Thrills Casino | SuperLenny | Kaboo

Hi All

My Name is Erik Hedberg and I will be representing Thrills Casino here at LCB.
Update 11 April 2014: SuperLenny
Update 29 Sep 2015: Kaboo Casino

Im originally Swedish, but work has forced me to leave my thrilling (yes i will use the word thrill a lot)
country a few years back.
I have always been a casino enthusiast so i love beeing in this industry, favorite game is Dead Or Alive, even though the game seems to straight out HATE me. If anyone ever got those 5 sticky paylines please send me a photo and I will buy you a beer next time we meet .

If you guys have any questions or issues regarding our Thrilling casino, shoot them over and I will do what i can to sort them out

Thrilling Regards
Erik

Welcome Erik and thanks for being here for us all.

Thank you for being here Erik, I'm sure you'll be lots of help to our fellow players.

hi erik welcome to lcb , dead or alive hates me too but one of these days the 5 wilds will come my way 

Thanks Erik for the intro! Welcome to the forum, we are glad to have you here to assist our wonderful members and guests.

Hey Erik hope your good
       
I deposited the other night took the 400% bonus, but no nothing not a thing, so at this time your all at home
an a got a massive !2 to 14 hr wait. a played the deposit lost; I ask for bonus but a was not getting it  until a
mentioned here LCB, straight away a got it and a thank you because a never knew if a spend it well deals of
that's rules. Well it happended again right now not 5 minutes ago GUYS RULES ARE RULES BUT FOR 2 DEPOSITS IN 48 HRS  A CANT PLAY NEED TO WAIT AGAIN 12 TO 14 HRS A CANT TOUCH THE DEPOSIT THEN A WONT GET THE BONUS A CANT WITHDRAW IT CAUSE YOU AINT THERE TO PROCESS IT . am sorry but ain't good enough you know once OK a can wear that but then again RUINED MY LAST WEEKEND OF FOR 12 WEEKS SORT IT please

Welcome Erik thx for becoming a part of the LCB community!!!!

Kaboo looks interesting but the deposit option for German players could be better. Visa and Mastercard deposits are not allowed, Skrill doesn't work either from this CasinoGroup. And I hesitate to open an extra Neteller account.

So Kaboo / Thrills guys,

please add SofortÜberweisung or Paysafecard !

>:(ERIK I HAVE JUST SPOKE TO YOUR CUSTOMER SERVICE AND THE BONUS THAT WAS SOLD TO ME IN MY CASHIER BOX I HAVE NOT TO RECEIVE,,,,,,,,WHY!!!! ..?????
I
          IS IT REASON 1 THAT THERE WAS NO OFFER

          IS IT REASON 2 THAT MY CACHE NEEDS CLEARED    OR THE OUTSIDE BET

            IS IT REASON 3 YOU CANT GET THAT BONUS YOU GOT IT ON THE 27TH OF
            NOVEMBER
                                                    NO NO NO CANT BE NUMBER 3 BECAUSE I GOT ANOTHER BONUS ON THE 5TH OF DECEMBER WHICH FUNNILY ENOUGH CUSTOMER SERVICE NEVER WONTEDTO GIVE EITHER BUT THAT LADY BACKED DOWN AFTER I SAID , I COME SEE YOU HERE, SO WHERE ARE YOU. BECAUSE I REALLY THINK YOUS ARE WELL 400% OFFERED IN THE CASHIER AT DEPOSIT TICK YES OR LEAVE IT MUST BRING IN A LOT OF $$$$$$$$$$$
think yous have conned me and honestly yous  WERE LIEING TO ME IN CHAT AND WHY IS THE OFFER STILL IN CASHIER THINK YOU OWE ME FIRSTLY AN APOLOGIZE FOR THE LIES AND WAITING AND SECONDLY A 400% bonus that was sold to me                     

Please do not use CAPs  as it considered as being rude and shouting.

Our team will notify the Rep about your complaint.

Zuga

I am sorry was not intended to be I have just left thrills and my email in-box has they offer yet again sent telling me if a deposit I will receve this bonus and 10 freespins a got spins no bonus again i went to customer service and no the same lady blankly refuses to give me it ask me to send her a copy its on the site man
  thanks for reply and sorry again

Hi Stephen

Super sorry for the hassle, Could you please send me your username and the name/info of the promo and I will sort things out.

