Vbet Casino Support and Complaints Thread

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Vbet Casino

Hi Vbet,

Welcome to our forum. Hope you're going to have a great time with us here. 

Welcome to the best forum online! Thanks for being here to assist our wonderful members.

hi there

i deposit last friday with bitcoin till today am still waiting no balance 

everytime i contact the chat i got the same answer "The relevant department is still busy with the issue, I will inform you via your inner message as soon as i get the update about the issue. 

could you fix this please thanks 

ID 27697689 "[email protected]

Hello abuzmaster,

We've sent an email to the Casino Representative. Keep you posted.

i got scammed by them too, the LATAM site, avoid at all cost this casino

Hello henrique_83,

If you want us to contact the Casino Representative regarding this issue, please send me your casino username in PM inbox.

Hello IM82,

We've sent an email to the Casino Representative regarding your account issue. Please keep an eye on this thread for the updates.

Hello IM82,

We've received a reply from the Casino Representative. They're looking into your account now and will get back to us as soon as they find out what happened. Keep you posted

Hello IM82,

Please be aware that the Casino Representative was attending iGaming conference in London last week. He has replied to us that they are looking into your case. As soon as we receive a reply from him, we'll let you know. 

Thank you for your patience and understanding.

Hello IM82,

According to our terms and conditions and for security reasons the company has the rights to request any additional document at any time.

In order to fully verify your account, we kindly request to send all the additional documents as per our CS team request.
The customer account is blocked due to his refusal to send the additional documents.

Hello IM82,

The reason your post has been deleted by our admin is because we don't allow duplicate posts which are spamming the forum.

The casino has the right to request the additional documents for the verification purposes and if you want us to help you, please provide them with the requested documents. 

Please note that our Complaints service is free of charge and neither casinos nor members are paying us for this service.

The ultimate proof of address i use with the craziest casinos is a pdf of my bank statement/credit card. With that they have 0 chance of getting out of it. If they do you can sue.

p.s.: They sometime try to pretend they can't open pdf file. Then you have the ultimate proof they are not going to pay because who run a online business and can't open pdf... As any laptop/tablet/whatever can. Just corner them with that and after if they still decline you got your 100% proof they are stealing you on purpose and you can 1- sue them 2- make them look like a complete band of monkeys to the whole market and discredit the brand completly.

Hope it helps.

Hello IM82,

We have asked the Casino Representative to look into your case once again and double check everything. 

We would like to kindly ask you once again not to post the complaint about this issue everywhere since it's spamming our forum. Please note that this rule applies to all LCB members.

Thank you for your understanding and cooperation.

My VBETLATAM account ID is: 192367967

My experience on this site is the worst possible

I do not recommend anyone to create an account or put money on this VBET site

Nor on any other site of the BETCONSTRUCT group

My account was fully verified with my documents and I received confirmation of this

After that, I made my first deposit and, on the same night, after few earnings, the site blocked my account

They stole my deposit and all my winnings

Please stay away from this VBET site and everyone in the BETCONSTRUCT group

Be careful. They are scam

Hello abaskbi,

We've sent an email to the Casino Representative regarding your complaint and asked him to check what's going on. Please keep an eye on this thread for the updates.

My account was now reopened and I can to use my money for to play in VBet

Thank you very much for the space, @Sidney and all team LCB

Best regards

---------

Please, @Sidney @MelissaN @zuga or other moderator: remove all those my posts above here in current topic which I wrote with my old username (@IM82), as too all my reviews on jswqzs.com/casinos/vbet/comments which I wrote with my old usernames @IM82 and @Ilmar

After this, you can to delete this 2 my old usernames (@IM82 and @Ilmar) and let available only my current username @abaskbi as I will to use this here on forum and for other LCB services only with this my actual username, as only can to have active one

Updating the case above...

[RESOLVED] Complaint dispute on VBET (Betconstruct)

I have been a victim of these companies and I am beginning to believe that they are dishonest and are online only to earn money from honest users. I hope I'm wrong

My VBET LATAM player account ID is: 192378215

Searching the internet today, I discovered that this company also works with other names and links (Betconstruct and Radon B. V.)

I want to alert all users about these companies. Stay away from them! Do not register on them! Don't put your money on them!

