Spilleren, Vikingheim Casino

Spilleren is a fully-licensed brand-new online casino based on behavioral science insights. It’s targeted mainly at European and Canadian players who enjoy slots. Backed up by EveryMatrix platform, Spilleren has over 1290 games on offer.

Brand added 26 June 2017 - Vikingheim Casino

Hi Spilleren,

Welcome to LCB. We're happy to have you here with us. 

Welcome to the best forum!

Hello Spilleren, welcome to the forum.

I've received an email about the welcome offer yesterday 17:29 and i am interested!

100% up to €300 + 100 Free Spins on Gonzo's Quest

I want to login on my account but it seems the Netherlands is not allowed to play anymore?

Here is screenshot from my Samsung Galaxy S7 Edge:

Hi JackieNL,

We're going to double check on it with a casino rep. Thanks for letting us know. 

The casino temporarily doesn't accept traffic from Netherlands, and they are going to fix it soon. So for now Dutch players are not allowed to register at the casino. 

Hello LCB,

On the 24th of August 2019 (NZT) I opened an account with Spilleren and made many deposits on this website, upon checking my credit card statement I learned this was apart of EveryMatrix casinos. I requested a refund because I am excluded from every other EveryMatrix casino under that license, and their T&C's state that all bets made under an exclusion are to be void and deposits refunded.

They have refused to do this (it is also worth noting they have no exclusion feature on their website, and support took nearly 48 hours to initiate the exclusion request), and further refused to escalate my issue to management for consideration. Attempts at contacting EveryMatrix directly have failed, as they have not responded despite several attempts. I tried contacting the rep on here but they appear to not be active here as I've not heard anything here either.

haha so u lost your money and now asking for a refund lol

I'm asking for a refund because according to their T&Cs my bets would be void anyway, in which instance my deposits would be refunded. Win or lose the term still applies...

But if you had won  would you have asked for the same refund and agreed to voiding ur winnings? 

Ive seen imany players deliberately playing at XW casino they are excluded from, with sole goal to ask for refund if they lost but try to cashout if they happen to win , thus not envoking self-exclusion rule.

having said that if u are indeed excluded from this casino then yes they should be refunding fully.

Had I had won and my winnings been voided I would not be happy, but I would understand. There's a reason I'm excluded from as many casinos as possible and most groups prevent me signing up. The terms are clear that bets are void, thus why I'm requesting the refund. I'm not out to pull one over the casinos I am battling a gambling problem.

Hi Avernite, 

please private message me your casino username and we'll contact the casino on your behalf.