Vulkan Vegas, Vulkanbet, Ice Casino, Verde Casino Support and Complaints Thread

Hello Roman Saveliev,

We're glad to hear that you received all the remaining payments. We consider your complaint resolved now. Have fun and enjoy! 

On December 25, at 8 am, I made a deposit with . usdt, but more than 3 days have passed and the money has not been received on the balance. the status of the deposit is selected as incomplete . and on the same day at 8 pm I ordered a payment also on usdt and it is also not processed for more than 60 hours. please help my mail *****@mail.ru

Hello Savarus18,

Thanks for reaching out to us. We will notify Casino Representative about your concerns in order to help you. Keep you posted.

the withdrawal status was changed to in the process. thank you. probably they will enroll soon

Hello Savarus18,

Happy to hear that. Please let us know when it's done! 

Happy Holidays! 

hi, could you ever ask a representative to help me again. it has been more than a day since the withdrawal of money to USDT. switched to the status in progress. the payment was ordered on 26.12. but nothing was received to me

and so de my deposit on 25.12 at 8.58 am usdt trc and nn entered the casino . although it is visible in the casino's transaction history. and here are screenshots of the completed translation . this deposit has not yet been credited to the balance

my deposit and withdrawal were never processed . please call a representative for help

Hello Savarus18,

We will notify casino rep about this case and once we get a response we will get back to you.

Keep you posted.

could you write to the casino again about my withdrawal problem

Dear Savarus18 Would you please specify the disputed transaction ID (IDs)? Thank you in advance!

brought out .thanks

Hey Savarus18,

Glad to hear that this issue has been resolved. Best of luck in  New Year! 

Hello this is for ice casinos had made a withdrawal on the 29th then the next day it was put into the in processing stage in my payment history then it's been there ever since and Ive been told by the agents that they made the payment that they fufilled there end and I was to wait on a 3rd party processor that was 2 days ago and it's still in the same spot my id is 3045**** and it was to my muchbettet account

Hello Slotgod204,

We will reach out to casino representative to see if they can clarify this with us. Keep you posted!

Please be aware that casino's terms state that once your withdrawal has been approved, they are not responsible for any delays in payments caused by third party electronic payment processors and financial institutions and/or third party clearing process.

Also, bare in mind that players who completed KYC successfully at Ice Casino can anticipate pending time up to 2 business days (up to €500), up to 5 business days ( €500 - €5,000), up to 14 business days (€5,000 - €30,000), up to 30 business days (higher than €30,000).

Dear Slotgod204
Looks like there was a  technical issue with the payment method selected. The transaction was cancelled and the money returned onto your gaming account.
Please kindly make a withdrawal request via Interac. 

Regards

yea i made another withdrawl attempt which was confirmed and sittin in processing status again so i will update once received

helllo well its been 3 days later and the withdrawl is still in incompletee mode 

Hello Slotgod204,

Keep you posted. We have just reached out to the Casino Representative again.

thank you guys once again i have finally got it shortly after your msg its much appprciated :) 

Hello Slotgod204,

We are glad this case is resolved! Enjoy your winnings!

pls help me with me with my withdrawal I've been requestingit for 3 days niw with VULKANVEGAS CASINO 1st attempt rejected / reason balance got lowered coz they told me I olayed my balance duringprocess which I did not, 2nd attemot rejected/ reason they told me that I requested it to be cancel during process which again I did not, I extend my patience so yesterday I re request my withdrawal for the 3rd time today upon checking still on process. pls help me, I cannot accept their reasons coz these aren't true, after I requested it I leave it as it is.

I have been facing hardships requesting withdrawal I have.been requesting withdrawal for 3 days now the first attempt got rejected which according to them reason why it got rejected the request amount got lowered coz they said I played it which I didn't, so I re request a withdrawal again after several hours of waiting, it got rejected which the reason according to them I cancelled my withdrawal during process which.again I did not. I'm so piss I'm about to lose patience I have tried researching with this platforn but I never thought this is coming. I re requested my withdrawalfor the 3rd time so still in process now so I hope someone can help me reacg this platform VULKAN VEGAS CASINO.😢😢😢😢

Hello ID55766580,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello ID55766580,

Can you please send us your casino username/id via private message?

Hello ID55766580,

We will close this complaint due to the inactivity of the submitter.

I have a number of withdrawals with this casino, all of them using cryptocurrency. The total amount in dispute is €747. The terms and conditions in the website state that withdrawals upto € will be approved and processed within 5 business days. I made a withdrawal request on November 13th, then on the 15th my withdrawals changed to the status "in progress". When I enquired I was then shocked to be told by the casino that I have to wait a FURTHER 5 business days for the "external payment provider" to process my withdrawals. There is nowhere in the terms and conditions in which it's stated that payments are done by an external provider, and there is nowhere in the terms and conditions in which it's stated that there's a FURTHER 5 business day waiting period. My withdrawals changed to the "in progress" phase on November 15 at 13:01 (I can see the time the status changed on my payment history) so I waited like a fool until today at 13:01 and lo and behold I'm being told to wait further. I even asked for a guarantee that the withdrawals will be done by the end of today and there was no guarantee given. What absolutely angers me is that the casino never mentioned this further 5 business day period for the processing of withdrawals (worse, this is crypto and not a bank withdrawal) in the terms and conditions. The agents are just saying things without anything to back it up. I just want my withdrawals so I can move on from this. My email with this casino is th***  and my player ID is 6***. Please redact the ID and email when you see this.

Dear ntm1993,

We've contacted the casino reps regarding this and will let you know once we receive their response.

Thank you.