I registered my account, did all the procedures to have my account certified, sent the requested documents in the member area, were accepted, the status of my account was changed to "verified", in the support chat the person confirmed that my account was completely verified and that I could deposit / withdraw / play with all available services. I have all the screenshots and copies of the chat conversations with the support, which confirm all of the above

So, I made my first deposit. After a few bets I made a small profit and, on the same day, the site blocked my account, with a balance of 368.60

The result of this is that the site has all my earnings (271.60) and has not paid me. Yes, I agree that this is not a lot of money, but I won it by playing honestly, in sports, and I need the company to honor its industry and reopen my account with my profit balance of 271.60 for me to continue playing to complete the pending turnover of the promotion I won

I will try to help their support and, if my account is reactivated, I will update my review here, removing the negative note

Hello Ray95,

We've sent an email to Vbet Casino Representative and asked him to check what's going on with your withdrawal. Please keep an eye on this thread for the updates.

Okay, Sydney, please try to help me. They ignore me, they don’t respond, I’ve tried all possible contacts at all email addresses

Worst possible experience in this company

I believed in VBet. I thought it was an honest site. But it is not. They operate in the gambling market with several names, for example: Vivaro, Betconstruct, Radon B. V. and others

Attract the user with beautiful marketing. But, after the person creates the account, check with documents, receive confirmation that everything has been verified and that nothing else is necessary to pay to play or withdraw profits, the problems begin

You deposit your honest money, you play and, if you win, they block your account. Only if you are a losing player, your account will be active, so you can lose more and more

VBet Latam player account ID is: 192378215

They have 271,60 EUR of mine! They didn't pay me. Don't reopen my account so I can keep playing!

They ignore me in support for weeks! I've already written for all possible emails

I want my money. I won playing honestly!

I want to alert all users about these companies. Stay away from them! Do not register on them! Don't put your money on them!

I will update here and change my review in case of honest resolution of the case. I want my account reopened, with my winnings, to continue playing

Hello Ray95,

We still haven't received a reply regarding your complaint. We've sent them a reminder email. Keep you posted.

This is the most dishonest company in the gaming industry: VBet (also known as Vivaro, VBet Latam, Betconstruct and Radon B. V.). If you deposit and lose, your account will be active, so you can deposit more. But if you win, they will block your account and steal your money!

I registered my account, did all the procedures to have my account certified, sent the requested documents in the member area, were accepted, the status of my account was changed to "verified", in the support chat the person confirmed that my account was completely verified and that I could deposit / withdraw / play with all available services. I have all the screenshots and copies of the chat conversations with the support, which confirm all of the above

So, I made my first deposit. After a few bets I made a small profit and, on the same day, the site blocked my account, with a balance of 368.60

This company has all my documents photos, photo selfie with documents, proof of address, financial and payment proof, everything necessary for account verification!

They blocked my account, stole my money and confessed to doing this for no reason!

In the words of the agent support named ELLA: "The betting company has the right to block any player account without one reason"

In other words: if you deposit and lose, your account will be active, so you can deposit more. But if you win, they will block your account and steal your money!

This is how this company works. They are thieves and stole my money

This is the alert that I leave for all users here. Look for another site to play. Do not register a VBet account or put money there!

Hello Ray95,

The Casino Representative replied that they would look into your account and let us know what happened. However, we still haven't received a reply what's going on with your account and withdrwal. We've sent them another reminder email. 

Hi Ray95,

I am sorry to hear that you have issues with withdrawing your money. To be able to help you, can you please provide your player ID so we could find your details in our system and was able to help you?

Thanks in advance. 

Hi, friend

VBet Latam player account ID is: 192378215

Waiting resolution honesty and with fair play

Thanks

Hello Ray95,

As it was mentioned by our customer support team, unfortunately we won't be able to re-open your account. More than once we made exceptions with you so you could continue to bet and play on our site. But unfortunately, the amounts deposited have already been spent and the bonus consumed.

Please do not hesitate to contact our 24x7 live customer support service to have more details about your case.

Regards,
vBet Team

"more than once we made exceptions with you so you could continue to bet and play on our site"

What are you talking about? You are crazy? The site made no exception to me, it did nothing!

