Unique Casino, WinMaChance Casino, Win Vegas Plus Support and Complaints Thread

Hey!

Very sad but the casino is falsifying the payment history. I was just checking it by myself and this is what I spotted. All the proof has been sent to you in private. Just shortly, the casino showed to you the transfer of 1 500 EUR that was approved on 15.11 at 20 33. This is a bank transfer that gets approved in a 2-3 days period after the withdrawal is claimed. My deposit was made at 20 22 that day. Now the casino wants to say that I wagered my bonus that has the wagering of 90 times and got the status of approved withdrawal in ten minutes.....  Really ????? Let's all laugh together.......  

Is there any answer???

Hello jinhaeng,

The Casino Representative advised us that they would reply in this thread. We'll send them another reminder email.

We apologize for this situation however this is our final decision.

We have provided evidence of money sent to you and in spite of our good intentions, we cant assist you further.

Hey unique casino! 

NNice to meet you here.  I never makes deposid at the casino but i have a lot of fun with the no deposid Bonus that i earned.. And i supported really your games list from these lovely Providers..

Hi there, I have an issue with Vegasplus where a breach of their licenses is involved. Who can I contact for this?

Hello dutchofford,

Could you please give us some more details. What issue do you have at VegasPlus?  You can also contact their licensor HERE.

Hi Sydney, I have sent you a PM. 

Hi dutchofford,

Thank you. I've received it and sent an email to the Casino Representative regarding your issue. Keep you posted.

Hello dutchofford,

The Casino Representative has advised us that your deposits will be refunded. Please keep us updated.

Hi Sydney, Yes we came to an agreement and the issue will be fixed. When it is all done I will give an update on the forum to let you know.

All is fixed and refund received @Sydney

Hello dutchofford,

Glad to hear that! Thanks for the update.

Hi LCB'ers,

My name is Jenifer from UltraPartners, which is the group in charge of all the Unique casino brand, Unique Casino is a multi-software brand which was founded on early 2016. Unique customer service is always helpful, handling all the claims and requests from players, however, I will gladely assit any player regarding an unsolved issues, so please, dont hesitate in contacting me if you feel your case with the casino was not solved to your utmost satisfaction.

From now on I'll be assisting you regarding any issues and questions you may have.

All the best and happy gaming!

Jenifer

Welcome to LCB forum Jenfier! Thank you for being available to assist our members! 

Hi Jenifer, welcome to LCB! 

Welcome on board, Jenifer! 

hey Jenifer, welcome to our forum! 

Thank you all for the warm welcome

Welome to LCB forum, Jenifer! Glad to have you here to assist our members. 

A little late, but better late than never ... Welcome to the forum Jenifer!

I truly hope that Unique will make their promises be the truth ... I signed up yesterday and made from 10 euro a whopping 1000 euro ... 

Right now waiting for my documents to be approved ... And after that ofcourse I hope that withdraw wont take ages :)

Well ... Patience is the code word for the next days I think ;)

Hello Allstarmikey,

Congratulations on your win!  Please let us know if the cashout worked smoothly.

So far no news at all ... Documents still pending since saturday morning ..

Was in live chat and they congratulated me with my winnings and told me to be patience ... 

I read on another forum about this casino they are super slow with verification and withdraw ... I Just hope I will get the money (and a Little bit more speed in the process would be Awesome ofcourse)

Hello Allstarmikey.

If you want us to contact the Casino Representative, please send me your casino username in PM inbox and we'll check what's going on.

Okay why not right :)

I just sent you a message Sydney, thank u :)

Thank you for providing us with the email address you've used to register at the casino. I've sent an email to the Casino Representative. Keep you posted.

Hello Allstarmikey,

We've received a reply from the Casino Representative regarding your withdrawal. Here's what she says:

"The player received €10 euro free chips as part of an affiliate welcome offer, and won €1048.34.

He has been in contact with our support team and they asked him to upload his documents which he did on Saturday the 18th of July 2020 and they are in the process of being approved.

Once his documents are approved he will have to deposit a minimum of €10 and he will be able to withdraw €150 as per our terms and conditions.

But as of now he has not even asked for a withdrawal.

I have also asked someone to contact him and explain this all to him."

Please let us know if you've been contacted by someone from the casino.

I logged in today to look about the status of my documents and saw that they are approved. I couldnt ask for a withdraw until the documents were approved ... So now I tried to do so but indeed I saw I need to deposit first before I am able to request any withdraw.

The casino didnt contact me at all so far ... Also not to explain anything ... In live chat they even said I would be able to withdraw my full balance and not 150 euro ...

But I wont make a fuss about the amount ... 150 is also nice (cause its for free)...

So I need to deposit!? And how about withdraw; is that also possible to a ewallet there? Cause livechat told me yes ... but I also read somewhere that its only through wire transfer?!

