StickyWilds, Scatters, Goslot and BitReels Casino Support and Complaints Thread

Can you please be so kind and push them Berks. This behavior from Scatters is totally unbelievable bad. Thanks in advance. 

Hi Jan Kristiansson,

Sure, we will send them a reminder once again in order to get a proper clarification. Really hope that you will be updated in shortest possible time.

Thank you for your patience and understanding.

Thanks a million for that and I am really thankful to have help and support from you. They would not have cared at all about it if it not had been for you Berks 💐

Hi again Berk,

I frankly can’t understand how a casino can survive when theirs management behave in this rude and total unacceptable way.    How in earth dare they to not even answer the worlds biggest casino forum after 18 days (and it’s now 7 months without answer to me), while other honest casinos have solved same breach instantly with client.    It frankly says all about how trustful, honest and reliable Scatters Casino are, and it then goes of course for all casinos under Gammix Ltd ownership. I really hope that you warning all other players in the strongest possible way if they continue this extremely lousy behavior also the rest of this third week. That might wake them up if something.

Kind regards/ Jan Kristiansson 

Hi Jan Kristiansson,

We sent you the reply from Casino Rep via private message. 

Thank you.

Yes Berks I saw that and it was just as expected from an untrustworthy casino.
It took them 7 month to answer me and 18 days to you, but still they didn’t manage to answer any of my questions or about their breaches. I still waiting answer on below. And if they say that they have sent this gossip before to my informed new mail [email protected] then they should proof it, because they haven’t. 

1. Why do they not sending me the summary of my made deposits during 2020/2021 as I have asked for so many times. 
2. What do they answer about the fact (as I can proof) that they processes me on daily basis from theirs VIP department despite they of course knew my registration was from Sweden, and I informed the same to theirs VIP rep?.
3. How do they justify the huge bonuses far over the normal standard as they gave me to make me continue playing. Such as for example euro 6.500 one week and 50% cash bonus another week? (which you all have seen proof of). 
4. How do they justify this above compared to what CJEU and EU directives say about cross boarder gaming rules?.
5. How come Scatters is the only casino whom not seeing theirs breach while other casinos whom have worked much less aggressive have understand it? which I can proof of course.

I will not even ask about why they hold my huge withdrawal even if they received all possible docs and even if theirs VIP manager agreed and called it “crazy” when they didn’t paid out, because I know theirs fake answer on that already.

I shall also add that they closed my account when they got my claim, not before. And I got these unbelievable enormous bonuses on top of weekly cash backs on my losses until then. So theirs info on that is false as well.

I really hope that LBC don’t accept a casino to behave in this lousy and untrustworthy way because one rotten apple can spoil the whole barrel meal.

Kind regards/ Jan Kristiansson 

Just wanted to check how we move on Berks? Will you ask them to answer my questions? I assume to start with that they must send a client´s summary of made deposits if He ask for it.

Thanks in advance for your help/ Jan K

Hi Jan Kristiansson,

Yes, we will forward them your question. Once we hear back we will let you know.

Thank you.

Thanks Berks!

Jan K 

So now Berks we probably have to wait additional three weeks for them to come up with some avoiding text without any answers on my questions.

It's unbelievable that such big player on the market as Gammix Ltd not instead just take theirs responsibility when it's obvious with so many evidence (despite only showed a fraction of it) that they have made huge breaches in so many ways with me. 
They have the final chance here to show everyone if they and Scatters are to trust or to avoid in all possible ways.

Jan Kristiansson 

And Berks if they continue by not take any responsibility, then I expect them to be classified where they belongs and I will fight for the same on all other forums as well. We must all work as much as we can to keep the casino- business as fair and healthy as possible, and we shall not allow a rotten apple destroy the whole barrel.
My mission will be to warning other players, and we all chooses casino after theirs rating. 

This is really under all acceptable behavior. They have during 7 month just said to me that my case is under legal departments investigation and then this answer again about their terms, it’s just unbelievable.       I want to see that legal department whom after 7 months investigation does the conclusion that casino T&Cs take precedence over EU directives, CJEU rulings and Maltese law. Just in opposite towards what CasinoForum.io and everyone else say.

They have for god’s sake processed me daily during years with theirs special VIP managers to make me play. Also offered huge running bonuses, far above standard. They knew very well that I have made my registration from Sweden and theirs VIP managers always had questions about Sweden, all correspondence saved of course. They on top of all this hold my withdrawal for weeks and does not sending me the summary of made deposits.

I would never ever imagine that a high rated casino like Scatters and big owner like Gammix Ltd should behave in this way. 

Jan Kristiansson 

Hello Jan,

We completely understand that you are frustrated and that this affects you negatively. Unfortunately, we are not able to solve your case, and everything we received as a response from the casino we passed on to you after they said that it was their final decision. I hope that Casino Rep will give you an answer that would satisfy both parties, but we cannot know that. We did our best to solve this case as best as possible, but unfortunately this is how it has to end as far as we are concerned.

Hope that you can understand. Sorry again for your situation.

Thank you.

