Slotwolf Casino, Bitkingz, CrocoSlots Casino Support and Complaints Thread

Hi everyone!
We are starting this thread here at LCB to serve as representatives of Slotwolf Casino.
If you haven't found the answers to your questions in the live chat with our friendly support agents, remember that we are here to assist you in an amazing world of gambling!
Here we go!

Updated 21st October 2020 - Bitkingz added to LCB.

Updated 23rd November 2022 - CrocoSlots added to LCB.

Welcome to LCB forum SlotWolf! Thank you for being available to assist our members! 

Hello Slotwolf Casino Representative! Glad to have you here to assist our members! 

nice to have you on our forum, welcome! 

Welcome 

We are glad to have you here.

Welcome to LCB Slotwolf Casino Representative! 

Hi,

Do you part of N1 casinos group?Can i register here ?I selfexluded from Betchan and after that i cant login login in any N1 casinos ,i was member on several,which was on of my fav till Betchan.

Hi, Perobet!

If you self-excluded due to gambling problems, then, unfortunately, you won't be able to play at Slotwolf. If the reason was smth different, then you can sign up, and in case of any troubles please contact our live support.

Thank you for your question, and have a nice day!

I have no problem with gambling, just with Betchan who sent me promo emails with bonuses but when i came to chat they refuse to give me several times so i wish to close my account there. 

If so, then you can surely create an account at Slotwolf, and just in case you have any troubles - please, contact the live chat, agents will help you!

Have a good day!

Hi Slotwolf

Can you maybe help me ? 

I just got my my 610 € winnings confiscated. I got email that i have broken some term about 1 account / household. There is something badly wrong now. I only have 1 account and have my own network connections which nobody else is using etc. 

I have made hundreds of euros worth of deposits to your casino. I also already had my account verified and i was told that i can still play with my own money without bonuses from now on. And now that i got nice cashout then you decide that you wont pay. How is this even possible ?

Something has gone horribly wrong now somewhere and i have nothing to do with it. So can you help me to get my money back that belongs to me ? I feel so sick about this whole situation.

Also I want to add that your rude chat agent Nika said that he cant give me any information about this when i tried nicely to ask. 

Hello punakontti,

Could you please send me your casino username in PM inbox and we'll contact Slotwolf Casino Representative.

Dear Punakontti,

You can also PM us here, we will take a look at your issue.

Dead LCB. Got pm from Slotwolf that you have some info about this issue. Can you send it to me also?

Dear Punakontti,

We have provided the LCB representatives with the evidences of ip crossing - unfortunately, this was really the case, and we had to confiscate your winnings as it breaks our terms and conditions.

Please, accept our deepest apologies in relation to this situation!

Something is not right here.That ip think you are saying cant be true. Or then its some technical issue that i dont even understand. I have my own protected connections that noone else is using. And i dont use anyone elses connections. Thats a 100% fact.

So please Slotwolf explain what do you mean or show me your proof. In my point of view this case really really isnt closed.

You are now trying to steal my money!

And no. I wont accept any of your apologies. Only apologies i can accept is putting my money back to my account asap! 

Hello punakontti,

We can't send you the evidence due to privacy reasons. We can confirm that the evidence provided by SlotWolf clearly shows two accounts with the same IP address. The Casino Representative has also advised us that your deposit has been returned.

Of course you can send me proof. Dont be rediciolus. I have all right to get all info about this. Cause its my issue. Also law is on my side here and all gdpr-regulations etc. I have all right to get all information conserning me.

Hello punakontti,

As I've already stated in my post above, we are not allowed to send you the evidence provided by the casino.

We consider this case closed. If you don't agree with this decision, you can file a complaint with their licensor.

I will take this to their licensor and also to other forums so other players knows about their shady policy and to avoid this place.

This is a pure theft by Slotwolf.I havent done anything wrong here. I have deposited hundreds of euros to them and now with 1st cashout they steal my money. 

Im not stoopid. Why on earth i would have deposited all that money there by using multiple accounts, no sense there. 

And if theydont pay my winnings here then they should return all my deposits to them. As they did with my last deposit. Why havent they taken action before of they have "proof" of multiple accounts???

