TrueFortune - Support and Complaints Thread

Hello GeorgeGross,

We are still waiting for your credentials. Could you please send us via private message so we can react and reach out to Casino Rep in order to help you?

Thank you.

just sent my login ,
thx

Hello GeorgeGross,

Thanks for sharing your account details with us. We will notify Casino Rep about your issue, and once we hear back we will get back to you.

Keep an eye on this thread.

Thank you.

Hello GeorgeGoss,

Your withdrawal will be processed and sent within a few days and by the weekend at the latest, all according to our T&Cs.

Please feel free to message us at via our support box for any further inquiries.

Thank you for your patience,

True Fortune

Hello GeorgeGross,

Could you please inform us did you receive your funds?

Hello GeorgeGross,

We will close this complaint due to inactivity of submitter and mark it as Resolved.

I have a withdrawal pending for 14 days now and customer service is no help this is ridiculous it took them seconds to accept my 100 dollar deposit but getting my money is a hassle my account is fully verified also my account is fully verified also

Hello Haley George,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you.

Thanks I sent a private message 

Hello Haley George,

Thanks for sharing your account details. We will notify Casino Rep in order to help you.

Please keep an eye on this thread.

Thank you.

Okay thank you

Money came a four days ago , Thanks a lot Berks !
(sorry for my slow reply) 

Hello GeorgeGoss,

Happy to hear that you received your funds! So good news!

Enjoy your winnings!

We will mark this case as Resolved.

Any word on my deposit 

Hi Haley George,

We are still waiting for an update on your issue. Once we hear back we will inform you instantly.

Keep an eye on this thread.

Thank you.

Hello Haley George,

Withdrawals timeframes can take up to 18 business days either from the day it has been requested or from the day the account was verified with the relevant KYC documents.

It will be sent over the weekend and according to our T&Cs.

Thank you for your patience,

True Fortune

Ok we will see

Still no word on my deposit 

Hello  Haley George,

Casino Rep told to wait over the weekend, so let's see what Monday will bring, considering that most casinos do not work on weekends as far as any transactions are concerned.

Keep us informed.

Thanks you.

They only sent 259 dollars and I was suppose to recieve 461 dollars

Hello Haley George,

We're going to double-check with the casino rep.

Keep you posted. 

Here is showing the 461 I requested 

Hello Haley George,

We will reach out again to Casino Rep and inquire about this issue.

Keep an eye on this thread.

Thank you.

Thank you because they will not respond to any of the messages I have sent 

Hello Haley,

According to our T&Cs, any no wager bonuses that are claimed on top of the deposit, are to be deducted from the initial withdrawal amount.

Therefore, since you claimed a 200% no wager bonus, which amounted to $201, $260 was sent.

461 - 201 = 260

Thank you for your understanding and have a good day,

True Fortune

We'll mark this complaint as Resolved.

hello, I'm trying to withdraw money, and I see such an error, in Truefortune casino.
Withdrawal limits are 0-0, only deposits are allowed for now
 

Hello Rogersturn,

Could you please send us your Casino Username via private message and we will reach out to Casino Rep to inquire about this issue?

Thanks in advance.

Everything works today , sorry for the misunderstanding Berks ! 

Hello Rogersturn,

We are glad that your issue has been resolved.

Wish you luck in further entertainment.

Hi , I have two withdrawals in Truefortune pending from 04-05-23 , it is about 30 days.
If its possible to get information when they will be completed , it would be amazing , thnk you

Hello ShepherdSpades,

May we ask if your account has been verified thus far?

Is this your first payout with this Casino?

Thank you in advance.

yes, verified a month ago, as shown in the screenshots,
and the first two withdrawals were also ordered a month ago

 

Hello ShepherdSpades,

Could you please provide us with your Casino Username via private message so we can get in touch with Casino Rep in order to help you?

Thank you in advance.

thanks , just sent 

Hello ShepherdSpades,

Thank you for sharing your account details with us. We will ping Casino Rep to check your status regarding this payout.

Keep an eye on this thread for any updates.

Faced with a problem a couple of days ago that won't go away,
After the deposit, the withdrawal limits are not updated, although all conditions are met.
Impossible to order a withdrawal, please pass this information somehow :3
 

Online support helped and resolved this issue toady , sorry for bothering

Hello Magnusson,

We are happy to hear that your issue has been resolved!

Enjoy your further entertainment!

Hello SheperdSpades,

We can see that one withdrawal was already processed and sent to you.

The other one left will be processed and sent until the weekend, according to our T&Cs.

Thank you for your understanding and patience.

True Fortune

Hello ShepherdSpades,

Could you please confirm that you received the funds so we can close this complaint?

Thank you in advance.

Hello ShepherdSpades,

We will close this complaint and mark it as Resolved.

I confirm , the money came last week , thank you very much everyone

Hello ShepherdSpades,

We are glad that you received your money.

Enjoy your winnings. 

Good afternoon, my transaction for withdrawal has been pending for 25 days,
verification passed and made a deposit. If we can write to the casino rep , it will be very helpful

Hello JosefCepicky,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this withdrawal?

Thank you in advance.

Thank u so much 😍

oops looks like the withdrawal was processed today (few hours ago),
no need to ask the casino rep thank you Berks anyway !

Hello JosefCepicky,

We are so happy to hear that you've been paid.

Enjoy your winnings.

We will close this complaint and mark it as Resolved.

Good morning, I played at Truefortune Casino and I have two withdrawals in pending status,
some of them have been pending for more than a month. If it is possible to convey information to a representative,
and find out when they will be processed, i would appreciate for that.