Unique Casino, WinMaChance Casino, Win Vegas Plus Support and Complaints Thread

Hi Everybody,

I'm Jerome, a marketing manager at UltraPartners, which is the group in charge of all the Unique casino promotional and marketing issues.

Unique Casino is a multi-software brand which was founded on early 2016. Unique customer service is always helpful, handling all the claims and requests from players, however, I will gladely assit any player regarding an unsolved issues, so please, dont hesitate in contacting me if you feel your case with the casino was not solved to your utmost satisfaction.

All the best and happy gaming!

Jerome

Brand added 11th July 2018 - WinMaChance Casino

Brand added 4th November 2019 - VegasPlus

Hello Jerome,

Welcome to LCB forum! Thank you for being available to assist our mebers! 

Hi Jerome,

Welcome to our forum. We are happy to have you here with us. 

Enjoy! 

Welcome ! I hope you will like it here and you will please us with various bonus offers.

Welcome to the forum Jerome 

Hello, Jerome and thanks for being part of the LCB Forum! 

MaChance is spamming sms for hunting players to sign up. There is no communication possible, the emails do not get replied on and in general a very unprofessional site. Please blacklist this casino otherwise you will lose your good reputation.

Hello FairJakob,

The casino has been notified about your complaint. We're waiting for them to respond in this thread. In the meantime could you please send me your casino username in PM inbox.

Hi FairJakob,

The casino is looking into your account. Let you know as soon as we hear back from them. 

Hi,

it is an easy case and there is still no reply.

This shows the whole setup of the casino and they do not even interact with you!

Blacklist this casino before further customers will fall into their trap.

Oh, sorry tpo hear that. We sent another reminder to the casino. Let see if they get back to us. 

They do not reply to me, they do not reply to you, for sure also not to other customers. Why don't you blacklist this casino?

Hello Jacob,

As far as I know your account was refunded, we apologize for the inconvinience and wish you all the best.

regards,

Jerome

Hi FairJakob,

Please let us know if you received the refund.

Cheers.

Hi LCB, first of all a big thank you for your help, by myself I could not make them interact/react on my many emails. Refunds take usually a couple of days, so if I shouldn't shout out regarding this topic, then everything went the way mentioned. Thank you once again.

Unique is stalling a cashout of 1.500 euro for 4 days, I have been a loyal customer with them for more than one year, recently withdrawing has become a nightmare. Last time it took almost 2 weeks to get my money.

This time they came out with the excuse I would have to provide an additional document (i am fully verified more than 1 year) a selfie with ID, which I did, and the reply was they need time to check so presumably the cash out will be processed next week. I found this is not acceptable at all, your policy says withdrawal will be processed within 24 hours, so, please process the withdraw asap.

Hi mazzica,

Could you please provide me with your casino username? We'll notify the casino. 

Hi MelissaN, username is my personal email, i will  PM to you.

Thanks

I got it. Thanks. The casino has been notified. Keep an eye on this topic please. 

Hello Mazzica,

Thank you for your post, we are looking into your issue, i have notified the Machance casino manager and i'll advise shortly.

Best wishes,

Jeorme

Hi Jeorme,

thanks for the reply, please be advice is Unique Casino not Machance.

Thanks,

@mazzica - please let us know as soon as you hear back from the casino so we know the issue has been sorted. 

@Mazzica -The casino has just notified us that you have received your winnings. Can you please confirm? 

Thanks 

@mazzica informed us that she did receive the payment. 

The issue has been sorted out. 

Having a trouble with my win in the Unique casino. I had won quite a big amount here - 5 479 EUR and it was my first time playing here. I uploaded the documents and claimed the withdrawal, actually I claimed my money right after i won, this was 12th of January. I still did not get anything and frankly it is quite suspicious the casino did not respond to my email. No idea if I am gonna get my money...

Hello Poirot,

Could you please send me your casino username in PM inbox and we'll contact the Casino Rep.

A long term player here, this was my second win and I am playing here since the middle of the last year. This is quite disappointing that I have to spend so much time in order to get my win here. I won 2 812 EUR in the middle of November and I only got 1 500 EUR . I had a couple of chats and they keep telling me I would get my money but I do not get anything….

Hello jinhaeng,

Could you please send me your casino username in PM inbox and we'll contact the casino regarding your payment.

Hey!

I got 1 500 EUR, which I really appreciate, but what about the rest?

Hello Poirot,

We'll contact the Casino Rep again to check what's going on. Keep you posted.

Hello Poirot, The Casino Rep advised us that their weekly cashout limit is 1500 EUR (This is also stated in their Terms& Conditions). That's the reason why you received only1500 EUR so far. You will get the rest of your of money in weekly instalments. Please let us know if you received the outstanding amount.

Hey!

Look, I understand but I got 1 500 EUR on the 9th Feb and nothing more....

Hello Poirot,

Thanks for letting us know. We'll contact the casino again to see what's going on. Keep you posted.

Any news for me?

We'll ask them for an update on your case. Keep you posted. 

Hi Poirot,

The Casino Rep confirmed that you have been paid out 1500 EUR so far and advised that you need to make a new withdrawal request for the remaining amount. 

Hey!

Maybe you have something new for me?

Hey! 

You are referring to someone else I think. But I do have sort of similar problem with MaChance casino. I only got 1312 EUR from casino, overall I have won 2812 EUR. So, 1500 EUR just disappeared. It is not in my casino account, so I cannot make the withdrawal. By mistake I wrote that I was paid 1312 EUR, excuse me about that! I was paid 1312 and the 1500 just disappeared....I let you know my username, because as I see there is some sort of confusion here. This is about Ma Chance casino

Hi jinhaeng,

Thanks for sending your casino username. We have informed them of your case. Keep you posted. 

Hey!

That is right I got another 1500 transfer. As soon as I get the whole win I will inform you!

Hello jinhaeng,

We have received a reply from the casino regarding your payment. You need to request a withdrawal in order to be paid. They say that the last withdrawal request you made was on 4th December 2018.

Could you please request another withdrawal and let us know if you receive your payment.

Hey!

I would love to make the withdrawal, but I cannot. There is no money in my account and there should be 1 500 EUR, I only received a part of my win - 1 312 EUR.

Hello jinhaeng,

We're going to contact the Casino Representative again. Keep you posted.

Hey!

Unique paid me the whole win!

Thanks!

Hello Poirot,

We're glad to hear that. Thanks for letting us know. 

Anything new for me???

Hello jinhaeng,

The Casino Representative advised us that you were paid on 4th December 2018.

Hey!

I was paid but not the full amount. I will send the screenshot of my account at the casino proving that I only had one withdrawal in December...Private messaged you!

Hello jinhaeng,

The Casino Representative provided us with a proof that your other withdrawal was approved on 19th November 2018. The amount for that withdrawal was 1500 EUR. 

Yes... But that amount never reached my bank account. I see it as paid in my history but I did not get any money....