Sports And Casino, DuckyLuck Casino Support and Complaints Thread

Hi everyone, just wanted to say a quick hi.

I'll be your representative for Sports And Casino here at LCB and will try to answer any questions you might have about the brand.

If you are a player and have a concern or question, I would suggest first contacting support through the "Help" section in the header. They're generally great at responding in a timely manner, even if it's outside of the live help hours. That said, if you don't get the answer you're looking for or have any other issues that they are unable to assist you with, please reach out to me here and I'll do everything I can to make sure your concerns are addressed.

Thanks everyone for welcoming Sports And Casino to LCB and hope you enjoy everything the brand has to offer!

Updated 3rd August 2020: DuckyLuck Casino added to LCB. 

Welcome to LCB forum Sports And Casino Representative! Thank you for being available to assist our members! 

tq for information...

Welcome to the best forum community! Thanks for being onboard to assist our members.

Welcome

Welcome to LCB forum! Glad to have you here to assist our members! 

I have been trying to withdraw and I only have bitcoin available. When I try to make a withdrawal it only asks me for an amount and my username. I don't have a place where I can paste a wallet address or anything. What am I supposed to do? I go to live chat and it takes so long for somebody to help me and you don't have a phone number to get in touch with somebody that way.

Hello Kbec980915,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your issue.

Hi Kbec, you can feel free to contact me directly through a PM as well. There have been other players who have mentioned the BTC withdrawal page isn't showing up properly for them as well so the devs are currently looking into it. We'll make sure you get paid though, don't worry. The issue should be solved soon. As I said, feel free to PM me directly to chat about it.

Hello Kbec980915,

The Casino Representative advised us that your withdrawal has been processed and that your payment has been sent to your BTC account. Could you please let us know if you've received it.

Hi I want to withdraw and it does not give me any info about what documents I need to send and where to send it to no number no live chat no email I don't know what to do or who to get ahold of to withdraw

Hello Reeena49,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative. 

Hi Sports and Casino Rep, I have an issue I can't seem to resolve with support simply because support has stopped responding to my correspondence. 

I've played a couple of 5 times at your casino. I'm a Bitcoin depositor with the most recent deposits being earlier today. 

My first deposit was for 28.00 dollars. Initiated through my Coin base Account, transferred, no problems, notified within a couple minutes funds available. Great !!! 

Played it out, decided I'd give it another try, so back to Coin base,initiated yet a second transfer which I noticed did not post as did the first which prompt me to check the status via Coin base/Block chain. 

Long story short, i discover i somehow managed to purchase bch rather than btc, transferred using btc address supplied within the cashier section of your site. How i did this God only knows, ??? 

I contact support, explain the situation, support tells me, we don't accept bch and to contact Coin base which I did and Coin base basically says, " You've lost your money" . I realize Sports and Casino utilize the services of a third party processor, who I would imagine is setup to receive all types of crypto ?

Keeping in mind the transfer is mined and now has some 32 confirmations which is one of those things that makes ya say Hmmm ??? I chalked this up to Oh Well, My Bad !!

I initiate another transfer, this time making sure not to repeat my earlier actions. Again, no problems. I initiated, Coin base Broadcast, Block chain, da da da.... In a couple minutes funds in account..

Now, my issue.. As i said, try one last time, initiate transfer 42.81 dollars. No notification funds are available in account ?? I wait..... I wait...... Contact support, run through everything start to finish, support says, each transfer is different, could take less time could take more.. I wait...... 

Now, I have 4 confirmations,, I wait ...... 6 confirmations . I wait..... 2 hours, I wait .....

By this time support isn't responding to my email, chat request ?? Notta nowhere.. and I wait .....

9 confirmations, 3 hours, no support, no funds and  I ??? wait ??? Oh Hell No !!!!

You guys had ample time third party processor or not to build Rome.. Not only does the processor have my 27.00 dollar's but it appears my 42.00 dollars as well.. 

Way i see this is very simple, kindly return my money and no hard feelings.. 

I just checked again before I post this message and still no funds credited. 

I've been kind enough to attach screen shots for your viewing pleasure.. 

 I'm certain there is a reasonable, logical, ethical, and lawful reason you guys haven't credited my account, now if you will be kind enough to share it with me ??? 

This issue has been resolved !!!

Hello wmratliff,

We're glad to hear that. Thanks for the update! 

Great casino. They offer many welcome chips. They also have penny slots which I like. I wish they hadvlive dealer games.oh well maybe in the future.

Hello, 

I currently have a pending withdrawal from sportsandcasino.com. I’ve sent in all the required verification documents, and have received an email stating everything was approved. 

I’ve contacted there customer service yesterday and was told it was gonna be payed out tomorrow (which is today). I’ve contacted there customer service today and I was told they were waiting to get an update from there accounting department. I waited a couple hours and tried to contact them again to no avail. 

