CLOSED: Tangiers Casino, LuckyDraw Casino, Winnerama Casino Support and Complaints Thread

Hello,

My name is Gwen, I represent Tangiers Casino and am looking forward to hearing your feedback on our site so we can work towards the best experience for all of our members!

Also, if there is anything that I can help you with, please let me know here and I will get back to you in the shortest period of time.

Best of luck!

Updated 4 Nov 2020: LuckyDraw Casino added to LCB 

Updated 22 June 2022: Winnerama Casino added to LCB

Edited by Moderator KingNemo: 17th March 2023 - Tangiers Casino, LuckyDraw Casino, Winnerama Casino are CLOSED

Welcome on board, Gwen! 

Welcome to the best forum for casinos and bonuses! Thanks for being available to assist our members.

Welcome to LCB Gwen! We're glad to have you here! 

Welcome to our forum Gwen! We are happy you have joined to LCB forum. 

Welcome Gwen 

Welcome to the forum Gwen! 

Welcome Gwen for representing Tangiers Casino and joining the LCB forum!

Hi Gwen I'd like to withdraw money from my account I have sent numerous emails to which I get no reply. Live chat has also became unavailable since I sent in my verification details. Are you able to help me please. Kelly

Hello Bomberbill,

Please note that your documents have been reviewed and approved and your withdrawal option enabled. 

Best of luck and win big!!

Gwen

Hello princejuju, 

I couldn't find an account that you have with us, but yes, the 25 free spins are cashable for the amount of $100, you will get them automatically when you join the site and you can start playing right away. After you win, when you are ready to make a withdrawal, you will need to make one deposit in order to have your withdrawal option enabled. 

Also, please note that it takes maximum 72 hours for a withdrawal request to be reviewed, and then the funds will reach your account depending on the cash out method, but we will always do everything in our power to speed the process out. :)

Best of luck and win big!!

Gwen

sorry is the same represent of rich casino?

Please post HERE if you want to get in touch with the casino rep of Rich casino. 

thanks miss melusa

I won around $400 playing ur casino games and i copy'd my license and i.d and sent them in online and havnt received my winnings 

How long have you been waiting for the cashout? Please private message me your casino username so we can notify the casino. 

Its been at least 2 months now

Username is sandz73 u allready have that. Why do i have to send you the same dteails over and over?

The casino has been notified  Please keep an eye on this topic. We're going to update it as soon as we get the info from them. 

Thankyou

Hello,

Thank you for your patience while we investigated this matter.

Please note that we have thoroughly reviewed the account with username "sandz73" on Tangiers Casino and as far as we can see there is no available balance for cashout and no documents uploaded. 

We have also looked into withdrawal requests, but we found that on the said account there have never been any payout requests made.

Could you please check the account and username one more time just to make sure that we are looking at the correct one? If possible, please provide us with the email address that you have set on the account (through a private message) and we will check again.

Looking forward to hearing from you,

The Tangiers Casino Team

Its either [email protected] or [email protected] 

Hello,

Thank you for getting back to us.

Please note that we were not able to locate an account on Tangiers Casino with any of the email addresses above. Please log into your account and contact us on Live Chat, so that we can open your correct account directly. This way we will be able to look into it and see what happened, as at this time we cannot locate the winnings or documents that you are referring to. 

We appreciate your patience and are looking forward to hearing from you. 

The Tangiers Casino Team

Hi could you please me the guess the picture this my email is [email protected] 

User name is lazygee27 

Thank you 

I'm not sure I understand your message. Can you please explain what seems to be the issue? Thanks

I think she is reffering to the promo guess the picture. The pragmatic play casino has the guess the picture email promo, where you should guess the picture and complete a riddle or puzzle to win some no deposit cash or spins.

Hello,

Please note that the Guess Game bonus can be claimed only in the first 24 hours since receiving our Newsletter, so I am afraid that if you tried to claim it yesterday, it couldn't have worked. For any future newsletters and bonuses, please check the expiry date of the bonus, that is mentioned in the body of the email.  

We're sorry that you could not guess this one, but have no fear, we are waiting for you chat with some amazing bonuses and promotions that are definitely going to give your balance a boost. 

