Viggoslots Casino, LocoWin Support and Complaints Thread

Hello Community!

We just joined the forum and we already enjoy being here on LCB!

I hope we will meet much new people here. Let me tell a little about us to everyone here. Viggoslots Casino is an online casino, started a little bit over a year ago. We are working with only wager free bonuses, which have contributed to a lot of happy and (most important) satisfied members. We constantly keep our site updated and trying to improove. For example we recently updated our welcome offer, feel free to check it out. Let us know what you guys think of it! Currently we have a big competition where the winner get a brand new mini cooper 2018. The competition has been running for a couple of days and will continue until 14th of May. On May 15th we will annpunce the lucky winner. Do not waste time, join now and you may be the lucky winner!

I look forward to connect with many of you here in the future and hope to join many interesting discussions and conversations on LCB in the future. Please, if there is anything you wonder about, do not hesitate to contact me!

Thank you for now and enjoy the rest of your day / Carl

LocoWin - brand added to LCB lists 21st February 2019

Welcome to LCB forum Carl! Thank you for being available to assist our members! 

Welcome to LCB Forum, Carl! 

Hi Carl,

Welcome to the forum. 

Thank you very much everyone! Looking forward to talk with you all in the future :)

Best regards, Carl

Welcome to LCB. 

Thank you Melissan! 

Welcome to the best casino forum Carl:) We are happy to have you here to assist our fabulous members.

Hi Carl!

I made a request for withdrawal and I sent my documents for verification of my account.
Today I received an email from [email protected] and informed me that my bank statement is not accepted as proof of identity. I have been playing for several years at several online casinos and I have always checked my home address with my bank statement.

Hi there, 

Thank you for bringing this to my attention. 

I talked to our head of Fraud and Payment department and after reviewing your case we've decided to make an exception this time and pay your withdrawal, however, please note that we do not accept bank statements as a proof of address. This rule applies to all our members, we will freeze your account after withdrawal is processed, until your account will be fully verified. 

Please remove this negative feedback as all the requirements and conditions for withdrawals are stated in our Terms and Conditions which you accepted during your registration and because we showed a good will to process the payment even thought your account is not fully verified. 

Thank you in advance for your reply, 

Carl

Thank you very much Carl for your help

More than 48 hours after my request, my withdrawal is still pending not yet validated.

Hi maiwen63, 

Thank you for your email. The reason why your transaction is still in pending is that we are waiting you to remove the post about not accepting your Bank statement as a proof of address. Because we are willing to do an exception in your case, however, we do not want to let other our players can think that not following our Terms and Conditions is not important and everyone will want an exception, because we did one for you. 

I can assure you than when you remove your comment, your payment will be processed immediately. 

I am sure that you understand our point of view, 

With Best Regards, 

Carl

Hi Viggoslots,

What post are you referring to? If you are referring to the player's post on LCB please note that we never remove our members' posts. That's why we have these support topics to make things transparent so everyone can read and see other people's experiences. With regards to the casino reps on the forum, their role is to find a solution to any problem regarding a brand they manage and answer players' questions or concerns. If you promised to the player you'd make the exception and pay out his winnings, please do it. We won't remove any posts from this topic. 

Thank you for the understanding. 

My withdrawal request has been validated today, thank you MelissaN and Carl

The casino also let us know. Thanks and glad we could help. 

My withdrawal request has been validate, but my account has been blocked : Login denied, please contact the Casino support

Hi there, 

Thank you for confirmation that you have received your winnings. Congratulations one more time! 

I have explained to you earlier why your account is locked in my previous message. The reason why your account has been locked is that you do not have your account fully verified so when you win again we would be not able to pay you your winningsas as we made one time exception only. For this reason your account has been locked until you send us all documents needed. 

In case you have more questions, please let us know, 

Have a great day, 

Carl 

Hello. I asking Locowin closing my account 2 times last june but my account is still open and no one answer from there. And i keep losing money there accidentally yesterday. Is it better i contact Malta licensed owner for complaint?

Hello Jame,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative.

Hi Sydney. 

One moment

Hi Jame,

Thanks for providing me with your casino username. We've sent an email to the Casino Represenative. Keep you posted.

Hi Carl.