Answers now @slotwolf. Are you going to pay my money? Or are you going to return all my deposits? Or are we going to take this issue further? Your choice now.

There cant be two accounts from my ip-address. NO-ONE else is using my connections and I only have 1 account with Slotwolf! As ive already said. 

There is something very badly wrong on Slotwolf's systems. 2 options- their systems is broken or they are lying here. Which one is it ?

And hiding their "so called proof". Everyone can make their own conclusions there...

Update to this!

I took my case to MGA that guided me to thePOGG. And during this process Slotwolf made correct decision and returned my money. I tried to ask what an earth happened here in the first place and why this all happened but Slotwolf wont comment this in any way (I dont understand why) . My opinion is that they had some kind of fake evidence or their technical systems are badly broken. I dont know exactly but I got my money back and thats enough for me now.

It was very hard process for me especially when I know I was right all the way.

Dear Punakontti,

As Slotwolf and forum representatives told you, unfortunately, we are not entitled to disclose any evidences. The money was returned back to you, and we are all happy that you are also satisfied with this case closure.

The situation really happened to be as we described, without any fake details, there really was a breach of terms and conditions, and we acted according to our established practice.

We'd like to say that our players can trust Slotwold in every possible way - and we are providing them with the best gambling experience possible. We meet players' expectations, and your trust is very important for us. Take care, guys!

The casino wolf slot did not pay me money sent me an email with 30 free spins I ran the bonus and when I put down 50 euros I do not want to pay me because I did not respect the bonus but why did not stop the bonus when I ran it from where I know 

Hello beny41,

Could you please send me your casino username in PM inbox and we'll contact the SlotWolf Casino Representative.

Why put freespins on this casino last day send me mail 

Hello, Marius-Claudiu!

PLAYER OPINION SURVEY

Thank you for being a part of SlotWolf Casino!
We always try to improve our services so you can totally focus on playing and winning here. We need your opinion to increase your satisfaction level!

We really appreciate your efforts to complete this survey.

START

At the end of the two question only survey you will get 30 free spins for 25 seconds of your valuable time.❤️

i complete survey and give 30 freespins i roll and when i put 50$  on cashout not pay me...

Hello beny41,

Thanks for providing us with your casino username. We've sent it to the Casino Representative and asked him to check what happened. Please keep an eye on this thread for the updates.

Dear beny41,

unfortunately, while playing with the bonus money, you exceeded the maximum allowed bet, while according to the terms and conditions the maximum bet while playing with a bonus is limited to 5 EUR.

The evidence was also sent to @Sydney.

Thank you for your understanding!

I won 20 free spins in hide and seek slotwolf casino contest. Then i win $1.35 from that free spins so i fully wagered. when wagering i won $101 in book of dead slot at last i have $143 in my account . Then i try to withdraw it but shows only $30. Then i asked this problem in slotwolf casino live chat but they tell me only maximum $30 i able to take cashout. They are not responsing correctly. I was very disappointed. I attached the screenshot of the live chat what they tell. But one LCB user Kerob withdrawn $213 with these same free spins in these same contest how? Please solve this problem. See my attached screenshot and link of the LCB user winnings.see this link. https://jswqzs.com/onlinecasinobonusforum/exclusive-lcb-contests/slotwolf-exclusive-lcb-contest-slotwolf-hide-n-seek/270#forum

see this chat i talk to them

Hello Lia Rebecca,

We've notified the Casino Representative and asked him to look into this. Please keep an eye on this thread for the updates.

Dear Lia Rebecca,

could you please PM us and tell your email you registered with at Slotwolf?

Thanks in advance!

Dear Sydney,

we would like to mention that indeed the max win from these hide and seek freespins is 30 EUR and equivalents. The freespins do not require any deposit, so the clause about 'no deposit, or loyalty freespins', Bonus Terms and Conditions, is applied here.

Could you please add this in the general description of the hide and seek game rules?

Thank you all!