Regards
Erik

Thrills/SuperLenny my the best casinos,but Kaboo dont accept players from Russia= (

hey Erik thanks for getting back sorry i not quick to answer been ill, my user name is clax1690, The promotion
Click on deposit  and deposit page open no Here iam being offered a bonus so i tick box and a 400% IS OFFERED TO MAX OF $40 i then decide yes a purchase this deal but never received, speaking to Bjorn he said " stephen you wont be able to see a 400% an more and if a do then to screen shoot it, SO it was well noted that i was still no offered my 40 bux a paid for well even after Bjorn must a been able to see the offer if he then remove it. So i checked and opened deposit and there it was a again buy 400% bonus still trying to sell bonus am not getting the bonus that i pay for here is a pictuer

MAN OOO man your customer service gut Borg  has now told me yous had an error in your system and the bonus was a one time offer , Erick today is the 19Th of December upon making my first deposit to receve the 400% on the 4Th December and even then a never received until the next day and even then your crazy lady said no told lies then gave me it { AT THIS POINT IT WOULD HAVE BEEN GOOD PRACTISE I WOULD THINK TO SAY THERE WAS A PROBLEM AND ITS A ONE OFF INSTEAD I GOT EXCUSES} so upon my second deposit on the 5Th i would now there was no 400% but am not to know so i deposit expecting it because honestly i could have received bonus else where the second time the problem would not be, but even then no just keep telling me storeys lies man, I was raised to be a man a good man a man of his word I put it this way you buying a new car you receve 3 Grata offers then you get an email say and a give you alloys car turns up no alloys, the guy tells you lies says he get them next day,Would you just go away or would you wont whatyou was promised and paid for cause honestly Wise guys treat folks that way
here comes that guy a again what shit will a tell that fool today and your pal Borg am sorry lcb pepole i AM due respect to not crap I can assure yous if he was talking face to he would have shown respect because my pretense commands it honestly a would have knocked him clean out no hesitation but if yous cant admit fault Erick for a few dollars hate to see what lengths your staff would go to if there was errors involving a few k  any way good sir stick it all up yer jumper wont be back as i have learend before never trust a liar where moneys concerned and think your self Lucky a don't paste every conversation i had with your staff i don't need to make a fool of yous cause you s made a good job on your own take care

Kaboo Casino far exceeded my expectations and I'm very impressed with the casino in everything from support to game selection everything That they offer , my 1st withdrawal was processed and paid out in just under 24hrs
5 star casino in my view and Erik is Brilliant at what he does  :

Thanks for sharing your positive experience at Kaboo. Its a great way for fellow players to find trusted brands to deposit at! Keep up the great reviews:)

Hello Erik
          Do you rember me a few month ago there was a 400%  sold to me twice but never
        received, well in the past that. You did however send me an email only 48hrs ago offering me
          a 100%. I thought why not, we all make mistakes, and benfit of the doubt was my thought.
            So Erik deposited selected my 100% bonus and honestly trying to see the funny side as
          mistakes happen   YET again no bonus and you have a promotion on site get 250 spins for
        achieving bonus rounds / spins in certain games,, well funny enough I also qualified for the first stage of tha and I owe also 20 spins on top of my bonus, Slightly in creeps a bit a doubt because I emailed your customer service now 48 hrs ago and have had no acknowledgement at all. SO don't let me down don't wont it to become like theft because would come to a pretty sum counting last time of $90 and 20 spins so you can understand when a state PLEASE get back to me today                clax1690  worried

