Vulkan Vegas, Vulkanbet, Ice Casino, Verde Casino Support and Complaints Thread

Vulkan Vegas is well-known to all gamblers not only in the CIS, but also around Europe. First and foremost it is known for its classic atmosphere, premium support service and generous variety of slots. The Vulkan Vegas Casino opens a new page in the history of the favorite brand. 

11th August 2014 - Ice Casino added to LCB lists.

8th October 2018 - Vulkanbet added to LCB lists.

20th March 2023 - Verde Casino added to LCB lists. 

Welcome to LCB forum Alexander! Thank you for being available to assist our members! 

Hi Alexander,

Welcome to our forum. We are happy you are here with us. 

Welcome on board Alexander! 

Welcome 

Hello Melissa! Pleasae to be here :)

Welcome to the forum 

welcome Alexander We are pleased to see that every day our ranks are on the rise.

I have been a regular depositor at VulkanVegas for a while and am from the UK.....today i have tried to log in and make a deposit and was told i could not from my country.....3 hours later i tried to log in and was told uk players cannot play at the casino......i have had no email warning me of the decision and i have still been depositing up until yesterday which i feel these deposits should not have been taken if they knew UK players were soon to be unable to play.

Thanks for letting us know, steeny70. We're going to get in touch with the casino and check this info. Keep you posted. 

the most annoying thinng is Melissa is that when i logged in and tried to deposit earlier today they told me it was something to do with their payment provider.....still keeping me in the dark...

Hm! Maybe their customer support wasn't informed. It happens sometimes that they don't provide you with the right info especially if when it comes to changing of casino's t&c.

We got a reply from the casino saying that since recently, they do not allow opening accounts and/or making any deposits for users who live or reside in the United Kingdom. 

Do you have some pending withdrawals? 

Hi, my question is about VulkanVegas casino. I registered there earlier this year and received multiple offers but when i load on my account it always says "max cash out 150.. 200$" with offers that give a % bonus on deposit + side free spins. I never been able to get an answer as to what the max cash out applies on clearly. Is it only the free spins winnings that are capped? Is it on the deposit? Or is it deposit bonus + free spins total max win 150$ etc? I always end up turning around as depositing 20-50$ with a max cash out of 150$ just make no sense to me so i'd like to have this clarified if possible ty.

Hello fredos386,

We've sent an email to the Casino Representative and asked him to reply in this thread. Please keep an eye for the updates.

Hello, @fredos386

I have just checked you account, and among the bonuses you'd received the max cash-out was only applying to a percentage bonus (150.00 CAD), there was no max cash-out limitation for the winnings from the free-spins. 
Please note, you can always speak to our friendly support and ask them a direct question, they will gladly assist you!

Should you have any more questions or remarks, please feel free to post them here or via support!

Have a wonderful day ahead!

Best regards,
Alexander

Hey! I have been playing at Volcano Vegas casino for a very long time. And I played with various bonuses that were offered to me. But since yesterday in the Russian community, they began to block accounts, it is not clear why my account was also blocked. ... The only thing that was said was that due to the abuse of bonuses. But this is very strange. Please influence the casino and unblock my account.

Hello 4uzhoi34,

Could you please send me your casino username to private message inbox and we'll ask the Casino Representative what's going on.

I sent

Hello 4uzhoi34,

Thank you for providing us with your account details. We've sent an email to the Casino Representative. Keep you updated.

Hello 4uzhoi34,

Here's the reply that we received from the Casino Representative:

"The player breached the following bonus rules:

"All bonuses are limited to one single player, an IP address, a computer
device, one family, residential address, telephone number, credit or
debit card and / or electronic wallet, e-mail and networks where
computers are shared (for example, university, public library, work
network, etc.)."

Besides, the following rules were broken according to T&Cs:

- opened multiple accounts
- deposited via payment methods that do not belong to player

5.5. You may only open a single account (Main) on the Website. Any other
account you open on the Website will be considered as a “Duplicate Account”.
8.3. The Company does not accept 3rd party deposits, i.e. those made by
a friend, relative, partner or spouse. You must make deposits from an
account/system/credit card that is registered in your own name. If we
discover during our security checks that a 3rd party deposit has been
made, all your winnings will be forfeited and returned to the casino.

More than that, we (casino) do not owe the play anything, he has zero on
his balance. + According to T&Cs:
13.5 The Company may terminate Your Account, -including your username
and password, - immediately without notice:

13.5.1. if for any reason we decide to discontinue to provide the
services in general or specifically to you;

13.5.2. if Your Account is associated in any way with any existing
account that has been terminated;"

Hi today I can't log in to my account I wrote in the chat and they said that I was blocked because I am from Russia. Well, I have been registered with you for more than 3 years when you accepted players from Russia. I would not really like to be left without your casino, as it is one of the most favorite. And I have always defended you on all forums when they wrote that you are a script vulkan and so on. I advised all my friends. I have not violated anything and have only 1 account. Please help me

Hello Yakov,

Please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

Hello Yakov,

Thanks for providing us with your casino username. We've sent an email to the Casino Representative and asked him to look into this. Keep you posted.

They answered me on another forum that they blocked the account according to the point of the rules, the casino can block any user at its discretion. And they also cited the point of the rules that players from Russia are prohibited from playing with them since the fall of 2020. But my account is more than 3 years old and all other players from Russia continue to play. But that's not the point, the last 5-6 deposits I played for real money in the jarmin jar2 slot and accumulated a cumulative scale, and when I accumulated to the last level of filling, they blocked me. I repeat that the game in this slot is available only for real funds and not for bonus ones.

