Sugar Casino Support and Complaints Thread

Hello Triffic8888,

Thank you for sharing your credentials with us. We will ping Casino Rep in order to check your issue.

Keep you posted.

Hello Triffic8888,

Casino Rep got back to us and here is what he said:

After auditing the player's account. it has been noticed that the player was abusing the bonus & for this the following term had been applied. The same has been informed to the player via email.

Bonus term: 1.23. We reserve the right to audit your game play/transaction logs. You hereby consent in advance for us to do so. If, after an audit, it transpires that you participated, or attempted to participate, in a manipulative game strategy to take advantage from the bonus being rewarded to you from the casino, we hold the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or terminate your association with our website and/or block your account. In such circumstances, we shall be under no obligation to refund any funds that may be in your account other than your original deposit amounts.

Unfortunately, with that being said we will close this complaint and mark it as Resolved.

I haven't participated in a manipulative game strategy. I am obviously playing to win but Ive not manipulated anything, I simply played slots, keeping my bet size under the max bet. I haven't broken any terms so I don't understand how they have come to this conclusion. 

They have just told you exactly what they told me. But I haven't participated in a manipulative game strategy. Have they sent you proof? Id like to know how they have come to that conclusion!

Hello Triffic8888,

Unfortunately we can not influence them to change their mind as they said that this is their final decision. We can understand that you are frustrated and really sorry for your disappointment about this brand. Our hands are tied.

Thank you for your understanding.

Hello Triffic8888,

We will mark this case as resolved.