WARNING for abusive and inappropriate posts

To all LCB members,

Recently Ive noticed way too many abusive and inappropriate posts directed at some of our Casino Representatives.

This is unacceptable! Casino Reps. are ,like you, members of this forum, so please show them respect as you would do to any other member.

I can understand that sometimes it can be frustrating not to get answers you want, but that doesnt give you the right to disrespect any member , representative or no representative.

By doing so you are making things counterproductive, and it won't do any good to anyone.

You can always choose NOT to play at that casino. That's your prerogative.

Also, Ive noticed too many posts where members are asking for free chips. I have to remind you this is Direct Casino Support board, its designed to address your problems and any issues you might have with certain casino, so please dont abuse this board and stay on the topic.


Thank You

Zuga
LCB Team

WTGOOO ZUGA, ty josie46

I'm pretty stunned such would occur. Nobody demanded they come here. They did so to "Enhance" the players fun and settle issues with them if such a need arises.

I want to thank them all fo9r coming and please, don't let some of the foolishly vitrolic make you think of not coming at all. You are ALL appreciated all the time!!

Great post,zuga! I agree with everything is said. If we dont respect others we wouldnt be respected as well. We are all adult and we should know better!!!thanks again to remind us.

thanks

I have been with latest casino for a very long time I am not a newbee as the forum calls new members.  I do know how to respect other members and what they do write.  Some might be wrong some might be right.  I love the forum I am on it everyday to see what is out their as far as bonus goes.

As far as the casino reps go some of them do not respone in a timely manner not going to mention who.  When I post something in the forum I get fast responce to my post  from zuga or the other latest casino bonuses reps.  Times are tuff and people are on the edge about how the economy is.  I think if you promote other casinos in the forum we should get the same respect back from the casino reps just like the latest casino forum reps.  So if they cant answer or help why do we even have them here.  Latest casino forum should be able to weed out the good and bad.  It is a great idea to have them but if they are not willing to help then don't promote the casinos here.

Happy Gaming all

Thsi post is great, people shall be happy that they are here helping!

if i am out of line oabout tradition casino i am sorry i have joined your chatroom cuz i thought it was awesome been following it for sometime i usually never get angry and yeah we have a choice not to play there but when you get promised certain promotions and cant get answers it is frustrating because as you know it is my money i am losing and even when i win i play it out i feel unappreciated as a player and an answer you will recieve an email is not an answer it leaves you frustrated so know this when i talk to live help most of the time i thank them i tell them to have a good day and how much i appreciate thier help but i wont tolerate them being rude to me either so sorry if i overstepped i really dont know but  i do know i dont like not having complete answers would you. As far as getting replys back since i joined i havent and i am on here alot.  but i do apprecieat the bonuses and the funny topics its not so lonely that way

Hi spazz03 , your post has been moved here. (old link removed)

Will see what Tradition Rep has to say about your claims.

Admin 

Reminder for all members - only new Casino reps should be creating new topics for their casino in this section.

Any new topics posted by LCB members who are not casino reps, are moved to the Casinos, Casinos section without a redirection post.

Thanks.

blue

Wow Finally ... These guys do deserve parise

for me the casino support is what makes the casino.  If i have a problem or need an answer i expect them to be nice i know there job is hard but we all have hard jobs.  I worked meals on wheels for ten years and some of my most grouchy people i would just smile and wish them a good day and ya know when i started getting sick they would complain cuz i wasnt the one who delivered their meals.  Its in the attitude. Respect is a two way street and so it appreciation, lately it hasnt been to bad working with live support and nicolas and daniel always answer back eventually but i dont play the rival casinos that much anymore and wont because of the attitude you get.  But i wouldnt want thier jobs, and i am sure they dont like me when i am onory either.  SO apologies for sometimes and thanks for sometimes that way we are even.

I think you are right, very right  but when all you have received is the worst of customer service or no customer service.  When you are told many different stories till it seems that they are making up the rules as they go along. they show no responsibility to act in responsible manner. they were kind enough to let me give them my money and i got to play slots and black jack.  they are the ones representing their casinos.  that is what they are paid to do.  when i as a customer is kind of enough to let them know what they are doing wrong and what should they improve on -- that is learning opportunity, an opportunity to make things right. the opportunity to build a loyal customer base
i was glancing at an article or was it on cnn - something about customer bases that were so loyal that they stuck with the company thru thick and thin  --the only one i remember out of the list was starbucks--because i am very loyal i guess  Most people I know or meet are delighted when they get good customer service -    I do customer service -i just do the absolute best job i can -treat people how i like to be treated

I totally agree with what you said. It is the responsibility of the CUSTOMER Service Rep to make the CUSTOMER feel heard and respected even if what the CUSTOMER is saying is completely wrong. As a business owner I will not be disrespected but I will go out of my way to make my Customers feel that I'm working for them not the other way around.

My own personal opinion if someone was caught doing such just ban them. End of discussion.       

                                          JacobBlack

Hey Zuga,

all Casino Reps are offline, always offline!

We write but they always are non-existent, today and also yesterday.

Boh!

Hi alb777,

all casino Reps get email notifications once its posted at their threads.

I reckon some of them are quite busy and don't visit forum often.... thats when we usually email them ourselves.

Zuga

Ok, I admit I'm a newbie of a less than a year at LCB and  I agree it's most productive to be polite. Treating others respectfully even if you might be angry at them will almost always get you better results.

I have question; Is this the area for LCB members to address concerns or ask for resolution of problems that they have playing at a particular casino? I have seen many posts online of what recourse a player has if for example if a casino does not pay. I would be nice if this was a place to find public accountability.

I have had only one instance where a casino would not pay me, and there was a small "gray" area which they obviously exploited to their benefit, but previous to that, the casino group did pay me all they owed so I can't really complain.

Hi luckee7,

As long as the casino is shown in one of the threads in this Direct Casino Support section, you can ask for assistance in that specific thread.  If the casino is not shown in any of the threads i.e. not represented by a Casino Rep, just post your problem in the "Casino" section of the forum.

blue

that's awesome you would put that up because you guys are the only one that are willing to help us at a time in need of help when we cant get any help or answer from the casino!!! thanks again also you are fast at helping and answering us unlike the casino

I respect casino reps but I also would appreciate a place to post problems with getting payouts as the current forum generally yields no response from many casino reps.  Any suggestions to correct this problem?

Is there any way to edit my post for a casino review that I had recently made?  I couldn't find any option to do so and I would like to...

Thanks for your help.

Having worked in jobs where I had to deal with all different types of retail customers; I can see both sides of the issue as a customer and a one time service worker.

Yes, the way customers behave can become a key ingredient in the service providers work environment. Too many unpleasant customers in a day will affect your mood and outlook and way to many could affect your sanity if you stay on any given job with that factor involved. 

I am always conscious when I am waited on at a restaurant, or buy something at a retail store; that the wait staff or the cashier don't have it easy--but I think they need to try to show that they welcome customers and customers' issues with the business in order to help the business grow.

Ideally it can be win win.

Casino reps can build loyalty by treating players decently. Players should be courteous and not abusive out of consideration for a human being on the job trying hard to do their best.