Slotman Casino, Berry Casino Support and Complaints

Hi guys,

I am Melissa and I take care about Slotman Casino, Berry Casino and Voodoo Casino users :)
If you have any questions, even weird ones, contact me and I will be happy to help you! 

Best Regards

Welcome to LCB forum Melissa! Thank you for being available to assist our members! 

Welcome to our forum Melissa. Thank you for signing with us. 

Welcome on board, Melissa! 

Welcome to our forum Melissa 

Hi Melissa, welcome to LCB forum! 

Welcome to the best casino forum!

Welcome Melissa

Hi Melissa! Welcome to LCB, glad to have you here 

Thanks everyone for greeting!

Glad to be here with you!

Hi Melissa, 

im having some issues regarding a withdrawal from slotman casino. Are you able to help me out? Thank you  

Hello Fannie88,

Could you please send me your casino username in PM inbox and we'll send an email to Slotman Casino Representative Melissa to check what's going on with your withdrawal.

I'm trying to message you Sydney but it's not letting me send it 

Never mind I got it to work

Hello Fannie88,

Thank you for providing me with your casino username. We've sent an email to the Casino Representative Melissa to check what's going on. Please keep an eye on this thread for the updates.

Hello Fannie88,

Please be aware that I have received your login on the website.

As I can see, there are technical difficulties on a payment provider's side.

I also know, that our customer support is keeping in touch with you according to this situation. From my side, I contacted again the technical department to control the faster solving of a situation you faced with once making a withdrawal.
Kindly ask, to wait until a situation will be fully resolved.

As soon as there will be a result you will be contacted by customer support.

Please take my sincere apology.

Best Regards

Melissa

Thank you. I will wait a little bit longer to see if I hear from the technical department then. Thanks again for the quick reply much appreciated:)

Hello rich_n_quinnnnn,

We're glad to hear that. Thanks for the feedback! 

Hello! It is the first time I am facing such an issue with online casino. I couldn't pass verification procedure on Slotman casino because their demands are unreasonable and ridiculous. Every time they ask for new and new things as you can see in the emails from them I attached. I was providing everything they asked for. Here is a list of what I sent to casino:
-ID
-Proof of address document
-Selfie with ID
-Selfie with ID and a note and date
-Selfie with ID and a note and a date on a checkered sheet of paper
-Selfie with ID and a note and a date on a checkered sheet of paper with a wink
-Source of funds
-Ecopayz screenshots
-Ecopayz deposit screenshot.

And after all that casino requested "a Selfie with ID, a note "Hi, Slotman" with the current date on a newspaper in the street against the background of a sign with the address of your house. Also, please upload a statement from your wallet Ecopayz for one year.
Please note that all photos must be uploaded no later than 24 hours after sending this letter on 19.10.2020 11:30 by GMT time, or verification will be considered incomplete and the winnings will be confiscated."

I haven't noticed this email within 24 hours after the request and frankly I didn't expect that casino will request something else after everything I sent them. I only found this email after they blocked my account.

I am asking you to check their demands and tell me if it is even reasonable to ask the client to provide something like that and, moreover, give only 24 hours to complete their request. Looks like casino did EVERYTHING to block me. A can also send a couple of selfies I uploaded on their demand.

Hello Bocachica,

Please private message me your casino username and we're going to contact the Casino Representative.

Hello Bocachica,

Thank you for providing us with the email you've registered with at the casino. We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

Hello Bocachica,

For your own safety, the Casino may request any proof that you are the owner of the account. These confirmations can be any at the discretion of the Casino. Unfortunately, you did not provide additional documents within the specified period.
Your account has failed security checks and has been suspended based on clause 12.2 Withdrawal policy

Best Regards,
Slotman Team

Are you freaking joking, Slotman team? So you want to tell me that casino can just request any verification they want and expect client to pass it. What if next time you requst me to make a selfie standing on my head on the roof of my house so that the house number and street name is visible?? Admins, I would like to pay your attention to the fact that client are not safe depositing money here as casino does EVERYTHING not to pay them out. 

Hello Bocachica,

The Casino has the following term under Withdrawal Policy in their T&C's:

"12.2 The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false Personal Data or fail identity check, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email.

12.3 In some cases Website can request selfie with ID, selfie with ID and additional elements or video call via skype."

which means that they can request a selfie with ID and a note: Hi, Slotman if they have any suspicions regarding your activity or the documents you've provided them with.

Hi Bocachica and Sydney,

We and other casinos may request any information for verification, indeed.
This is for your own safety. It is important for us that the real owner of the account gets his money.
Unfortunately, your account was not verified and we were forced to take certain actions, in accordance with the terms and conditions of the site.

Best Regards,
Slotman Team

Dear admin, this policy is called ANTI PLAYER policy. Casino haven't stopped requesting more and more documents till I missed the email from them. MOREOVER, who in the world would send their Ecopayz history FOR ONE YEAR. 

And also don't you think I didn't notice how you put casino raiting back after I left them bad review yesterday. It was 4.1 after I left the feedback, no new votes were added. How would you explain yourself? Don't you thing player has a right to leave the feedback according to his own experience?? 

Hello Bocachica,

What you're saying regarding the Slotman Casino rating is not true. Your comment and rating is the last one on Slotman Casino review page and it can clearly be seen under Slotman Activity on the review page. I've attached the screenshot below, so you can see it. Your comment and rating were the last activity there and nobody was rating the casino after you've done it.

This has to be about the most rogue thing I have ever experienced in all my years as a player.

This casino offered me a reload bonus of 75% with 20x wager. After I deposited, they refused to add it and said they would send me an email. So after some time they sent me an email and lied and said wager is 40x. 

Luckily for me I took a screenshot of what they did.

Hello JennJennca,

Thank you for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello JennJennca,

We've received a reply from the Casino Representative:

"Thank you for your feedback. You previously contacted us regarding this issue. There was an error from our side which you were informed of. We understand that this caused you inconvenience, therefore your withdrawal request was approved. We appreciate our players and work hard on all the incoming requests and in case of difficulties that a player faces."

On October 31, I made a deposit at this casino. 25 days have already passed. I provided them with a check and bank statement. They still can't credit my deposit. I lost trust in them. I have to turn to you for help

Hello syyplay,

Could you please send us your Casino Username via private message so we can check what is happening with your transaction with Casino Rep?

Thank you in advance.

Hello syyplay,

We will be closing this complaint due to the inactivity of the submitter.