I recently deposited BTC (w/o any bonus) at Sloto Stars, played through the required amount (kinda odd that you have to playthrough a no-bonus deposit, but that's not why I'm posting). Now that I am up a bit, I went to withdraw the funds but the option to withdraw via BTC (or any crypto) was not there. I asked what was going on via chat and they told me that crypto withdraws were under service. Has anyone else had this experience? If it's true and is only down for a short period, I can obviously wait, but I'm a bit anxious/suspicious about this happening now.
One of the main reasons I deposited money (and the amount I deposited, over $100) was because this was required in order to receive and potentially withdraw my free tournament winnings. Now, if I can't withdraw the money, I can't redeem the tournament winnings, and they are subject to being recalled within 7 days of winning. I did a lot of homework reading terms and conditions and speaking via chat (who are often not helpful at all, refusing to address the questions I am asking by replying with answers that are only tangentially related to my question - I have saved one of these chats if interested).
Anyhow, I'm posting here to let people know of my experience but also in hopes that I don't get screwed out of my winnings (both tournament and through regular play). I have been diligent to read and follow all the rules to the letter, but am now very concerned that they are going to find a way to void them through delaying my withdrawal.
Thank you in advance for any help you can provide, this site is super awesome for that. Username is ryd**********, and I have screenshots if needed to backup what I'm saying. Again, this could all be solved if I'm suddenly allow to make a crypto withdrawal and then redeem the tournament wins, but I wanted to get on top of it before what I'm concerned will happen, happens (they are voided).
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