Videoslots.com Casino Support and Complaints Thread

Hi everyone,

My name is Philip and I am the casino rep for Videoslots.com Casino here at LCB. If you ever experience any problem at Videoslots please post and I will do my best to help you out.

Have a great evening.

// Philip

Hi Philip, welcome to LCB and our wonderful forum. We appreciate you being here to assist our members!

Welcome to the forum Philip 

Videoslots Rocks ! Welcome Phillip !

Thanks guys

hello

i like your casino and its my fold i gamble 4500 euro but i have some questions,
i withdraw 4500 euro on  6-5-2015 with neteller wich i also made deposits with at your casino
there was 50ct left in my account.
but next day the money back in my account,

Department: English
Full Name: aemon melgert
Email: [email protected]
Your Question: withdrawal
Staff: Didrik B
22:39 Your Question: withdrawal

22:39 Please wait, an operator will be with you shortly.
22:39 You are now chatting with Pontus W (Customer Service) - English
22:39 Pontus W: Hi there Aemon,
22:39 Pontus W: How are you?
22:40 aemon melgert: why coudnt i withdraw with neteller when i said yesterday in the chat i wantwed to?
22:40 Pontus W: Please hold for a minute while I have a closer look.
22:43 Pontus W: Unfortunately your withdrawal was canceled due to that most of your deposits has been made with UKASH/Paysafecard. When you deposit with these methods you have to withdraw via Bank Wire or Trustly.
22:44 aemon melgert: i said yestyerday in the chat i wanted to withdraw with neteller
22:44 aemon melgert: nobody said i coudnt
22:45 aemon melgert: so now today i get temptation and gambled the whole 4500
22:45 Pontus W: I'm very sorry for the misunderstanding. But you will have to make your withdrawal via Bank Wire or Trustly.
22:47 Pontus W: I can see that you spoke to my colleague earlier today where he explained this to you.
22:47 aemon melgert: i told yesterday
22:47 aemon melgert: not today
22:49 Pontus W: Yes, I can see that as well. But earlier today you were in contact with us via Live-chat again and my colleague explained this to you. Very sorry for the misunderstanding. You will have to use Bank Wire or Trustly when you want to make your withdrawal.
22:49 aemon melgert: it goes about yesterday i withdraw al money and there whas only 50 ct in my account left
22:51 aemon melgert: and today when i came back the money whas in my account again and everyone knos that its tempting when its there,its my fold i gambled it all but thats why i withdraw so fast so you dont play no more
22:52 aemon melgert: thats why everybody dont stay in the casino if you have profit
22:52 Pontus W: I understand.
22:52 Pontus W: Yes, unfortunately your withdrawal was canceled though, and the money was sent back to your Videoslots account.
22:53 aemon melgert: who sent it back
22:53 Pontus W: When a withdrawal is canceled the money is sent back to your Videoslots account.
22:53 aemon melgert: who cancelled it
22:53 Pontus W: Your withdrawal was canceled due to that most of your deposits has been made with UKASH/Paysafecard.
22:54 aemon melgert: i told in the chat that i want neteller and nobody said i coudnt
22:55 Pontus W: Our Economics department canceled the withdrawal since most of your deposits was made with UKASH/Paysafecard.
23:00 Pontus W: I can see that my colleague explained all this to you before you started playing today. You can read more about our rules in our Terms and Conditions that you find here: https://www.videoslots.com/terms-and-conditions/
23:01 aemon melgert: i am not talking about today i said allready 3 times
23:01 aemon melgert: and in the terms said nothing over that rule
23:02 aemon melgert: it says witdraw the same as deposit and nothing about most deposits
23:02 Pontus W: My shift is now coming to its end, I will transfer this chat to my colleague who will continue solving your issue.
23:02 Pontus W: Attempting to transfer the chat to "Didrik B"
23:04 Didrik B: Hi Aemon, this is the rules that we have received from our license provider and we have to follow these rules in order to keep this license as a casino.
23:05 aemon melgert: i deposited also with neteller
23:06 aemon melgert: and the rules dont say anything about most times deposit it says the same as deposit
23:09 Didrik B: Yes but since you made the majority of your deposits with another deposits method our payment department took the decision to cancel this withdraw and you then had to make the withdraw via another withdraw method. This is security procedures that they have to follow.
23:10 aemon melgert: this is a strange way
23:10 aemon melgert: why the decision
23:10 aemon melgert: not the same answer please
23:11 aemon melgert: everybody now it is difficult if the money is back in account to withdraw again
23:11 Didrik B: We only have one answer for you Aemon and that is because you made most of your deposits with another deposits method.
23:13 Didrik B: We are sorry that it is difficult for you but this is not our fault Aemon. My colleague explained this even to you before you actually played for the money. I am sorry but there is nothing we can do in this case.



its my own fold i gamble it all again but why did you put all the money back in my account while i withdraw it allready.
the rules say-withdrawal to the same as deposits come from and i deposited earlyer with neteller.
can i get a good explaining please?
it doesnt say where the most deposits come from

thank you

Wild turkey freespin session error, this mail i gave.:

Thank you for your previous contact with our support regarding the issues when playing Wild turkey.

Our technical department has now been looking in to this and the cause to the problem is because of a hotfix in the Flash player by Adobe. We hope this will be fixed as soon as possible. When they have contacted us and confirmed that the issue is solved we will be in contact with you again via E-mail.

If you have any further questions you are most welcome to contact us again.
I wish you a good day.


Best regards,

Jennifer P
Customer Service
Videoslots.com

Tapatalk-kal küldve az én HUAWEI P7-L10-el

won 12000 and again problems there saying now my iban isnt correct so they left me hanging for thee days with the same bullshit
they wanted me to play the fucking money just like 2 mnths ago
asked for tens of times to speak the manager but got no response by the chat shit

Department: English
Full Name: aemon melgert
Email: [email protected]
Your Question: received mail from casino for help with my withdrawal
Staff: Nicklas L
01:30 Your Question: received mail from casino for help with my withdrawal

