Slotum Casino, Combo Slots Casino Support and Complaints Thread

Hello, friends!

My name is Vlad and I represent the new casino Slotum. Here you can share any impressions of your game at Slotum, as well as ask all your questions, and I will try to answer you as soon as possible.

Brief information about our casino

- Casino with exclusive features for highrollers with super high withdrawal limits
- More than 25 providers and exclusive games
- Unique welcome bonuses
- Exclusive treatment of VIP-players
- Fast support, which is ready to help solve any complexity
- We accept players from such exotic place like New Zealand

Sounds great to try, right?)

Sincerely, Vlad, Slotum casino representative.

6th May 2022 - Combo Slots added to LCB 

Welcome to LCB forum Vlad! Thank you for being available to assist our members! 

Welcome to the best forum in iGaming! Thanks for being available to assist our members.

Welcome Vlad

Hello Vlad, 

Welcome to LCB forum! Glad to have you here to assist our members! 

Hello friends!
Thank you very much for your kind words! I hope that I will be useful to you.

Best regards

Welcome ;-)

One of only a handful of sites under the Direx umbrella that hasn't made it onto my "deposited" or "actively playing" lists. While everything looks mostly reasonable there are three reasons you haven't made the cut as of yet vs other Direx sites and other brands. 

1)You have Canada excluded from the Registration bonus. I'm always curious when I see this on a site, while I understand that netent previously being unavailable is sometimes the reason, other sites have no issues adding a secondary provider for netent excluded zones. Just curious as to why you've excluded us wonderfully polite maple-syrup-suckers from the north?

2) Your cashback scheme doesn't kick in until your third VIP tier (10,000points x $20 wagering=$200,000 wagering...) and is rather lacklustre as a reward for that level of play/loyalty when compared to many other brands that offer a standard 10% weekly cashback before even taking vip into account (up to 25% in some places with wagering as low as 3x)

3)The minimum first deposit to claim the bonus is at $30cdn then attaches 50x wagering.. Not exactly unheard of , but still a deterrent when doing a bang for my buck comparison to a weekly 100%+spins reload at 35x for the same buyin or even a 50%-75% daily reload with a minimum $10-$15 buy-in. 

With that said, I'm sure you're still bound to see me depositing at some point, as I tend to check out most of the sites on platforms I like. I don't offer the above points as complaint, merely player experience and point of view so you can take or leave the input as desired. 

All the best.

Cheers!

Hello. First of all, thank you very much for such a big and detailed post. This will certainly help us to become better and to find points that we need to improve in our casino. I will try to give you an equally detailed answer.

1) In fact, it is not. All residents of one of the best hockey countries in the world can receive bonuses in full. Do you have any difficulties with getting it? If you are already registered in our casino, just let me know and write your mail to me in private messages or to [email protected], I will solve this issue as soon as possible.

2) We position our casino as a place with an exclusive attitude to VIP-players. This means that all active players, regardless of the VIP level, are always under the close supervision of our special managers who will definitely find something to improve the mood of the Slotum casino guest. Special deposit bonuses, 5-15% cashback from recent losses and other nice features. Also, we launched a $15,000 race in June and a lottery of 7500. You can see the detailed conditions here: https://jswqzs.com/onlinecasinobonusforum/casino-tournaments/slotum-casino-tournaments/msg458176#msg458176

3) Regarding the numbers of the minimum deposit and wager, you are absolutely right. As a new brand that is actively gaining popularity, we are trying to defend ourselves against bonus abuse or any other type of scam; therefore, a wager on first deposit is x50. We understand that this can push away a certain part of honest players, but those who register on Slotum will appreciate our other advantages!

You write that we have not yet become an ‘actively playing casino’ for you. I will credit to your account a small bonus so that you can try out our casino and form a more complete opinion about it. Write me your mail with which you are registered. Thanks for the feedback, we appreciate our players. What do you say on that?

Appreciate the time taken to offer me some clear and perfectly reasonable insight into the reasoning/mindset behind the particular points of contention I raised. That in and of itself speaks volumes. 

As a Canadian I can't help but agree with your view on our national pasttime, however you should hunt down the member of the anti-canada mafia that wrote the bonus terms..

 If I recall correctly I tried when you first set up shop, but the offer was on a netent game,

Of course I've never been one to turn down any offer of entertainment on someone elses dime and other than the occassional morning after walk of shame that philosophy has never steered me wrong ;-P

DM incoming ;-)

Cheers!

I will try to clarify this question, buddy. Let's make Canada great again =)

We credited 75 Canadian dollars to your account with a reduced wager. Good luck in the game and have fun. Hope you like it. If you have any questions be sure to write.