Im really starting to feel I’m getting the run around so I decided to post here in hopes you can help me with this issue. I’m really trying to stay on top of it. 

Any help you can provide would greatly be appreciated! 

My username on on the site is amwhuval. 

Thank you

Hello amwhuval,

We've contacted the Casino Representative regarding your complaint. He says that your documents have been approved on Friday and your witdrawal should be processed on Monday.

Hi there

I joined sportsandcasino.com and transferred £300. My total.winnings are  now £834.

I tried to withdraw and the only available option is in bitcoin and  noone is replying to me.

My username on there is akens86.

I read someone else had an issue with this on this forum and it got resolved. I am so grateful to find this site. 

I understand If not but could anyone help? I will happily donate to the site if you could help.me get the money back.

Many thanks

Adam

Hello Akens86,

We've sent an email to the Sports And Casino Representative regarding your inquiry. Please keep an eye on this thread for the updates.

Thabks you so much

Hi

I have opened a bitcoin account. So I will see if this works. They have been helpful now.

Is it ok if I keep you updated. You are very helpful and efficient.

Many thanks

Adam kensett

Hello Akens86,

You're welcome. Yes, please keep us updated.

I need some help or advise regarding Sports And Casino. I have been battling with them since July 11th regarding a bitcoin deposit I sent ( have transaction receipt and confirmations) they still insist they didn’t get the funds and say the deposit was denied however cannot tell me where my money is. I consulted my bitcoin wallet support and they assure me that once a confirmation is on record that the receiving party got the funds. There is no live support most times and if they do respond it is always the same to email support which has gotten me nowhere. I'm tired of the runaround and just want someone to apply the funds that were deposited

Hello Mrkell0gg,

Could you please send me your casino username in PM inbox and we'll get in touch with the Casino Representative. 

Hello Mrkell0gg,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative and asked him to check what's going on with your deposit.

Hello Mrkel0gg,

We've received a reply from the Casino Representative and here's what he says:

"The problem was that the player used a wallet address that had expired. When you make a deposit with bitcoin you are given a set amount of time to complete it. If you at a later time, or later date, use that same wallet address it is no longer valid. Each time a deposit is made a new unique address is provided to the customer, but the player used an old address. This is his error, however our communication could be better, so we are going to credit his account with the missing funds today, even though we will never receive them ourselves. We are also working on our messaging to improve this so that it is more clear to our players."

Hello Mrkel0gg,

Since you've advised via private message that this has been sorted out, we consider this case resolved.

Is there a rep?

Hello Lochnessa4629,

Do you have an issue with DuckyLuck Casino? Could you please give us some more info and we're going to contact DuckyLuck Casino Representative regarding your inquiry.

It's a little complicated. My friend said they were looking for a new casino, so I recommended they check here. He was very excited about winning on his bonus, I'm still verifying with him that he made the play thru, and deposited, etc. (not sure that he knows all the standard no deposit bonus in's and out's yet, so to speak) But he mentioned that they claim to offer 24/7 support, but he didn't hear anything from support after waiting 24 hours.. So that's really what I'm checking on.

Hello Lochnessa4629,

Ok, in case he needs help with getting his withdrawal, please let him know to register here at LCB and he can post his complaint in this thread. We're going to contact the Casino Representative.

I made some casino deposits, no problem. The problem happened during the withdrawal I was accused of "5.9 - If DuckyLuck suspects that the player is" profitable ". For any of your winnings above your deposits, they use clause 5.9 how is this possible? They do not explain anything, they just steal balance and deposits. The player's rights can be trampled under their rules without explanation. I didn’t make big bets and only played slots without exceeding the bet above $ 5.   account-winss sum of the complaint -2450 dollars

Hello winss,

We've sent an email to the Casino Representative regarding your issue at DuckyLuck Casino. As soon as we receive a reply from him, we'll let you know.

Do you find it permissible to advertise casino support? 18 days have passed !! They stole my deposits and withdrawals. You are silent. This is normal?

Hello winss,

We don't know what's going on with the Casino Representative this time, we usually get a reply from him in a day or two. We've sent him another reminder email. Keep you posted.

Hello winss,

We've received a reply from the casino and here's what they say about your case:

"Your recent winnings and resulting cashouts, have been voided and your
account has been deactivated.

After a thorough investigation of your account by our Fraud department,
your systematic use of promotions and gameplay to create an advantage
situation was found to be in violation of the terms of service that you agreed
to when joining DuckyLuck.

As per our website Terms and Conditions:

"5.9 - Should DuckyLuck suspect that the player is an ‘advantage’
player, by using software or anything else linked to unaccepted gambling
techniques, the casino has the right to immediately close the account and
deplete it of any winnings."

