TrueFortune - Support and Complaints Thread

Good day! I want to clarify my question, I didn’t understand anything from the casino representative to whom his letter was addressed. Once again, I want to remind you that I’ve still been waiting for payments since October 25.. It’s a strange policy of waiting a month between payments, even if the withdrawals were ordered on the same date.. they still don’t answer me in the chat and the possibility of depositing through a Bitcoin wallet has been closed. I am attaching two screenshots. I am hope for your help.

We're going to send a reminder to the casino rep and check what's going on with your case. 

Awesome update, all withdrawals were completed as promised representative on Sunday. Thanks for the help to the LCB team and the VipSupport.

Glad to hear that. Thanks for letting us know. We'll mark this case as resolved. 

Many thanks for the help! I received a payment thanks to your support. I am very grateful to you. Please pay attention to the timing of payments to the casino management. I still want to get positive emotions from playing in the casino and not waste time trying to get a payment! It’s a pleasure to do business with you!

Glad it has been sorted out. We consider this case Resolved. 

Hello ! my account is “ADAMb****”, my problem is the following.. I ordered a withdrawal of funds on December 12, 2023.. it’s been a month and a half and I still haven’t received the money... last week I received a letter that the funds should be withdrawn at the beginning of this week. .but still haven't paid anything. Please help me figure it out!

Hello BOYDDADAmmss1,

First of all, welcome to LCB! Glad to have you here. 

Thanks for sharing your casino credentials with us!

We will reach out to a casino representative to inquire about your case.

Keep you posted.
 

Hello BOYDDADAmmss1,

We have reached out to the casino again, hope they will respond this time.

Keep you posted.

Hello! I ask you to look into it...after publishing my complaint, they closed my account accusing me of fraud...I did not break the rules, my documents were accepted, my account was verified, my deposits were withdrawn. Help me figure it out please!

Hello BOYDDADAmmss1,

We have reached out to them one last time.

Hope they will provide an answer regarding your case.

Otherwise, we must mark this complaint as Unresolved, which negatively affects their brand image.

Thanks for your understanding; we are doing our best to assist you, but if they do not respond, our hands are tied.

Hello BOYDDADAmmss1,

Unfortunately, we must mark this complaint as Unresolved, as we did not hear back from the casino after numerous attempts to reach out to them. That is negatively affecting their brand image. If they respond, we will reopen it.

Thank you for understanding.

Hello! My question remains unresolved.. No one responds to attempts to contact the casino.. They blocked the account without explaining the reasons, and there was a letter from them that the funds should be paid.. in the end they took the deposits and did not pay. If there is a way to sort this out, I would be very grateful to you! Players, be careful, it looks like the TRUFORTUN casino has gone bad!

Hello BOYDDADAmmss1,

Sorry, we have already contacted them several times; nearly ten days have passed since you filed a complaint.

They simply did not respond, leaving us with no options.

Keep in mind that these posts are public, and if they respond, we will contact you immediately.

Thank you for understanding!

All the Truebet affiliates casinos (Truefortune etc) and the friends they advertise on emails (Davincis gold, Cocoa , Thisisvegas)
according to latest information , are now no longer operate (they close accounts for any reason and do not withdraw/return money)
So please be carefull

Hello Macourek,

Thanks for sharing your thoughts with us.

Regards,

Good morning, I had a deposit and withdrawal of funds a month ago 65 GBP, already verified there.
Asked support, it should have been processed at the beginning of the week.
And It is still pending, if you pass the information to the representative, i woud appriciate it





 

Hi Rogersturn,

Sorry to hear you are experiencing the withdrawal delay.

Please private message us your casino username so that we could reach out to the casino rep and try to assist you.

Thank you.

thank you, sent in private messages

Hi Rogersturn,

Thanks for your account details.

We have just notified the casino rep, hope to get any feedback, keep you posted if we receive any.

Unfortunately, a new week has begun, but the withdrawal of funds is still pending from 23.05.24,
although support promised to send information to the manager

 

Support suggested me to send the documents again, although I was verified a year ago (this can be seen from my messages in this thread to), I made a deposit and successful withdrawals earlier. I think this was proposed in order to extend the payment for another 18 business days

Hi Rogersturn,

Thanks for your update.

We will send a reminder to the casino rep.

Hi Rogersturn,

Do you have any update to share with us?

We haven't received any response regarding your case.

Since we haven't heard back from the member, we'll consider this case CLOSED due to the submitter's inactivity.

I'm being told I can't withdraw my winning because I've o my deposited a certain amount?

the live support are useless and rude, I've never know a casino to tell you that you can't withdraw your WINNINGS because you have only deposited a certain amount and you can only withdraw 10x what you have deposited?

Hello Lukecostin,

This rule is clearly stated in their T&Cs. My advise is to always read T&Cs and read them carefully. It's 5 minutes of your time.

All Deposits of 249 USD/EURO/GBP/AUS or less have a max withdrawal of 10X the deposit for that specific play session (all other currencies pegged to USD). Once a withdrawal is approved, the casino applies the 10X rule and corrects the withdrawal to accurately reflect the 10X rule. 

 We would need to close this complaint and mark it RESOLVED.

But I then asked the chat agent if I deposited the corresponding smoking of my balance which was around £330 if I could withdraw it all and he responded with no, and when I asked if there was anyway of me getting my balance out he said and I've got the screenshots he basically said the money I have in MY balance was not actually mine and I'd never see it.

i really don't understand how this is legal in anyway, again, never seen or heard of any respectable casino having a cash out 10x what you deposited? 

Hello Lukecostin,

Please send a screenshot of your deposit along with your casino username via private message so we can contact the rep and further investigate your case.

Thank you!

Hello Lukecostin,

We're still waiting on your casino username/ID, if you would like us to contact the casino representative and inquire about your case please send it via private message. 

Hello Lukecostin,

Since we never received your username we'll consider this case CLOSED due to the submitter's inactivity.