[ :-

Alrighty troops

Last Night the Friday night  <i_love_lcb> Friday night its great, Sunday some Like but Am just Not
that type a man Thats for God guys dont do god , Friday night man although bit older now so its what happens the palliate changes its a bit a cake instead a cocaine. Guilty pleasure is same as most here THE SLOTS, so get  home through my email to see whom will tempt me who will it be,,, decided that Thrills could do it for me tonight,, my budget was not big and there deal was, make a deposit today an get 35 free spins 10 instantly then another 25 on saturday so with a $10 budget its perfect even if I LOSE MY $10 (note them words in capitals) tonight a still have that little crack to win on the saturday. I logs in opens cashier deposits my $10 they charge a 21 cent fee its called Authorisation fee. Casher then informs me failed please try again but if it persists contact support. Take 2 but yes it does persist before a go to support. I check my bank account might have entered mastercards secondary security code wrong. No code good but Thrill have taken 2 $10 deposits and a 42c Authorisation fee. THE WORD AUTHORISATION means alone that they have my funds and if not why you charging 42c...$10 budget is now $20 which maybe a cant afford could have a bill coming our anything then get a bank charge of $50,, I need a saviour and me being a FRIDAY MAN WHO IS NOT A GOD MAN had is prayers answered in the form of a support ANGEL KNOWN TO ME AS SARAH here is the support chat great customer service
Chatlog - [XJB-KUZLR-945] - 05/06/2016
S
[email protected]
  Reply|
Fri 20:30
You
Chat transcript from 05/06/2016
Stephen Mclachlan (20:41:29): made a deposit of $10 but your casher said it failed and to try again, so a did, again your casher said it failed. So a just loged in to my bank account and on my statement it informs me that both of my deposits were succseful and now a have made to $10 to thrils when 1 was all a wonted to do but still your casher has not put any money in my account with yous
Stephen Mclachlan (20:54:52): still here had to nip to bathroom be 1 minute
Stephen Mclachlan (20:56:29): hi am back again
Sarah (20:57:37): Hi Stephen!
Sarah (20:57:40): Sorry for the queue
Sarah (20:57:42): are you still here?
Stephen Mclachlan (20:57:43): Hi
Stephen Mclachlan (20:57:49): yes
Stephen Mclachlan (20:57:53): am here
Sarah (20:57:56): let me check your account
Stephen Mclachlan (20:58:49): ok thanks it has been taking it shows on my account and your 2.5% fee for useing card
Sarah (20:59:06): Can you give me the missing transactions' reference number ?
Stephen Mclachlan (20:59:20): from my account
Sarah (21:00:02): bank account yes please
Stephen Mclachlan (21:00:19):

Date Card Transaction Type Credit Debit

06/05/2016 5404********9854 Authorisation fee Debit -£0.21

06/05/2016 5404********9854 Auth: Thrills.com,MALTA,MLT 10.25 USD XR 1.451841 Debit -£7.06

06/05/2016 5404********9854 Authorisation fee Debit -£0.21

06/05/2016 5404********9854 Auth: Thrills.com,MALTA,MLT 10.25 USD XR 1.451841 Debit -£7.06
Sarah (21:00:32): Hmm there are no reference numbers showing, can you find them?
Stephen Mclachlan (21:01:11): a have just sent you the information of 2 payments made to yourselfs
Sarah (21:02:33): Just a moment
Stephen Mclachlan (21:02:42): ok thanks
Sarah (21:03:27): Could you provide us with a screenshot of the deposits please?
Sarah (21:03:31): You can attach it here
Stephen Mclachlan (21:04:10): a shall try please bear with me
Stephen Mclachlan (21:04:21): a minute
Sarah (21:04:25): Sure, no hurry
Sarah (21:04:35): Iwill forward it to our Payments team
Stephen Mclachlan (21:09:16): here it is
Stephen Mclachlan (21:09:55): sorry a took so long not the best at thoose things
Stephen Mclachlan (21:11:00): best of it is a only wonted to deposit 10 bux and now its 20 and a dont seem to have it
Stephen Mclachlan (21:11:32): hello are you still there
Sarah (21:11:44): Yes sure, I have forwarded it to our payments department
Sarah (21:11:47): just a moment
Stephen Mclachlan (21:12:27): ok sarah thanks a just need to answer my door some one ringing bell
Stephen Mclachlan (21:14:30): am back
Stephen Mclachlan (21:14:34): lol
Stephen Mclachlan (21:14:48): sound like mick jackson
Sarah (21:15:10): :-)
Sarah (21:15:22): Just hold on a moment it is being investigated
Stephen Mclachlan (21:16:47): no worrys although a should be as now a could lose 20 bux instead of 10 and a feel this is a bad omen now and it jinx me to loose
Stephen Mclachlan (21:16:59): lol
Sarah (21:19:14): We will need to escalate this further and we will send you an email when your deposits have been found
Sarah (21:19:20): I'm sorry about this.
Stephen Mclachlan (21:20:32): man your joking me
Stephen Mclachlan (21:20:49): thats my evening up in smoke
Sarah (21:21:06): I will add a goodwill bonus on your account for this
Sarah (21:21:20): Unfortunately there is nothing else I can do at this point
Sarah (21:21:28): Your deposits will be found for sure
Stephen Mclachlan (21:21:44): sarah that is most kind and an also a sign of a top class site
Stephen Mclachlan (21:22:26): a shall write a review on my casino bog about your excellent customer service
Stephen Mclachlan (21:22:33): blog
Sarah (21:23:12): Great to hear!
Stephen Mclachlan (21:23:19): is the bonus just for certain slots or any games
Sarah (21:23:48): You can play it where you want, just remember this
Sarah (21:23:49): Whilst playing with a bonus you will not be able or allowed to play the following games: Tower Quest, Koi Princess, Dr Jekyll & Mr Hyde, Ladies Nite, Game of Thrones, Scrooge, Spring Break, Eye of the Kraken, BloodSuckers, Lucky Angler, Big Bang, Forsaken Kingdom, The Wish Master, Devil's Delight, Champion of the Track, Robin Hood, Pearls of India, Royal Masquerade, Tomb Raider 2, Untamed Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, 1429 Uncharted Seas, Untamed Crowned Eagle and Castle Builder.
Stephen Mclachlan (21:25:18): ok saraha you time an effort is appreciated and its the first time a have ever lost 20 bux without dropping it
Sarah (21:25:27): We will get back to you as soon as we have sorted this out and found your deposits
Sarah (21:25:27): Haha
Stephen Mclachlan (21:25:37): lol
Stephen Mclachlan (21:26:11): please do sure you never dropped it any way you must be busy so goodbye take care stay safe
Sarah (21:26:42): Have a good weekend!