What are you saying Berks? Do you mean that they not even answer the questions at all, and refuse to send me my made deposit summary? And LCB, the worlds biggest casino forum just accept that without any consequences  at all for theirs criminal behavior? I thought frankly that LCB where for us players and would aim for warning us about casinos whom breach rules and act untrustworthy. I can opposite see that you still have the conclusion that you recommend players to check out Scatters. I believed that LCB where impartial and would put some pressure on casino whom behave so bad as Scatters. Scatters do not even answer or sending my deposit summary as they must do, and LCB accept it and continue to recommend them as nothing have happened. What in earth is going on Berks? Jan Kristiansson 

And you saying that you hope the casino Rep will give me answer! What is it you don’t understand Berks? Don’t you see that they are lying bandits! They refuse to answer my questions because they have no answers, and they refuse to send me my deposit summary. They didn’t answer me during 7 months and only reason they finally did was because you pushed them. Do you really then believe that theirs casino Rep will give me an answer? Seriously!

The only way to make them do that would be if you pushed them for it and explained that it otherwise would effect LCB rating and summary of them. And now you see theirs criminal behavior and you do nothing about it. You allow them to continue theirs criminal behavior and to breach rules as well as not answer clients when there is a claim towards them. This was for sure not what I expected from the worlds biggest casino- forum. Jan Kristiansson 

Hello Jan,

We hope You understand that we did our best to get the desired response from the Casino, but everything they told us we passed on to you.We once again asked them to answer you on the forum regarding your questions. If we do not have an adequate answer from them, unfortunately we are not able to help, and believe that we are always trying to help you.

We will forward this complaint to our management, who will review it and assess whether it is enough to put it on the warning list. Many things influence whether a Casino deserves to be put on the warning list or not.

Thank you for understanding Jan.

Okey Berks, I see.

In this case I really hope and expect that you at least place Scatters / Gammix Ltd on warning list for other players sake. To not answer during 7 months until you pushed them, and then not answer my questions on your forum as well as not sending my deposit summary must be classified as warning under "unsolved claim from Scatters" Kind regards/ Jan Kristiansson 

Hi Berks,

Have you taken any decision yet about Scatters/ Gammix Ltd on the warning list? 
I am extremely worried that other players will suffer as well from Scatters breaches. 
The least we can do is anyway to warning them. It's no doubt that Scatters or Gammix Ltd are not to trust when they neither answer or sending my deposit summary.

Please Berks do what you can to help me to warning others. That's all I ask!

 Thanks in advance/ Jan K 

Hi Jan Kristiansson,

We're trying to do our best to keep players safe and help them when they need it. As Berks pointed out, a variety of factors determine whether a casino belongs on the warning list or not. If we may ask that of you, kindly be understanding and trust the authority of LCB.

Yes of course I trust LCB, that's why I came to you with my problem. 
I am just so extremely worried that other players will face problems and then Scatters don't even answer them as well. 
How long time does such decisions normally take for you?

kind regards/ Jan Kristiansson 

Hello Jan Kristiansson,

We understand, and we appreciate your concern and empathy. Please realize that we do not base such choices solely on isolated cases and that, as previously said, a range of criteria are considered in these circumstances when making such decisions. Thank you for your continued support, concerns, and understanding!

I understand Eowyn and I will then pray for your wise decision. Sorry to push like this but it’s just so hurtful that Scatters casino and Gammix Ltd maybe can continue to hurt other people in the same way as they did to me, just to make money on misfortunes of others. 

I am extremely worried because it’s so calculated that they searching for targets like myself with huge problems and then processing these people as hard as they can daily with theirs VIP managers without caring if it’s against all rules and regulations. It’s seems quite risk free as well because few people continue (if any) except me, to fight even after 7 month without any answers from them. The only repeated feedback was just the lyes that’s my case is on legal departments desk. It’s not until you asked them that they finally answered, but when the questions became difficult they just closed the door towards you as well. 

I really hope someone will do something to prevent this ongoing. I can’t prevent it myself and they very well knowing it. That’s why they during 7 months didn’t even answered me on my claim. The behavior from Scatters casino is a big disgrace for the whole casino business. I am just praying right now that you will help me in my fight to stop it, or at least warning others and by that save a lot of new suffering. 
Thanks for listening and understanding. 

Kind regards/ Jan Kristiansson 

Just wanted to hear if you have some conclusion? Do I get some help from you to warn other players or shall we let Scatters continue with their breaches as they then don't bather to answer questions about, neither to me or to LCB. 
I really hope and frankly expect some help from LCB to warn players of rouge casino's.

I will feel extremely devastated if they can continue to deliberately hurt other people in same way 😢. 

kind regards/ Jan Kristiansson 

It would be to easy way out for rouge casino's like Scatters if you just drop it without any consequences, as soon as they just don't care to answer you about their breaches. Jan K 

Hello Jan Kristiansson,

What conclusion?

If you have been on our site for a long time, I think you could already understand that LCB never had a problem adding a casino to the warning or blacklist. If we decide that they should be on warning, they will be.  Many factors are taken into account before adding a casino to a warning.  

That sounds excellent and I trust LCB to make a fair judgment on Scatters after theirs behavior towards me and you. 

kind regards/ Jan Kristiansson 

Just wanted to check if you have taken any decision yet about Scatters? or how long time it normally take for you to do it? after an incident like this when they refuse to answer neither of us?

kind regards/ Jan Kristiansson 

Hello Jan Kristiansson,

We stated earlier that we do not make decisions based only on isolated cases, so we are unable to provide you with a time frame until we receive sufficient number of complaints about the casino.

Remember that these posts are public as well, so anyone searching for a casino review can see all of the complaints made about the casino and the services it provides. The player's perspective is also impacted by this.

Thank for understanding.