Didn't make it too far with the bonus, though the genorosity was greatly appreciated. It did however entice me to make my first deposit, which after clearing wagering, had me withdrawing over $600 which was in my ecopayz account in under a couple hours from start of KYC to completed cashout, which was certainly a great way to start my "welcome" ;-)

Generously donated some back over the next couple deposits and currently waiting on support to reply to an offline re: 100% cashback (one time offer on welcome package via email) to see if I can't play a little more on your dime before donating back a few more of your dimes ;-P

Thank you again for your informative and helpful replies & the personal welcome to your Casino. 

Cheers!

Hey there,

This is about the win I actually got mid of March. I won a big sum - 3 609 EUR and this was my first ever deposit at the Slotum casino I was making efforts to verify the account but the casino kept denying them. The whole June I am just having the chats that are not explaining anything as to why I am not being paid and I just keep sending selfies. Finally when they accepted my selfie I got some update from the casino and of course this was not about the win - the casino informed me that my account is closed and my winnings are void… I mean what is going on??? The casino just decided not to make the payment. Would like to clear this up and get my money….

Hello!
Please tell me the mail you are registered with, and I will check this question now

Sent you the email in PM!

Hello!
Yes, I am familiar with your situation. Every time when there is a need to confiscate a player's winnings , we try to check all the data in as much details as possible. And each time the decision to take money from the player is painful for us.
In your case, we also checked everything for a long time. Our security team provided evidence that the documents you upload were processed by Photoshop. Since this is a direct violation, your winnings were confiscated.

Hello, dear casino representative. You see, here you contradict yourself. You asked me to upload selfie with the date written on a chequered piece of paper. Didn´t I upload it? I did. I can send it to you once again if you need to double check. Or I can make another selfie if you need. 

Hello YourBoss,

We've been provided with the photos you were sending to the casino and these photos are not acceptable. You have to provide the casino with the required photo, otherwise there's nothing more we can do to help you.

First question: Why these photos are not acceptable? Ane explanations please? I sent to casino photos which they requested. Here is the screenshot of the email from casino.

Second question: What does casino require now? Please tell me and I will make a photo. I wasn't provided with any new requirements.

Hello YourBoss,

Have you used a chequered sheet of paper for note? That's required as per this email they've sent you.

Please note that you need to provide the photo which is required by the casino to pass the KYC procedure, otherwise we won't be able to help you.

Yes, I did use it! You wrote on the prevous comment that you´ve seen my selfies, didn´t you?

Hello YourBoss,

The photos I've seen are not good enough. They are not clear and not acceptable (nothing can be seen on that ID card that you're holding).  Please try to make another selfie as suggested by the casino.

Okay, I will make a new selfie when there is a good light. I will send it to you in PM and to casino. 

Photos were sent 

Hello YourBoss,

We've checked the photos and I've sent you a reply to PM inbox. Please try to make another one according to the instructions I've sent you.

Thanks.

Okay, I will do this. However, I received a reply from casino ¨We are terribly sorry, but the decision is final and cannot be reconsidered.´´ It seems like they are not going to accept my photo even if I will be standing on my head with my ID in mouth. After all our efforts. 

Hello YourBoss,

Ok, I'll contact the Casino Representative again regarding this. However, please take another photo according to the instructions I've sent you in PM inbox.

Hi! Did you check my selfies? I sent them to casino and they keep repeating the same: "We are terribly sorry, but the decision is final and cannot be reconsidered."

Hello YourBoss,

We've contacted the Casino Representative regarding the new photos you've sent them and he says that their Antifraud Department is still looking into this. They still haven't made a final decision regarding your case. Once he receives a reply from their Antifraud Department, he will post their final decision here in the thread.

Long time and I still haven`t received anything...

Hello YourBoss,

Sorry to hear this still hasn't been sorted out. We've sent a reminder email to the Casino Representative regarding this issue again.

Hi! What about now?

Hello YourBoss,

We've sent an email to the Casino Representative regarding your issue again. 

Hello,

Is Slotum casino scammer? It has been over 1 month now but they didn't process my legitimate winning of $353 yet.I asked them why they didn't process my withdraw $353 where I didn't break any terms but nobody  replied me whats wrong with my withdraw request! I am well verified player there and deposited more than  once.I am a old man and sick for lockdown.Please pay my winning  which I gained from my own money. So would you like to pay my payment please?

Hello alam,

Sorry to hear that. Could you please send me your casino username in PM inbox and we'll contact Slotum Casino Representative regarding your withdrawal issue.

Hi,

My user id is my email [email protected]. They slotum casino st9le my winning $353 without any valid ground.More over many agents unable to comply why they didn't process my legitimate einning $353,Thry sre scammer.

Hello alam,

Thank you for providing us with your account details. We've sent an email to the Casino Representative. Please keep an eye on this thread for the updates.

Hello,

Any news regarding my issue? Slot casino ignoring us too much or keep my legitimate winning of $353.They deserve Blacklisted!

