TrueFortune - Support and Complaints Thread

I received the first $1000 of my withdrawals this week from the withdrawal on April 6th.  Hopefully the payments continue per week until the full amount is received but I just wanted to provide an update on my situation as I states I would let everyone know when I started receiving payments.  Thanks! 

Received the money today, thank you very much LCB and TrueFortune casino representative, everything is fine !

Thanks for the update CoppensArthur, glad you got your money! 

Greetings , I have 2 withdrawals pending for about 37 days,
the account is verified and the funds are pending for more than a month already,
I would appreciate for any help

Hello MorrisonGamble, 

Thanks for reaching out on our platform to escalate your complaint. We can most definitely offer a helping hand! Before we proceed can you please send us your TrueFortune Casino username via private message. Once we have this information we can reach out to Casino Rep. 

Hello MorrisonGamble, 

We received your details via private message and have contacted Casino Rep. Keep you posted once we get a response.

Money came two days ago, thank you so much for your help ! 

Hi MorrisonGamble, 

Thanks for letting us know, glad everything got resolved. 

I'm the bad guy back with an update after I was accused of slander (which I apologized for) I've refrained from posting anything about True Fortune s s tried to handle everything with support staff.  I've sent 2-3 messages I'm the past month asking for when more payments could be expected and have not received a response so I am coming back here to provide an update to the situation which I said I would do.  They paid me $1000 of the $7167 I am eligible to receive in late May early June which I posted here.  They limited me to withdrawing $500 per week so I have over 10 withdrawals pending as the total amount could not be withdrawn u til recently.  The oldest is from April 13th and is still pending with $500 each week pending after that.  They have not paid any of these and $6167 is still owed to me.  Sticking to the facts here as to not ruffle any feathers.  I haven't been paid more than $1000 and only once, withdrawals pending for over 3 months, and no responses from support to emails I send.

Thanks and have a good day all. 

Hi Frogurt9120, 

Sorry to hear you haven't been paid out yet but welcome back to our forums.

We will escalate this matter for you. Could you please private message your TrueFortune Casino username. Thanks. 

Hi Frogurt9120, 

We received your TrueFortune Casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

hello, my withdrawal is pending for 17 days in TrueFortune , how can I deal with this, thanks

just read this topic and send my casino username to KingNemo private messages

hope it will help , thank you

Hello SteffanRoller, 

Sorry to hear about your delayed withdrawals. We have contacted Casino Representative and will get back to you on this forum thread once we hear back from them. Keep you posted. 

Hello SteffanRoller,

We can see you cashed out from a free chip. Withdrawals from free play can take up to 18 business days from the day the account was verified with the required documents.

Your withdrawal will be paid on our next batch while everything was followed by our T&Cs so far, and will continue to.

We highly suggest communicating with your personal account manager for further details.

Thank you for your patience and understanding,

True Fortune

Hello Frogurt9120,

Your withdrawal will be paid on our next batch on Thursday, according to our T&Cs.

Thank you for your patience and understanding,

True Fortune

hello , money came five days ago, sorry for not writing right away,
thank you very much for your help KingNemo and TrueFortune Vip Support 

Hi SteffanRoller, 

You are most welcome! Glad your issue got resolved, enjoy your winnings!! 

Still nothing for me this week .  Just an update .  Hopefully they didn't forget me from the batch 

Hello Frogurt9120, 

Thanks for updating us on your situation. We will follow up with Casino Representative and see what the issue is. 

Hi,

The payment has been completed as promised that Thursday. We can track it on Blockchain.

Please contact your account manager for further proof, or alternatively, give us permission to do so here.

Thank you.

Thanks for letting us know VipSupport.

Frogurt9120, could you please confirm or deny this?

As of right now I do not have the $1000 payment in my Coinbase accoint.  According to my True Fortune account it was completed 8/15 which was today Monday and not Thursday so I'm not sure if it just hasn't been completely processed yet or there was a mistske on the wallet that it was sent to. To make a withdrawal I would simply copy and paste my Coinbase Bitcoin address so no opportunity to make a mistake.  I can't see from the transaction history on my True Fortune account what address it was sent to.  So of they'd like to send this information directly to me through email or private message that's fine and I can cross reference it with Coinbase and or the block chain.  Also if support wants to email me directly they can but the last several times I've tried by email I haven't received a response that is why I posted updates again here.  Again not accusing them of not sending it, I just don't have it yet and all I did was copy and paste my BTC address from Coinbase so maybe it just hasn't processed completely yet.  I'm not sure. 

Hello Frogurt9120, 

We will contact Casino Representative so they can provide proof of payment for you and then you can cross reference the BTC address from Coinbase. 

Hi,

A link to the transaction on blockchain was sent to the user from our support box.

Have a good day.

