Slots7Casino Support and Complaints Thread

Hi I am Elena representing Slots7Casino. 

Slots 7 Casino is an online casino gambling website that comes with some really great features. All online casinos offer bonuses and promotions as a way to attract new players, as well as retain old ones. This casino is no different. In fact, you will be able to find various bonuses.

Also, We come up with a wide variety of Slots, Table games, Scratch card, Roulette and Poker games.

I will be available to resolve any kind of issues from Slots7Casino.

Thank you

Hi Elena, welcome to LCB! 

Glad to have you here to assist our members Elena 

Welcome on board, Elena! 

We are glad to have you join us here at the LCB forum.

Hi Elena, Welcome to our forum

Welcome to the best forum, Elena 

Happy you will be helping our members solve their potential issues and respond to their inquiries.

Welcome to our forum Elena,

Glad to have you here 

Happy to have you here Elena! Cheers to a better future for Slots 7 Casino! 

Hello,

Can you send us an official email, so we can replace it in the system, because official mails are the only ones allowed for casinos on our forum.

Thank you 

Thank you for sending us the official mail. We appreciate you being here to assist our members.

I have been waiting on my withdrawal since September 13. 2022 I keep getting the run around.  I have been constantly sending bitcoin wallet . My user ID is Cgaston73 

Hello christophergaston508,

Thanks for reaching out. We will notify Casino Rep for your concerns, and once we get some information we will get back to you. Please keep us posted.

Hi christophergaston508,

Still without any information from the Casino. We will send them a reminder email in hopes that we will be provided with some updates. Please keep us posted.

Hello christophergaston508,

Our withdrawal team has asked you for your latest bitcoin address to process your payment,could you let me know what is your bitcoin address through email please?

Hi christophergaston508,

Please  provide Casino Rep with the required information to be able to help you as soon as possible. 

Hi christophergaston508,

Can you please send your BTC address to Casino Rep , so they could organize your payment?

Hi christophergaston508,

Our withdrawal team still haven't received your bitcoin address, could you send it via email so that we can process your payment at our earliest.

Hello christophergaston508,

We have received your bitcoin address yesterday. Our withdrawal team has processed your payment, kindly let us know once you receive your funds. Also Thanks for your assistance Berks.

slots7  casino won't accept any proof of address I send them I sent them a bank statement which they say that they accept it and they declined it then they tell me you can't cash out on the welcome chip so I got up to 12,000  but now it's less but still above the wager which is  $3000 .what's the point of a welcome chip so you can win and not cash out but if you make a deposit your going to lose it every time  it's a straight up scam and theses places should be taken down off the internet 

Hello dredog666,

Can you please send us your Casino Username via private message, so we can get in touch with Casino Representatives in order to help you?

Hello dredog666,

We are still waiting for your credentials. Please send us via private message to be able to help you.

We will be closing this complaint due to inactivity of submitter.

I have an issue. I registered an account at Slots7Casino and claimed my welcome $100 free chip, which I met my playthrough requirements on and was able to request to withdrawal $100. I've turned in all documents necessary as well as done everything they've asked me to. I initially requested this withdrawal well over A MONTH ago and have been getting the runaround. I contact live chat support support just about every day and I always get told the same BS.. "I have forwarded your issue to our team, they will contact you via email". They never do. Please help. Username: ******* Email Address: j*******@gmail.com Phone Number: *********

Hello JCrowe200,

Sorry to hear that your encountering this kind of issue. We will ping Casino Rep in order to speed up the withdrawal process. Once we hear back we will let you know.

Keep an eye on this thread for any updates.

Hello JCrowe200,

Casino Rep got back to us and said that your address proof has been expired, it's from 2022, so they need your recent address proof to be able to verify your account. Please send them your valid address and your account will be verified in shortest possible time.

Please let us know when it happens.

Thank you.

Slots 7 casino states that it takes 2/3 days for kyc verification. After 6 days and me contacting them twice I finally recieved an email stating my id was verified but my address document wasn't a valid proof.  It's my electric bill?!?!?!  So I just resent them a photo of my bank statement , medical insurance statement, car insurance.. I have to wonder if it'll be another 6 days of waiting.  It's only a $100.00 withdrawal??  I've never had to wait so long at any other casino. This place is ridiculous!

Hello Suepooh,

Could you please send us your Casino Username via private message and we will check with Casino Rep what is happening with verification process for your account?

Thank you in advance.

Hello Suepooh,

We are still waiting for your credentials. Please send us via private message so we can help you by reaching out to Casino Rep.

Thank you in advance.

Hello Suepooh,

We will be closing this complaint due to inactivity of submitter.

     I registered an account with "Slots 7 Casino" about 2 months ago.  I claimed the welcome chip of $100 that they offer when you first register with them.  I successfully met my playthrough requirements, allowing me to withdrawal $100. 
     I requested a withdrawal immediately after my playthrough requirements were met.  Several days went by and I started to wonder why my withdrawal request was still pending.  I contacted live chat support on 5 separate occasions and they all gave me the same response..  "Our team is working on it, please wait for them to contact you via email"..  After a week or so went by I was furious and contacted live chat again with the same issue, only this time the representative pushed my case through and finally I got an email from the support team asking me to send in my verification documents.  I successfully sent those in as I was instructed to do and about a week later I received an email from them saying that my documents were successfully verified.

     It clearly states on their website that the withdrawal procedure takes a maximum of "7-10 business days".  After my documents were submitted over 2 months ago, the 7-10 days for the withdrawal were supposed to start immediately.  Again, it's been 2 months and I've contacted live support just about EVERY day and they always give me the same response.. "I have forwarded the issue to our team and they will contact you via email very shortly".  I get very aggravated and tell them that I want to speak to a supervisor but for some reason there is NEVER a supervisor I can speak with that's available.  I've emailed the support team NUMEROUS times and they NEVER respond to me.  There is absolutely no reason why it has been 2 months and I still haven't gotten my money.  Please help.

Hello JCrowe200,

Sorry to hear that you are encountering this kind of issue. Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this matter?

Thank you in advance.

Hello JCrowe200,

We are still waiting for your account details. Please send us  via private message  to be able to help you.

Thank you in advance.

Hello JCrowe200,

We will be closing this complaint due to inactivity of submitter.

I put in a KYC Months ago I was approved then I put in a withdrawal for $100. It's been months and every time I talk to them they send me the same loop. You've got to do the KYC, well I've done that, wait 7 business for it to go through. I have beens months 

Now I'm hoping you can help me with this 🙏 I'm really need help. 

Hello RaggityRagnar,

First of all welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino and inquire about your case?

Thanks!

Hello RaggityRagnar,

Can you please send us your casino username/id via private message?

Hello RaggityRagnar,

We will close this complaint due to the inactivity of the submitter.