Treasure Mile, Mandarin Palace, Lucky Creek, Grand Eagle, Wizbet Casino Support and Complaints Thread

Hi Terri Mathis,

Do you have any updates regarding your complaint?

I contacted casino support on phone , and they talked in circles  saying that I could not withdrawal the 570.00 and I also don't get 570.00 back to my balance, 

I'm going to contact my bank and dispute every single deposit I've ever made to this casino 

Hi Terri Mathis,

Per T&C if you are breaching the rules by using multiple free chips in a row, unfortunately the withdrawal will be declined, and the funds can not be returned to your account. Responsibility of every player is to check the rules before start playing.

We will mark this complaint as RESOLVED.

Hi, 

i filed a withdrawal request for 400 which was adjusted to 100 bc it was a bonus (and I understand that) but I show nothing pending and the rep said it was already sent.  Can someone help find my withdrawal and send me a verification possibly?  Thanks for all your help.  
 

email is ****@gmail 
 

Hello Christ344y,

Thanks for reaching out to us. Sure, we will notify Casino Rep regarding this matter and once we get some update we will let you know. Keep you posted.

So does the purchase or deposit bonus count toward this as well?  Bc what happened was that I made a deposit and with the deposit received a bonus lost that - which to me is all part of the deposit and not a bonus then they gave me a bonus which I then won with.  I have gambled and withdrawn from other casinos under these circumstances. 
 

appreciate your checking on my original post and would just like clarification on this issue if you could be so kind.

Hello Christ344y,

Once we get any updates from Casino Rep we will get back to you instantly. Keep an eye on this thread.

Thanks for your help.  If not no big deal lessons learned.  I just thought it was not considered two in a row when part of a deposit. 

Hello Christ344y,

We are still waiting for the newest update regarding this matter. Once we get a response we will get back to you. Keep you posted.

Hello Christ344y,

Casino Rep got back to us and said that this case was resolved on the 17th of October 2022.

Also said that their Support Team has explained to you why the withdrawal was declined.

We will close this complaint, because their decision is final.

I was playing at Lucky Creek Casino, while I was playing I accumulated wins up to a couple thousand $$, so I withdrew and then played a free loyalty bonus, this loyalty bonus got down to $1.47 and was no longer enough to cover my bet, at this point I was prompted to deposit it I wished to continue playing. On my transaction statement it said that my bonus was considered "lost" and was no longer active. I reverse withdrew $214 and won up to $6500. Upon requesting withdrawal, they only awarded me $100 of the $6500 claiming that I won it off of a free bonus. Let me remind you that my transaction statement said the bonus was lost and no longer active, also the bonus amount was not enough to cover my bet amount. I never even dropped down to below $1.47 so I never even used the money that was left from this bonus anyway. The fact that they are refusing to pay me is ridiculous and completely unfair. 

My username is just my email address,*********@gmail.com.

Hello Bootydong,

Thank you for sharing your issue with us. We will get in touch with Casino Rep in order to check what is happening with this matter.

Once we hear back we will let you know immediately.

Keep an eye on this thread for any updates.

I was playing at lucky creek and I had won some money and then went to withdraw that money. After i made the withdrawal request, I then claimed a free bonus. Off of that free bonus, I got down to $1.14 which was less than the spin level I was betting on my slot game. I was then prompted to deposit money in order to continue playing, so I did a reverse withdrawal of $500. I then got down very low off of this amount, I'm talking down to like $0.80 and then I reverse withdrew $250 more. I then won $6500 but they will only honor $100 of that withdrawal because they claim I was playing off of a free bonus. This is absolutely scandalous and totally bogus. every time I asked to speak to someone higher up in the company I was told that my case info was given to the supervisors and that they would have an answer for me in a few days. I waited a few days just to be told by the same agents that the supervisors decided against my complaint and said that I was playing on a free bonus. Not once did anyone higher up ever contact me or try to contact me in anyway, shape, or form. This is quite frustrating and in my opinion is a very good reason to blacklist this casino or at the very least be very careful when playing here and do not claim any free bonuses so that they cannot try and pull the same shady moves on you.