01:30 Please wait, an operator will be with you shortly.
01:30 You are now chatting with Nicklas L (Customer Service) - English
01:30 Nicklas L: Hi Aemon, how are you?
01:31 aemon melgert: ok th
01:31 aemon melgert: i got mail for help with my withdrawal
01:32 aemon melgert: because they say i have to do withy trustly
01:32 Nicklas L: I see. Let me take a look at your account for a bit.
01:32 aemon melgert: but in the Netherlands i wroght they dont use it
01:33 aemon melgert: and when i fill in my iban it says several times that its not correct
01:33 aemon melgert: but i went back to other casino where i withdraw and there is just the same without problems
01:34 Nicklas L: People living in the Netherlands should be able to use Trustly as far as I know. Do you mean that it works with Trustly on the other casino?
01:35 aemon melgert: no i asked and in severfal casino i withdraw they just use the bank withdrawal
01:35 aemon melgert: without trustly
01:36 aemon melgert: ok but why does vhe say everytime i fil myb iban its not correct
01:36 aemon melgert: while i checked and again nothing wrong with my details
01:37 aemon melgert: if i give you my iban try it yourself maybe
01:38 Nicklas L: Have you tried contacting Trustly to see if you are doing something wrong entering your iban?
01:38 aemon melgert: do you need a extra number cause this is from other country?
01:38 aemon melgert: yes but they dont response
01:39 aemon melgert: can you do it polease
01:39 aemon melgert: i am bisy now for houers and houers
01:39 Nicklas L: I'm sorry, but I cannot help you with that.
01:40 Nicklas L: You need to get the iban of your bank and verify that you are entering it correctly with Trustly.
01:40 aemon melgert: i did it for tens of timesc i am not stupid
01:40 aemon melgert: i give the nr to you try it your self
01:41 Nicklas L: I have no way of trying it from here unfortunately.
01:42 Nicklas L: I also see that your profile isn't verified, have someone instructed how you upload documents or do you want me to go through it? Or do you want to fix the issue with Trustly first?
01:42 aemon melgert: i verified everything more then ones take a good look
01:43 aemon melgert: this is the same as with pontus i dont get nowwhere
01:43 aemon melgert: tom f send me mail he will help can you call him
01:43 Nicklas L: You did not verify your account by uploading your proof of address and proof of identity under "Documents". I understand, but there's nothing I can do about the issue with Trustly I'm afraid.
01:44 aemon melgert: give me tom
01:45 Nicklas L: Tom is not in at the moment and probably sleeping, how about I describe how to verify your account and we'll take it from there?
01:46 aemon melgert: no i did that dont tried me like i am stupid again
01:47 aemon melgert: you didc not give me the award
01:47 Nicklas L: You have to upload a Proof of Address under "Documents" in the menu of your account. When uploading a new Proof of address please make sure that the document is not older than 3 months and that all 4 corners of the document are visible. The document must be in one of the following formats: JPG, PNG, GIF or PDF and we must be able to read the information clearly. The document must be addressed to your home and we accept utility bills, invoices and bank statements. When uploading a new Proof of Identity please make sure that it is the front of an government issued ID where we can clearly see your name, date of birth and expiry date.The document must be in one of the following formats: JPG, PNG, GIF or PDF and we must be able to read the information clearly.
01:47 aemon melgert: thats not my problem
01:47 aemon melgert: i want a supervisor
01:48 aemon melgert: getting sick of houers nonsens
01:49 aemon melgert: hello
01:49 aemon melgert:
hello
01:50 Nicklas L: I'm not trying to make you feel stupid Aemon, I made a mistake and I would like to apoligize - your account is indeed verified. And A supervisor would be able to help you as much as I can. Again, I'm sorry that I told you how your account wasn't verified. It is. What you have to do now is talk to your bank and make sure that the iban is correct and/or talk to Trustly about the error.
01:50 aemon melgert: nol no no ik did everythikng read read read
Support Center: https://videoslots.kayako.com

Department: English
Full Name: aemon melgert
Email: [email protected]
Your Question: received mail from casino for help with my withdrawal
Staff: Nicklas L
01:30 Your Question: received mail from casino for help with my withdrawal

01:30 Please wait, an operator will be with you shortly.
01:30 You are now chatting with Nicklas L (Customer Service) - English
01:30 Nicklas L: Hi Aemon, how are you?
01:31 aemon melgert: ok th
01:31 aemon melgert: i got mail for help with my withdrawal
01:32 aemon melgert: because they say i have to do withy trustly
01:32 Nicklas L: I see. Let me take a look at your account for a bit.
01:32 aemon melgert: but in the Netherlands i wroght they dont use it
01:33 aemon melgert: and when i fill in my iban it says several times that its not correct
01:33 aemon melgert: but i went back to other casino where i withdraw and there is just the same without problems
01:34 Nicklas L: People living in the Netherlands should be able to use Trustly as far as I know. Do you mean that it works with Trustly on the other casino?
01:35 aemon melgert: no i asked and in severfal casino i withdraw they just use the bank withdrawal
01:35 aemon melgert: without trustly
01:36 aemon melgert: ok but why does vhe say everytime i fil myb iban its not correct
01:36 aemon melgert: while i checked and again nothing wrong with my details
01:37 aemon melgert: if i give you my iban try it yourself maybe
01:38 Nicklas L: Have you tried contacting Trustly to see if you are doing something wrong entering your iban?
01:38 aemon melgert: do you need a extra number cause this is from other country?
01:38 aemon melgert: yes but they dont response
01:39 aemon melgert: can you do it polease
01:39 aemon melgert: i am bisy now for houers and houers
01:39 Nicklas L: I'm sorry, but I cannot help you with that.
01:40 Nicklas L: You need to get the iban of your bank and verify that you are entering it correctly with Trustly.
01:40 aemon melgert: i did it for tens of timesc i am not stupid
01:40 aemon melgert: i give the nr to you try it your self
01:41 Nicklas L: I have no way of trying it from here unfortunately.
01:42 Nicklas L: I also see that your profile isn't verified, have someone instructed how you upload documents or do you want me to go through it? Or do you want to fix the issue with Trustly first?
01:42 aemon melgert: i verified everything more then ones take a good look
01:43 aemon melgert: this is the same as with pontus i dont get nowwhere
01:43 aemon melgert: tom f send me mail he will help can you call him
01:43 Nicklas L: You did not verify your account by uploading your proof of address and proof of identity under "Documents". I understand, but there's nothing I can do about the issue with Trustly I'm afraid.
01:44 aemon melgert: give me tom
01:45 Nicklas L: Tom is not in at the moment and probably sleeping, how about I describe how to verify your account and we'll take it from there?
01:46 aemon melgert: no i did that dont tried me like i am stupid again
01:47 aemon melgert: you didc not give me the award
01:47 Nicklas L: You have to upload a Proof of Address under "Documents" in the menu of your account. When uploading a new Proof of address please make sure that the document is not older than 3 months and that all 4 corners of the document are visible. The document must be in one of the following formats: JPG, PNG, GIF or PDF and we must be able to read the information clearly. The document must be addressed to your home and we accept utility bills, invoices and bank statements. When uploading a new Proof of Identity please make sure that it is the front of an government issued ID where we can clearly see your name, date of birth and expiry date.The document must be in one of the following formats: JPG, PNG, GIF or PDF and we must be able to read the information clearly.
01:47 aemon melgert: thats not my problem
01:47 aemon melgert: i want a supervisor
01:48 aemon melgert: getting sick of houers nonsens
01:49 aemon melgert: hello
01:49 aemon melgert:
hello
01:50 Nicklas L: I'm not trying to make you feel stupid Aemon, I made a mistake and I would like to apoligize - your account is indeed verified. And A supervisor would be able to help you as much as I can. Again, I'm sorry that I told you how your account wasn't verified. It is. What you have to do now is talk to your bank and make sure that the iban is correct and/or talk to Trustly about the error.
01:50 aemon melgert: nol no no ik did everythikng read read read
01:52 Nicklas L: I am reading, and I'm telling you that I cannot hlep you further, any problems you have with Trustly you need to take with them. I would help you if I could but there really is nothing I can do at this point.
01:53 aemon melgert: that is why i wa nt a supervisor
01:53 aemon melgert: again and again
01:54 aemon melgert: I NEED HELP