Please feel free to visit our website's Terms and Conditions should you feel
so inclined.

This decision is final, though should you have any specific questions,
please feel free to reach out to Support team."

I wrote what I am accused of a month ago) It is known!). But there is no understanding why. I made one deposit with a bonus. And several deposits without a bonus. Where could I break)? Let them give explanations because they stole not only the winnings but also my deposits. Is this explanation enough)? Steal the balance and use paragraph 5.9 without explanation).

it turns out if you use one of the promotions, then you automatically fall under clause 5.9) ?. Even if after that I made several deposits without a bonus. I think they have a rule under which those who do not use bonuses fall.) I would be very grateful if they write to me how I could break. Or they will explain to you. My letters are not answered.

Hello winss,

We've asked them to explain this in more detail and to send us some proof. We'll keep you updated.

?If there is no connection with support, why this topic? They stole deposits and winnings. Part of my deposits went to you. You advertise them. Move the topic to complaints. They don't respect the players and don't respect their affiliates.

Hello winss,

This topic is in the right section of the forum. Only complaints without the Casino Representative and Direct Support topic go to the Complaints section. 

The Casino Representative will reply to you, though they had already notified you about their decision. 

do you think this unsubscription is the answer? They stole my funds too. Hiding behind the rule in which you can wrap the elephant) You laugh at the rights of the players. This is a pure scam. I want to have an explanation, not a reply. I didn't break anything !!!

Hello winss. I am responding here for you despite the responses you have already received from us directly. You are well aware of how you broke our stated terms, and have been banned from an entire network of sites for this reason. We are refunding your deposits on receipt of a bitcoin wallet address and consider the matter closed. Thank you.

i order a withdrawal at 23.12.2020 , complete verification process and minimum deposit requirements , but chat support always says something new about timeframe ,and date of my cashout was changed somehow (from 24.12.2020 to 28.12.2020) , this is weirdest things i ever see  if anyone can help i will appreciate it

Hello Sergey,

FIrst off, thanks for playing!  And congrats on your win.  5x on $25 isn't bad

From the screenshots you provided you will note that the message on the 24th said it would be within 72 hours, not on the 24th.  With Christmas taking up a day your cashout was processed on the 28th, however it came back with an error.

Our team is working to determine the problem and will either figure it out, or contact you directly.  EIther way you can expect the withdrawal to be processed on or before Monday.

I wish you continued luck!

Warm regards,

John Rose - Casino Manager

Hello. 

To duckyluck casino.

Nickname: andrytsymb

Made 4 deposits through bitcoin. Made a request for withdrawal of funds for bitcoin, 300 dollars. 

On January 15, I sent all the required documents.

The chat said my account was verified.

On January 19, I was again sent a message requesting documents (which I sent on January 15 and which I was verified) 

And 19 Jan I received the message:

"

Please print, fill, sign, photograph and email back to us this form:

Transaction Declaration
I, [Full Name] (…………………………………………) hereby
confirm that all transactions recorded by DuckyLuck.ag are conclusive
records which authenticate all transactions which I have authorized and
executed in my personal capacity. I have read and agree to the
casino’s current terms and conditions and understand that such records
may be used to resolve any disputes which I may have whether present or
forthcoming.

Note: Incomplete forms, or forms with missing information, will not be
accepted.

Customer Information
First name:
Last name:
Address:
City:
State/Province:
State/Province:
Country:

E-mail:
Phone number:
Phone number:
Casino name:
Account login/
username:

Deposit details
Please enter only the first 6 (six) digits and last 4 (four) digits of
your card details
(eg. 1234 56xx xxxx 1234)

Card type:
Expiry date:
Card number:
Cardholder name:
Card type:
Expiry date:
Card number:
Cardholder name:
Card type:
Expiry date:
Card number:
Cardholder name:
Card type:
Expiry date:
Card number:
Cardholder name:
Card type:
Expiry date:
Card number:
Cardholder name:

Declaration
I hereby confirm to have read and acknowledge the terms of this
agreement and hereby wish to accept and confirm this declaration as
authorization for all current purchases made at DuckyLuck.ag;

Signature:
Date: / / (YYYY/MM/DD)"

Are they bullying? I made deposits through bitcoin. And I make withdrawals through bitcoin. What credit card, why? 

What else can I do to get paid? 

How long can I wait for you to pay? 

Do I have to deal with this every time? Or will you still be able to play quietly? 

Hello Andrytsymb,

We've notified the Casino Representative and asked him to check what's going on. Please keep an eye on this thread for updates.

Good Day Andrytsymb,

Please accept our apologies as one of our support team sent you that form in error.

Your withdrawal should be processed today.

Thanks for playing with us, and we wish you continued success!

Kind regards,

John Rose - Casino Manager

Why are you promising something you can't do? 

I still haven't received the payment.