WestCasino Support and Complaints Thread

Thank you ❤

Hello Nasim,

Greetings from WestCasino!

I have checked and I can see that you requested a withdrawal on November 07 (Monday), which is currently pending on your account.

Withdrawals can take up to 5 business days to be reviewed, depending on the number of requests in queue in front of yours.

I see that your verification isn't up to date, so be sure to send an updated Proof of Address (any utility bill or bank statement issued in the last 3 months) and a proof of ownership for the Skrill account you requested the withdrawal to (screenshot showing you are the account owner). These need to be sent to our Finance team directly (our 24/7 customer support team can provide all the required details).

All the best,

Eduard

I spoke to live chat last night they said I'm fully verified and now this. And also, I made two withdrawals, one on Saturday for €100 and one yesterday for €500 . Why do I have to verify myself again even though I already had a payout and was verified? That was the last time I play there. Give me the email address where I should send the documents

Hello Nasim,

Thank you for your reply!

In case any of the documents provided for verification expire you are required to re-submit new, valid, ones. This is why I mentioned you need to send those documents. You can get information about where to send them from our support team via Live Chat or e-mail.

As far as withdrawals you only have a single request which was placed on Monday. I see that you tried to place another request on Saturday, however you have canceled that request minutes from the moment you placed it.

All the best,

Eduard

I sent the documents back yesterday afternoon. Find it quite strange to have to verify myself again. Since it's just been 1 year since I verified myself. I've been playing at several online casinos for almost ten years and haven't had to verify myself again since. Regardless, I'm curious how long it will take until I get my winnings. Will keep lcb posted

I received my prize yesterday I just wanted to let you know

Hello nasim11nasim11,

So good news, really happy to hear that. Enjoy your further entertainment.

We will mark this case as resolved.

Nevertheless, allow yourself a lot of time with the payout. Requested a withdrawal again on Wednesday and still haven't received it even though I'm fully verified. They just want you to cancel the payout and gamble away the money. I have to add that the payment should be to my Skrill account. At all other casinos it takes a few hours at most until the money is on the account. Now I guess I'll have to wait until Monday or even longer since the finance team doesn't work weekends. Didn't really want to play there anymore. What I'll really do this time if my money isn't in my Skrill account today.

Hello nasim11nasim11,

We will notify Casino Representative about your withdrawal issue and will let you know if we get a response. Please keep us posted.

Hi. You do not have to. They have reached their goal that I cancel the payment and gamble away my money again. Will never play there again.

Hello nasim11nasim11,

Thanks for the update and sorry because you canceled the payment due to their slow payout process. We hope that you will find a casino where you will be much more satisfied.