TuskCasino Support and Complaints Thread

hello, i would also like to know the result if i may join. i used to play in Tusk for quite some time (until law changed in my country and they had to exclude all players). i was bit surprised as i had mostly good experience there. hope all goes well 4 you 🙂

hey they haven't emailed me nothing since may 15th and even that was just transcripts from me reaching out to chat

Hi penderhippy,

Can you please check your spam messages too? 

Hi penderhippy,

Any emails sent by Tusk Casino?

Hi penderhippy,

As we received no update from your side, we would need to close this compalint due to the submitter inactivity.

Well seeing how they haven't responsed in over a month I knd of gave up on them. And I always figure if it feels like pulling teeth to get a really stupid small measly bonus that realisitcally doesn't get rolled over 99% of the time then imagine cashing out a couple grand. 

But anyway no nothing in the spam.

Good riddance Tusk Casino, and good job. Alienating & nickel and diming your customers. Sound business plan.

Hi penderhippy,

The rep advised us that they managed to resolve the issue with you.

Please confirm.

Hi penderhippy,

Any update?

We would like to know whether your issue has been resolved.

Thank you.

Since we have a response from the casino representative we will mark this complaint as RESOLVED.

From my experience here
At first, I thought this place was pretty good. Plus, they have a shop on LCB to choose from and I patronize them regularly. There are a lot of games to choose from. The problem is that I didn't get the bonus from the deposit or anything else. They will put it on me retroactively in that case. But it seems that the game website is slow in some cases recently (note I compared the same provider, the same game with 3-4 other casinos that I play regularly). I just have some feelings, so I don't stick here. I play here only occasionally.
28/28/2024

Dear Minmu01,

Thank you for sharing your experience with LCB members.

I want to make a complaint. I want to withdraw a small  amount and I send them my document (ID, Bank Statement and Bill ) more than a week ago, I send the document twice per email and uploading on the website and I got no respond. The Live chat says I should wait a bit more. I want to say that I deposit here a few times before but this is my first withdrawal transaction. 

 Tusk Casino,

I want to know about free spins which a player gets after registration. If he completed wagering requirement then verification deposit is mandatory for cashout? 

I got 25 free spins through LCB but during chat with tusk casino representative he confirmed 20 spins instead of 25 why?

Hello Yautjazz,

Please send us your casino username via PM so that we could contact the casino rep and check your account.

Thank you.

Hi, 

Could you clarify what happened, Is this about the Shop spins? DId you opened the slot and saw 20 spins, instead of 25? Or did you just talk with their support?

Also, if this is about the Shop, please send me a PM directly or make a post in a relevent forum thread. thanks. 

Dear Yautjazz,

Thank you for providing us with your account details. We've sent an email to the casino representative. Please keep an eye on this thread for updates.

Hi waseem69, 

Additional 5 spins have been added at Tusk. 

Any Updates from Tusk Casino Rep ? Im still waitin for my Withdrawal. 

Usually products bought with Tuskcasino on LCB store will not show the bonus before entering the game and completing the bonus spins. Simply put, when you receive the notification "Product accepted" you can enter the game. When you finish playing free spins, the prize section will automatically appear on your profile page. Live chat they may answer confusing questions. It is important to understand that they may have many bonuses or activities. I have bought here more than 5 times, never had a problem.

Here is a screenshot I saved. 25 free spins cost $2 in the shop. The 50 free spins you buy are similar, just different slot games.

Hello Yautjazz,

We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread. 

Hello Yautjazz,

Still no response from the casino so we've sent them another reminder. Hopefully, we will get some response this time.

Thank you for your patience.

I want to ask a question from Tusk casino representative. I got 2 no deposit bonuses but didn't play now can I apply for 3rd one?

Hello waseem69,

Have you tried contacting the casino's chat support? When it comes to the casino's standard bonuses, if you have any doubts, it's best to reach out to them directly to avoid any confusion.

Thank you.

What is now with my complaint ? Why it took so long ? The Live Chat is not helpful either. 

Hello Yautjazz,

Still no response from the casino so we've sent them another reminder. Hopefully, we will get some response this time.

Thank you for your patience.

Strange casino when my deposit is nill everything was OK easily they reach to my account but when I deposited now its difficult for them to reach my account. From few days technical issue arose but yet not resolved. spinzer69 is my Id in this casino 

The problem is that I deposited with crypto currency but they said that I did not deposit with a minimum of Euro. I asked to buy products from LCB store and was rejected because there was no deposit.

Yes JovanaV so many times from many days I am trying to contact them but every time technical issue so difficult to reach your account every time this is response from their side. David is replying to me.

So many emails I sent but they never respond to my emails.

Today I told him please refund my amount.

It seems this casino is scam for me.

Today's chat history I am uploading too.

Hello waseem69,

Unfortunately, the casino hasn't been active in responding. However, thank you for providing your casino username. We will contact them regarding your case and let you know if we hear back from them.

Thank you.

Bundle of thanks JovanaV

Hello Yautjazz and waseem69,

Despite multiple attempts to reach out to the casino, we still haven’t received any response from them. Unfortunately, we would need to close your complaints due to the casino's unresponsiveness.

If they respond at any time, we will let you know.

Thanks for your understanding.

My account is now verified, but without any notification, and they change suddenly the minimum withdrawal amount for Bank Transfers to 200€ , very unpleasant experience with this casino.

Dear Yautjazz,

Sorry to hear about that. Since your account has been verified we will have to mark this complaint as RESOLVED. If you need any further assistance, we're here.

Thank you for your understanding.

Hello waseem69,

Any updates on your case?

Thank you.

Hello waseem69,

Since we haven't heard back from you regarding your case we will consider this complaint CLOSED.

Shop order worked :) $4.00 50 Free Spins