Slotum Casino, Combo Slots Casino Support and Complaints Thread

Screenshot of my transaction history in my Bendigo Bank app on my mobile.

>Screenshot removed by moderator Sydney due to privacy policy<

Funny that they have not even replied to my posts or defended themselves. This casino site is a scam. Everyone should be aware. My bank is investigating the matter & will know more in about 6 to 8 weeks.

I good & outstanding rapore with every casino I play at. Never ever has this happened before nor have I ever been accused of such nonsense. This is a bad bad casino.

Hello Linny,

Once your your bank conducts the investigation, please let us know what's the outcome. We can't help you with this case unless we have a confirmation from your bank that these transactions at Musicalshop24.com are connected with the casino. 

Okay will do, thank you.

Here im about to list the worst casino that should never exist. 

My experience in gambling i would say is at the top most be it online or at a physical casino either here in my country or abraod when im travelling. So trust me when i say that this casino im about to torch is the worst of em all.

SLOTUM CASINO......

1. Verification ( KYC ) takes a lifetime. My mistake was to have my account verified prior to winning. And that actually makes it all the more dubious anout this casino.

2. Support will require you as a player to have a 1000% patience, that is if your even lucky to get a response.

3. ***************

Thanks

>the post has been edited by moderator MelissaN<

Hi Takadhun,

Could you please tell us if you have any issues with this casino so we can notify the casino rep and see if there is anything they can do for you? 

Hi,

No need. I have moved on. It's only a little over 400eur. They can have it. 

Okay. Thanks for letting us know. You can reach us in case you need our assistance. 

I make deposit to Slotum by credit card and when i try make withdrawal they cancel it and ask le to use some other method. Skrill or Neteller. I cannot create account on these methods so they dont wanna pay my winning.

I see they have bank transfer option but minimum is 500 euros! Minimun deposit is 20 euro.

So this is kind of trap?

Is this casino possible get winning at all? 

Hello Jame,

Could you please private message me your casino username and we're going to ask the Casino Representative to check if there are any other options for withdrawal that would suit you.

Sydney. 

I open Skrill account and get my money out. So problem solved but its good to other player know how difficult is cashout this casino.

Thanks

Hello Jame,

Ok, thanks for letting us know. 

Hello dear forum I have a problem with the casino Slotum it's not even a problem, but theft of money, lies, deception, fraud I wanted to put money on withdrawal yesterday but I couldn't(read the correspondence) the operator contacted the financial department and all to no purpose but after a while I managed to put money on the withdrawal the operator wrote to upload a selfie with a passport and a sheet of paper in profile i did it all this morning I wrote to the chat again they assured that the withdrawal of money will be soon in a couple of hours my account is blocked I start writing to the operator why is my account blocked he answers me that your withdrawal will be processed in the near future(read the correspondence) what is that I ask the casino representative to respond immediately on this forum and withdraw money so as not to be ashamed

mail casino >email removed by moderator Sydney due to privacy reasons<

yet  chat correspondence since you have a maximum of 8 megabytes

Hello kidass55,

Thank you for providing us with the email address you've registered with at the casino. The Casino Representative has been notified. We'll keep you updated.

dear forum the casino representative doesn't even react on neighboring forums many complaints about not paying money to players

Please send another invitation to the representative if he ignores it again close the complaint as unresolved and if it is possible to lower the rating of this casino

thank you for your help

Hello kidass55,

We've sent them a reminder email. Keep you posted.

Hello kidass55,

We've received a reply from the Casino Representative. She is looking into your case. We'll let you know what's going on as soon as we receive more details.

Hello kidass55,

We've received the following reply from the Casino Representative:

" The SOFTSWISS fraud department found out that this player is faking the documents he provides to casinos."

XA-XA-XA please provide evidence,their nettttttttttttttttttttttttttttttttttttt,listen prove that I am a fraud provide proof to the forum,I can write a lot too

stuffed animal I am an affiliate on this we will finish

Hello kidass55,

We've asked the Casino Representative to send us the evidence. Keep you updated.

Hello kidass55,

We've received a reply from the Casino Representative:

"The SOFTSWISS fraud department said that if they provide the personal info of this player it will be against the rules of the GDPR and license."

Would you be able to upload your photo document which you provided to the support, the one where you are holding your passport next to your face and send it to my private message inbox, so we can check it out?

Hello dear forum casino Slotum blocked my account and confiscated money Without explaning the reason,they themselves confirmed my account,changed my password,confirmed the withdrawal of money and after 30 minutes the account was blocked

invite a casino representative to the forum

mail casino >email removed by moderator Sydney due to privacy policy<

Hello tarik88,

We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

Hello kidass55,

Since you've sent us the photo of yourself holding the passport (the same one which you sent to the casino), we can confirm that you've sent them a fake passport. On top of that, after we've done our internal investigation, we found out that you sent a totally different passport (with a different name, photo, date of birth) for verification purposes to another casino. Both of your complaints were posted here on the LCB forum. 

You broke the following rules of our forum:

1. You had 2 accounts on the LCB forum: https://jswqzs.com/users/155157 and https://jswqzs.com/users/155304  which is not allowed.

2. You abused our Complaints Service since you've given us false and misleading information. 

3. You used forged documents which is illegal.

Both of your accounts on the LCB forum have been blocked.

This behavior is totally unacceptable and if anyone tries to do anything similar, we're going to block his account immediately.

Hello tarik88,

We've received a reply from the Casino Representative. You've submitted a forged passport for verification purposes, therefore, your account can't be verified. 

I sent you a personal selfie,where is the fake passport?me that Natarius has to certify my passport?

Hello tarik88,

I have replied to your private message.

We've looked into this and we can confirm that the casino's decision is correct. If you are not happy with this decision, you can file a complaint with the casino's licensor - Curacao.

We consider this case closed.

hello

I won $20 with the free spins the problem is the casino doesn't want to pay the $20 which is a disgrace or a joke because there is no reason that prevents me from receiving... the withdrawal has been rejected 3 times, they do not sending any kind of notice or information explaining the reason for the rejection being forced to contact chat to find out the reason.

after all the documents were approved I tried to request the first withdrawal that was rejected.

REASON 1: it was necessary to send a selfie holding a paper written''hello'' and the date of the day ( APPROVED BY CASINO))
however, my withdraw rejected again...

REASON 2 : you need send a screenshot of your Mifinity wallet information...immediately i sent the requested information which were approved ( APROVED BY CASINO)

REASON: 3 this time they rejected the withdrawal again and deactivated the chat so that I don't ask again the reason for the rejection..they didn't send an email explaining the reason and simply remained silent..

$20 is a very small amount and it barely pays for a hamburger here in my city. the representative of this casino should be ashamed of such a situation... I feel like an idiot and this casino is not serious..be careful with them...

I would like to hear what the casino representative has to say here..

thank you

Hello elize34i,

Could you please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

Hello elize34i,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. Keep you updated.

Hello, elize34i

We are very sorry that you have encountered this problem, but sometimes problems arise precisely on the side of the payment system itself, as happened in your case. The payment was canceled twice, and we sent you a letter with the following content:

"Please specify whether you verified your Mifinity account as the withdrawals were declined. We would like to find out the source of the error.
It would be helpful if you could contact their support as well."

Further, as far as we know, you solved the problem with account verification in Mifinity and the payment was successful.

We are glad that you are with us and are ready to help if you have any problems.

Best regards, your Slotum team.