Hoping you can help me and reply as your live support team is hopeless and rude.  I have made 4 to 5 requests to have a transcript of my live chat emailed to me, they obviously regret how they handled me and don't want me to pass it on.  I also requested to be contacted by a member of the Management team, I get a reply saying my issue was delt with, my 2 % cashback issue was correct after depositing $190 ($150 with no bonus attached) and receiving a pitiful $3, and they found nothing rude from reading the transcript conversation.  They then failed to sign off on who replied to me when I specifically requested a Management person to contact me.  The live chat wouldn't transfer me onto a supervisor.  I want an official confirmation that my 2% cashback is in fact correct and acknowledgment  of mistreatment towards your paying customer from live support.  She was very unhelpful and rude.

Regards

shottie77

No?  Don't care either Carl?  Haven't heard back from support or a Manager still yet....time to start visiting a few more review sites I guess

Hello shottie77,

Thanks for providing us with your casino username. We've sent an email to the Casino Representative and asked him to check what happened.

Please note that most of the Casino Representatives don't work on weekends and many of them are on holidays, so we probably won't get a reply before Monday.

Hello Shottie77!

I verified your account and could see that as you requested our supervisor got back to you.

As you have been informed you must know that the live chat service is managed exclusively by our live agents who take care of all customers trying to provide a quickly and valuable assistance in order to the several requests that daily receiving.

To be able to talk directly with a manager or other companies members, we have the appropriate e-mail address on which you have written correctly.

I can see also that a further investigation regard your cashback amount has been sent and is under way and also your request of the conversation made via live chat is in drafting process.

One of our agent will get back to you promptly with all detailed information you need

Have a great day!

Best regards,

Carl

Hi Carl,

    I received a reply only that claims my cashback is correct.  So after depositing $250 without any promos or bonuses attached, I have received under $10 in return, or 4% only of my outlay.  The response email says the cashback verified by your developers is correct?  However, Viggoslots has multiple current advertising online claiming to pay 25% cashback wager free.  I still have not been sent the transcript I requested 7 days ago, did you have a read of it?  Why is that taking so long to be drafted and emailed to me?.   I will attach some of your advertising for you, then you can tell me if my cashback is correct, or if it is going to be amended.  I will be contacting the MGA if you say my return of 4% is in fact correct.  Then we will have a case of false and misleading advertising, and gross misconduct to answer to..  I will be awaiting your response.

- screenshots removed by moderator Sydney (since they're showing another affiliate website)

shottie77

Hello shottie77,

We've sent an email to the Casino Representative. Please don't post screenshots which you found on other gambling forums since that's not allowed. We're not responsible for any promotions advertised on other gambling forums.

I got a complaint against Locowin. 

Thats one of your sites also right?

Would like some help with my case. 

My account was blocked and they wanted documents when I did my withdrawal of cash drop winnings. 

I've been waiting now almost 4 weeks for document verification.

This is not acceptable to be forced to wait that long... 

And it Seem impossible to find an email to a manager or similar. 

Hello Adrian Fors,

It's not one of our sites, but Locowin is listed on our site. Thank you for providing us with your email address. We've sent an email to the Casino Representative and asked him to check what's going on with the verification of your documents. We'll keep you updated.

Hello Adrian Forst,

We've received a reply from the Casino Representative. Here's what he says:

"I can see that his documents did not reach out but the problems seem to be solved now. I will contact our department to put the priority on his documents."

Please keep us updated on this.

Hello,

I see viggoslots has support now on LCB that is great.

I can't contact this casino for a while now. As I was surfing on this great forum I see there are responsive here.

I won 2400 euro on there casino they are not paying me.

3.20 If a player violates the terms of an offer or promotion, or if there is a reasonable suspicion that a series of bets by a player or group of players are made in such a way that there is a suspicion that a manipulation of the outcome has been attempted of the welcome bonus or other types of offers guaranteed to players, or a group of players, regardless of outcome, Viggoslots reserves the right to withdraw the offer and remove the bets paid with bonus or bonus winnings.

" or if there is a reasonable suspicion"

I can't get ahead that a casino can have these terms I played I won I never broke the terms and conditions,

The chat tells me to wait for a email my last emails are from July. No responds.

Please LCB help me ones again for justice.

Hello Hartman1992,

Please send us your casino username via private message if you would like us to get in touch with the casino on your behalf.

Hello Hartman1992,

Thank you for sending your casino username, we'll contact the casino on your behalf and inquire about your payout. Please keep an eye on this thread for any updates.

Hello Hartman1992,

We've got the response from the Casino Representative stating that:

"We have confiscated the player's winnings and closed the account as the player was connected to the group and generated the winnings (We are not allowed to provide the group details as per GDPR).

We have applied the following terms. The player has already received an email regarding this.

