CLOSED: Tangiers Casino, LuckyDraw Casino, Winnerama Casino Support and Complaints Thread

Hi yes they finally replied but not the outcome what I was hoping.......................

Hello,

Please note that we received the notification from our payment provider, on April 16th, when we attempted to contact you. Between April 16th and April 28th you were called several times, but as mentioned before, the phone number 613******** was disconnected.

Below you have the email that was sent to you on April 16th:

"Hello,

We are writing on behalf of the Security department of Tangiers Casino, regarding your account um69er.

We received a notification from our payment provider, informing us that you have contacted them inquiring in regards to the destination of one or more of the transactions in your account.

Please bear in mind we use a variety of billing descriptors which will appear on your bank statement in order to ensure our customers' privacy. We understand this may have caused a confusion in regards to certain transactions, however we would like to provide information and assistance regarding these charges. Please send us a bank statement with these charges highlighted in order for us to confirm whether or not they pertain to your account on our website.

Furthermore, sometimes it takes up to 48 Hours for the transactions to reflect on your bank statement, so they might appear with 1-2 days delayed.

You can also keep track of all transactions you have made, by accessing Reports section within your account.

Thank you kindly for your understanding in this matter.

Should you have any further questions or requests, please do not hesitate to contact us."

In the communique with our payment provider, you specifically mentioned you did not recognized a transaction and wanted a refund, we have no choice, as we did not receive any feedback from you on the matter for almost 2 weeks, but to issue a refund. The subsequent winnings made from this deposit were voided, as a consequence.

We wish you the best of luck in future endeavors.

Regards.

I replied this ...................................

I have forwarded my bank statements and have hi lightered what was taken out of my account. I was not aware it was tangeirs casino as it does not state it was on my bank statements. I never received any email from tangliers casino asking or saying it was yous so how am I ment to know. I also asked live chat several times asking if I needed to do anything and if everything was ok they told me yes everything was fine and all I had to do is wait so I did. 

Thnaks for letting us know. We'll wait for the casino rep's feedback on this matter. 

Hello,

We hope this message finds you well!

On the 16th of April we received a notification for a dispute in regards to a deposit of 25 made with us on the 15th of April. Our security department tried all avenues of contact between the 16th and 24th, including an email sent to your address, as well as several calls via the phone number registered on the account. The call attempts were met with a message mentioning the number was disconnected.

On the 22nd, 23rd, and 24th we received several emails from the same address registered on the account, and the one we tried contacting you on, in regards to adding documents to your account, but no reply to our message in regards to the unrecognized transaction, and no alternative form of contact such as an alternate phone number. The transaction in question was refunded by the payment provider due to no contact and high risk of dispute.

Regrettably, we were forced by the circumstances to void your winnings and close your account. Kindly note that all of your deposits made with us have since been refunded.

Kind regards,
Tangiers Casino

Hi 

I have a issuse I won $2000 everything was approved and was waiting for it to go into my account. Then one day I logged in and couldn't my account was disabled. I then contacted support I had no contact with support till I contacted them they trying to say I had inconsistenties on my account I then enquired about this they trying to say I reversed a deposit I made which my bank did because i did not know what had came out of my bank because it came out the following day on my statements and did not say it was tangiers casino so the bank reversed it. I had made numerous complaints about it for weeks with no reply from support. Then now it looks like they re embersed all my deposits. I am still not impressed with tangiers casino and I want my approved winnings that were ment to be paid as it states in the terms n conditions. And also tangiers casino sed my contact details were incorrect that is faulse my phone is still connected n has been the whole time. I have proof I sware. Can you please help me 

Travis marshall 

Username- Um69ertrav

Hi Travis Marshall,

We're going to notify the casino rep. Keep an eye on this topic. 

Hi my name is ardelle McKenzie, i deposited $25 played on 29th September and won 4000 and I did a withdrawal and they said it be today and the next day and the next day untill it was today 7oct and they said they only approved me of $100 because they said I done a withdrawal of a $100 and I told them I cancelled the $100 and did a withdrawal of 4000 and they said it the bonus and I said I played it back an I have screenshot of the 4000 pending and what not I email them they haven't responded back yet don't know when but I think it really unfair that I know for a fact that I played the bonus back and just don't know what's going on it confusing and frustrating to feel like I'm getting rip of like I like the games on no complain but with the withdrawal that the only thing I'm confused about

Hi ardellemckenzie78,

Can you please explain what happened? I didn't understand you quite well. Did you get the bonus or you played without a bonus with your deposit?