But already so many LCB users withdrawn above $200 how. see my attached screenshot LCB user Kerob withdrawn $213. How he can able to withdraw $213 in these same contest how? How is it possible.This is the link of his post. check it.  https://jswqzs.com/onlinecasinobonusforum/exclusive-lcb-contests/slotwolf-exclusive-lcb-contest-slotwolf-hide-n-seek/270#forum

Hello Lia Rebecca,

We've notified the Casino Representative and he's going to check this. Please keep an eye on this thread for the updates.

Mistakenly, one or several players withdrew a higher amount. But the max. payout from the free spins is as we mentioned before.

Hi i deposited to play CAD on bitkingz using coinspay to deposit bitcoin but play in CAD. I won 80$ and cashed out but when they send a email to confirm address they add a ":" to the addresses making all attempt to confirm to give a message "confirmation failed".

Once that seen i ask live chat to manually confirm my address as they usually do in the dama nv group. But they told me to write to email support instead which usually means the live chat just ship the problem to someone else... And yeah the email support ignore emails and never reply and just reverse all cashouts as the address is not confirmed. Angry i shoved it on roulette and lost. Next day i had 10% cashback and won the money back from it... So i cash out again.. same problem.

I go back to live chat i say email support dont reply and im not going through this again... he tells me that i will have to do it again... so i email again.. warn them i won't let it go again. They never replied and just reversed the cash out again playing ping pong with me hoping i shove it again. Nope they crossed the line again like many of dama casinos that think they have all rights in the world and have no respect for players.

So i have 80$ in account they keep canceling non-stop while i gave my address to confirm to both live chat and email. So easy to figure such a casino and the time they operated wouldn't have such a "bug" in system without it being on purpose. They are scamming and i want everyone to know.

So i want to get paid and i want everyone to know what they are all about as on top one of my friend had big hits on there and they lied sending promo emails to everyone saying he won much more than he really did not mentioning how much they ripped him in between hits.. selling it to people like he had all in a straight for 400k+ which is bullshit false advertisement.

So time for a wake up call on bitkingz

im fredos386 there

Hello fredos386,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Tyvm Sydney for quick reply.

I have been paid, thank you.

Glad to hear that. Thanks for the update.

Hi Sydney, would like to get some advice/help. I won from the Slotwolf exclusive competition and requested a 20eur withdrawal- small but still. I requested a withdrawal, it was discarded and I was asked to verify. I fully verified and still- all withdrawal requests (card, bank) get discarded with no explanation email. Been chatting with support and every time I get a different answer- try a different card, try different bank account.. Now the last agent said that since I'm from Malta I can only withdraw to bank account in Malta (which I don't have). Super confusing and frustrating - maybe casino rep can help?

Hello barebones,

We've notified the Casino Representative and asked him to look into this. Please keep an eye on this thread for updates.

Dear barebones,

we confirm that your account is now verified. At the moment your balance is emply, but that is also true that in future you will need to request your cashout through Bank International  to a Maltese bank account only.

We appreciate your understanding and wish you good luck in further playing at Slotwolf! 

good afternoon dear forum I have problems with the casino Bitkingz they canceled my withdrawal since my passport is expired for three days I asked to go to a meeting and withdraw money they blocked the account instead for no reason. Please invite a casino representative for a conversation we will understand this problem

mail casino >email removed due to privacy reasons by moderator Sydney<

Hello bybligym77 and welcome to LBC

I do not understand your statement re: your passport - Did you say your password expired for 3 days or do you mean it expired 3 days ago or will it expire in the next 3 days?

You do not have a drivers license? As I understand they want a document with an expriry date? If yyou dont have a drivers, just apply for a new passport and upload it to get your withdrawal. I mean here in SA  a new passport takes about 5 Business days to get it.

Hello bybligym77,

I don't understand when your passport has expired. Please note that you need to have a valid document for verification purposes. We've sent an email to the Casino Representative to check what happened here.

hello ,production of passports in Belarus ranges from 14 days to 25 days

Hello bybligym77,
As I can see, you provided us with a passport that expired on June 21, 2021. And the withdrawal request was created on June 22nd. Unfortunately, we do not accept invalid documents for a cash-out. For this reason, this withdrawal request was declined.
We can confirm our position in a personal message to the forum representative with the attachment of documents.