Vbet Casino Support and Complaints Thread

Hello HLecter,

No, we still haven't received a reply from the casino regarding your complaint. We've sent them another reminder email.

Hi HLecter, 

We totally understand the challenging situation that you went through. We have examined your case once again and, have to inform you that, unfortunately, there were incorrect odds offered for the match so why your bet was returned. All the clarifications regarding this matter was stated in our general T&C which truly states that in this kind of case we refund only the bet amount, not the win (win amount) itself. Please have a look to our T&C for more details: www.vbet.com/general-terms-and-conditions

We hope that this is a solitary instance that you are facing inconvenience and you will enjoy your game with VBET hereafter.

Let us know if you have any questions left.
Best regards,
VBET Team

I have detailed why these ratios are correct. Anyone can check this information. By your unwillingness to give away my honest winnings, you officially confirm the fact of stealing my money. I hope the licensing authority from Malta will sort out this situation and make you return my money. And also I will try to make as many players on various resources as possible learn about this situation and stop trusting you with their money. The NBA Finals is a global event and a lot of people have personally followed the lines and understand that there was no mistake in my bet. And whoever wants to - he will look at the history of coefficients and lines.

Hello HLecter,

We've asked the Casino Representative to provide us with evidence for the incorrect odds offered for the match in question. We'll keep you updated.

Hello HLecter,

We've received the following reply from the Casino Representative:

"Each gambling company has its own way and method for odds calculations and unfortunately, we cannot provide any detailed information regarding this matter as the info is confidential. However, as we greatly value our reputation and we do care for each of our users we are ready to transfer Igor a win in an amount that is equal to the largest odd at that moment for that market which was 1.9. We can calculate the win with the mentioned odd and transfer the money to his account. This is the best what we can do."

Hello. I'll start with my decision - I agree that they return the winnings at the odds of 1.9. Note that while this has not happened, I have just checked this bet in my account.
Now I will describe the situation why I made such a decision. They copy the line to basketball players with bet365. There is nothing wrong with that, and many bookmakers do this. You can check it at any time when bet365 gives a line on basketball players. For example, it will be tomorrow in the Euroleague. The problem with bet365 is that for those who win, they cut the maximum bet to $ 1-5 and therefore you go to bet with those who copy their line. This rate was at the time of my bet 365 2.4, also 2.4 in other bookmakers that copy their line. I did not place a bet at bet365 due to the limited maximum, but on a basketball forum I found a person who bet on the same event in another bookmaker with a coefficient of 2.4 and he can take a screenshot of his personal account, in which not only this one is visible rate, but that it was calculated as a win. I know that there are services that track and record all odds on events in the largest bookmakers. Using them, you can also prove that there was a coefficient of 2.4 in bet365. I am not a professional gambler and in order to fully understand this issue myself and provide you with screenshots from special sites that store the bet365 line, as well as many bookmakers in the world where it will be seen that during my bet the coefficient was 2.4, I will need a huge amount time. The difference between 2.4 and 1.9 for me is $ 125. I am willing to pay this price to close this issue and save my time.

Hello HLecter,

Ok, the Casino Representative will be notified that you agreed with his proposal.

Hello HLecter,

The Casino Representative has just advised us that the correction of the winning has been done and it's been added to your account. 

I confirm the addition of money with koef of 1.9 to my account. I thank you for helping to get some of my legitimate money back.

Hello HLecter,

You're welcome. We're glad to hear that. Thanks for letting us know.

My Vbet10 account (432446698) betting history is in review from last 5 days , still no update , there restricted my funds withdrawal. Please help my to withdraw my fund and complete that review quickly they do not giving me time frame for review

Hello Shubham,

We've sent an email to the Casino Representative and asked her to look into this. Keep you updated.

Thank for help they solved my problem

You're welcome Shubham. Thanks for letting us know!

Terrible! My experience at Vbet Latam was the worst possible!

They run promotions that they do not honor, just as false advertising to attract players

I, innocently, participated in one of them, won and they simply didn't honor it. On other sites and review forums there are players complaining about similar situations

This is absurd! The site does not have the slightest ability to organize a promotion between players and check the results correctly, rewarding those who won

My advice to everyone is: never create an account on this Vbet Latam site. Never deposit your honest money with them! Because in the end you will be robbed. I went. So friends, look for other bookmakers alternatives to have fun and play

Hello itajunior,

First of all, welcome to LCB, and Happy New Year! 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello itajunior,

Can you please send us your casino username/id via private message?

Hello itajunior,

We're still waiting for your username, if you would like us to try to assist you with your issue please send your username via private message. 

Hello itajunior,

Since we never received your username we're going to close this complaint. 

Hello lcb, please my vbet account is locked with about 1000ghs (82usd) in my account, my account is fully verified, ive made successful deposit and withdrawals in my account, account got locked after i made a withdrawal which wasnt processed, i mostly play sports and sometimes casino with no bonus

Its being over a week now since

Hello Zend7,

First of all, welcome to LCB!

Did the casino support first provide an explanation for why your account was closed? Or did they perhaps send you an email notification?

Please send us your casino username via PM so that we can contact the casino rep and check your account.

Thank you.

Please no they only said review on my account and its being over a week

Hello Zend7,

Thank you for providing us with your account details. We've sent an email to the casino representative. Please keep an eye on this thread for updates.

Thank you lcb i will

Hello Lcb, I was just  unlocked, thank you so much for the support 

Now my account is active. Appreciate your support. Thanks

Now a member of lcb Ill acknowledge you. Thank you

Dear Zend7, 

You are most welcome! Glad we could help! 

We got a response from the rep:

The account was reviewed by departments within the company as part of a routine procedure conducted in line with our Terms & Conditions. This regular check has now been completed and the account has been reopened.

We apologize for any inconvenience this may have caused the player.

We will now mark this case as RESOLVED.