Looking forward to seeing you online,

The Tangiers Casino Team

Hi could you email me the guess the picture promo pleasse ty

Please see what the casino rep said in her previous post: 

Please note that the Guess Game bonus can be claimed only in the first 24 hours since receiving our Newsletter...

So you need to wait for the newsletter and then you can claim the bonus within 24 hours. 

Good luck! 

I emailed u awhile ago saying that i won over $400..i send in my i.d and everything u asked and i never received my winnings. Now ive been blocked from playing

Hello,

Thank you for getting in touch with us and for your patience while we investigated this matter.

Please note that we looked into it and found that your account has been permanently disabled by our Security team due to inconsistencies related to the following rule in our Terms and Conditions:

2.1.12. Each User is allowed to open only one account. Use of more than one account per physical User is known as “multi-accounting”, which is strictly prohibited. Upon discovery of a User with multiple account, all affiliated accounts of the User will be immediately cancelled including the cancellation of any transactions of the multiple accounts.

Due to the fact that you had more than one account open on the website, our Security team had to close the accounts in question. 

Thank you for your understanding in this matter.

Kind regards,

The Tangiers Team

Hi I have sent my verification documents few times to be able to get get my withdraw but nothing is happening and I’m still waiting. Can you please help me

Hello,

Thank you for getting in touch with us. 

Please note that we have looked into it and your Utility Bill has been approved and added to your account. The Security Team still needs a valid Picture ID and the front copy of the card that you used to deposit on the account, in order to be able to enable the Withdrawal option for you. 

In order to upload the documents, please click on the profile icon, in the upper right corner. Click on 'My Account' followed by 'Account verification'. Please upload each document in the corresponding section, as described on the site, and the Security team will review them as soon as possible. 

Kind regards,

The Tangiers Team

I have done that many times, I uploaded a copy of my passport more than 3 times, if there is other way I can sent it can please let me know

Hello, 

THe Security Team has checked the uploaded documents, and unfortunately they could not locate the missing one. You could also try to send them via email to security [@] tangierscasino.com  and they will be reviewed ASAP. 

Looking forward to hearing from you. 

Kind regards,

The Tangiers Casino Team

I have withdraw my winnings but I have not received it neither the confirmation e

I mean I have not

Uh oh... Big trouble in little Chinatown! I'd hate to be that customer service representative! Lol sheeeeew it's so hot in this kitchen a honkie might melt lawd have mercy! Not receiving your payout is kinda a big deal if you ask me. . But who's doing that?? Kindest regards! 

We're going to check with the casino. Have you contacted then as the casino rep advised? 

I have tried to withdraw my winnings but I havr not received it yet nor a confirmation email. It also not showing on my trangiers account 

Thanks for letting us know. We're going to notify the casino rep. Keep you posted. 

Hello,

Thank you for getting back to us. 

We noticed that you made the payout request and it is currently pending. Please note that it will be reviewed by the Accounting team as soon as possible. 

During the time the payout request is pending, the funds will not show in your balance, as they are put aside in order for your current balance and the balance that you are trying to cash out not to get mixed up. Should you go to the withdrawal section, you should be able to see the amount. 

Should you have any questions regarding your account, we are at your full disposal and we will get back to you as soon as we have news regarding your withdrawal status. 

Kind regards,

The Tangiers Casino Team

I don’t know what’s going on but this is not fair I’m still waiting for my winnings it’s been weeks and nothing is happening. I’m wondering now if is this a scum 

The casino rep is going to update you soon. Keep an eye on this topic. 

Omg are they allowed to, what are you going to do

Hello,

We hope this message finds you well.  

Please note that  since your account is still under the Verification Process, the Accounting team has unfortunately been unable to review your withdrawal request. Please make sure to leave the request pending and it will be reviewed as soon as possible. 

Thank you for your patience and please know that we are at your full disposal in the meantime, in case you need help with anything at all. 

Kind regards,

The Tangiers Casino Team

I’m still waiting for my winnings from my understanding when I was ready to sent my  verification documents and I did, this was the email that was sent to me, so can someone please tell what is going on. 

HI Rubeemajak,

The casino rep explained what you are supposed to do in the previous post. Please make sure you do as she advised. 

Thanks

Melissa that is exactly what I did, they have confirmed that they have received my documents and it would be in the process, my issue now is why is it taking so long and no one is communicating with me.

I see. We've notified the casino again. Keep you posted.