Now right after that a deposit from same card in the same way to netteller the money went in in under a minute. So saturday comes the morning pass by, no one has yet got back to me. Wait another hour or so an am thinking what is the problem as there wasnt with netteller and at first a sent them a clear copy in back an white that states an dates and uses words like " Authorisation fee" or If I have misunderstood the definition of the words. surely this is as clear as the light of day
  06/05/2016 5404********9854 Auth: Thrills.com,MALTA,MLT 10.25 USD XR 1.451841 Debit -£7.06
Yeah totally understand why they asked for screen shot as you read they have it, because a print out a could make myself and just incase they lose that also sent another screen on my second email of the day posted to thrills. No reply infact worse  NO ACKNOWLEDGEMENT rude manners cost nothing. THE ANGELS work will soon be killed the murder of it is brewing although maybey not planned an error IS NOW GROWING AND ABOUT TO BECOME AN ISSUE and they have made it so by there own actions, 24 hrs now passed no contact totally BLANKED ME TREATING AS AN ASSOLE I enter live chat and after this live chat out thoose 24hrs that have passed 2of thhem been spent hanging around THRILLS LIVE CHAT, MAN  A LOVE FRIDAYS
here is that chat script ,,,,,, REMBER THE MOVIE GONE IN 60 SECONDS
Chatlog - [TDD-RMTRJ-535] - 05/07/2016
S
[email protected]
  Reply|
Sat 21:25
You
Chat transcript from 05/07/2016
Stephen Mclachlan (21:47:17): have you found my money???????
Stephen Mclachlan (22:13:34): hello
Stephen Mclachlan (22:17:39): a need to go now thats like 30 miutes have to collect my daughter i shall come back again sayt 20 minutes although no one hs even responded to my 2 emais a sent either today#
Liisa (22:22:25): Hello Stephen
Liisa (22:22:39): How may I help you?
Stephen Mclachlan (22:23:41): lisa

MAN WHERE THE FOXHAT yes a said a going but hell man SOME FOLKS CANT TYPE THERe NAME IN 60 seconds  so by the time a post this  SINCE THAT Friday feel good man feelin and my deposit 30 hrs have passed we are going into day 2 yes and HOW MANY MORE HRS WILL A HAVE TO SIT IN CHAT,, WRITING AN SENDING EMAIL OF WHICH I KNOW ARE BEING READ
THEY HAVE SEEN THEM BUT THEY CHOOSE TO RUIN THE WORK OF A COLLEGE AND KNOW TAKING UP THAT MUCH OF  MY TIME THAT IWELL YOU WOULDNT GO OUT TO WRK FOR IT ALSO AM BECOMING AN ANGRY PISSED OF MAN WHOM KNOWS WHEN AS THE IRISH WOULD SAY YOU TRYING TO TAKE FOR A CANT BECAUSE YOU THINK YOU CAN..............,, THE ANGELS HARD WORK HAS NOW BEEN MURDERED AN KILLED BY ITS OWN >:D >:D >:D >:D >:D >:D >:D >:D >:D >:D >:D >:D >:D >:D >:D >:D >:D

Hello  Stephen Clax Mclachlan,

Sorry to hear you are facing the issue with the casino Thrills. The casino rep will be notified and hope he will get back to us shortly with the explanation regarding your deposits. In the meantime, you can PM me your casino username. Thank you.