Please also private message me your casino username so we can notify the casino rep and see what happened there. 

Hi ardellemckenzie78,

Thanks for sending the account details. The casino rep has been notified. 

Hello ardellemckenzie78,

Thank you for reaching out to us!

Kindly note that your winnings originate in a set of free spins received alongside your deposit bonus. As per our Bonus Rules item 2.1.9. Free Bonus/Spins withdrawal limits

Maximum withdrawal amount from free bonus money are as follows:
(i). Basic maximum $100

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,

Tangiers Casino

No I played of my bonus I even check there was no outstanding bonus to play as I chose to keep playing and I won more and kept playing because I wanted to and when I seen the amount of what I won I chose to withdrawl it.. I spoke to customer service to ask how and he and three other customer service people help me to do it as the explain to me I played of my bonus and said I can make a withdrawal of 4000... Like are you insane like sorry for what i am writing I'm frustrated that you's are making think I'm dumb and useless I'm being lied to and being rip off like this..  like I love the games its fun playing them as well, I read your rules and what not haven't breach anything so as I said to all of your customer service explain to me when is the process done what is my withdrawal and they said 4000 I have screenshot the winning of 4000 as well to show you of how much I won. Enjoy your day

Hi ardellemckenzie78,

You want to say that you didn't get any deposit bonus? As far as I understood casino rep, you claimed a deposit bonus and you got free spins on top and the max cashout from those free spins is $100 so you can't withdraw more from free spins. 

As i said before i played all the bonus plus untill it was finish and what not, if it the max you can withdral is a 100 then why was I allow to withdral 4000 even as I ask your customer service of what is my exual winning they told me I already played my bonus already and that I can withdral the 4000 that why I did it like I had my sister in-law and aunty and grandmother with me as I played as my witnesses because I didn't understand of how to do so I even had to ask your customer service to explain multiple times as well and they said I do a withdrawal of 4000....  Like if i am not going to get what I suppose to get I think yous should just give all my money back that I deposited and then I stop playing this casino... Like I'm confused like with the old online casino I used to play it didn't take this long to when you make a withdrawal and at least you wouldn't have to waitt for your money to go in the bank they even explain nicely and you can ring them to explain how long the process how far you are and it should be this day... But with you guys you can't ring and that is weird just saying......

Hi ardellemckenzie78,

The max cashout from free spins is $100. Each no deposit bonus or free spins have a max cashout limit. The casino rep explained that you got free spins with your deposit bonus and free spins have a limited cashout amount. No matter how much you won playing free spins the max amount you could withdraw from free spins, in this case, is $100. 

What do U mean 100 spins I didn't get a 100 free spins and Cleary U can't get 100 free spins from a $25 dollars deposit if that was the case I would of got that everytime I did a deposit aye, I'm sorry to apologise again I am frustrated they did not tell me when I made the withdrawal is like U said if you do a deposit and have given free spins and can make a withdrawal 100 dollars max why did it allow me to withdrawal of 4000 shouldn't it say over the limit access of withdral clearly not plus how in earth do the rest of the credit on you account get void once a person make a withdrawal like shouldn't it stay as on the account like any other online casinos? Like I said if I can't get my winnings of what I won then I want refund of my cash that I have played with your casino from the day I first made a deposit if that the case and I will stop playing and won't play Ur casino at all. Like it's really unfair how all this happening because you's can't pay out what the people has won sounds totally unfortunately and unfair plus upsetting for all players  that most likely tried as hard to get their money the played fair and square... Any normal online casino will tell a person when U do a deposit and get a bonus Ann when you win you would of have to play the rest of the bonus so your credit you have is back to normal when the bonus money is finished....

Hi ardellemckenzie78,

I didn't say 100 free spins but I said that the max cashout from free spins according to casino T&C is $100. Could you please specify which bonus you took and how much money you deposited? 