You are mistaking me for some other customer. This is the only reason for your message

"you so you could continue to bet and play on our site. But unfortunately, the amounts deposited have already been spent and the bonus consumed"

What exception did you or VBet make to me? Tell us here, publicly, on the forum

I'm sure you're not talking about me or my account, and you missed the forum to write these absurd things

My case is this:
I checked my account, the website has all my documents (driver's license, selfie holding document, proof of financial method, proof of home address), deposited, made a profit of 271.60, my balance was 368.60 and my account was blocked for no reason (the only reason was that I made a profit, settled bets)

The website returned my deposit of 97.00 and stole my profit of 271.60

I want my account to be reopened, with my balance of 271.60 of bonus, I can even accept that they restart the rollover from the beginning, of 20x of the bonus amount, so that I can continue playing on the site with the money I won by playing honestly

We are waiting for your reply, about my case. You are on line now here, available now

I want my account reopened, with my balance of 271.60, as a 20x rollover bonus (I accept that the system restart my rollover from the beginning)

VBet Latam player account ID is: 192378215

This is my account, ID: 192378215, so you can locate it and not confuse it with another player on the site

Hello Ray95,

We've sent an email to the Casino Representative and asked him to look into your account again and provide us with more details about your case. Please keep an eye on this thread for the updates.

Hello Ray95,

Unfortunatly, your account won't be re-open again, according to our terms and conditions as mentioned by our customer support team in details.

Please do not hesitate to contact our 24x7 live customer support service if it is necessary.

Regards,
vBet Team

Another useless response, from a dishonest and thief site

I didn't break any rules. My account was completely verified before I started playing

The site has all the photos of my documents, selfies holding documents, proof of address, financial proof, everything everything

There is no reason why the site has blocked my account

The only reason for this is that I made a profit, a small profit, which proves that the site is dishonest and stole my money

If I had lost my money, my account would be open for me to deposit more and more

As I made some profit, the site blocked my account

This is what happened. Nobody on the site told me why my account was blocked. Nobody! Even because there is no reason! This is why you are giving useless answers here about the case, standard answers, copied and pasted, ready answers

This is the most dishonest company in the gaming industry: VBet (also known as Vivaro, VBet Latam, Betconstruct and Radon B. V.). If you deposit and lose, your account will be active, so you can deposit more. But if you win, they will block your account and steal your money!

I registered my account, did all the procedures to have my account certified, sent the requested documents in the member area, were accepted, the status of my account was changed to "verified", in the support chat the person confirmed that my account was completely verified and that I could deposit / withdraw / play with all available services. I have all the screenshots and copies of the chat conversations with the support, which confirm all of the above

So, I made my first deposit. After a few bets I made a small profit and, on the same day, the site blocked my account, with a balance of 368.60

This company has all my documents photos, photo selfie with documents, proof of address, financial and payment proof, everything necessary for account verification!

They blocked my account, stole my money and confessed to doing this for no reason!

In the words of the agent support named ELLA: "The betting company has the right to block any player account without one reason"

In other words: if you deposit and lose, your account will be active, so you can deposit more. But if you win, they will block your account and steal your money!

This is how this company works. They are thieves and stole my money

This is the alert that I leave for all users here. Look for another site to play. Do not register a VBet account or put money there!

VBet is not honest and operates illegally with an invalid license?

This is a question and I would like the company profile to answer us here, publicly. I found some information on the internet and was confused. I will detail below:

#############################

According to the website https://game-protect.com/curacao-license-scam/ I found the information:

"Online casinos and sportsbooks claiming to operate under the
1668/JAZ, 365/JAZ, 5536/JAZ, 8084/JAZ Curacao license scam operate
illegal!"

They are speaking which casinos and bookmakers with this licences
numbers in Curaçao are operating of way illegal

VBet works with license Curaçao 5536/JAZ:

"Vbet LatAm is operated by Radon B.V. (Commercial register of Curacao
no.126922 Emancipatie Boulevard 29, Curacao) under a sublicense CIL
pursuant to Master gaming License n.5536/JAZ. Play responsibly"

I entered in contact with regulator Curaçao yesterday on the site
curacao-egaming.com reporting about my dispute complaint against VBet
Latam

Today, they replied me since email address
[email protected] the message:

"Dear Sir/Madam,

Thank you for contacting Curaçao eGaming.