 3.26 In the event that Viggoslots considers any player to have cheated, taken unfair advantage of bonuses, or in other ways has acted in bad faith in relation to a promotion offered on the site, we reserve the right to block or permanently close the player's account. In the event of this Viggoslots is not obligated to refund the player's assets on the account and all will be confiscated."

Since you've agreed to the Terms when registering the account there is nothing more we can do to help you here. 

Can they tell you how I cheated and if that even possible to cheat on a casino?

I still need to get my money out of it.  Show the proof that I cheated with game play to support of LCB. It's impossible I never played any dissalowed games or broke the terms.

Hello Hartman1992,

The Casino considers that you are a part of the group and generating the winnings. As stated in their Terms, they reserve the right to block or permanently close the player's account. In the event of this Viggoslots is not obligated to refund the player's assets on the account and all will be confiscated.

They've decided to enforce this in your case and there is nothing else we can do to change their decision. 

So they can do so without showing any proof. This is a freehold for a casino to confiscate everybody's money!

Hello Hartman1992,

We cannot force a Casino to share the user data they are not allowed to share as per GDPR. You have an option to file a complaint directly with their licensor. We consider this case closed.  

I just want the forum and players here to know they smart.

i made a whitdraw on 500 euro after played and was lucky to win soo it shut take 48 hours after varify

and now its just denyed and there are only 40 euro in my account !!!


BLACKLIST VIGGOSLOT BLACKLIST VIGGOSLOT BLACKLIST VIGGOSLOT BLACKLIST VIGGOSLOT BLACKLIST VIGGOSLOT

Did you make a deposit?

If not read this:

2.1.4 For players who make a profit from free spins that are without deposit requirement at Viggoslots.com the largest possible payout is € 50 or equal in other currency.

Hello moralensvogter,

Could you please tell us which bonus you've used?

Has your account been verified with this brand?

Hello moralensvogter,

Do you have any updates regarding above mentioned questions?

Thank you.

they voided 500$ from cause they say i have and active bonuse and played a fear of the dark...,, and they tell me that its active until i make a whitdraw its active ... then i prove i made a whitdraw the 13th and the game was first played the day after 


and the supports dont care !!

see here 

• Me: wtf

  11:45

• Alba: Hello Jimmi, welcome in our live chat :)

  11:49

• Alba: How may I assist you today?

  11:49

• Me: dont i get 100 spins for game of the month

  11:50

• Alba: Allow me a moment to check this for you

  11:50

• Alba: Kindly note that you received 50 free spins on the game of the month Propaganda that you used on the 23.11.2023 at 13:59 CET.

  11:51

• Me: that wasent game of the month it was cashback spins

  11:51

• Me: meybe you are right dont know why iam asking

  11:54

• Alba: Allow me a moment to check for the monday cash spins.

  11:54

• Me: and another thing your voided 500$ from me last whitdraw tellin me that i had a active bonus but how can that be when illl allmost lost it all and then won it baack ?? ?

  11:58

• Alba: After checking, you received the free spins of the game of the month on the game Propaganda. As for the monday cash spins you were not eligible for the last week.

  11:58

• Alba: Allow me a moment to check this for you

  11:58

• Me: LOL why wasent i ???

  11:59

• Me: cause i know i played¨

  11:59

• Me: why wasent i ebbigale for monday freespins ?

  12:01

• Alba: Thank you for your patience while I was checking. I can see that your winnings were voided because you played on a forbidden game while using the welcome bonus.

  12:02

• Me: i told you that

  12:02

• Me: and also said it wasent active

  12:02

• Me: cause ill allmost lost it all

  12:02

• Me: then it CANT be active

  12:02

• Alba: Kindly note that when you play with a bonus, until you request a withdrawal, the winnings made with the bonus in your balance are still under our bonus terms.

  12:03

• Me: and look when i did XD

  12:04

• Alba: As for the monday cash spins promotion, kindly note that to be eligible, you have to deposit at least 20€ between Monday and Sunday of the previous week.

  12:04

• Alba: I invite you to review our terms and conditions in order to avoid any similar situations in the future. I totally understand your disappointment.