If you look at this screen shot, you will clearly see that my balance got down to $1.42 on the free bonus, I then reverse withdrew $250 and played that down to $7.92, they are saying that I was playing off of a bonus balance because the $1.42 was left there when I reverse withdrew, but clearly you can see I played $240 meaning that bonus should have been considered finished. But no, they claim that if I deposit money into my account while a bonus is active, my balance gets applied to the bonus balance. It's totally horse crap, they are scammers and cheapskates for sure.

Also, you can clearly see that my balance before I got the free bonus of ,$30 was $1.97. so when I played it down to $1.42, that means that the $30 free bonus had already been played through. They won't even acknowledge my requests to have this information reviewed. They beat around the bush and tell me a supervisor will make a decidion

I can provide all the screenshots showing every single transaction I made during the time period in question and if you follow the transactions, it clearly shows that I won the money from my own money, not a free bonus, they just didn't want to pay me out so they just told me a lie and then hoped I would just keep quiet about it. Clearly they are not trustworthy.

Hello Bootydong,

First of all welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

I sent this back in July when this issue was new, I also just resent the message to you. I never heard back from anyone so I created a new complaint, not noticing that my original complaint had just been moved to a different thread. But I have a hunch that there will be no resolution to this case, as they have made it quite clear that they don't intend on doing anything about this matter, although they are definitely in the wrong.

Hello Bootydong,

As Casino has made up his mind about the case, there is nothing we can do, unfortunately.

We can't Reopen this case.

Thanks for your understanding.

We will have to mark it as Resolved as we have done everything within our power.

I was playing in lucky creek casino for a real long time and I went to log in one day and it said my account was blocked I just spoke to customer service and they said it was due to me making a 20 dollar deposit on May 16 and may 17th of 2020 and then requested my deposit back and they said I even emailed them on May 18th requesting my deposit back and they said it was done from a bank that I no longer have and I know for a fact that I was not the one who made those deposits on that bank or any other bank. And they refused to let me dispute it they said even if I did dispute it I would never be allowed to open another account with them and they straight told me I was a liar and that I did make the deposits and that I did send the email requesting my money back. And every time I tried to deny that was me the rep that I was speaking with kept saying so you mean to tell me that this wasn't you and we have it all here on file and I kept saying yes that's exactly what I'm saying and he kept saying we have it here on file and I kept saying that it wasn't me someone must have hacked my accounts because I've had it done before on other accounts and he kept saying no no no that's not correct we have it all on file. His name was Hadley and I felt so disrespected and so humiliated that he would have the audacity to pretty much call me a liar and tell me that I was incorrect in my information and facts. 

Hi Pretty_pineapple44,

Sorry to hear you had a bad experience at Lucky Creek Casino.

Can you please private message us your casino username so that we could check wuth the rep and look into your account?

Thank you.

Hi Pretty_pineapple44,

We are still waiting for your account details. Can you please private message us your casino username so that we couldget in touch with the rep?

I TRIED SIGNING UP BUT AM NOT GETTING PAST THE LOGIN SCREEN AFTER i CONFIRMED MY EMAIL.  CAN YOU HELP?

Hi ando1485,

Have you contacted the casino's support team? 

Hi ando1485 and Pretty_pineapple44,

Since we received no feedback from your side, we would need to close these complaints due to the submitters' inacitivity.

Well I just deposited $500 into lucky creek and won my first jackpot ever! It was for 5000. I want to make sure that after the verification process that I will be able to withdrawal my funds. My total cash balance is $5042.00. @MelissaN I see that you were active 2 days ago. After I verify my identity can you ensure that I will receive all of my winnings? Or reach out to the casino rep and confirm that I will receive all of my winnings? I'm from the united states.

Hello Kevin W,

First of all, welcome to LCB.  

Please send us your casino username via private message so that we could contact the casino rep and check your account.   

Thank you.

Hello Kevin W,

We're still waiting on your casino username/ID, if you would like us to contact the casino representative and inquire about your case please send it via private message. 

Hello Kevin W,

Since we never received your username we'll consider this complaint CLOSED due to the submitter's inactivity.