Curaçao eGaming has no connection with that site and therefore
any references made to Curaçao eGaming as one of the Master License holders
are false and misleading.

Best Regards,
Curaçao eGaming"

Then, now I am not understanding

Can VBet Latam support inform us here the valid license number which you are operating on?

Can you tell us here the name of the regulator where the company is registered and where customers can report cases of disputes?

We wait here answers as soon as possible. If you ignore and do not respond, it will only prove that all of the above information is really true

Please, LCB team, ask the VBet profile about this, here, as they have been ignoring us for several days already

If they are acting with an invalid license, exclude this company from the LCB banners affiliates and add to the blacklist

Hello Ray95,

We've been informed that your account was locked, because you sent fake information about your identity to the casino more than once, therefore they weren’t able to verify and validate your account.

We've requested evidence from the casino. Keep you posted.

This company is made by bandits and liars

No documents of mine are fake. This is a absurd! They have more than one proof of my address. More than a selfie. All clear, readable, with high resolution, accepted on larger sites like Ecopayz, Skrill, Neteller, Betfair, Pinnacle, Poker Stars

They have everything they need to validate my account

The moment I registered my account, before depositing, I sent all my documents, proof of address, everything. All have been successfully verified. My account status has changed to "verified". I joined the chat, asked if everything was complete in terms of KYC. They told me yes, they told me that I would not need to send anything extra, that I could deposit, play and, if necessary, withdraw winnings. So, just after all this, I decided to deposit

If my account had any of these reasons alleged by him, none of the above would have happened, they would have blocked my account at the same time of verification. This is obvious

The reason for the block is one: the user made a profit. If I had lost my deposited money, the account would remain active. If I won, the site blocked it to return the deposit. With this, the company will always profit. The user will always lose, making it impossible to profit

This is the typical scam company attitude. It is shameful that a site like LCB continues to be a partner of a site that, in simple searches on Google, sees thousands of negative reviews claiming the same: full verified accounts on KYC but that have a profit and are blocked, deposits being returned

These shits never spoke about my money that I made honestly. They said the balance is zero. They didn't say it's zero just because they blocked the account to prevent the player from placing bets and completing the rollover in 1 month. With the account blocked and no rollover done, the bonus expires and the balance is zero. This is what they are doing with all customers, during this pandemic that the company is making profits with less demand

I won by playing honestly. I want my account open, with a balance of 271.60 as a bonus and rollover 20 times. Or send this amount as a withdrawal. And we will close the case

Sydney,

Did you ask them where they are licensed and registered? What is their license number? What is their regulatory company in terms of disputes and legal actions against the site for some possible issue of player? Will they deny you this information? I asked this several days ago, and no one has answered me here

I asked this above days ago. Nobody answered

Why doesn't the VBet profile answer these questions above, here, for us?

It would be because they know that they are dishonest and that the client will legally appeal to the appropriate regulatory bodies, send all documentation (which is obviously true, current, valid and fully legible) to the regulators of the company where they have the license (if they really have it. ..)?

Of course yes. They are lying. They know it. They are lying to you from the LCB team, to you Sydney who are believing in them and can to think in reject the case (rating negative the company here or adding in blacklist, or removing yours banners as spam) here without having important answers from them about the basics of the company's license and regulatory body in terms of disputes

1 - Or they lied and LCB believed them and not the client, rejecting the case with them by denying basic information about the company
2 - Or they paid money to LCB reject the dispute here without to add in blacklist and other actions for companies dishonest

There are only these 2 options. I don't want to believe the second. So, ask them this information above, and after the answers here, reject the case and I will legally resolve it directly with the regulatory bodies that license VBet

The more days go by without having these basic answers about VBet's license and regulatory bodies in terms of disputes for customers, it just proves that they are lying

Any child understands this, it doesn't have to be very smart

They know that I will send all documentation and more, selfies, video selfies, nudes if necessary. All! For the regulator, who will force the company to reopen my account with my honestly earned money.