Videoslots.com - Live Chat on 14 July 2015
Videoslots.com ([email protected])  Toevoegen aan contactpersonen  14-7-2015  Markering van dit bericht opheffen 
Aan: [email protected]
[email protected]

Department: English
Full Name: aemon melgert
Email: [email protected]
Your Question:
Staff: Carl A
00:38 Your Question:
00:38 Please wait, an operator will be with you shortly.
00:38 You are now chatting with Carl A (Customer Service) - English
00:38 Carl A: Hi there Aemon. How are you?
00:38 aemon melgert: hello Carl
00:39 aemon melgert: ok i have big winning
00:39 aemon melgert: is someone from the financiel department there
00:40 Carl A: I am very happy to hear that!
00:40 Carl A: Unfortunately not at the moment.
00:40 aemon melgert: thank you
00:41 aemon melgert: when is the best time to contact its now 2.40 in netherlands
00:43 Carl A: Our support handles all outbound communication. I am sure that I can help you.
00:44 aemon melgert: i want to withdrawal with normal bank
00:44 aemon melgert: not trustly cause it does not work good
00:44 aemon melgert: is a normal bank withdrawal ok
00:45 Carl A: I understand. You should be able to choose bank when you make a withdrawal.
00:46 aemon melgert: but why is the amount i can withdraw only red market at trustly
00:46 Carl A: One moment please.
00:48 Carl A: I am sorry, I gave you wrong information. You cannot make withdrawals with Bankwire, you will have to use Trustly or one of the other Withdrawal methods.
00:49 aemon melgert: FAST BANK TRANSFER


Department: English
Full Name: aemon melgert
Email: [email protected]
Your Question:
Staff: Elin B
17:21 Your Question:
17:21 Please wait, an operator will be with you shortly.
17:21 You are now chatting with Elin B (Customer Service) - English
17:21 Elin B: Hi Aemon.
17:21 Elin B: How are you today?
17:22 aemon melgert: Hello Eiln
17:22 aemon melgert: ok th you2
17:22 Elin B: I am glad to hear that. I am fine as well, thanks for asking.
17:22 Elin B: How may I help you?
17:23 aemon melgert: contacted my bank and they say thereare no problems with my account
17:23 aemon melgert: but i still cant withdrawal money by trustly
17:23 Elin B: One moment please and I will have a look at your account.
17:23 aemon melgert: so how can i get my money?
17:24 aemon melgert: okidoki
17:26 aemon melgert: my mother said that i must withdrawal the money into her bank so maybe there are no isseu
17:28 Elin B: You will have to make the withdrawal through Trustly. I can see that you have spoken to my colleague about this. Have you been in contact with Trustly regarding your IBAN??
17:29 Elin B: Sorry for the double question marks
17:29 aemon melgert: yes i have but stil no response
17:30 aemon melgert: is diederik there
17:30 Elin B: No Didrik is not here at the moment. Please hold on for a moment.
17:33 Elin B: What you need to do is to contact your bank and let them double check the IBAN information and then try to make a new withdrawal through trustly since withdrawals through bank wire is not available from countries from the European Union.
17:34 aemon melgert: i spoke to 4 support people and stil not even moved 1 cm
17:34 aemon melgert: i spoke for the sixted ti me with the babnk so stop[- trieting me like a full
17:35 aemon melgert: i want now some answers wich are progressing and not the childsplay of the last 4 days
17:37 Elin B: Have you tried to log out from your account and deleted cookies and caches from your browser?

Videoslots.com - Live Chat on 14 July 2015
Videoslots.com ([email protected])  Toevoegen aan contactpersonen  14-7-2015  Markering van dit bericht opheffen 
Aan: [email protected]
[email protected]

Department: English
Full Name: aemon melgert
Email: [email protected]
Your Question:
Staff: Elin B
17:21 Your Question:
17:21 Please wait, an operator will be with you shortly.
17:21 You are now chatting with Elin B (Customer Service) - English
17:21 Elin B: Hi Aemon.
17:21 Elin B: How are you today?
17:22 aemon melgert: Hello Eiln
17:22 aemon melgert: ok th you2
17:22 Elin B: I am glad to hear that. I am fine as well, thanks for asking.
17:22 Elin B: How may I help you?
17:23 aemon melgert: contacted my bank and they say thereare no problems with my account
17:23 aemon melgert: but i still cant withdrawal money by trustly
17:23 Elin B: One moment please and I will have a look at your account.
17:23 aemon melgert: so how can i get my money?
17:24 aemon melgert: okidoki
17:26 aemon melgert: my mother said that i must withdrawal the money into her bank so maybe there are no isseu
17:28 Elin B: You will have to make the withdrawal through Trustly. I can see that you have spoken to my colleague about this. Have you been in contact with Trustly regarding your IBAN??
17:29 Elin B: Sorry for the double question marks
17:29 aemon melgert: yes i have but stil no response
17:30 aemon melgert: is diederik there
17:30 Elin B: No Didrik is not here at the moment. Please hold on for a moment.
17:33 Elin B: What you need to do is to contact your bank and let them double check the IBAN information and then try to make a new withdrawal through trustly since withdrawals through bank wire is not available from countries from the European Union.
17:34 aemon melgert: i spoke to 4 support people and stil not even moved 1 cm
17:34 aemon melgert: i spoke for the sixted ti me with the babnk so stop[- trieting me like a full
17:35 aemon melgert: i want now some answers wich are progressing and not the childsplay of the last 4 days
17:37 Elin B: Have you tried to log out from your account and deleted cookies and caches from your browser?
17:42 aemon melgert: try it now
17:43 Elin B: Please do so, if it still would not work after this I recommend you to try another browser as well. We recommend you do use mozilla firefox, google chrome or internet explorer.
17:44 aemon melgert: i use them
17:45 Elin B: Have you tried to make the withdrawal from all of the recommended browsers? We need you to try this since it is a step in how to handle errors so we know how to help you to solve it.
17:49 Elin B: Are you still there Aemon?
17:50 aemon melgert: yesa i am cleaning cookies and go try again now
17:52 Elin B: Ok, please make sure that you enter all of the information correctly and in the right format. Please also enter the information manually and not copy it from somewhere since that sometimes might reflect in errors with our system.
17:52 aemon melgert: ok
17:52 aemon melgert: i will
17:53 Elin B: Please also note that the maximum withdrawal amount is €10.000.
17:53 aemon melgert: yes i now
17:54 Elin B: Great Aemon.
17:58 aemon melgert: now i show you the pictures i took so you believe me
17:58 Elin B: If you have a print screen you need to send it to [email protected]
18:01 aemon melgert: mailted the pictures
18:02 Elin B: Ok, we have not received it yet since there always are a delay when the emails are sent to our inbox.
18:03 Elin B: We just received it. One moment please
18:08 Elin B: I had a look at your IBAN number and the first numbers seems to be correct. Can you please double check the last 10 digits.
18:11 aemon melgert: 0136450849
18:12 Elin B: You have to contact your bank again and ask them to control these numbers again since they seem to be incorrect Aemon.
18:13 aemon melgert: i contacted them 50 min ago lady and good good good not a stupid little twat is my name
18:16 Elin B: I understand you Aemon but we have controlled this number and you have to contact them again and tell them that we have looked at this and the last numbers are not incorrect. Unfortunately we can not help you further with this before you have been in contact with them again.
18:20 Elin B: You need to contact you bank and control this and then try to make the withdrawal again. Is there anything else that I can help you with before we end this chat Aemon?
18:26 Elin B: I will now close this chat due to inactivity. You are welcome to contact our support again if you have more questions. Please refer to this chat ID if you have further questions regarding this chat: QCT-413-40970
18:26 Elin B: Bye Aemon.
18:27 Elin B has left the conversation. Click here to leave a message.
Support Center:



Videoslots.com - Live Chat on 16 July 2015
Videoslots.com ([email protected])  Toevoegen aan contactpersonen  16-7-2015  Markering van dit bericht opheffen 
Aan: [email protected]
[email protected]

Department: English
Full Name: melgert
Email: [email protected]
Your Question:
Staff: Nelda S
21:30 Your Question:
21:30 Please wait, an operator will be with you shortly.
21:30 You are now chatting with Nelda S (Customer Service) - English
21:30 Nelda S: Hey Melgert, how are you today?
21:30 melgert: happy now i played again 12000 euro
21:31 melgert: last time 4500
21:31 melgert: this is what you wanted isnt it
21:31 melgert: not paying my money
21:32 melgert: i cashed out today other casino same bank same nr
21:32 melgert: all ok
21:33 Nelda S: I can see that you have deposit using UKASH/Paysafecard. Then you need to make a withdrawal by using bank wire or Trustly. Last deposit you made with Skrill right?
21:34 melgert: you dont understand me
21:34 melgert: is the chef there
21:35 Nelda S: No, unfortunately hes not here anymore.
21:35 melgert: i lost 20000 euro with
21:35 melgert: saying i give wrong number
21:36 melgert: when is the chef there
21:36 melgert: helklo
21:36 Nelda S: I think he will be here tomorrow. I'm not 100% sure what time.
21:37 melgert: look it up
21:37 Nelda S: But you can contact us again tomorrow and ask him if you want.
21:37 melgert: nono i asked three days
21:37 melgert: for him no time i get him
21:37 melgert: why is that
21:37 melgert: not even congrats for winning 12000
21:38 melgert: only saying that i give wrong number
21:38 melgert: so i go play again
21:38 melgert: you did this expres
21:39 melgert: you want money but dont want to pay

Full Name: melgert
Email: [email protected]
Your Question:
Staff: Tom F
21:30 Your Question:
21:30 Please wait, an operator will be with you shortly.
21:30 You are now chatting with Nelda S (Customer Service) - English
21:30 Nelda S: Hey Melgert, how are you today?
21:30 melgert: happy now i played again 12000 euro
21:31 melgert: last time 4500
21:31 melgert: this is what you wanted isnt it
21:31 melgert: not paying my money
21:32 melgert: i cashed out today other casino same bank same nr
21:32 melgert: all ok
21:33 Nelda S: I can see that you have deposit using UKASH/Paysafecard. Then you need to make a withdrawal by using bank wire or Trustly. Last deposit you made with Skrill right?
21:34 melgert: you dont understand me
21:34 melgert: is the chef there
21:35 Nelda S: No, unfortunately hes not here anymore.
21:35 melgert: i lost 20000 euro with
21:35 melgert: saying i give wrong number
21:36 melgert: when is the chef there
21:36 melgert: helklo
21:36 Nelda S: I think he will be here tomorrow. I'm not 100% sure what time.
21:37 melgert: look it up
21:37 Nelda S: But you can contact us again tomorrow and ask him if you want.
21:37 melgert: nono i asked three days
21:37 melgert: for him no time i get him
21:37 melgert: why is that
21:37 melgert: not even congrats for winning 12000
21:38 melgert: only saying that i give wrong number
21:38 melgert: so i go play again
21:38 melgert: you did this expres
21:39 melgert: you want money but dont want to pay
21:41 Nelda S: So did i understand right that someone told you that you have given wrong number for withdrawal?
21:43 melgert: is there a free chip for me
21:45 Nelda S: No unfortunately we dont have any extra bonuses to give at the moment because of our Trophy system which rewards players as they're playing.
21:45 melgert: are you from videoslots or from chat service
21:46 Nelda S: What do you mean?
21:47 melgert: easy question
21:47 Nelda S: Videoslots.
21:48 melgert: i need someone who speaks good englisch
21:48 melgert: ask for 4 days now
21:48 melgert: saved all chats and get no normal help
21:48 melgert: sick of it
21:52 Nelda S: I can send this case further to our Financial Department if you want.
21:53 melgert: i want to talk for 5 days to them but no help
21:53 melgert: HELPPPPPP
21:53 Nelda S: If you have already told this about someone, it's still in investigation. And you'll be contacted as soon as they've solved this thing.
21:55 melgert: HELPPPPPPPPPPPPPPPPPPP
21:55 Nelda S: Don't worry, we'll help you. And we will contact you right away when this case has been solved.
21:56 melgert: HELPPPPPPPPPPPPPPPPP
21:56 melgert: 21:57 Nelda S: We will Melgert.
21:58 Nelda S: We'll contact you as soon as it has been solved.
21:58 Nelda S: Is there anything else I can help you with now?
21:59 melgert: send this to chef


21:59 melgert: do do do
22:00 melgert: let them contact me
22:00 melgert: [email protected]
22:00 melgert: [email protected]
22:01 Nelda S: Is it okay if I transfer you to another support agent? Because my shift is going to end now.
22:02 Nelda S: Attempting to transfer the chat to "Tom F"
22:02 Tom F: Hello Melgert, what seems to be the issue here?
22:03 melgert: i dont tell you for 25 times
22:03 melgert: chef
22:03 melgert: chef
22:04 Tom F: It does not matter who you talk to in the support, our policy does not differ depending on the agent.
22:05 melgert: *dont you fucking lie to me
22:05 melgert: *il put this now on lcb
Support Center:



Videoslots.com - Live Chat on 16 July 2015
Videoslots.com ([email protected])  Toevoegen aan contactpersonen  16-7-2015  Dit bericht boven aan het Postvak IN laten staan 
Aan: [email protected]
[email protected]