We'll keep you posted.

Kind regards.

Hi

Super sorry for the issues you have been having with the payments. What happend is that the payment clearly as you stated was sent from your account but it wasnt recived by our payment team. What we are doing now is that we are contacting the payment provider to sort it out. I will guarantee you that your money will not be lost due to this. I will send you a PM with more details and what I can do to compensate you for the hassle.

Once again very sorry for the issue and we are doing our best to sort it out for you

Regards
Erik

Waiting for 5 withdraws from thrills still??

Can you get a rep to speed it up please?

Thanks

DreamRJ

I could do with help please regarding my thrills account and my outstanding 5 withdraws totalling £640

Because for some reason they just decided to close my account until further notice, without any explanation what so ever.

I started depositing here in the last week, it was fine for just over a week done ID and everything, made deposits and withdraws that got processed fine. But now today out of the blue, they decide to close my account and i still have not had my £640 owed? I thought thrlls was a good casino? please help me get my money owed.

Thanks

DreamRJ

Really? At Thrills ...
Darn ... and I thought I found a good and trustworthy casino ... ... ...
now Im worried... Hope u will get ur money soon !

No need now.

Sorted, i just went again to live chat, and they said now they have paid my withdraws

That made me have a panic attack when they closed my account £640 is a lot. I been in a nice streak the last few days again.

anyway they said now it was just a routine security check, my account is now reopen.

Thanks

DreamRJ

I just posted a reply thanks, and i think it is a good casino, but this also scared me too and gave me a panic attack, but it is now sorted thank god, i got my withdraws and my account is reopen again. damn that scared me lol.

It was just a routine security check they said, but why couldn't they tell me that before, why did support just say Account closed until further notice, and then refuse to say anything more than that, oh well, sorted now

Great DreamRJ!    

I'm glad it has been sorted out!

Now you can relax!   

Phew thats good news

Glad everything got sorted in a good way

Hi guys

First of all, sorry for the delay. My name is Bruno and I will be representing Thrills, Superlenny and Kaboo Casino here at LCB. 
My collegue Erik is still around the block, but we decided to split our time among the different forums out there. Rest assured he is
alive and happy as ever.

I saw that the latest posts here regarding some game related issues. Recently we switched from Everymatrix to IGC and it has been a huge project involving all 3 brands of ours. Needless to say there has been some minor bugs. It sucks (we know), but rest assured the team are working on fixing all issues that have been rapported by you and others.

We have since we went live with the new platform been taking care of the most urgent issues, but if you spot any issues feel free to ping me here.
I appreciate that you take your valuable time in order to give us feedback. In the end of the day we want to make sure to give you as an players the best possible experience out there. 

On a more personal note for those who don´t know me. I am originally Swedish, but I have Croatian/Macedonian roots. Due to Swedish weather I escaped with my wife to down south Spain. Since 3 years back I have been representing Thrills, Superlenny and Kaboo. My favourite game is and will always be Blood Suckers since I had my first major win there. 

Regards

Bruno B

@bruno.berlafa - My withdraw of £330 is still pendin g and has still not been processed to my skrill. Everytime i am able to win and do a withdraw in thrills casino they take too long to be processed. Other casinos i play at i get them fast. So can you please sort this out for me my thrills username is: DreamRJ Thanks

hello RJ, I had the same experience with my withdrawal it seems their hands are full so withdrawals will be a bit slower than usual, I got mine about 16 hours later. they usually process withdrawals within an hour.

Thanks for reply.

And not for me they dont for some reason. they always take 24 hours or more usually, few exceptions is 16-18 hours. but it just isnt acceptable this day and age, when i play in other casinos and get them within an hour, rizk casino, videoslots casino, leovegas casino to name a few. Thrills should be trying to make customers happy and speed them up, that is the main reason people come back to a specific casino based on speed of withdraws. :)

That is kinda odd indeed because I got my money within an hour but no longer than 4 hours.

Lightning fast withdrawals is also the main reason for players to come back. Well I hope they will processed your withdrawal ASAP :)

congrats on your winnings by the way.

 

Hi LuckyRJ,

We're going to forward your username to the casino rep. 

Hi LuckyRJ,

Confirmed with our payment team it got processed 2016-12-31 16:54:55. Due to holidays things have taken a bit time more then our goal to be one of the fastest options out there. Sorry for the delay  and wish you all the best this year.

Regards 

Bruno