We'll ask the casino rep to clarify T&C for this particular bonus you claimed. 

Hi. I've just received an email saying that Tangiers has closed my account. I am awaiting a withdrawal and after verifying my account and sending email after email I have not yet received my $3001 and now my account has been closed. I am seeking legal aid about this matter as the site has blatantly tried to stop me from receiving my winnings. Now they have approved a payment and closed my account without any sign of the money. Please someone help, it's been months of headaches and stress trying to get this money.

Could you please private message me your casino username? We're going to notify the casino rep about your problem. 

Thanks for getting back to me. I don't know how to send personal messages on here yet. My casino username is Do********

The casino rep has been notified. Hope we'll have their answer soon. 

Hello DontYouWorry,

Thank you for reaching out to us!

Kindly note that your withdrawal request has been approved and the funds have been credited to your account, as confirmed with you via email.

Kind regards,

Tangiers Casino

Tangiers Casino have treated me with utter contempt with regzud to a withdrawal. I requested a withdrawal after first checking if my account was in order and if they needed anything with Live Chat.

They told me all was fine, I was verified. Five days later the funds were returned to my playing account. I asked why and they requested a copy of a credit card I had given them allready. I submitted that straight away and requested a withdrawal for the second time.

Again I checked with Live Chat and they assured me that's all they needed. Eight days passed before the funds were again returned to my playing account. I checked why and they said they needed a copy of my bank statement to verify my account details.

Why wasn't this mentioned 13 days ago. It was a clear attempt to frustrate me into playing again. I sent the bank statement through immediately and requested they not make 'me wait another 5 days before reviewing my withdrawal both through live chat and the security email.

After all what more was I supposed to do. I'd checked and rechecked and rechecked again. They could of told me all this to begin with but didn't. They refused, point blank. 

So I waited another 5 days when I recieved an email saying my withdrawal had been denied because management wanted to review my account so they could verify my details all over again.

This Casino has been the most blatant I've ever seen. I've spent a small fortune with them and they have treated me like dirt.. It's an absolute disgrace but sadly with Tangiers appears to be common place. 

I quite enjoyed playing there it's a real pity. I'm now on my forth withdrawal request and not confident I'm going to see a penny any tine soon. 

Hopefully you get a chance to read this before you invest with them. Many Casinos will make an attempt to stall payouts from time to time but Tangiers are by far the worst I've ever seen. It's a disgrace. 

Sorry to hear that, One11.

Could you please private message me your casino username? We are going to notify the casino rep and see what's going on with your withdrawal. 

Hi One11,

We received your account details and notified the casino rep. We'll keep you updated. 

Thank you so much 

Hi Melissa 

Update is good news. Casino has processed withdrawal. I recieved email confirmation was recieved a few hours ago. 

Thanks for your help, I'm very happy 

That's great news. So happy we could help you. Thanks for letting us know. 

Hi Melissa,

Following on from my last email. Five business days after receiving that note I received an email saying a review of the account has meant I've been banned from the Casino. Its now seven business days from the confirmation of funds and I'm yet to see a cent.

It appears the casino changed their mind and instead of issuing the payout have decided instead to ban me. 

As far as I can see the only thing I did wrong was win. I'll update this post if anything changes but for now if anyone plays Tangiers be sure not to win as they won't pay and will ban you . They will not honour winnings. These guys should be blacklisted.

Not paying is one act of disgrace , why say you will then ban people. 

Obviously so they can't complain.  Tangiers cannot be trusted

I recieved this 

Then this just before they pay. No reason given.  

Thanks for the update, One11. We're going to check with the casino rep and see what happened there. Keep you posted. 

I have claim $ 30 Exclusive No Deposit Bonus at LuckyDraw casino, I have played the 20x bonus. my balance was 100 euro. I have sent all the documents requested by the casino. my account has been fully verified. I made a deposit to be able to withdraw 100 euro.
I played my deposit and I requested a withdrawal of 100 euro by bitcoin. withdrawal which is still pending since last Friday.

Today I wanted to connect to my casino account but I received this message:

The owner of this website (www.luckydraw.com) has banned the country or region your IP address is in from accessing this website.