Hi Nemo and VIP Support.  I am working with Support to try and figure this out.  I appreciate their response and information provided to me by email.  I think there is some confusion as to the payments from a sister casimo that may be affiliated with them that I received on August 4th and was deducted from that account on that day.  The wallet address and transaction hash that they provided match that withdrawal while True Fortune then deducted the same ammount from my True Fortune account on August 15th but no additional payment was received as proved by the blockchain.  I assume this was a simple mistake and am awaiting response from support

Hi Frogurt9120, 

Thanks for keeping us updated. Let us know how the situation unfolds.. 

Still no payment even though the $1000 from my True Fortune account was removed. All I received this month was from their sister casino on August 4th which was $1000 but that was also removed from the sister site so that is already accounted for. I informed support of this and they said I was right and made not but have not heard back when payment for the missing $1000 can be expected. There's still $5167 in addition to that which is owed to me going back to April. Just providing an update. Thanks

Hi Frogurt9120, 

Thanks for updating us. We will ping Casino Representative and let them know that you are patiently waiting for feedback of your next payment. Keep you posted on this very thread. 

Hi Frogurt9120, As mentioned in our private correspondence, payment was sent to you as promised and according to our T&Cs, we have provided proof as well and you confirmed you received it. As for your withdrawal on a sister platform, we have also assured you it is noted and will be taken care of. An additional payment will be sent today, according to our T&Cs. Thank you once again for your patience and understanding. VIP Support

I confirmed I received $1000 on August 4th.  Tradition Casino removed $1000 from my account on August 4th the same day I received that payment.  True Fortune then removed $1000 from my account on August 15th and no additional payment was made.  As you agreed with in the private message only one payment was sent but two withdrawals were removed from my accounts.  One from your sister casino and one from yours.  I'm assuming the support is the same but if it's not please have Tradition Casino contact me because there is still $1000 that was temoved, not sent and unaccounted for whether it's from your end or your sister casino.  I assumed that it was True Fortune that didn't send it as Tradition removed the money on August 4th and payment was sent August 4th.  True Fortune did t remove it until August 15th and no additional payment was msde.  Whichever sister casino didn't send it , one didn't.

Today another $1000 was removed from my True Fortune account and received. Thank you for that 

hi, my withdrawal is also stuck for a month, would be awesome if you tell me when my withdrawal will be processed , thanks
 

Hello HensleyRares,

Can you please provide us with your Casino username via private message, so that we can contact Casino Representative?

thanks , just send it

Hi HensleyRares,

We have informed Casino representative. We will let you know for the updates when we get some information about your case. Please keep an eye on this thread. 

Hello Hensley,

Looking into your case, we can indeed see you have a withdrawal from a free chip in processing.

So far, and since the day your account was approved with the relevant verification documents, we see nothing out of the ordinary.

Your withdrawal should be processed a completed within a week from now.

Please make sure to communicate with your account manager directly for further info.

Thank you,

True Fortune

Hi HensleyRares,

Can you please inform us when you receive your funds, so that we can mark this case resolved.

Since we haven't heard from the player we'll mark this case as Resolved. 

Greetings , 21 days my transaction pending at this moment , (transaction number 205361922488282 in Truefortune casino)
how do i know when it will be finished ? thank you

 

Hello Webermystery,

Can you send us your Casino Username via private message, so we can get in touch with Casino Representative regarding your withdrawal?

Hello Webermystery,

Thanks for sharing your credentials. We will notify Casino Representative regarding your issues in order to help. Please keep an eye on this thread for any update.

Hello [email protected],

Can you please be more precise? 

Hi,

We have looked into your case and found nothing out of the ordinary.

Your account was verified with the relevant documents earlier this month.

Since you cashed out from a free chip with no real play during the account's history, this may take up to full 18 business days (according to our T&Cs).

Thank you for your patience,

True Fortune

Hello Webermystery,

As Casino Rep clarified this case that there is no issues with your account we will close this complaint and mark it as Resolved.

Account was verified on October 31st (as seen in the attachment), that's why I asked about the timeframe , If we count 18 business days from October 31st, then they end today.
a $25 deposit to withdraw these funds was made on October 29th (as seen on the attachment)
Therefore, I would be grateful if the representative clarifies the correct time frame when the withdrawal of funds will be processed , thank you

Hello Webermystery,

Casino Rep told us that there is no reason to be worried, everything is fine with your account and you will be paid for sure as soon as possible. Let us know when you receive the funds.

Thank you , I confirm that the money came two days ago , thx very much for your help !

Hey Webermystery,

So good news. Enjoy your winnings! 

We will mark this case as Resolved.

good evening, my Truefortune withdrawal has been pending/processing for about a month. It would be cool to know about the withdrawal
ty

Hello variousVincent,

Could you please provide us with your Casino Username via private message so we can get in touch with Casino Representative regarding this matter?