Just send this and more to the regulator! As everything VBet requested I sent, they validated my account, said that everything was complete, they told me that I could deposit / play / withdraw, so I made my first deposit after confirming that nothing else would be needed in the future. I deposited, played, won a little and this made the account blocked

Obviously, if they had asked for all this (or more) BEFORE CONFIRMING THAT MY ACCOUNT WAS 100% VERIFIED, I WOULD HAVE SENT EVERYTHING! And that's what I did, I sent EVERYTHING they needed until they said they wouldn't need anything else in the future, that it was everything and it was accepted successfully

Hello Ray95,

We've sent an email to Curacao eGaming to check if Vbet Casino has a valid license. Once we receive a reply from them, we'll act accordingly.

We've been sending them emails regarding your case since 21st April and we've only received the following explanation about your account yesterday:

"Player registered and made a deposit on 6th Feb 2020 and was awarded welcome bonus. Player blocked same date because utility bill provided appeared to be clearly manipulated; it was very similar utility bill we got from another player who registered the same date (allegedly duplicated account)
We therefore asked player for video selfie with documentation and newspaper of that day to verify, player never replied
Given player did not reply back to verify identity, and as per our T&Cs, the company returned player's deposit money on the 24th Feb 2020; player account remains blocked since 6th Feb until today with zero balance.
Two months later, on May 4th, player sends email with clearly manipulated document and no real life video selfie.
Not only the person documentation is fake, as clearly manipulated, but also we have strong arguments to believe that it is a duplicate account of a person who was trying (and is continuing to try) to abuse our bonuses and terms."

We have asked them to send us the evidence, however, they say that they can not share customer personal information with third parties.

Hello Ray95,

We've received a reply from Curacao eGaming and they confirmed that Vbet Casino is not licensed by them. Vbet is registered under master license of CIL nr. 5536/JAZ.

Hello Sydney, my friend

Thank you for your time, effort and honesty. Yes, really, this is a dishonest company that reports working under a valid Curacao license, and this is a lie

--------------

This company is made by bandits and liars

No documents of mine are manipulated. They have more than one proof of my address. More than a selfie. All clear, readable, with high resolution, accepted on larger sites like Ecopayz, Skrill, Neteller, Betfair, Pinnacle, Poker Stars. If water, electricity, telephone companies in my country are generated by the same companies, several accounts have the same paper format and are the same, only changing customer data. This is obvious and any child knows

They have everything they need to validate my account. I will not send anything further, I am not stupid. I will never send a nude photo (as it would probably be the next step). In no time they asked me for a selfie video. I never sent this nor will I ever send it. I'm not idiot

The moment I registered my account, before depositing, I sent all my documents, proof of address, everything. All have been successfully verified. My account status has changed to "verified". I joined the chat, asked if everything was complete in terms of KYC. They told me yes, they told me that I would not need to send anything extra, that I could deposit, play and, if necessary, withdraw winnings. So, just after all this, I decided to deposit

If my account had any of these reasons alleged by him, none of the above would have happened, they would have blocked my account at the same time of verification. This is obvious

The reason for the block is one: the user made a profit. If I had lost my deposited money, the account would remain active. If I won, the site blocked it to return the deposit. With this, the company will always profit. The user will always lose, making it impossible to profit

This is the typical scam company attitude. It is shameful that a site like LCB continues to be a partner of a site that, in simple searches on Google, sees thousands of negative reviews claiming the same: full verified accounts on KYC but that have a profit and are blocked, deposits being returned

"the company returned player's deposit money on the 24th Feb 2020; player account remains blocked since 6th Feb until today with zero balance"

These shits never spoke about my money that I made honestly. They said the balance is zero. They didn't say it's zero just because they blocked the account to prevent the player from placing bets and completing the rollover in 1 month. With the account blocked and no rollover done, the bonus expires and the balance is zero. This is what they are doing with all customers, during this pandemic that the company is making profits with less demand

I won by playing honestly. I want my account open, with a balance of 271.60 as a bonus and rollover 20 times. Or send this amount as a withdrawal. And we will close the case

The reason for the block is one: the user made a profit. If I had lost my deposited money, the account would remain active. If I won, the site blocked it to return the deposit. With this, the company will always profit. The user will always lose, making it impossible to profit

Hello Ray95,

According to our terms and conditions and as our customer support team informed in detail, your account won't be re-open again.

As it was mentioned also in other platforms in many opportunities, the reason that your account was blocked was because the documentation sent to validate was suspicious. We requested a video selfie and we never received a reply with the information.  

