymore money at this casino, absolute scam. I don’t have a duplicate account and I’ve proven it, you’ve let me deposit hundreds of dollars without even letting me know that I won’t be able to withdraw anything because my “duplicate” account.

What yous are doing is scamming money out of me and it’s disgusting.

I agree that most of these sites are just scamming money. I have deposited hundreds of dollars and they accept your money with no problem. You should evwn been able to register and so on if it was a duplicate account. Thank God my bank let me dispute every charge from them 

I know!! If there’s an issue stopping you from being able to withdraw its only fair for the casino to tell the customer!!! Knowingly taking money off   players it’s so wrong!

Asanfa, kindly be informed that we know that it is too separate accounts. But system still detects them as duplicate accounts. That's why you don't receive promos and bonuses are not applying automatically. As we mentioned before please come to chat if any bonus haven't applied automatically.

Your account was verified long time ago. We have no issues with your duplicates except sending promos and auto applying bonuses. As you were previously informed Master Card, unfortunately, is not available for your country to withdraw. You are welcome to withdraw using Visa or ecoPayZ.

Just a "funny" conversation I´d today with the Livechat - After I contacted the Chat yesterday after deposit regarding missing bonus they told me this may be take a short time the (first) deposit bonus applies on the Bonus-section. A few hrs. later still nothing so I contacted your Support again - the result is this strange and funny conversation:

Sorry, but we can't credit you with a bonus. 
As we can see it's not the only account you have and it was flagged as duplicate by our security system.
This violates our Terms and Conditions. 
Players that created more than 1 account aren't available for bonuses.

VisitorI didn´t have more than 1 Account on your casino!? Can you give me a few more details about the other? Would like to check that

Support Agent 2Sorry, but we do not provide information about other accounts

Visitorbut you told me that this is my Account!? So why can´t you give me informations about my 2nd Account?

Support Agent 2Sorry, but we can not provide information about any other accounts

VisitorThat´s strange - you say I can´t get a deposit bonus, because I´ve more than 1 Account, but you can´t provide me informations about the Account of me which violates your T&C!? Imo I´ve the right to get MY! nformations Read

Support Agent 2Sorry, but we can not provide information about any other account apart from the one that you are using now

Okay - I get that - violating T&C caused by Multi-Accounting, but can´t get any Informations to check which Account it should be!? Much more funny: 2 weeks ago, I got the Shop-Item(Bonus) from here. Why is no information in my Account? Why can I still deposit in my Account when it´s violating T&C? Why are deposit Bonus still visible if I´m not eligible? 

Hello, MarcT22186!

Please note, according to our Bonus Terms - https://www.wildtornado.com/bonus-terms

WELCOME BONUS

9. If the deposit bonus is not automatically granted after making a qualifying deposit, contact us before any bets are made, and we will manually grant you the bonus.

Unfortunately, according to our chat history you haven't come after deposit to claim bonus. After playing with deposit you have started chat and were informed about duplicates.

We are kindly asking you to present screenshot or chat transcript of this situation (After I contacted the Chat yesterday after deposit regarding missing bonus they told me this may be take a short time the (first) deposit bonus applies on the Bonus-section.)

If you will be right we will return back your deposit. 

As for duplicates, kindly informed that you had 2 duplicate accounts with the same name and due to new privacy policy we are not allowed to present any personal information. If it would help, we are presenting you hidden mails - r****[email protected] and a*****[email protected].

We want our customers to be happy and enjoy our site so we will present you 50 free spins on your favorite game.

We are kindly asking you to choose the game and present the answer here.

Thank you in advance!

Have a nice day!

I didn´t take a Screenshot or request the transcript, because I thought that wasn´t important to that time.
The gmail could be from my gf and the other one I don´t know, I´ve no and don´t know anyone with an @online email. Can you pls delete/block this Acc?

Piggy Riches (netent) or Seasons (yggdrasil) would be very cool.

Hey, MarcT22186!

Your bonus was already added on Piggy Riches, please check your bonus tab. Duplicates were deleted.

Please note, if some bonus haven't applied automatically after deposit, feel free to come to chat and claim it before making any bet.

Thank you in advance!

Enjoy the game and have a nice day!

No complaint or issue, I just like to give respect and appreciation where it's due.

I'm a member at most Direx sites, VIP at a couple, but none have continued to impress me the way Wild Tornado does. From my initial interaction with Alex who solved the issues I was having not being able to claim bonuses, to the way they literally shut down the site to repair deeper account isuses I was experiencing, then added a cherry on top by lowering the ecopayz minimum to $5 for Canadian players as I'd griped about in a review.

Getting free spins on the slot of your choice.. instead of the worst in the casino.. HUGE plus.

Fast verification, Fast Withdrawal, Fast earning a place on the top of my list.

The one-off promos are some of the most generous in the industry.

Matthew the VIP manager is pretty down to earth and reasonable as well and so far I have nothing but respect.

Don't just assume that if you've seen one, you've seen them all, Wild Tornado has their finger on the pulse of the player and in my experience, are working hard to keep that heart pounding.

Cheers!

(not a paid endorsement.. It's just rare I am so impressed by a site.. though as always I am happy to accept free play as a token of gratitude for my praise ;-P )

Thank you! I´ll take your advice in the future.

Hey, TheAverageGuy!

Thank you for your great feedback! We are really appreciate it! :)

We are doing our best to keep our customers happy! Matthew will contact you about some special bonus ;)

See you on our site! :)

I've played here off an on since they opened.  They offer great bonuses which I used to like to take advantage of.  I just got bonus banned.  I'm not sure why, I've only ever cashed out two times one on some free spins they sent me and another time on a deposit with no bonus that they pulled the "you need to play your deposit through 3x before cashing out" on me.  I should have been done then but I played and lost and lost again.  Now I'm bonus banned.  Makes no sense, but there are plenty of other places to play.

Could you please provide me with your casino username? We'll ask the casino to look into your account and tell us why you got banned.