Twin Casino Support and Complaints Thread

Yes please no responds yet.

Hello Winner20231,

Casino Rep got back to us and said that they will update us as soon as they get a proper information from finance department.

Keep an eye on this thread for any updates.

Thank you.

Thank you for your email, and the sent documents, however, we can not accept the provided documents, as those do not meet our regulatory requirements for verification purposes, as are screenshots of documents.
Please note, that we can not accept a cropped screenshot of an email sent to you by another casino about a withdrawal. We need a proper statement from the casino of your winnings, please contact them, request it, and send it to us in the original, casino-generated document. Furthermore, we can not accept screenshots of the original PDF documents that you sent for your bank statement. In case you have an original bank-generated PDF, please provide us with it. We need a 3 months bank statement in an original bank-generated PDF document for the past 3 months (November, December 2022, and January 2023), showing also the winning from the other casino among all other transactions in that period. Please send these documents, and in your reply, in your own words please specify, describe and confirm how you are getting your finances (as being a student) - for example, student loans, parents helping with finances, etc.

As per your declaration, please confirm, whether you worked in 2022, and confirm what means the "Other occupation" where from you declared to received between 13,001 - 30,000 yearly income.

Do you have any other sources of income?

· Sale of property

· Dividends

· Returns of investments

· Company sale

· Donation/ Gift

· Insurance benefits

· Private loan

· Other

How do you finance your gambling? (Workplace, inheritance, real estate sales, gambling profits, etc.)

Here are some examples of acceptable documentation:
• Pay slips – Last 3 pay slips received
• Inheritance - A copy of the will that shows the value or a letter from a lawyer or notary indicating the estimated estate value
• Sale of real estate – Contract of Sale
• Gambling winnings - An official document signed/stamped by the gambling provider, showing proof of winnings
• Self-Employed – Latest accounts or Tax Declaration
• Other Sources of Income – Nature of income, Amount, Dates received, any appropriate supporting documentation

Please upload your documents directly via your account under My Profile in Verification. We will treat your documents with utmost care.

This email is what I get for a 100 euro deposit. I mean it's clear I showed the win and the bank statement.

Could you please help me what they want exactly. Because I am just getting generic reply's.

It's scandolous for 100 euro deposit.

Hello Winner20231,

We need to inform you that Twin Casino is now closed and the new one that will replace is Oddsring.

Regarding this complaint, please send them all that they requires to be able to verify your account. Pay attention on this part: " Please note, that we can not accept a cropped screenshot of an email sent to you by another casino about a withdrawal. We need a proper statement from the casino of your winnings, please contact them, request it, and send it to us in the original, casino-generated document.

Unfortunately we can not help you if you don't provide them with all valid documents.

Please let us know when you do all the steps.

Thank you.

Magical spin is closed at the moment for norway how do I get this. 

Showing them 12.000 euro in withdraws should be enough for a 100 euro deposit.

Hello Winner20231,

We have sent a reminder email to Casino Rep in hopes that they can provide us with some helpful information regarding this case. Once we get a response we will let you know.

Keep an eye on this thread for any updates.

Thank you.

Hello Winner20231,

We are still waiting for a response from Casino Rep. We will remind them again in hopes that we will get a quick update.

Keep an eye on this thread.

Thank you.

Hello  Winner20231

Unfortunately there has been no contact from your end to our verification department since 21 days and our last email to you. Therefore the request from our end remains the same as in your cited email from May 22nd.

We are sorry to hear that the casino in question is no longer active in your jurisdiction but can advise you that the mentioned casino has a support email address : [email protected]

We hope this information will help.

The Twin Team