Department: English
Full Name: melgert
Email: [email protected]
Your Question:
Staff: Nelda S
21:30 Your Question:
21:30 Please wait, an operator will be with you shortly.
21:30 You are now chatting with Nelda S (Customer Service) - English
21:30 Nelda S: Hey Melgert, how are you today?
21:30 melgert: happy now i played again 12000 euro
21:31 melgert: last time 4500
21:31 melgert: this is what you wanted isnt it
21:31 melgert: not paying my money
21:32 melgert: i cashed out today other casino same bank same nr
21:32 melgert: all ok
21:33 Nelda S: I can see that you have deposit using UKASH/Paysafecard. Then you need to make a withdrawal by using bank wire or Trustly. Last deposit you made with Skrill right?
21:34 melgert: you dont understand me
21:34 melgert: is the chef there
21:35 Nelda S: No, unfortunately hes not here anymore.
21:35 melgert: i lost 20000 euro with
21:35 melgert: saying i give wrong number
21:36 melgert: when is the chef there
21:36 melgert: helklo
21:36 Nelda S: I think he will be here tomorrow. I'm not 100% sure what time.
21:37 melgert: look it up
21:37 Nelda S: But you can contact us again tomorrow and ask him if you want.
21:37 melgert: nono i asked three days
21:37 melgert: for him no time i get him
21:37 melgert: why is that
21:37 melgert: not even congrats for winning 12000
21:38 melgert: only saying that i give wrong number
21:38 melgert: so i go play again
21:38 melgert: you did this expres
21:39 melgert: you want money but dont want to pay
21:41 Nelda S: So did i understand right that someone told you that you have given wrong number for withdrawal?
21:43 melgert: is there a free chip for me
21:45 Nelda S: No unfortunately we dont have any extra bonuses to give at the moment because of our Trophy system which rewards players as they're playing.
21:45 melgert: are you from videoslots or from chat service
21:46 Nelda S: What do you mean?
21:47 melgert: easy question
21:47 Nelda S: Videoslots.
21:48 melgert: i need someone who speaks good englisch
21:48 melgert: ask for 4 days now
21:48 melgert: saved all chats and get no normal help
21:48 melgert: sick of it
21:52 Nelda S: I can send this case further to our Financial Department if you want.
21:53 melgert: i want to talk for 5 days to them but no help
21:53 melgert: HELPPPPPP
21:53 Nelda S: If you have already told this about someone, it's still in investigation. And you'll be contacted as soon as they've solved this thing.
21:55 melgert: HELPPPPPPPPPPPPPPPPPPP
21:55 Nelda S: Don't worry, we'll help you. And we will contact you right away when this case has been solved.
21:56 melgert: HELPPPPPPPPPPPPPPPPP
21:56 melgert:

they say my iban is not correct i got contact with my bank and IT IS CORRECT

LOVE LOVE LOVE THIS CASINO!!!

FAST PAYOUTS, GREAT CUSTOMER SERVICE, FREEROLL TOURNEYS, CASHBACK!! Seriously what more could you want? As a fairly new person to the online casino scene...mind you ive probably signed up to 50 in my short 6months, but deposited in at least 2/3 of these. Videoslots are just miles over the competetion..only issue is ME not knowing to withdraw when i should! LOL. Highly reccomend these guys, wish i had of found them along time ago.\

:D

Hi swanniegirl,

Thank you very much for sharing this info with us. 

Good luck everyone! 

One Word;

AWESOME !!!

Videoslots is really making a difference in online gaming !!!

Outstanding promo's, super rewards and very friendly and helpful live chat !!!

Hope they will keep this high standard up forever and ever and ever and ever ... ... :D

Hi,

Your system malfuctioned last wee and my 1st deposit disappeared.   It has been a week and nobody contacted me with all attermpts to reolved this matter initiated on my own.,

You had skrill's transaction IDthe day this hapopened andif there's a transaction IDit most likely dis go through which skrill has confirmed to me.  If I can call skrill and hget this confirmation I'm sure you are as well.

Please see the type of response i've received and let me know if you truly believe any real effor has been put into resolving this issue for a player whom deposited twice more after not even receiving the 1st deposit.,

Please let me know how you plan to resolve this and reimburse for this scenario losing time and having to go through this to locate something you are holding from me.

1:49 PM (11 minutes ago)

to support
Hi,

I can certainly understand that systems do malfunction from time to time. I can also understand if there's some uncertainty from players part that raise a flag for investigation on funds deposited.

However, this investigation is on issue that has nothing to do from my end! Skrill had confirmed the payment. If they confirmed to me they can confirm to you as well. The issue for investigation unfortunately has nothing to do with me not getting paid.

How do you justify holding customers deposit for a week when you have already been paid by skrill and you just seem unable to locate the fund on your own?

If I bring this to the forums it would be the joke of the week. I see no need in harming your reputation over this, but the way you've been treating a depositing player whom did not receive the 1st deposit and deposited twice more just to play here is unreal.

It is a crime that you are not capable to resolve this type of matter losing funds that players trusted you to hold for them. Please let me know asap if this will be resolved today as I have no option but to go on to thepogg, askgamblers casinoomeister and lcb to seek public opinion on such kind of service as soon as I send out this mail.

On Fri, Nov 4, 2016 at 1:23 PM, Support Videoslots wrote:
Hello Hui-Xin,

Thank you for the email we received from you.

We will do our best to give you a personalized answer as soon as possible, however some issues may take longer to solve as they may require further investigation. We would appreciate you understanding that; it may take some time to solve this issue.

Should you have any questions or queries about anything else, you are always welcome to contact our support.
We are here to assist you 24 hours a day, every week.

Best regards,

Robert H
Customer Support
Videoslots.com

Ticket History
(Client) Posted On: 01 November 2016 08:37 AM

HI PLEASE UPDATE ON MY MISSING DEPOSIT

Jani H (Staff) Posted On: 01 November 2016 08:49 AM

Hi there 

Thank you for contacting our support.

Unfortunately we don't have any updates yet for you. As soon as the funds has been located, we will be in contact with you right away. Sorry for the inconvenience what this causes.

Should you have any further inquiries, please contact our support.
We are here 24/7 for your convenience.

Best regards,

Jani H
Customer Support
Videoslots.com

(Client) Posted On: 01 November 2016 03:30 PM

This is unacceptable.

How could a top ranked casino not able to locatr players cashbdeposited for
over 2 work days?!!

we trust you thsts why we deposit here. I can also understand the tech
issues lately , but 2 work days you cant find 20some gbp and without any
notices sent to me inforning what is going on does bot feel like h feel
like you care much besides when we doposit.

I gave you all the info needed and money is missing from my accout.

Please credit my account now or i have no optikn but to report this to
casinomeister askgamblers , thepogg, etc...

