CLOSED: Casdep Casino Support and Complaints Thread

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Hi there for everyone, You are always welcome to Casdep

Here is everything permitted. If you like the elegant atmosphere with modern themes - then you are here in the right place.
We have more than 200 of such brands as: Microgaming, Playtech, Playson, GamesOS and Gaminator. Casdep is young, but already famous casino with high-quality games, and timely payments and a rapid response to any level of solutions for the players.

Casdep Tagline: "Our Casino + Your deposit = Big Win at Casdep" [::]

Thank you Simon! Welcome to our forum!!  We are happy to have you here 

Welcome to LCB 

Well, first time review here...gotta start somewhere so here goes.
New casino's , I'm a fan ... and a stressy critic when it comes down to 1st deposit + bonus X % money and/or free spins.
I started with €10, Paysafe as usual.
Deposit wouldn't go through with Opera browser...strange.
Switched to IE ... the hole in the wall browser works for every casino...stranger :-)
Made deposit but 200% extra not included.
Searched Live chat...not present so e-mail is the only form of contact.
Stated my problem but played with the €10 nonetheless already which sheds the fair from the non-fair casino's as a first marker.

I played rather long with €10, got a "big win" on reel rush but all other slots are somewhat limited it felt.
Terms state min. amount for withdrawal €25...I reached this almost 3 times...almost, never over.
It looks legit but will comment further...

To continue...
I got a message through the website.
No use of my registered email was made by the casino except for an answer on my test email to get them whitelisted.
Dubious.
More frowns when reading the answers:

WPS3 WPS3 - Hello Jan. Thank you for contacting us. Unfortunately Bonuses are not available in your country. You can play only on real money. Thank you for understanding and good luck.
2016-02-05 07:30:34

- You - Can you show me where it says that?
I found nothing in your rules stating this....nor on the affiliates end.
- You - Black on white...Belgium is not eligible for this bonus or excluded better...
2016-02-05 08:34:06

WPS3 WPS3 - Hello Jan. Thank you for your attentiveness. Information will be added to our Casino Terms and Conditions. Unfortunately in your country you can play only Netent games, but Bonuses are available for 'GamesOs' games (Bonus money can only be used under the '' Games tab ''. To avoid confusion these games have a GamesOS logo on the loading screen;) If you have any further questions don't hesitate to contact us.

Why offer it knowingly it is nowhere mentioned and surprise...I'm the first attentive player
It's a rip-off clear and open because not even a mentioning of cash-back because of being misled.
For all my attentiveness not even a not-satisfied-because-we-want-to-mislead-and-cheat-but-nonetheless-money-return ... Stay away, they'll find remarks on everything in between looking at their welcome / 1st deposit bonus anywhere and the rare moment of someone being able to withdraw.

Good day, We see that you too soon began to complain. In the text, we do not see that you have been denied in Your request. Please write to our customer support, with a decision about how to resolve this issue in your favor.
With Respect,
Affiliate Manager - Simon Conrad

@JanDuchau - you are right, they should have mentioned it in the term and conditions. It is important that all the rules our outlined for the player to avoid confusion and disappointment.

They said they will be adding it to the terms. We will also be pointing this out on the bonuses listed on the review page.

@ Simon Casdep Manager - please make sure this is clearly stated in the terms and lust exactly which countries cannot claim bonuses and what slots are excluded.

Because at the moment you terms do not list Belgium, they say:
Players from the following countries will not be eligible for and cannot claim any bonus offer either directly from the casino and sportsbook or indirectly via invite or a 3rd party website - Afghanistan, Albania, Bosnia Herzegovina, Bulgaria, Croatia, Czech Republic, Greece, India, Indonesia, Kazakhstan, Kyrgyztan, Macedonia, Mongolia, Montenegro, Nepal, Pakistan, Romania, Serbia, Slovakia, Slovenia, Tajikistan, Thailand, Turkmenistan, Uzbekistan. In the event that players from any of these countries claim the bonus, all winnings resulting from it will be made null and void.

Hey, just registred but didn't get a nn deposit is there a code i can put somewhere plz

Thx

Hello SaveYourSelf,

Which code did you try to claim? LCB exclusive bonus with code LCBCD15VE or something else? Please send me your casino username in PM inbox and we'll contact the Casino Representative.