Hello alam,

We still haven't received a reply regarding your complaint. We've sent them another reminder email.

Hello alam,

The Casino Representative advised us that he asked the Retention team to check what happened with your withdrawal. He says he will let us know what's going on as soon as he has more info about this.

Slotum Casino obviously has untrustworthy people working for them. I signed up on the 31st May 2020 upon signing up I sent through all the required documents so my account could get verified instantly. Who ever checks the customer's documents that get submitted has illegally & fraudulently used my Bendigo Bank Mastercard details to make online purchases for themselves at a site called musicalshop24.com. All customers need to be made aware of this so they don't become a victim as I have. By they way my bank says that because I sent a photo of my mastercard to the casino I may not get the funds back. I have breached the banks terms & conditions by sending a photo of my card to Slotum Casino. Have contacted Slotum Live Chat & they were no help at all, in parts of the chat claiming not to understand me. There were 5 transactions in total amounting to a couple of hundred dollars. Three were made on the 31st May 2020 then another two early hours this morning on the 1st June 2020.

Hello Linny,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative.

Hello Linny,

Thanks for providing us with your casino username. We've sent an email to the Casino Representative regarding your complaint. Please keep an eye on this thread for the updates.

Hello!
I am a manager of Slotum Casino.
We are very sorry that some fraudster used your card.
However, I can assure you, it couldn’t be an employee of our company.
We select stuff and absolutely sure that none of our team would have done this.

The antifraud department of our casino has suspicions that the player made a deposit and purchase to arrange blackmail. This is suspicious because the player made a minimum deposit and loaded two cards at once, from one of which the funds were debited.
The deposit was made only from one card and it is unclear why player loaded the second one.
Slotum Casino employees working on the SoftSwiz platform did not ask the player to load this data. All this makes us think that the player had a malicious intent.

Best regards, Slotum Casino Team.

Excuse me I don't understand what yoy are trying to.say? Are you suggesting that I am a fraudster? 

Arrange a black mail? Is that what garbage you can come up with to cover up your casino staff frauding it's customers? I have two cards yes, just because I only deposited from one this is what you come up with? What a joke, it's not very ethical of your or the casino to suggest that without any evidence whatsoever. I am a long time player at all the online casino's. Luckystar videoslots ilucki loki bonzaspins jokaroom. I play at them all & Ican garauntee all of them have a copy of two of my debit cards that I own, because I deposit from both of them you idiot. My bank is investigating the matter, SO I WILL BE IN TOUCH. As for these false outlandish accusations accusing me of being some kind of black mailer (for what?) I will be reporting the casino & you for making these false accusations.  It is normal when a player is uploading documents to have their account verified to upload a copy of all their debit cards they intend on using to deposit I would've thought? IF YOU THINK YOU ARE GOING TO GET AWAY WITH WHAT YOU HAVE FALSLEY ACCUSED ME OF YOU'RE SADLY MISTAKEN! FUNNY THAT THE SITE THAT MY CARD WAS USED AT HAS THE SAME TELEPHONE AREA CODE AS THE CASINO DURASTRICTION. EVERONE READING THIS POST GOOGLE THE SITE musicalshop24.com you'll all see the area code for the store is in the same durastriction as the casino!

EVERYONE THAT IS A MEMBER OF SLOTUM CASINO PLEASE CHECK YOUR BANK STATEMENTS FOR ANY TRANSACTIONS YOU DON'T RECOGNISE SINCE YOU JOINED THE CASINO. HAVE YOUR BANK INVESTIGATE ANY UNKNOWN TRANSACTIONS. THIS CASINO HAS UNTRUSTWORTHY STAFF!!

It's times like these that we can all learn to appreciate how advanced technology is with the ability to trace every transaction & the ip address they originate from. One more word to Slotum Casino

   "DIGITAL FINGERPRINTS"

Thank god we all leave digital fingerprints behind whenever we accsess the internet for whatever reason. Everything can be tracked & traced :)

What a joke lol. How long did it take you to come up with such a story? Every time I register at a new casino I instantly upload all the required documents & also all of my debit cards that I intend to deposit with so my account can get verified instantly. So if & when I make a withdrawal there is no excuse or hold ups from the casino as my account will already have been verified. Please read my other posts about the matter. Funny at first you apologise for a fraudster using my card, then you accuse me of doing it so I can black mail? Blackmail who & for what, are you serious? Then accuse me of having mallicious intent for uploading all my documents & cards so my account can be verified? Please honestly I think you really need to think before you type. Honestly I couldn't bother with your nonsence & unfounded talk. Atleast I have proof of what I am saying, do you? No because there is none. 

SLOTUM FRAUDSTERS!!!!

Take that to the bank!!

Hello Linny,

Do you have any evidence; bank statements or something else that could support your claim?

Yeah I sure do