  12:05

• Me: you dont awnser me

  12:05

• Me: look here

  12:07

• Me: 023-11-08 20:03:56 Pirots 2 0.20 0.15 4.09 Details 2023-11-08 20:03:54 Pirots 2 0.20 0 4.14 Details 2023-11-08 20:03:40 Pirots 2 0.20 0.16 4.34 Details 2023-11-08 20:03:37 Pirots 2 0.20 0 4.38 Details 2023-11-08 20:03:33 Pirots 2 0.20 0 4.58 Details 2023-11-08 20:03:31 Pirots 2 0.20 0 4.78 Details 2023-11-08 20:03:28 Pirots 2 0.20 0 4.98 Details 2023-11-08 20:03:25 Pirots 2 0.20 0 5.18 Details 2023-11-08 20:03:22 Pirots 2 0.20 0 5.38 Details 2023-11-08 20:03:17 Pirots 2 0.20 0 5.58 Details 2023-11-08 20:03:14 Pirots 2 0.20 0 5.78 Details 2023-11-08 20:03:12 Pirots 2 0.20 0 5.98 Details 2023-11-08 20:02:57 Pirots 2 0.20 0.15 6.18 Details 2023-11-08 20:02:45 Pirots 2 0.20 0.14 6.23 Details 2023-11-08 20:02:40 Pirots 2 0.20 0 6.29 Details 2023-11-08 20:02:16 Pirots 2 0.20 0.3 6.49 Details 2023-11-08 20:02:14 Pirots 2 0.20 0 6.39 Details 2023-11-08 20:02:11 Pirots 2 0.20 0 6.59 Details 2023-11-08 20:02:07 Pirots 2 0.20 0 6.79 Details 2023-11-08 20:01:07 Pirots 2 0.20 6.35 6.99 Details

  12:07

• Me: only 6$

  12:07

• Me: how can the bonus then be active XD

  12:07

• Alba: The winnings done with an active bonus are still under the bonus terms, this is why your bonus was still considered as active when you played on a forbidden game.

  12:08

• Me: Not when its lost

  12:09

• Me: its not wiinning dfrom the bonus when ill lost it !!!

  12:09

• Me: its winning from that new bird game

  12:10

• Me: that parrot game

  12:10

• Alba: In the future, when you finished playing with your bonus, I invite you to make a withdrawal request in order to remove the bonus terms on your winnings and be able to play with your real balance without bonus terms.

  12:11

• Me: when its lost

  12:11

• Me: i cant whitdraw NOTHIGN

  12:11

• Me: try listen to youself

  12:11

• Me: there WAS NOT ACTIVE BONUS CAUSE IT WAS LOST

  12:12

• Me: 023-11-08 20:03:56 Pirots 2 0.20 0.15 4.09 Details 2023-11-08 20:03:54 Pirots 2 0.20 0 4.14 Details 2023-11-08 20:03:40 Pirots 2 0.20 0.16 4.34 Details 2023-11-08 20:03:37 Pirots 2 0.20 0 4.38 Details 2023-11-08 20:03:33 Pirots 2 0.20 0 4.58 Details 2023-11-08 20:03:31 Pirots 2 0.20 0 4.78 Details 2023-11-08 20:03:28 Pirots 2 0.20 0 4.98 Details 2023-11-08 20:03:25 Pirots 2 0.20 0 5.18 Details 2023-11-08 20:03:22 Pirots 2 0.20 0 5.38 Details 2023-11-08 20:03:17 Pirots 2 0.20 0 5.58 Details 2023-11-08 20:03:14 Pirots 2 0.20 0 5.78 Details 2023-11-08 20:03:12 Pirots 2 0.20 0 5.98 Details 2023-11-08 20:02:57 Pirots 2 0.20 0.15 6.18 Details 2023-11-08 20:02:45 Pirots 2 0.20 0.14 6.23 Details 2023-11-08 20:02:40 Pirots 2 0.20 0 6.29 Details 2023-11-08 20:02:16 Pirots 2 0.20 0.3 6.49 Details 2023-11-08 20:02:14 Pirots 2 0.20 0 6.39 Details 2023-11-08 20:02:11 Pirots 2 0.20 0 6.59 Details 2023-11-08 20:02:07 Pirots 2 0.20 0 6.79 Details 2023-11-08 20:01:07 Pirots 2 0.20 6.35 6.99 Details

  12:12

• Me: look there

  12:12

• Alba: I understand your frustration Jimmi.

  12:14

• Alba: However, your bonus was still active as the winnings were related to the bonus.

  12:15

• Me: NO IT WAS LOST

  12:15

• Me: when the bonus is played out or lost it not activ

  12:15

• Me: and i wrong

  12:15

• Me: you lose the bonus when you go under the deposit amout right

  12:16

• Me: how can a bonus be active when there is lost 95% of the bonus and the dposit together ,, please explain ty

  12:18

• Me: and it was first voided at the 4 or 5 whitdraw made

  12:19

• Me: i made more than one there first at 150 $ and left some money to play whit

  12:20

• Me: first after there i play af¨fear of dark

  12:20

• Alba: The bonus remain as active on your real balance since you have used a bonus with whom you did winnings. The deposit and the winnings were mixed.Thus, until you make a withdrawal request the bonus remain active in your account.