On Tuesday, November 1, 2016, Support Videoslots
wrote:

> Hi there ,
>
> Thank you for contacting our support.
>
> Unfortunately we don't have any updates yet for you. As soon as the funds
> has been located, we will be in contact with you right away. Sorry for the
> inconvenience what this causes.
>
> Should you have any further inquiries, please contact our support.
> We are here 24/7 for your convenience.
>
>
> Best regards,
>
> Jani H
> Customer Support
> Videoslots.com
>
> Ticket History  (Client) Posted On: 01 November 2016 08:37
> AM
> ------------------------------
>
> HI PLEASE UPDATE ON MY MISSING DEPOSIT
>
>
>
> Ticket Details
> ------------------------------
> Ticket ID: OSQ-227-17131
> Department: Videoslots.com Support EN
> Type: Issue
> Status: In Progress
> Priority: High
>
> Support Center: https://support.videoslots.com/index.php?
>

Nelda S (Staff) Posted On: 01 November 2016 04:03 PM

Hello Hui-Xin,

Thank you for your reply.

Unfortunately we cannot do anything about this from support. But our Financial Department is doing their best to solve this as soon as possible.
As soon as we get more info from them, we will inform you.

We apologize for any inconvenience.

In a meantime if you have any other questions, feel free to contact us again at any given time.

Best regards,

Nelda S
Customer Support
Videoslots.com

(Client) Posted On: 04 November 2016 06:18 AM

Hi,

It is unbelievable that you finance can not locate a payment that has been
confirmed by skrill.

Please update it has been 6 days already.

[image: Inline image 1]

On Tue, Nov 1, 2016 at 11:03 PM, Support Videoslots
wrote:

> Hello ,
>
> Thank you for your reply.
>
> Unfortunately we cannot do anything about this from support. But our
> Financial Department is doing their best to solve this as soon as possible.
> As soon as we get more info from them, we will inform you.
>
> We apologize for any inconvenience.
>
> In a meantime if you have any other questions, feel free to contact us
> again at any given time.
>
>
>
> Best regards,
>
> Nelda S
> Customer Support
> Videoslots.com
>
> Ticket History * (Client) Posted On: 01 November 2016 08:37
> AM
> ------------------------------
>
> HI PLEASE UPDATE ON MY MISSING DEPOSIT
>
>
>
> *Jani H* (Staff) Posted On: 01 November 2016 08:49 AM
> ------------------------------
>
> Hi there 
>
> Thank you for contacting our support.
>
> Unfortunately we don't have any updates yet for you. As soon as the funds
> has been located, we will be in contact with you right away. Sorry for the
> inconvenience what this causes.
>
> Should you have any further inquiries, please contact our support.
> We are here 24/7 for your convenience.
>
>
> Best regards,
>
> Jani H
> Customer Support
> Videoslots.com
>
> ** (Client) Posted On: 01 November 2016 03:30 PM
> ------------------------------

>
> This is unacceptable.
>
> How could a top ranked casino not able to locatr players cashbdeposited for
> over 2 work days?!!
>
> we trust you thsts why we deposit here. I can also understand the tech
> issues lately , but 2 work days you cant find 20some gbp and without any
> notices sent to me inforning what is going on does bot feel like h feel
> like you care much besides when we doposit.
>
> I gave you all the info needed and money is missing from my accout.
>
> Please credit my account now or i have no optikn but to report this to
> casinomeister askgamblers , thepogg, etc...
>
>
>
> On Tuesday, November 1, 2016, Support Videoslots
> wrote:
>
> > Hi there ,
> >
> > Thank you for contacting our support.
> >
> > Unfortunately we don't have any updates yet for you. As soon as the funds
> > has been located, we will be in contact with you right away. Sorry for
> the
> > inconvenience what this causes.
> >
> > Should you have any further inquiries, please contact our support.
> > We are here 24/7 for your convenience.
> >
> >
> > Best regards,
> >
> > Jani H
> > Customer Support
> > Videoslots.com
> >
> > Ticket History  (Client) Posted On: 01 November 2016 08:37
> > AM
> > ------------------------------
> >
> > HI PLEASE UPDATE ON MY MISSING DEPOSIT
> >
> >
> >
> > Ticket Details
> > ------------------------------
> > Ticket ID: OSQ-227-17131
> > Department: Videoslots.com Support EN
> > Type: Issue
> > Status: In Progress
> > Priority: High
> >
> > Support Center: https://support.videoslots.com/index.php?
> >
>
>
>
> Ticket Details
> ------------------------------
> Ticket ID: OSQ-227-17131
> Department: Videoslots.com Support EN
> Type: Issue
> Status: In Progress
> Priority: High
>
> Support Center: https://support.videoslots.com/index.php?
>

Ticket Details
Ticket ID: OSQ-227-17131
Department: Videoslots.com Support EN
Type: Issue
Status: Open
Priority: High

Support Center: https://support.videoslots.com/index.php?

Hi HUI-XIN LIN,

Sorry to hear that. We're going to contact the casino rep and forward you message to them. We'll keep you posted. Hope it will be sorted out soon. 

Hi HUI-XIN LIN,

We've been informed that your issue was resolved. Could you please confirm that? 

I cannot imagine that it isnt resolved ... This casino is certainly one of the best out there...

Although I think a week waiting time for a dissapeared deposit isnt good though ... But videoslots has been dealing with some issues past week aswell (one day website was also offline for almost 10 hours in total)

Hi 

My user name on your site video slots site is clax1690. There was a fault the other day in a slot battle that I had entered , I paid my £1 buy in  and had just purchased my last rebuy making a total of 3 and disaster happens , The system for some reason would not allow me to use them after a payed and was in a fair enough postion to win or even placed with the forty spins I had remaining, but the system keept telling me no the battles closed,, so after sending screen shot and it being investagated I receved a refund ,  in £1 slot battle tokens which are basically of no use because they can not be used for rebuys,, and a can only play battles for £1 which have no rebuys winner takes all type thing,, and you dont have that many ,, also I do not wish to play this type of battle,,, now the only other way to use them is for me to pay all the rebuys my self which would cost me £3 a token total of £12 to get the use of MY £4 this is not on ,,, I asked for the tokens to be removed  and the £4 to credited to my account and then I CAN CHOOSE HOW I WONT TO GAMBLE MY MONEY AND ON WHAT GAME but live chat tell me theres nothing can be done about this ,,, but by law trade discriptions act it is my right by law to receive cash refund ,,, am also astounded that this is such a big issue and think yous are being totaly unreasnoable after all its my money I wonted to play that battle not winner takes all it is my option and choice where what and when a spend my money please could you fix this as live chat are basically saying ... take it or get to fox,,, I play here alot and spend the same and here i am being treated in such a manner, that no customer should    

  regards stephen user name clax1690

Hi stephenclax.mclachlan,

Your message has been forwarded to the casino. We'll keep you posted.

Hi stephenclax.mclachlan,

The casino forwarded your complaint to the relevant department to look into it. As soon as we hear from them we'll let you know. 

