Screenshot of my transaction history in my Bendigo Bank app on my mobile.
>Screenshot removed by moderator Sydney due to privacy policy<
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ReadHere im about to list the worst casino that should never exist.
My experience in gambling i would say is at the top most be it online or at a physical casino either here in my country or abraod when im travelling. So trust me when i say that this casino im about to torch is the worst of em all.
SLOTUM CASINO......
1. Verification ( KYC ) takes a lifetime. My mistake was to have my account verified prior to winning. And that actually makes it all the more dubious anout this casino.
2. Support will require you as a player to have a 1000% patience, that is if your even lucky to get a response.
3. ***************
Thanks
>the post has been edited by moderator MelissaN<
2.9/ 5
Okay. Thanks for letting us know. You can reach us in case you need our assistance.
I make deposit to Slotum by credit card and when i try make withdrawal they cancel it and ask le to use some other method. Skrill or Neteller. I cannot create account on these methods so they dont wanna pay my winning.
I see they have bank transfer option but minimum is 500 euros! Minimun deposit is 20 euro.
So this is kind of trap?
Is this casino possible get winning at all?
Hello Jame,
Could you please private message me your casino username and we're going to ask the Casino Representative to check if there are any other options for withdrawal that would suit you.
Hello dear forum I have a problem with the casino Slotum it's not even a problem, but theft of money, lies, deception, fraud I wanted to put money on withdrawal yesterday but I couldn't(read the correspondence) the operator contacted the financial department and all to no purpose but after a while I managed to put money on the withdrawal the operator wrote to upload a selfie with a passport and a sheet of paper in profile i did it all this morning I wrote to the chat again they assured that the withdrawal of money will be soon in a couple of hours my account is blocked I start writing to the operator why is my account blocked he answers me that your withdrawal will be processed in the near future(read the correspondence) what is that I ask the casino representative to respond immediately on this forum and withdraw money so as not to be ashamed
mail casino >email removed by moderator Sydney due to privacy reasons<
dear forum the casino representative doesn't even react on neighboring forums many complaints about not paying money to players
Please send another invitation to the representative if he ignores it again close the complaint as unresolved and if it is possible to lower the rating of this casino
thank you for your help
Hello kidass55,
We've received a reply from the Casino Representative:
"The SOFTSWISS fraud department said that if they provide the personal info of this player it will be against the rules of the GDPR and license."
Would you be able to upload your photo document which you provided to the support, the one where you are holding your passport next to your face and send it to my private message inbox, so we can check it out?
Hello dear forum casino Slotum blocked my account and confiscated money Without explaning the reason,they themselves confirmed my account,changed my password,confirmed the withdrawal of money and after 30 minutes the account was blocked
invite a casino representative to the forum
mail casino >email removed by moderator Sydney due to privacy policy<
Hello kidass55,
Since you've sent us the photo of yourself holding the passport (the same one which you sent to the casino), we can confirm that you've sent them a fake passport. On top of that, after we've done our internal investigation, we found out that you sent a totally different passport (with a different name, photo, date of birth) for verification purposes to another casino. Both of your complaints were posted here on the LCB forum.
You broke the following rules of our forum:
1. You had 2 accounts on the LCB forum: https://jswqzs.com/users/155157 and https://jswqzs.com/users/155304 which is not allowed.
2. You abused our Complaints Service since you've given us false and misleading information.
3. You used forged documents which is illegal.
Both of your accounts on the LCB forum have been blocked.
This behavior is totally unacceptable and if anyone tries to do anything similar, we're going to block his account immediately.
hello
I won $20 with the free spins the problem is the casino doesn't want to pay the $20 which is a disgrace or a joke because there is no reason that prevents me from receiving... the withdrawal has been rejected 3 times, they do not sending any kind of notice or information explaining the reason for the rejection being forced to contact chat to find out the reason.
after all the documents were approved I tried to request the first withdrawal that was rejected.
REASON 1: it was necessary to send a selfie holding a paper written''hello'' and the date of the day ( APPROVED BY CASINO))
however, my withdraw rejected again...
REASON 2 : you need send a screenshot of your Mifinity wallet information...immediately i sent the requested information which were approved ( APROVED BY CASINO)
REASON: 3 this time they rejected the withdrawal again and deactivated the chat so that I don't ask again the reason for the rejection..they didn't send an email explaining the reason and simply remained silent..
$20 is a very small amount and it barely pays for a hamburger here in my city. the representative of this casino should be ashamed of such a situation... I feel like an idiot and this casino is not serious..be careful with them...
I would like to hear what the casino representative has to say here..
thank you
Hello elize34i,
Could you please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.
Hello, elize34i
We are very sorry that you have encountered this problem, but sometimes problems arise precisely on the side of the payment system itself, as happened in your case. The payment was canceled twice, and we sent you a letter with the following content:
"Please specify whether you verified your Mifinity account as the withdrawals were declined. We would like to find out the source of the error.
It would be helpful if you could contact their support as well."
Further, as far as we know, you solved the problem with account verification in Mifinity and the payment was successful.
We are glad that you are with us and are ready to help if you have any problems.
Best regards, your Slotum team.
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