TrueFortune - Support and Complaints Thread

Hello Filipsson,

May we know if your account has been verified thus far?

Is this your first withdrawal with this brand?

Thank you in advance.

yes, the account was verified a couple of months ago, several withdrawals were completed, and the last two are pending still (one of which has been pending for a month)

Hi ,  trying to contact Truefortune support by email but it looks like they are not responding. Withdrawal of funds has been hanging since 06-10-23 .
A whole month from verification date , and still not processing.

Hello Filipsson,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep and inquire about this matter?

Thank you in advance.

Hello Belovecbet,

Could you please send us your Casino Username via private message so we can get in touch with Casino Rep in oder to check your withdrawal status?

Thank you in advance.

thank you Berks , send it in pm 

Hello Belovecbet,

Thank you for providing us with your account details. We will notify Casino Rep in order to help you.

Keep you posted for any updates.

Just sent , ty Berks .

Hello Filipsson,

Thank you for sharing with us your credentials. We will ping Casino Rep in order to help you with this issue.

Keep you posted.

Hello Belovecbet,

Thank you for bringing this up to our attention. 

We can see a withdrawal from a free chip in your account. The payment can take up to 12 business from the day the account was verified with the relevant verification documents and will be processed and sent to you tomorrow.

Thank you for your understanding and patience,

True Fortune Support

Hello Filipsson,

We still haven't received a response about your case. We will remind them in hopes that we can get the clarification as soon as possible.

Keep you posted.

Hello Filipsson,

Please feel free to contact us directly via our support box. We are available over there and any email is answered within 24 hours.

Thank you for letting us know. We are looking into the case and the withdrawal should be sent to you shortly and by the end of the weekend at the latest.

Thank you for your patience and understanding.

True Fortune

thank you, I received the money three days ago

Hello Belovecbet,

We are glad to hear that you received the money. 

Enjoy your winnings! 

We will mark this case as Resolved.

I received the money three days ago, only one withdrawal remained pending (which was the last one ordered), thanks to the Truefortune representative and lcb 

Hello Filipsson,

We are so glad to hear such a great news.

Hope that the last installment will hit your account as soon as possible. 

all withdrawals were completed a week ago, thank you very much for your help 

Hello Filipsson,

Happy to hear that! 

Wish you all the best in further entertainment. 

Greetings Trufortune Casino withdrawal 100GBP are not processed for a month,
I wanted to ask the representative when they will be processed

 

Hello Richardsturn,

May we know if your account has been verified thus far?

Is this your first withdrawal with this brand?

Thank you in advance.

verified and made a deposit to place my first withdrawal

Hello Richardsturn,

That's such a great news. Please let us know when you receive the funds.

Crossing fingers. 

Unfortunately they stopped answering any emails ,
it would be great if a representative came here or something like that

Hello Richardsturn,

We will reach out to them and inquire about your case. 

Please send us your Casino Username via private message so we can help you.

Thank you in advance.

thank you , sent in pm

Hello Richardsturn,

Thank you for sharing your account details with us. We will ping Casino Rep in order to help you with this issue.

Keep you posted.

Hello Richardsturn,

The Casino representative got back to us and said that you have been contacted regarding the withdrawal and that you will receive your money in the upcoming payment batch.

Please follow up when this happens! 

Money arrived yesterday, thank you very much for your help, great news 

Hello Richardsturn,

Great news! We are glad that this has been resolved. Enjoy your winnings! 

Hi i waiting for my withdraw, make on 20/11 my documents was approved on 22/11 18 business days from 22/11 finish tomorrow on 19/12 i try contact with casino and they not sure gonna have my money tommorow, so i want start complain now, because waiting 18 business days, don't gonna wait even day more 

Before they said maximum 18 days or even faster, today said must contact with manager, it's scam to be honest, how this is possible I make deposit on bit coins, so want my money back, please help me with this

Specially Christmas coming I really waiting for this money it's gonna be for gifts I even say this to them

Hello Kamilo31krk,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us with your casino username/id via private message so we can reach out to casino representative and inquire about your case?

Thanks!

Thank you so much I send pm 

They answered back, so hopefully next week... 

Hello Kamilo31krk,

Thanks for the update!

If you do not receive winnings by the start of the following week, please get in touch with us and we will reach out to the casino to help you further.

Keep us posted.

Ok I let know definitely, waiting till next week maximum Wednesday. Thank you for helping 

I received money yesterday, thank you for you help!

Hello Kamilo31krk,

Thanks for letting us know; we are so glad to hear that! Enjoy your winnings! 

We will mark this complaint as Resolved. 

Hello! My name is Alasdair? username  is Mcdndldd****. I have this question... I'm waiting for withdrawals from October 25th from truefortune casino. I was only withdrawn the first 100 euros I won... I can’t get the remaining two withdrawals... I have to wait a very long time. The casino chat has not responded to me for several weeks. Deposits in bitcoins have been disabled. They don't explain anything. Help me figure this out... and if possible, help me pay out my winnings as quickly as possible! thanks in advance!

Hello McdndlddALAS1,

Thanks for sharing your casino credentials with us!

We will reach out to a casino representative to inquire about your case.

Keep you posted.

P.S. Considering it is a holiday season, expect a delay in response. 

Greetings, my transactions at Truefortune Casino are also pending for a month.
I would appreciate any help there

Hello Christoffrsen,

Firstly, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello Christoffrsen,

Please send us your casino username via private message, so we can get in touch with a casino representative.

Thank you

Hello! 

Please tell me if there is any information on my question?

Hello McdndlddALAS1,

We have sent the reminder to the casino, but considering it is a holiday season, we expect a delay in response.

Thanks for your understanding.

Keep you posted, we are working on your case.

Happy New Year!

Thank you , just sent casinoname in PM

Hello Christoffrsen,

Thanks for sharing your casino credentials with us!

We will reach out to the casino representative to inquire about your case.

Keep you posted!

Hello,

Please note that the customer was recently paid one of his withdrawals and will continue to get paid all according to our T&Cs. The next payment should be on Sunday.

Thank you for your understanding,

True Fortune

Hello VipSupport,

Can you please specify to which player you are referring to?

Thank you!