Hi Stephen,

I am first of all sorry that it took a while to reply to this thread. We have looked at your case and we have refunded 3.38 pounds that are 4 euros in todays exchange rate. We have also added 25 FS to Arcade Bomb that are wager free as a small token as sorry. 

Our tech team have found the issue to the problem and we will implement a fix soon for this. We are sorry for the inconvenience this have caused.

Br,

Daniel

I think videoslots gave a great solution in the end ...

I didnt expect anything else though from the best casino out there :) !!

Way to go :) !

Hi all,
 

I do not have any timeframe yet when the maintenance is over, but this is an update. 

We have identified the problem, and we have now got it confirmed that it was because of hardware failure that our new servers performed so poorly. We are right now working on changing everything back to our old servers and then we have to work on fixing our new ones and do more testing than ever before we change to our new servers again in the future.

Compensation.

We will when the servers are confirmed stable again, send out freespins five days in a row to everyone. We hope that what happened on Friday the 13th can turn into something positive

Regarding Battle of Slots Freerolls.

Those players here who have made a deposit during January month can contact me via PM with your username, and we will give you a freeroll reward so you can play the time you have lost during the downtime we had. 

Br,

Daniel

Hi,

Compensation.

We will when the servers are confirmed stable again, send out freespins five days in a row to everyone that have made a deposit. We hope that what happened on Friday the 13th can turn into something positive

Just wanted to add that part that you need to be a deposited player to get a part of this compensation.

Br,

Daniel

Dan ... When can I expect the freespins ;) ... Videoslots is running again ... And I also played ... But would love some spins though :D 

Videoslots confiscated $25,000 and closed account without notifying account owner I just had a really unpleasant story with videoslots. They closed my account and confiscated about $25,000 of winnings, all of this without even bothering themselves with notifying me via email, yes, you heard it, videoslots closed account without notifying owner of it. Recent chat log with support, after account been banned for some time now Adam L: How can I help you? 04:39Anatolii: whats happenin with my account? 04:39Anatolii: i don't recieved any email 04:40Adam L: Your account is locked for a security review, we will contact you via e-mail with information regarding this 04:40Anatolii: you told me the same yesterday 04:40Anatolii: but i still waiting Adam L: Yea but you should receive a e-mail about this soon Adam L: I do not have more information right now unfortunately As I found out this from my friend later, this was done on grounds that I was multi-accounting. My account is fully verified by videoslots by the way and my Skrill account which I used for deposits also fully verified and has many years of transactions. I didn’t use any bonuses on videoslots, ever! Because this is what most people accused in multi-accounting do. My account was used by me and my friend and videoslots management was very well aware of this before and was okay with this! My friend is a Russian high-roller, casino blogger, casino owner and one of the biggest affiliates in Russia, he also likes to stream, which we occasionally do together and I have a lot of proofs of this. Here, for example, we are streaming at RedStar casino together https://youtu.be/ihBrJc_7rIA?t=976. We been streaming together for years now I must say. So on November of 12 he asked me to create an account at videoslots so that we could start streaming there. Naturally I went to his blog about casinos (which is by the way top 1 affiliate website in Russia) to find about videoslots there. I know that his blog always has the most recent “mirrors” of websites, since Russian internet providers always ban casino websites lol. So anyways, I went there for a “mirror” and soon enough made account at videoslots. The main problem here, as I already stated, is that videoslots management was very aware of me and my friend playing together on one account, as we contacted them previously and they had no problem that my account was being used by us, and I provide this chat log below with videoslots vip manager as a proof, it’s my friend speaking there: 1/17/2017, 12:21:23 PM Kennyc_VS : Hello :) Kennyc_VS : Hope youre doing well. I've looked into your account and it seems like we're still missing a few documents we requested. 1/17/2017, 12:38:53 PM ttrcasinoru : hi ttrcasinoru : who are you? ttrcasinoru : ahh Kennyc_VS : My name is Kenny, i work for Videoslots. I'm the Head Of VIP. ttrcasinoru : you are from VideoSlots Kennyc_VS : i am indeed . ttrcasinoru : it's actually my friends account ttrcasinoru : we play togethet ttrcasinoru : did u see our stream? ttrcasinoru : https://youtu.be/boG74oBcaLc Kennyc_VS : Yeah i saw the video :) Kennyc_VS : Fun stuff! :) ttrcasinoru : so we waiting when will be ok and resume to play ttrcasinoru : is it possible to increase the maximum limits? Kennyc_VS : Which limit do you refer to? ttrcasinoru : i don't known Kennyc_VS : :D Kennyc_VS : hard for me to help then  :) ttrcasinoru : actually we plane to play in various casinos 1/17/2017, 12:42:30 PM ttrcasinoru : because i am promote new website ttrcasinoru : http://slotrunners.com/threads/videoslots.1486/ ttrcasinoru : will be create if you can share someone who can reply in this topic Kennyc_VS : Haha i see ttrcasinoru : and i will play u at top1 of our rating) Kennyc_VS : so you want to increase the deposit/withdrawal limit then? ttrcasinoru : on slotrunners ttrcasinoru : yeah ttrcasinoru : about 100k$ ttrcasinoru : now is 40? Kennyc_VS : 30. Kennyc_VS : Will have a look Kennyc_VS : however, i need to speak to the owner of the account to be able to do anything, due to safety reasons. ttrcasinoru : yeah, sure ttrcasinoru : he is sleep now i think) Kennyc_VS : Can you please email me to [email protected] - from the email registered on the account, and the account holder. ttrcasinoru : ok ttrcasinoru : i will say him to do it ttrcasinoru : what kind of docments are missing now? And here’s a screenshot proof of this happening http://i.imgur.com/0aP7p4k.jpg So, as you see, it seems like videoslots vip manager had no problem at all with this, they even made a cashout for me the previous to this story day, all the while knowing this. I guess the win wasn’t significant enough and they didn’t bother themselves with it, as it was a good hype for casino, a high-roller stream. Here is this stream after which I was allowed to cashout: https://youtu.be/boG74oBcaLc https://youtu.be/7Sn2205YPrY After next session, however, they didn’t allow me to cashout winnings as my friend had a huge winning session by the end of which he had $60,000 on his balance (during the stream the number even reached $90,000). You can see proof of these winnings in two following videos: https://youtu.be/7REK8RCfi48 https://youtu.be/Pd1BY1g5BpQ As I see it, videoslots applying their double standards on me, as I know for a fact, that some other twitch streamers partnered with videoslots using same account to stream there too, I just don’t want to call the names here. So here it is, they banned an old account of my friend too, which had tens of thousands of lost deposits, why don’t they return those money too if they think what they just did is righteous? Or it’s all good while you losing and suddenly became strongly prohibited once you win big? Is that right? The main point I’m trying to make here, is that videoslots management was well aware of that me and my friend were using same account for streaming, they let us depositing and playing while there were no big wins, once we won substantial sum, they confiscated all winnings. My friend made a video-explanation of this situation https://youtu.be/SYAtdia5LEk

Hi Slotrunner,

I'm sorry to hear about the issues you're having with the casino. They have been notified and we are waiting for the reply. Could you please send your casino username in the meantime? 