For those reasons your account could not be verified and validated correctly and according to our terms and conditions it was blocked. 

Please find more information about our policies here https://www.vbet.lat/termos-e-condicoes and do not hesitate to contact our 24x7 live customer support service to have more details about your case.

Regards,

VBET Team

More than 20 days in silence, to come back and talk more shit?

The reason for the block is one: the user made a profit. If I had lost my deposited money, the account would remain active. If I won, the site blocked it to return the deposit. With this, the company will always profit. The user will always lose, making it impossible to profit

You are liars and bandits!

From my first day as a customer, I entered the support chat and asked what procedures to have a 100% verified account

I sent everyone, without exception, even more than they requested

All were accepted. Everyone, without exception! Because all were completely readable, true, current, valid

In my member area, the account status has changed to VERIFIED

I entered the chat again, asked if my account was verified. They said yes

I asked if I needed to send anything else, now or in the future, to play / deposit / withdraw. They said no. That everything was complete and nothing else would be needed

I have all of this saved, all conversations and chats, as evidence, words from several support staff

So, after all this, I decided to make my first deposit

I played one night, I made a small profit. And they blocked my account

They ignored me for days, they didn’t tell me the reason for the block (of course, it was the fact that I was a winning player, even if I had little profit. There was no other reason)

They requested documents again. I sent, were accepted

They kept asking for more, until I lost patience and denied any

I was asked to record video, totally absurd. I'm not an actor. Author. Artist. Film or novel camcorder. I'm not stupid or idiot for this. The next step would be to request my nudes, for sure

Obviously, if this had been requested BEFORE everything, the first time I went to the chat to ask for the procedures for account validation, I WOULD HAVE BEEN SENT. But it was not. What they asked for, I sent, checked, said that everything was complete, that nothing else would be needed in the future. This is the reason why I don't send anything to the site from this anymore!

I want my money. I won by playing honestly. I want my account reopened with my balance of 271.60 to continue playing. If you don't want to reopen my account, send me on the Skrill e-wallet or to the same deposit method

The reason for the block is one: the user made a profit. If I had lost my deposited money, the account would remain active. If I won, the site blocked it to return the deposit. With this, the company will always profit. The user will always lose, making it impossible to profit

Hello. I hope here they can help me get my money back or tell me where to go.

On October 15, 2020, 4 days after the completion and settlement of the event on sports bet 1101698527, an unjustified refund was made. I regard this as stealing my money.
I hope somebody can help me get my money back or tell me where I should contact.

More details:
the sports bet was as follows:
12/10/2020 02:30 Los Angeles Lakers - Miami Heat
Alex Caruso (Los Angeles Lakers) Assists - Over (2.5) odds 2.5

I asked for an explanation of the return and was given this answer:

"Dear Igor

Thank you for your email.

We are sorry for the caused inconveniences.
As you have been informed your bet 1101698527 has been returned as there were incorrect odds offered for the match.
You can follow the link for the website's T&C:

www . vbet . com/general-terms-and-conditions

and see the paragraph 9.1 The Company is not responsible for errors in typing, transfer or counting of bets. In particular, Vbet reserves the right to correct obvious errors made while entering information on betting coefficients and/or calculation of the amounts at the bets (for example, errors in the coefficients indicated in teams incorrectly, incorrectly indicated events, etc.), or declare invalid the corresponding bets even after completion of the event. In the cases of correcting obvious errors bets are returned.

I am sorry, but in this case everything has been done by the website's T&C and nothing else can be done in this matter.
Thank you for your understanding.

Sincerely,
Simona."

This is a lie and there was no mistake in this sports bet. The line was the same as in other bookmakers. The nba final is a huge event and is featured in many bookmakers. If you know how, then you can look at any bookmaker's office what the odds were on this sports bet and you will be convinced that I am telling the truth.
I will also add that they copy the line for the players' totals in bet365 like many other bookmakers. And bet365, as well as other bookmakers that copied this line, calculated this sports bet as a win.
I have screenshots of the return of the bet on sports and the history of correspondence with the betting and am ready to provide them.

Hello HLecter,

Please private message me your casino username and we're going to ask the Casino Representative to check what happened here.

Hello HLecter,

Thank you for providing us with your account details. We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

no news?