To add to my story (And I know I probably am forbidden to post this link here, but I need to prove it)

The affliate where I found the bonus 10 euro for the casino and which I followed the link from (>Link Removed by Moderator Dzile, reason: affiliate links are not allowed< ) states clearly there is no maximum in withdraw.

They probably dont have the correct information, but it might be something to research for the casino? Cause I cant deny Im a little dissapointed to see almost 900 euro vanish into void..

Hello Allstarmikey,

We don't know what are the T&C's of that bonus which you've claimed through some other affiliate since we can't find it on the casino site. You would need to check that with the affiliate who posted that bonus.

However, the Casino Representative told us that the maximum cashout from that bonus is €150. And yes, she said you would need to make a €10 deposit to be able to make a withdrawal.

Regarding the withdrawal options, we can double check with the Casino Representative if it's possible to withdraw the money by using E-wallets.

Allrighty Sydney ... It is what it is ... But before depositing I indeed would also like to know that about how to withdraw ...

In the end I will deposit 10 though ... Cause that 150 euro would be awesome to get aswell ofcourse :)

Ok Allstarmikey,

I'm sending an email to the Casino Representative to check if it's possible to use E-wallets to make a withdrawal. I'll keep you updated.

Thanks for that :) really appreciate all your help here!

Hello Allstarmikey,

We've received a reply from the Casino Representative:

"The deposits and withdrawals methods depend on the player's country.

You can go to your account and check what payment methods are available for deposit and withdrawals.

The players from Netherlands can use Wiretransfer, Skrill, Netteller and Ecopayz for both deposit and withdrawals."

Allrighty sounds good huh!?:)

I will make the deposit soon, hopefully before the weekend or soon after the weekend

Thanks Sydney!!!

You're welcome Allstarmikey! 

Allrighty ... Made the deposit of 10 euro with my neteller just now ... Just to be sure I played 10 spins at 1 euro on a terrible slot (but I wagered my deposit now hehe) ... Tried to withdraw; but doesnt work yet because of the fact the system didnt process my deposit yet internal ... Allright ... I was adviced to try again in 15 minutes 

Hopefully it will work then ...

Ok, thanks for the update Allstarmikey. Please let us know how it worked out in the end.

We have successfully received your withdrawal request.

Your request’s current status is Pending.

Please check your email for progress status.

Now the waiting starts for me to receive it ... I hope it will be quick ...

They told me ;

Since it is first withdrawal it can take up to 7 business days, but it will be sooner probably. However, system approves it automatically so I can not tell you the exact date.

I hope it will be quicker than 7 workdays ... Crazy timeframe

So I was just watching some television and all of a sudden my mobile started buzzing ... 

''We are happy to inform you that your withdrawal request has been successfully processed.''

Excellent! Im happy that the waiting time was ''just'' 24 hours exactly :) ... Banked 160 euro, not bad for a free 10 euro when I started right?! 

Thanks again to LCB / Sydney for the help and information! Much appreciated.

Hello Allstarmikey,

That's great! Thanks for letting us know!

Congratulations on your win once again! 

Great, congrats!  

Congratulations on your win Allstarmikey! 

Ok Sydney Im a little puzzled at the moment with Unique...

I made the withdraw and received it ... After that happened my real money balance didnt go void or whatever ... As of this moment I still have 488 euro on that balance ... But I cannot withdraw it (since my max allowed withdraw is zero euro hehe) ...

I was in the live chat about this and what the purpose is of the 488 euro ... .Then the magic words were spoken; I can withdraw it in a few days .... Because I won from a bonus I cannot withdraw it all in once but in parts ....

Is this true?! I ofcourse hope so ... after all; its real money balance ... 

Can you maybe help me figure this situation out ?! 

Another person on live chat would consult the financial department and mail me about it ... But this has been more than 7 days ago now hehe ...

Hello Allstarmikey,

The Casino Representative initally told us that the maximum amount that could be cashed out from that bonus was €150, so I don't know what's going on. I've sent an email to the Casino Representative to check this. We'll  keep you updated.

Yeah and I know that ... 

But its strange that my balance is still a lot of "cash" money .. and also strange that live help tells different stories ... So I am a little confused ... And secretly hoping on more withdraw afterall ofcourse hehe

Lets see what the rep has to tell us :) thanks for asking Sydney !!!

I wanted to provide a few screenshots to show what I was talking about; 

Sydney I dont know what you did or what you said ... I actually really have no clue what happened ...

But 1 hour ago I got paid on Neteller 488 euro ... My whole balance from Unique ... And that without even asking or requesting it ...

Im not complaining ... Im VERY happy with it :) !!!

Wanna know the weird part about this ... There is no record to be found on my account about the withdraw ... And I still have a real cash balance of ... 488 euro ... What the *** is going on there ?!!?!?