Unique Casino, WinMaChance Casino, Win Vegas Plus Support and Complaints Thread

Hi,

We received an update regarding your case. Namely, they were facing some technical issues which they sorted out. In the meantime, they sent you 488.84 euro which was compensation for the inconvenience. Therefore your balance now is 488.84 euro. 

SO .... They send me my money out of good-will?! Because of difficulties on their side?

Well Im not complaining about that ...

But why is my balance in the casino also still 488.14 euro?! Do I get the amount twice or something ;) ?!

Hi Allstarmikey,

We notified the casino about your post so let's see what they are going to reply. 

Its for sure that the whole experience has been very interesting with the casino so far haha.

I will keep an eye on this topic to see their response :)

Hi Allstarmikey,

This is the reply we got from the casino:

As the players money transfer was done as an outbound transfer (not from our system as the player could not request a withdrawal) the process takes a few days to show up.

The player has now received the money and his account shows no balance and along with that it will not show up in his account as a withdrawal.

Super!

Thanks !!

Machance Casino is stalling the withdrawal of 1500 EUR from 23.02. 
Support does not give me any info, only that players have been winning too much lately and therefore there are delays. 
I have been asking daily about my withdrawal and nobody gives me an answer whtn I will get my winnings. 
Yesterday I got this answer from Support: This is another reason just to stall. All the money I deposited with my Skrill and CC. My account is fully verified. In december i received a withdrawal from them also.

Your withdraw is under analysis by the finance department, that's why is taking longer than usual.

Note that you can check on your terms and conditions that:

7.8. Withdrawal requests may be subject to audit before processing, and we reserve the right to reclaim bonuses or any winnings if a request fails an audit.

You will receive a reply very soon.

We really appreciate your understanding and patience.

Kind Regards,
Machance Casino
Customer Support

Hello iqzero1983,

Could you please private message me your casino username and we're going to contact the Casino Representative to check what's going on.

Hello iqzero1983,

Thank you for providing us with your account details. We've sent an email to the Casino Representative and asked him to check what's going on. Keep you posted.

Thanks, hope it will sort out. Its been 9 days and have been asking daily. Even today...

Hello iqzero1983,

We have received a reply from the Casino Representative. Here's what he says:

"We had a bit of a problem with our account in the last few days, but now all is back to normal and the withdrawal will be processed today.

We apologize for the inconvenience it has caused, but it will be approved today so the player will receive his withdrawal soon."

Hello, 
I can confirm that they paid me today and money received in Skrill. 
Case closed and thanks

Hello iqzero1983,

We're glad to hear that. Thanks for letting us know.

Hello again, 
I have managed to win some money again in Machance(still like the Casino)
When I try to withdraw, it says my max limit is zero, even though I have 2000 on my account. What could be the problem?

Regards

Hello iqzero1983,

We've asked the Casino Representative to check what happened. Keep you posted.

Hello again, 
Seems that it took a week since my last withdrawal got processed. At the same time today cashout opened. Hope it will go quicker than last time :)
Thanks LCB

Hello iqzero1983,

You're welcome. Please keep us updated on how it goes this time.

Hello iqzero1983,

Here's what the Casino Representative says regarding your withdrawal:

"The player requested a withdrawal on Thursday, March 11th, 2021 at 16:36.

Since then it has been the weekend and withdrawals are not processed over the weekend, tomorrow on Monday, March 15th, 2021. it will be processed."

Hello iqzero1983,

The Casino Representative has just advised us that your withdrawal has been processed and you should receive your payment soon.

Good Morning
Machance is once again stalling my cashout. They are saying that withdrawals take up to 24 business hours (can be less, when up to, right). 
It is 24hrs now and support as usual does not give any answers, when it will be approved. 
Can anyone please check? I am a patient person, but those days when some withdrawals are instant, 24 business hrs is already 3 working days. If they promise to pay within 24hrs, I would expect that. 

Thanks

Hello iqzero1983,

Please send me your casino username to private message inbox and we'll ask the Casino Representative to look into this.

Thank you, last time you helped a lot.

You're very welcome iqzero1983. Thank you for providing me with the email address you've registered with at the casino. We've sent an email to the Casino Representative. Keep you updated.

Money received on sunday. case closed. Thanks!

You're welcome. Thanks for letting us know!

Hello, I have a problem with this casino. I cannot find the rep!

I won about 8500 euro in May 2022. I verified all my documents and the casino is paying me slowly. I have 2200 balance left and now the put a limit of 100 euros on withdrawals! They take more than 10 days to pay out each withdrawal so it will take me maybe a year to recover the balance. 

Casinos are not government pensions! They need to pay out in a week max!

Hello reuak,

Can you please send us your casino username via private message so we can forward your issues to casino representative in order to help you.

Hello reuak,

We are still waiting for your credentials. Please send us via private message to be able to help you.

Hello reuak,

We need your Casino Username to reach out to Casino Rep in order to help you. Please send us via private message.

Hello reuak,

We will be closing this complaint due to inactivity of submitter.

Hello, sorry. I was away. I sent you my credentials for the casino now.

Hello reuak,

Thanks for sharing your credentials. We will notify Casino Representative about your withdrawal issue in order to help you. Please keen an eye on this thread for any update.

Hello reuak,

We are still waiting for an update from the Casino. We will send them a reminder email in hopes that we will get a quick reply regarding your issue. Please keep us posted. 

Hello reuak,

We've got the information that you are in touch with Casino about your issue. Do you have any updates?

Hello, they have not changed anything. They still set a limit of only 100 euros withdrawal per week which means it would take 20 more weeks to withdraw my winnings. It has already been 7 months since I verfied so that would be about 1 year to withdraw my winnings. Of course this is not acceptable. 
Please tell them to just pay me!

Hello reuak,

We have reached out to them again to ask about this withdrawal limit, and once we get a response we will get back to you. Keep you posted.

Hello reuak,

Casino Rep got back to us with clarification that you need to contact Casino support chat and you will be provided with all crucial information regarding this matter. Let us know when it's done. 

Hello reuak,

Did you resolve this issue? Any updates?

I talked to chat and the only crucial information they give is that my limit is set to 100 euros per week and there is nothing they can do. So there is no information at all. With this it will take me 20 plus weeks to withdraw my winnings of 2000 euros which are still in my account. Please note that it has been already been about 30 weeks that I have been trying to get my winnings. It will be 1 year to receive winnings from this horrible casino. 

They say that the limit is only 100 euros per week because my last deposit was a long time ago in May. Yes, I did not deposit again because they did not pay my winnings. Many times they rejected my withdrawal requests. 
They act like if it is impossible to raise the limit because it is set by the system. Of course they control the system. 
Another scamming, lying, deceptive casino.

Hello reuak,

We will reach out to them again to check what's happening with your case. Keep you posted.

Hello reuak,

We still haven't got any response from Casino. We will try to reach out to them again in hopes that we can get some feedback. Keep you posted.

We just sent a reminder email reuak, so far no updates. Keep you posted.

They refuse to be fair. They pay out so slow so you cannot say they do not pay. But it is almost the same. With inflation my winnings will be worth less in 1 year. Maybe I can buy a hamburger. 

Hello reuak,

Unfortunately we still haven't got any response from the Casino thus far. We are forced to close this complaint due to Casino unresponsiveness. Once we get some update we will re-open this case.