  12:20

• Me: READ WHAT IAM WRITING

  12:21

• Me: 2023-11-14 13:35:32 Withdrawal coinspaid_LTC €500.00 Cancelled Details 2023-11-14 07:33:54 Withdrawal coinspaid_LTC €400.00 Cancelled Details 2023-11-14 04:46:49 Withdrawal coinspaid_LTC €100.00 Cancelled Details 2023-11-13 12:47:11 Withdrawal coinspaid_BTC €150.00 Cancelled Details

  12:22

• Me: so it can only be the 150$ there shut be voided right

  12:22

• Me: cause afterh there there was no bonus RIGHT

  12:23

• Me: and FEAR was first played at the date 14

  12:26

• Me: after the whitdrae was made !!!!

  12:26

• Me: soo i know iam not wrong

  12:26

• Me: see hwere

  12:29

• Me: 2023-11-14 09:43:11 Fear of Dark 0.40 0 12.96 Details 2023-11-14 09:43:08 Fear of Dark 0.40 0 13.36 Details 2023-11-14 09:43:04 Fear of Dark 0.40 0 13.76 Details 2023-11-14 09:43:01 Fear of Dark 0.40 0 14.16 Details 2023-11-14 09:42:57 Fear of Dark 0.40 0 14.56 Details 2023-11-14 09:42:54 Fear of Dark 0.40 0.3 14.96 Details 2023-11-14 09:42:53 Fear of Dark 0.40 0 15.06 Details 2023-11-14 09:42:50 Fear of Dark 0.40 0 15.46 Details 2023-11-14 08:30:52 Gods of Asgard Megaways™ 1.00 176.4 415.86 Details 2023-11-14 08:30:45 Gods of Asgard Megaways™ 1.00 0 240.46 Details 2023-11-14 08:30:40 Gods of Asgard Megaways™ 1.00 0 241.46 Details 2023-11-14 08:30:36 Gods of Asgard Megaways™ 1.00 0 242.46 Details 2023-11-14 08:30:32 Gods of Asgard Megaways™ 1.00 0 243.46 Details 2023-11-14 08:30:29 Gods of Asgard Megaways™ 1.00 0 244.46 Details 2023-11-14 08:30:23 Gods of Asgard Megaways™ 1.00 0 245.46 Details

  12:29

• Me: 2023-11-14 07:33:54 Withdrawal coinspaid_LTC €400.00 Cancelled Details 2023-11-14 04:46:49 Withdrawal coinspaid_LTC €100.00 Cancelled Details 2023-11-13 12:47:11 Withdrawal coinspaid_BTC €150.00 Cancelled Details

  12:30

• Me: it was made whitdraw the 13

  12:30

• Me: so no activ bonus !!!

  12:30

• Alba: As explained before, when you play with an bonus, the bonus remain active on your real balance until you request a withdrawal. Since the winnings from the bonus and the deposit are mixed, the whole real balance is under our bonus terms. Thus, your withdrawal has been declined because you breach our bonus terms and condition. Once again, I invite you to review our bonus terms in order to avoid any similar situation in the future. If you do not have any other questions I will close this chat for now and I wish you a wonderful day.

Hello moralensvogter,

Could you please send us your Casino Username via private message so we can check what is happening with your account?

Thank you in advance.

Hello moralensvogter,

Please send us your casino username via private message so we can get in touch with the casino rep.

Thank you

I have been waiting for my withdrawl for over a week. I had to reverify my documents AGAIN. I already have done this twice. They were recieved and approved. But for whatever reason I had to do it again. This alone took FOREVER because you for whatever reason decided to not accept my bank statement as a form of identification even though it was used previously, and that's the same bank you have sent my previous withdrWls too..... anyways. That's all been recieved and approved bycyour KYC department. I was told my withdrawl will be processed by your payment team within 48 hours. I have spoke to a chat representative everyday up to today. I was told 48 hours. This was on Monday. I then got a different answer on Wednesday saying 100% it would be processed by Thursday. Thursday has now come and gone and was told they would send the payment department a request why my withdrawls are not completed yet. I'm STILL waiting and STILL have heard not a damn thing from you guys. I'm beyond frustrated. I have never had this problem with you guys before. It's starting to get extremely frustrating and discouraging. 

Hello Msblues4433,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this issue?

I sent you my user name in a private message.  I really hope you can actually get me some help with this.....