Hello Yakov,

Thanks for the update! We still haven't received a reply from the Casino Representative. We've sent them a reminder email.

Dear @Sydney

I have never received an e-mail from you re the above. Would you kindly specify when exactly you'd sent the notification on this? Thank you in advance!

Dear @Yakov
Can you please specify the disputed amount that the Casino owes you? 
Thanks for cooperation!


Best regards

Hello Alexander Vulkanvegas,

I've just sent you a private message. Could you please check it?

Why are you cheating? You yourself wrote on the Russian forum in the complaint so that I would respond to the lcb. And I reported about your decision in this topic.

Pardon, @Yakov

But we truly do not understand what you want from VulkanVegas) 

regards

When it's not clear to you, you need to read the messages that I write in your branch, for example, this

But that's not the point, the last 5-6 deposits I played for real money in the jarmin jar2 slot and accumulated a cumulative scale, and when I accumulated to the last level of filling, they blocked me. I repeat that the game in this slot is available only for real funds and not for bonus ones.

Would you kindly specify the point of T&Cs that VulkanVegas violated?
Thank you in advance!

Regards

I have suspicions that you specifically blocked my account because I was in the black with you. And they specifically blocked me when I accumulated the opportunity to win for real money in the accumulative function of the jarmin jar2 slot. Let other players from other countries see how you are doing. Have a nice day, Alex. The impressions that I have left from your casino are the most negative. Since I have not been blocked by any casino in which I play before. Especially so meanly when I have made significant funds to accumulate in this slot of the prize function

The Casino Administration is acting strictly according to the T&Cs. As far as we see - there are absolutely no grounds to keep the complaint open. 

Regards

This is your opinion I think quite differently that there are grounds for a complaint and its consideration

I ask the moderators not to delete this post. Since this casino, although not hosted by you, belongs to the same legal entity as vulcan vegas and vulkanbet

It is worth noting that the owner of GGbet is the company Brivio Limited, which is already familiar to gamblers as the operator of Vulcan Vegas. The casino has a Curacao license and Cyprus registration

Yesterday I won 45,000 rubles at their casino. They brought me 14. They requested a video conference via Skype, which I passed and provided my passport and my card with which I replenished my account. I don't have any multiaccounts and I didn't violate anything. But my account was blocked and the money was blocked. Please help me to sort out this situation with them. My nikname kadrus2002

In the coming days, one Russian player will publish another complaint about this dishonest casino network. In which he will tell how the vulcan vegas casino  took 300,000 rubles from him, which is about $ 4,000

Hello Yakov,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Here they have on facebook, if you click play, then a choice of these 2 casinos

In some miraculous way, but they unblocked me and apologized. I don't know who to thank for this, but I say)

Hello Yakov,

We're glad to hear that. Thanks for letting us know!

Hello. A few days ago I won money -3000 zł for VulcanVegas Id od transaction 6ab808d0-c71b-4ea1-bc7d-04dcd7e55fcb.
After a few days, I tried to log in I tried to check a progress of my withdraw, but I received information that my account was permanentny blocked. In the chat, they informed me that I logged in from Canada 7.12.2021( I have all e-mail when I pay deposit on my account and I didn't pay even in that day) or that my IP address was hidden. I have never hidden my IP address or been to Canada. I sent also e-mail to know what's going on but they sent me the same answers. Please help with withdraw my money.This is not my first money withdrawal and I use several casinos and I never use any programs to hidden IP or something . I've never had such problems before.

Many thanks
Angelika Mędrecka

Hello Angelika1991,

Could you please private message me your casino username and we'll ask the Casino Representative to check what happened here?

Hi,

I have made 2 withdrawals last week from Vulkan Vegas to my Neteller e-wallet and they have been "in progress" since then. They seem to be partially processed since my casino balance was reduced by the amounts requested for withdrawal. I normally received the majority of withdrawals by next day. I had this problem once already where the payments apparently got stuck on the payments provider side and casino support sent them again and I received them very shortly. But I tried to contact livechat yesterday and again today and it says that there are not enough operators available. So I would like to ask if it's possible to contact casino support through this chat so they could check my withdrawals?

Thank you and best regards,

Miroslav

Hi mprovod, 

No problem. Feel free to private message me your Vulkan Vegas casino username. Once we have this information, we will contact Casino Rep. 

Hi, I won x6898 in the big bamboo push gaming slot. I 've been playing at this casino for several years . the total sum on the balance is 400000rub. On 27.06 I put 90,000rub on withdrawal. but there is no payment yet. can their representative explain how long to wait for the first part of the total amount? and the second question after the withdrawal, 310000 rubles will remain on the balance sheet. how do I put them on withdrawal in whole or in parts for faster payout ?

the rules of this casino indicate that the withdrawal time is from 48 hours to several days depending on the amount and how many days are not specifically said.  

My casino id-433447

Hello Roman Saveliev,

We've contacted the casino representative and made an inquiry regarding your case. Please keep an eye on this thread, we'll update you as soon as we get a reply.

Greetings, Roman
The reason for the delay is due to the usage a payment method of withdrawal that is not yet verified. Please kindly upload the screenshot of your Piastrix account. After verification, the withdrawal requests will be processed accordingly. 

Kind regards

we have already withdrawn 44,000, I am waiting for the rest. thanks

Hello Roman Saveliev,

Please note that our LCB Account managers are attending IGB Amsterdam conference this week. Please kindly wait until the end of the week for further assistance.

Thanks for your patience.

I received all payments. thank you very much