Hi maiwen63,

Please provide me with your casino username and the email address you used for registration. We're going to check it with the casino rep and let you know. 

It's done, thanks.

We received your account details. The casino rep will be notified. Keep you updated. 

@One11

Hello,

We hope this message finds you well!

Kindly note that your withdrawal request has been approved on the 4th of December. It should already be reflected in your account at this time, however if the funds did not reach you yet, please contact us at accounting [@] tangiers casino . com [typed together] so we can further investigate.

In regards to the account closure, please note that our Terms and Conditions item 2.6.4. states that The Company reserves the right to cancel the User’s Account for any reason whatsoever, at any time, without notice. 

Should you require any additional help or information, please do not hesitate to contact us.

Kind regards,

Tangiers Casino

@maiwen63

Hello,

We hope this message finds you well!

Kindly note that your withdrawal request has been approved today, and it should reflect in your account within 24 hours.

In regards to the issue you are facing when trying to log in, please send us a screenshot of the error message to support [@] tangiers casino . com [typed together] so we can look into the matter for you.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,

Tangiers Casino

Hi Gwen, 

I have had the most terrriblenexperience with your casino. I won for the first time ever in my life a whole 7 1/2 thousand dollars the feeling was euphoric and I couldn't stop talking about Tangiers casino. I did a little research regarding withdrawals and found a lot of negative reviews stating more documents would be needed so to prevent this happening I made sure I I uploaded my bank statement and also emailed the department expressing I have a decision anxiety disorder eg, when reading negative stuffOnline regarding withdrawals made me feel sick and gave me induced ocd researching withdrawl tos to ensure I wouldn't be another player waiting another five days.

After doing this I sent an email on Monday morning to corfirm  that they recieved my statement emails etc and requested a fast track and possible extra on withdrawl - no response until 10:50 pm end of business when I found my withdrawal back in my tangier players account reason being they needed my bank statement and I question them what happened to the bank statement I sent you on Saturday the day I requested the withdrawal they never specifically answered my question yet gave me the runaround I was even ignored and put on ignore for three different support people so every time I said hello or anything and automated everyone was busy response came up from three people then to top it off, I was assured no more documents will be needed and also I have screenshots and screen recordings of them deleting chats that they sent to me or putting a little stars beside them and then changing support representatives and just literally running me around like a headless chicken now my Commonwealth Bank has locked all of my accounts until I can prove I am a client at Tangiers and Tangiers are who they say they are as when I've made deposits from that bank account they do not say Tangiers anywhere in the deposit but every time they say a different thing. When I asked for these saying I had no access to my daily living money and five children to support They ignored me or told me to email various support and security places and then when the minute clicked over to the next day they advised me none of these places work on the weekend so now I have to go to holidays with a locked bank account and ask people for money. So much for having a big win

screenshots are just an example of the games supprt play 

Hi JH,

I've already private messaged you. Please provide me with your casino username and we're going to notify the casino rep. 

All done thank you  

Hi JH,

The casino rep is looking into your case and she'll provide the feedback shortly. 

Hi Tangier rep!!!

I have a cashout request pending 4 days. I deposited with litecoin and requested cashout via btc I guess I thought i use btc to deposit. This should be ok right since its crypto either way? I just thought id ask now since im already waiting 4 days

Please private message me with your casino username and we'll notify the rep to look into it. 

I can't get a hold of anyone at the casino now and still being advised to wait another 5days. I'm so frustrated

Hi J H,

We sent a reminder to the casino rep today. We'll keep you posted. 

Thank you so much, I'm sorry to be a hassle. 

Hello,

We hope this message finds you well!

Kindly note that your withdrawal request has been approved and should be reflected in your account within 24 hours.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,

Tangiers Casino

Thank you very much I appreciate you help! 

Confirming this been resolved now! 
(Withdrawl processed awaiting btc now)

thanks tangiers rep and MelissaN!

Glad it has been sorted. 

I used LCB affiliate link to play here and I can say I am not impressed with the behavior of this casino at all.

My account was verified and everything was perfect they said. I requested a cashout and 7 days later they refuse cashout and ask for a selfie. Which is very cleary a stalling tactic to delay payment.

And now they said my new id will take another minimum 7 days to approve.