Hello everyone,

We have received a lot of questions regarding a certain player who also is an affiliate and the closure of his account after streaming.

On the 18th January, we received reports of a high limit player streaming Videoslots on Twitch.
When investigating the account, we saw that the registered player was not the same person that was playing on the account on Twitch.Further investigation lead us to understand this was one of our affiliates.
When looking up the affiliates account registered in his own name, we saw that he was self-excluded from gambling at Videoslots.
That automatically voided all play as per the rules of our regulation and account was closed. All deposits were also returned minus any previous pay-outs.

Not only was the affiliate playing on someone else account while being self-excluded, this account was also tracked to his own affiliate account.
So, on all his losses he would get a big part back in affiliate earnings with no negative carryover. Getting a big advantage over the casino and breaching our terms and conditions.

The affiliate has made public claims that he had our permission to do this, but that is not true. The affiliate had contacted our VIP department to ask if we could raise the deposit and withdrawal limit on his friends account and that they used to play casino together. Our VIP department responded that the owner of the account had to do the request. Nothing else was communicated from us regarding this.

Under no circumstances would Videoslots allow a self-excluded player to gamble on anyone else account.

Br,

Daniel

But you saw the stream first time around, knowing that self-excluded guy was streaming with his friend on friend's accout, and yet you let him cash out first time, you had no problem with that, as the win wasn't substantial. The next time when his balance was running up to $90k, I'm pretty sure you knew what was going on already, why didn't you closed account immediatelly then and suspend the play? Been waiting for him to lose all the money? And only when cashout was requested you confiscated all the winnings. I'm pretty sure you wouldn't utter a word if he'd lost all his money, right?

Basically what you did, is that your vip manager encouraged depositing more and streaming more, because highroller streaming at videoslots attracts a lot of viewers, and you were all good while he was streaming, you knew during the stream already who was playing on whose account, but you didn't suspend the play, waiting for him to lose all the money while streaming at your casino and gathering viewers.

Hi Slotrunner,

Our VIP department was contacted by the affiliate to increase a referred players deposit and withdrawal limit. We responded that the account holder had to contact us for such request. Then a link was posted to a YouTube clip on someone streaming Videoslots.

Our VIP agent was never aware that this someone who was self-excluded was playing on someone else's account tracked to his own affiliate account. At that time, we did not have the information that we had later and that prompted our steps.

Regardless if the game had been won or lost, all play had to be voided under the rules of our licences.

If you have further complaints, please send them direct to MGA. We will not comment on this any further.

Br,

Daniel

Im more than 100% confident that videoslots handled this situation with the proper care that it needed. There is no need to further accuse videoslots of things that you arent aware of or dont really know the ins and outs about. 

They explained it all very clear and for me I am positive that they did the right things at the right moments!

Way to go videoslots and keep up the awesome job/work you are doing for years !!!

So why don’t you void all bets on the second banned account that has tens of thousands of lost deposits and be consistent with your claim? Any halfwit knows that you would never void bets if money had been lost, please… You just apply rules when it benefits you, not when you have to. Double standards.

I am so disappointed with this casino. They do not have a fair reward system.

I deposit many times a week and never get codes. Know that Swedish players have been given codes in the mail every month from December - mars - Bonus + spins. And nothing for me. Very frustrating.

And I am registered for the news letter.

From today I will play at a casino that treats its players fair.

Hello Tinka5555.

I have sent you a private message.

Best regards,

Daniel.

Hi, German players can play there now/again :)

Cool; welcome back dear players from Germany at videoslots ... the best site in the worldwideweb :D :)

Hi and welcome any freebies lol

Hey guys,

From today and onwards this will be Videoslots new official rep, and we hope that we can maintain the level of excellency that Daniel has held here. One big change here is that there will not be one single person but a whole team dedicated to providing you with answers and assistance.

This team consists of William, Tom, Joseph, Ida, Henrik, and Johan where we have four native Swedish speakers and one native Finnish speaker, should you prefer to communicate in one of those languages instead of English.

We have worked under or alongside Daniel for several years and recently we have been part of assisting with your requests, which we hope will have given us a bit of a head start.
Please do not hesitate in reaching out to us with any question or query, we will be eager to help!

Best regards,
Videoslots team.

Welcome on board. Thanks for joining our forum. 

What happened with Daniel?! 

Ofcourse a big warm welcome to all the new people from Videoslots !! ;)

is the wagering for freeroll battles changed and highier than before?

 you need to have deposited EUR 20.00 and wagered EUR 500.00 in the last 14 days.

it was 200 ore 300,- before?

Always been 500 for most battle. Only a few battles that are 200

200,- is onley for the free sit & go  battles i never see 500,- wagering for the daily freerolls only 300 and 20,- deposit .

I also thought it was 500 for most battle.

Maybe haven't paid attention to it before.

wy have videslots changed there terms for Sit & Go Battles / Battles ? i looked back and then i saw the times for the Sit & Go Battles / Battles where around the month ore more now i its 1/2 weeks . and wen i played every week they send me every weekend free battle ticket wen you dont need it ! its a good casino and played here alot 1of my faverits but its wat i saw.

Hi Guys,

The requirements for the normal freerolls are the same as they have been before. You have to wager €500 over the last 14 days and deposit at least €20 also there is one battle each day with a lower requirement of €200 wagered. 

We have, however, increased the requirements for the SNG battles from €200 wagered up to €500 for the Sit and Go battles we have during December. 

Best regards,
Team Videoslots.

Sit and Go battles i looked in emails

Sit & Go Battles will run every day between the 16th October and 18th October 2018 from 19:00 until 23:00 GMT.
To be able to participate, players are required to deposit €20 or more and they also need to have wagered at least €200 between the 19th September 2018 00:00 GMT and the start of any of these battles. All battles are played in EUR.

thats noth 2 weeks and so i have more emails so it is changed?

Supposedly they allow u port your already registered videoslots account over to register . Which when I think about is sooo unfair as some jurisdictions will allow u on both sites giving u true access to oldskool and newskool promos.. 

Posted here yesterday about that freeroll ticket code , well I made less than £1 from epic Thursdays lol!!  lucky for me one set of 6 spins on eastern emeralds errored and they reissue me 6 on planet fortune which pay me £13 turned that over for a few hours knowing my battle would expire today.. and now to add insult  to injury I'm still short on xp 2100(ish) despite  over £300 in deposits a battle weekend, frenZy Monday, an epic thursday, and weekend booster can't believe I'm still short.. 

P.s I know this isn't quite the the right thread to be posting this, but,  I now feel tonnes better after airing my misery.. lol there is bad luck, and then there is videoslots lol 

Hi mark hertrich,

Please private message me your casino username so we can notify the casino rep.