VeraJohn Support and Complaints Thread

Hi all,

Vera&John is finally represented here at LCB's awesome forum!

We'll do our utmost to help you out, answer your questions and make sure that your experience at Vera John is immaculate.

For 24/7 support you can always send an e-mail to support[at]verajohn.com, call or chat with our live support.

Good luck and have a great day!

Kind Regards,

Nick

Hi Nick,

Great to have you here! Thanks for supporting our wonderful members:)

Hi Nick and a warm welcome to the forum.  Glad to have you here for us all.

blue

Welcome Nick

Looking forward to you opening the danish casino soon again

A warm welcome Nick.


  Johan   

for DUTCH version LCB click here / Voor nederlandse versie LCB inclusief Nederlandstalig Forum klik deze link

A warm welcome Nick.


  Johan   

for DUTCH version LCB click here / Voor nederlandse versie LCB inclusief Nederlandstalig Forum klik deze link

Thank you for the warm welcome! It feels great to be here!

Hey Nick

Huge SPAM list sorry

Nice to see danish casino up and running again but....

How come still no withdraw to skrill since you take deposits from there just fine.

And is there more to come? 6months to add nemid and thats about it of changes i can see at the website, besides some slots is gone.

Was really expecting more after 6months waiting for a rebuild for the better and bigger library of games, and its saying you offer hundred of video slots but as of right now its only 25, i know your do on international casino but false advertisement for danish customers.

Like check http://www.verajohn.dk/slots huge banner click to play "jackpot 6000" which you dont offer website is just a huge mess like before you closed it 6months ago, was often banners for new game releases you dident offer for danish customers.

And how come none direct link to http://www.verajohn.dk/slots in the top banner you gotta read the text on the bottom and click "banditter" to even get there cause there is 3 slots we are allowed to play but if you dident notice none would ever be wiser.

Morning kazzi,

You have several valid pointers and I'll direct them to the right persons. Having promos for games that are not playable shall not be an issue and is definitely something that must have been overlooked.

Thanks for the feedback and I'll get back to you on your other questions.

Hi again,

Now I've spoken to all the relevant persons and here's how it is:

The Danish site wasn't down due to a revamp, the site was down and had a major system overhaul to be compliant with Spillemyndigheden's rules and regulations. Now when that's done, VJ can start to move forward with developing the Danish site.

Skrill - no problem to withdraw funds to Skrill, just send an e-mail to support and they'll help you. Tech is working on implementing the functionality to withdraw funds "automatically" and that will be in place in a near future.

The number of games offered has everything to do with the different games suppliers legal rights to offer games on the Danish market. We're confident in saying that we'll be able to launch more games soon.

Regarding the other issues I can assure you that they have been forwarded and will be taken care of ASAP! 

I hope that this helped and that we in time will be your preferred choice of casino.

Have a great one!

Thanks nick.

Will keep a eye on the website, and good to know with the skrill option since thats my prefered way to move money fast and secure.

Ok - so yesterday i did my ID and did some deposits and today i did a few more deposits - then i hit this beauty on jack and the beanstalk - *image below*

And now i try and withdraw and there is still no moneybookers options - and live chat offline until 3pm CET time and i tried calling and emailing, no response

I hope that information about sending an email and they process to skrill works, i hope so, i will just now have to wait 3 more hours - im not very happy that there support is offline basically 16 hours a day and is only available for 8 hours, this is crazy - why do they only have support for 8 hours

Please can you ADD SKRILL TO WITHDRAW OPTIONS - THIS is the only method i use now for depositing and withdrawing

Thanks

DreamRJ

Anyone?? - and does the rep even still use this forum ??

Try messaging the rep direct HERE.  Hopefully a copy will go to their email inbox too.

blue

I got my withdraw now - when the chat came on at 3.15pm CET they did it after a hour of me speaking to them in support.

Luckily the withdraw was above £50 so i didnt get that £5 fee, that fee is disgusting, there should not be any fees for withdrawing

that is the only bad thing i have to say about this casino, is the fact that support is only 8 hours a day and the £5 fee for withdraws below £50, oh and the fact Skrill isnt in the withdraw options page too

DreamRJ

At least you got it which is the main thing.  Well done on the win.

Its the weekend. The rep will be back in the office on Monday.

I have notified him as well just in case.

Hello

This is aemonmelgert@hotmail,com log in
Ihave a question,made yesterday 700 euro deposits and the last week almost 1000 euro.
And i asked for a small free chip wich was rejected?
wait for response
thank you

bye bye

Hello

Sorry for a bit messy mail but i copy paste it from my earlyer written messages 

Hope 2 hear soon from you and th you

Bye bye

Aemon melgert

My log details are my mail adres

Hi aemonmelgert,

We'll forward your email address to the casino and hope they'll get back to us shortly. 

I'm a new player

I made mistake to deposit at verajohn casino and currently I did many times claim but I haven't got any responses.

Do you have a problem with payouts? Please provide us with your casino username so that we can contact them to look into it. 

i ilike vera and john very much they have a bonus every day consist out of ten coins and a other coinn reward system trough other options on doing things on the site like inviting friends rating games before also rating game rooms alot of chooses between difrent games and quik payouts i like vera and john alot its a very good casino do big up to vera and john !!!!!!